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Hostaris General thread
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Hostaris General thread

ArgonManArgonMan Member

Hello LET!
My name is Alessandro, but please just call me Alex.
I became Operations manager at HostAris today, and i would like your feedback on what we can better in our service

On our roadmap right now are the following steps i am coordinating as we speak:
1. Moving all of our support away from discord to WHMCS, thus installing the panel
2. Hiring more support staff, thus reducing answer time on each ticket submitted
3. Start promoting and selling dedicated servers rather than VMs
4. Buy our own hardware and collocate it in the EU and USA

I need your help, please point out anything that can be wrong with our service, give suggestions on what we can improve in the service.

https://hostaris.com
This is our website, any feedback (good and bad) is welcome!

«1345678

Comments

  • COLBYLICIOUSCOLBYLICIOUS Member
    edited May 24
  • 1&2 seem like a great place to start. That said, my only ticket experience about six weeks ago was answered quickly but I understand this hasn’t be the case for everyone. Good luck in the new role!

  • ArgonManArgonMan Member

    We are aware of the outages, unfortunately we had some issues with scaleblade but this will not happen again :)

  • iKeyZiKeyZ Veteran

    What is the company that has taken over Hostaris? I saw a post from Discord it didn't seem to mention one.

  • ArgonManArgonMan Member

    @cosmicmyths said:
    1&2 seem like a great place to start. That said, my only ticket experience about six weeks ago was answered quickly but I understand this hasn’t be the case for everyone. Good luck in the new role!

    That used to be the case, but the owner got burnt out and decided to sell the server.

    Also thank you very much, i hope i can turn this business around

  • yoursunnyyoursunny Member, IPv6 Advocate
  • ArgonManArgonMan Member

    @iKeyZ said:
    What is the company that has taken over Hostaris? I saw a post from Discord it didn't seem to mention one.

    It will keep trading as its own entity for the time being, as we said on the discord server

  • tenperatenpera Member

    @ArgonMan said: selling dedicated servers rather than VMs

    then, this is not your place, go somewhere.

  • ArgonManArgonMan Member

    @tenpera said:

    @ArgonMan said: selling dedicated servers rather than VMs

    then, this is not your place, go somewhere.

    We will still be selling VMs ofc, just that we will be expanding our products range

  • iKeyZiKeyZ Veteran

    @ArgonMan said:

    @iKeyZ said:
    What is the company that has taken over Hostaris? I saw a post from Discord it didn't seem to mention one.

    It will keep trading as its own entity for the time being, as we said on the discord server

    That's fine, but the question was who purchased it as I read it was purchased by a host in the bare-metal industry - just wondering who as I haven't seen it mentioned anywhere yet (unless I'm mistaken!)

    Thanked by 1tjn
  • sassliksasslik Member

    Another child hosting company?

  • allow transfer

  • dosaidosai Member

    Discord CEO's at it again.

  • cybertechcybertech Member

    are you of legal drinking age yet?

  • gwnd1989gwnd1989 Member

    Congratulations on your new job

  • ArgonManArgonMan Member
    edited May 25

    @cybertech said:
    are you of legal drinking age yet?

    Indeed I am

    @gwnd1989 said:
    Congratulations on your new job

    Thanks!

    @dosai said:
    Discord CEO's at it again.

    Instead of actually addressing the post, your caveman brain associated me with a scam host. Very mature of you

  • Beware of this individual, the merchant is suspicious.
    A week ago he asked for a job and now he's a business boss.

    The end of Argon

    We are sad to tell everyone that Me and the team have decided to close down argon.
    This is because yesterday, while we were moving servers, an issue happened and we lost the backups and in the process the files.
    Unfortunately, because of the lack of funding and most importantly the lack of customers, we have decided to shut down the services. We will reopen in the future, but for the time being this project, unfortunately, has died.
    Thank you everyone for using our servce.
    If you are a customer, we will provide you the files and assist with the move, but effective immediately we are closed.
    It has been a wild 3 years, and we will be back eventually, but for now, this is goodbye

    Thanked by 1yoursunny
  • dosaidosai Member

    @ArgonMan said:

    @dosai said:
    Discord CEO's at it again.

    Instead of actually addressing the post, your caveman brain associated me with a scam host. Very mature of you

    Go back to your play area and leave the hosting business to adults.

    Thanked by 1sasslik
  • edited May 25

    @ArgonMan said:

    @dosai said:
    Discord CEO's at it again.

    Instead of actually addressing the post, your caveman brain associated me with a scam host. Very mature of you

    He has a valid point. Nothing good seems to come from Discord... like ever. Once Discord is somehow in the mix drama is practically guaranteed and it's not good entertaining drama but just dumb, childish and very boring drama.

    Let's see when the first elaborate nonsense starts, which is then no-u'd by the accused party in matching fashion... yawn Talk about predictable.

