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xTom GmbH CTO treats me badly for reporting a problem with the xTom network in Frankfurt, Germany
Hello,
I'd like to share how the CTO of xTom GmbH, Marek Z., has treated me after I wrote to the xTom NOC, to report a networking problem they have in their Frankfurt (fra02) location.
Enjoy:
Click to enjoy
Well, after this very nice email exchange, the problem with their network in Frankfurt is still happening: just some minutes ago, their BGP announcements flapped again at 23:00:06 CET (UTC+1) for 6 seconds.
So, maybe, their very lovely hot-head I-know-it-all CTO should actually do something to fix their mess, instead of bashing their end users (and not-so-anymore potential future direct customers) like that... 
By the way, the fact that the problem exists is public and cannot be hidden, thanks to tools like BGPlay:
Frankfurt (affected):
- 27881 events in the last two days (careful, it might freeze the tab for some seconds, due to the huge number of events to show!)
- 795 events from 18:05 to 18:15 UTC+1
Dusseldorf (NOT affected):
(It is still too early right now to already analyze the flap that just happened a few minutes ago, noted above.)
Those links will analyze the BGP announcements, withdrawals, flappings, etc of the subnets that contain the public IPv4 addresses of the German looking glasses of their V.PS hosting brand.
But in general, every subnet in xTom Frankfurt fra02 location that I could test, is affected by this networking issue.
Both IPv4 and IPv6 are affected, and at the very same exact times.
But hey, if I'm just a "Mr. Expert", "inteligent admin" and "Mr. Imbecile" who does not know networking, then what would Mr. Marek Z. be? Maybe the greatest of the greatest Chief Terminated Officers in the world? He is sooo lucky I'm not his boss
Cheers,
VG
Comments
Lmao
My oh my. Seems like someone will be available to hire...
Not a real CTO. Just someone with an inflated ego and title. Good to show their future customers the type of business they're dealing with before they become customers. I certainly wouldn't become a customer of theirs when this shows up while performing due diligence.
Lol what a clown
Interacted with him as well because [email protected] was in the abuse-c object, funny guy.
Wow that was fast
Guy seems to be selling massage now
https://g.co/kgs/sxzARJj
@xTom
Not the genuine deal maker. They should handle their clients with professionalism.
There seem to be a lot of jerks in this industry.
If only all providers were nice as MaxKVM
Wow. Didn't expect that from CTO of xTom.
Lmao
I cannot believe this. Utterly unprofessional. Any clients of ours asking for xTom will be sent this thread.
@VittG you're right. I see you were always cordial with them and actually tried to help. The NOC guy just made xTom look amateur. Never seen such an attitude.
i could probably hire a few kids and call myself CEO of CTOs
This is common behaviour and in my opinion hilarious. Had prior dealings with him which where all funny as hell.
@xTom
Thats German Classic
your flapping has been doubled.
- inteligent admin
WOW!
@xTom
Well, funny until your own customer with an urgent problem is lighting a match up your ass and you've got a tree swinging ape upstream to deal with. Fun...
@xTom Why?
I apologize
wow, this killed xtom in my eyes. Used to recommend them, never ever again. Was even considering them for transit, but I guess there's no point in continuing that now.
There are reliable or unreliable people in any country, and it is outrageous to extend a single issue to a specific racist or country
This has no positive value to the discussion of the issue itself
My 12 year old niece acts more mature than that.
no need to be racist, be better
I think there's a slight irony here because based on their usage of "，", seems like they're Chinese.
im not sure Marek is a Chinese name.
Probably another asian country. It's always related countries that hate each other the most