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Thank you. I need to make sure everything is correct first, then go from there.
Hi @Jord , if you don't mind, just curious: have you been involved with the administration of SmallWeb all this time, or was SmallWeb also out of your hands until now?
That has been under me, a few teething issues with access to things out of my control, which have been sorted, but going forward they will both be under my control.
Speaking of this, I think I do.
Like I said, I do check on him from time to time and he did tell me what was going on with him back then, and this was around October last year.
Will not go into detail since it's his personal matters, but yeah, considering the timing, I'm sure it was tough for him, as it would've been for me too if I was in his place.
All in all, personally, I'm glad that he actually met up with @ChrisMiller, for whatever reason it may be, and also reached out to @Jord, someone who the community is familiar with and not some random/unknown person, asking for help to cover for him, rather than completely avoiding and ditching his friends here, his customers, his business and literally disappearing without a trace, and silently deadpooling.
Couldn’t agree enough, I’ve had long chats with him over the last year. But this is personal, it should be kept that way, time to get shit sorted and back on track, things will get better from here.
i'm only worried because a business customer of nexusbytes also bets fully on nexusbytes. if nexusbytes were to go down the drain, it would hurt the resellers and me (among many others) a lot.
Current situation aside what would have happened to your business if Jay was hit by a bus?
Contingencies are important.
you're right...
but the systems (especially i use email) should run stable.
my business is not one that turns over 100.000 euro a day
Out of interest - are you taking things on long-term or is it until things improve with @seriesn and then he will look at taking back over again? Or is this currently not known?
So replacing @seriesn with @Jord ?
I am content with that. @Jord is good people, I have had a service with his own brand for god knows how long now, and have been very satisfied. One of the most honest and genuinely nice people on LET. Congratulations on getting behind the wheel of NB sir!
With that being said - I did migrate out already, and it will be at least an year before I consider NB for any sort of services. And will only consider it because of mister Panda here, otherwise it would have stayed in the "never again" bin.
Jord will make everything better
I will be here for the long term
I look forward to helping everyone.
Thank you for the kind words @NobodyInteresting I will certainly try my best to build trust with people again, I'll go through everything and then make sure everyone is whole.
Never did think the story will progress to having a new overlord in @Jord instead of a straightforward deadpool. Too cynical eh? All the best @Jord.
This reminds me of Borta fiasco with MikePT. "Everything will be ok guys", than silence and famous "monday" promise of update. Let's see how tgis roles. 8 support technicians should be able easily support 50 000 client base without any hickups.
as long as there isnt hdd involucration, means its not as bad as hostsolutionbytes.
Same same but different.
No selfie, no likey.
Thank you
I will make sure everything runs better, I will keep everyone updated, and it won't be on a Monday.
NVMe only
Glad to see so many LET staff are going to bat for @seriesn and hopefully they're not wasting credibility. Get better soon NexusBytes, thanks for the update @Jord.
An overjord?
Well, here's my personal take on this, as a customer and from a customer's standpoint, knowing him and how he would go the extra mile for his customers, I think he deserves good things.
I've been a customer of BexusNytes since 2019 and I have not had any issues with my services and/or support, at all.
He has always been helpful and on top of things, and I'm sure lots here (or at least his customers) would agree to this.
Now looking at this positively, by him reaching out to Jord just proves he doesn't intend to neglect his business and leave his customers in the dark.
If there are 8 support technicians, someone might want to check what they’ve been actually doing. Support shouldn’t have got to the stage it did if they were doing their jobs.
When you deal with large corporations you find yourself crying out for a single shred of humanity to reveal itself to you when the slightest thing goes wrong, but all you get is lawyer approved bullshit and empty promises. When you deal with small businesses, sometimes you get more humanity than you hoped for. Personally, I'll take the latter every time. The reason people here tend to be extra forgiving @hadawayandplay is that, they come here to find the smaller operations and over time have learned what that entails. The ones content to trade accessible humanity (for it's positives and negatives) for brand strength are generally found elsewhere as they have no problem finding the cold, heartless corporations.
There are things that the cold, heartless corporations shield you from. When those are the things that matter, that is indeed when you want them. But everyone has their own priorities and preferences. This is a good venue to find people who prefer to trade more common problems for more unique ones. Better or worse is so subjective, it's all just different.
None of this to say you're wrong for being upset, I'm just detecting that you're frustrated by what tends to make this place different. I hoped the perspective may prove at least interesting. It’s okay if it doesn’t, we’re all different.
When the cat's away, the mice support staff come out to play WoW.
Smart @jar .
Nice thinking.
@Jord excellent, you got this!
Well, at least the family will have lots to talk about at the Thanksgiving table this year.
8 employees + a boss?
What kind of employees are those, surely not full time? At least I thought nexus is way smaller. And 8 people cannot answer tickets as people report?
Maybe it's one support technician with 8 identities?
Hmm. an 8 personality customer service technician? it must get interesting when he has to refer a ticket to the higher up personality
Thats more likely