    Thanked by 2Marx lukast__
  • ArgonManArgonMan Member
    edited May 25

    @martin_hetz said:
    Beware of this individual, the merchant is suspicious.
    A week ago he asked for a job and now he's a business boss.

    The end of Argon

    We are sad to tell everyone that Me and the team have decided to close down argon.
    This is because yesterday, while we were moving servers, an issue happened and we lost the backups and in the process the files.
    Unfortunately, because of the lack of funding and most importantly the lack of customers, we have decided to shut down the services. We will reopen in the future, but for the time being this project, unfortunately, has died.
    Thank you everyone for using our servce.
    If you are a customer, we will provide you the files and assist with the move, but effective immediately we are closed.
    It has been a wild 3 years, and we will be back eventually, but for now, this is goodbye

    I closed my hosting company, big deal
    And I'm not a business boss, I'm an operations manager to a rather small host. I don't see where the suspicion to me is.
    Furthermore, if you read the other updates, we managed to recover the backups and we gave all the files back to the customers of Argon, I decided to close it due to lack of customers in the game hosting scene

  • ArgonManArgonMan Member

    @totally_not_banned said:

    @ArgonMan said:

    @dosai said:
    Discord CEO's at it again.

    Instead of actually addressing the post, your caveman brain associated me with a scam host. Very mature of you

    He has a valid point. Nothing good seems to come from Discord... like ever. Once Discord is somehow in the mix drama is practically guaranteed and it's not good entertaining drama but just dumb, childish and very boring drama.

    Let's see when the first elaborate nonsense starts, which is then no-u'd by the accused party in matching fashion... yawn Talk about predictable.

    I kind of pointed out in the original post that I'll be doing everything to NOT use discord as a support system
    Frankly, I've come to hate hosts that use discord as their support platform

  • edited May 25

    @ArgonMan said:

    @totally_not_banned said:

    @ArgonMan said:

    @dosai said:
    Discord CEO's at it again.

    Instead of actually addressing the post, your caveman brain associated me with a scam host. Very mature of you

    He has a valid point. Nothing good seems to come from Discord... like ever. Once Discord is somehow in the mix drama is practically guaranteed and it's not good entertaining drama but just dumb, childish and very boring drama.

    Let's see when the first elaborate nonsense starts, which is then no-u'd by the accused party in matching fashion... yawn Talk about predictable.

    I kind of pointed out in the original post that I'll be doing everything to NOT use discord as a support system
    Frankly, I've come to hate hosts that use discord as their support platform

    It's not so much of the actual use but rather the crowd that's involved in making these kind of choices. Maybe you can clear this at some point but the Discord connection - even in historic form - will be a bit of a stigma.

    Thanked by 1lukast__
  • FatGrizzlyFatGrizzly Member, Host Rep

    Is Hostaris now connected to Ellis/HyperE?

    Your profile says that you work at HyperE.

    Did HyperE purchase HA and you were assigned to the project or something?

  • ArgonManArgonMan Member

    @FatGrizzly said:
    Is Hostaris now connected to Ellis/HyperE?

    Your profile says that you work at HyperE.

    Did HyperE purchase HA and you were assigned to the project or something?

    I used to work at hypere
    I quit the day after I created my acc but I have no idea how to change it

  • ElonBezosElonBezos Member

    I'm satisfied with my FR ryzen vps with you guys, which has two IPs and unlimited traffic. Let's see how your new job at hostaris goes. I'll probably renew the service next month if things get better

  • ArgonManArgonMan Member

    @ElonBezos said:
    I'm satisfied with my FR ryzen vps with you guys, which has two IPs and unlimited traffic. Let's see how your new job at hostaris goes. I'll probably renew the service next month if things get better

    Trust me, they will get a hell of a lot better from here forward

  • ArgonManArgonMan Member

    Also to address everyone in this thread
    I am not associated with Hypere anymore, haven't been since early March, and the only reason why I listed myself working there was because I was supposed to start a DC tech job but never did
    So, again, this has nothing to do with hypere

    I wasn't expecting much from some of you but some comments here and on lowendspirit reminded me how hateful some of you are, from calling me a fraud to just saying I work with woollard... Yuck

  • emghemgh Member

    When you get and quit all of these jobs, are we talking full-time with a decent salary or are we talking a salary that you could only call not slavery if you live at home with mom and/or dad?

    Honest question

    Thanked by 1totally_not_banned
  • ArgonManArgonMan Member

    @emgh said:
    When you get and quit all of these jobs, are we talking full-time with a decent salary or are we talking a salary that you could only call not slavery if you live at home with mom and/or dad?

    Honest question

    It's a shit salary but it's my passion. I am a uni student in Milan, I work a decent job here and can afford my apartment and then save for a rainy day.
    I landed an interview with a company, hopefully I can switch my line of work entirely and earn an American salary living in Italy

    Thanked by 1emgh
  • malignifymalignify Member

    @ArgonMan said: I became Operations manager at HostAris today

    Who made you operations manager? :D

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