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Comments
Does old ass plan eligible for the port upgrade though?
I had quite a few slides from the old days which I notice no longer selling on the website.
Put in a ticket and we can sort you out
Miami is about to get some 5900xs too.
Francisco
I did this already (#627325) got told by Karen this may not be possible. Would be great if I could (saves me hitting F5 in the browser at the moment!)
edit: I've just updated the ticket
Gutted, cancelled my lux vps recently as the slabs never seemed to be in stock.. oh well guess its time to play the waiting game again and not cancel next time!
Can I get in on that action?
It got confirmed in a ticket that it's a mistake. Although when I went to check for an upgrade just now, it's available.
Miami will be live in the next hour if it isn't already.
We aren't migrating people.
Francisco
Will Miami new orders also get 10Gbit ?
Sure, if you're premier.
Francisco
Any update on the the three month payment option for premiere?
We wouldn't have a shortcut to getting premier. Premier is a perk of being loyal to us, and us trusting that you're probably a good customer.
The only shortcut we've discussed is allowing 3mo+ payments auto upgrading to 10G. Karen's fine doing that for all crypto/alipay, but on the fence about allowing paypal people the same.
Francisco
How long does paypal allow for disputes?
Isnt it 180 days
180 days. That's why Premier applies after 181 days.
Francisco
And just like that, stock becomes available and ordered.
how about stripe, paying with CC directly.
CC/PP get treated the same due to chargeback concerns. Then again, Karen enforces 3DS on all purchases so that could probably change.
Francisco
@Francisco Please look into ticket #128023.
My VPS is down. I can't restart using Stallion.
Offtopic:
Tell me Karen is real person is your alter-ego (more gracefully, your alias ?) ?
My VPS is down. I can't restart using Stallion.
You're likely on KVM53. Bad motherboard. Waiting on the DC.
Francisco
Tell me Karen is real person is your alter-ego (more gracefully, your alias ?) ?
Karen's very much real.
I don't have the patience to deal with billing stuff.
Francisco
Thanks for the update.
Is there any status page or communication to customers?
Is there any status page or communication to customers?
Users can ticket and the guys are giving feedback there.
Sorry, i've been up to my ears in getting ready for a big trip so I've not had a chance to blast an email.
Most users had already ticketed though.
Francisco
Karen is real.
Fran is Karen's alter-ego.
Thanks for updating.
I hope this case can be resolved asap with no problems with my data. More than 6 hours down now.
It's Sunday. Don't expect a fix for like another 24 hours.
If I register now, will I be able to take advantage of the 10Gbps upgrade in 180 days?
90
Francisco
I'm confused by this - is it 3 months for Premier then? As here: https://wiki.buyvm.net/doku.php/faq
It says;
you currently not premier, so need keep the services 90days to upgrade to 10Gbps, it doesn't need premier
if you are premier, it's 10Gbps immediately, don't need wait