NexusBytes falling apart? And a LiteServer short review
It's saddening that I have to write this. As most probably know I've been a major NexusBytes / @seriesn fan from early on and for some years.
I largely ignored that @seriesn and his team seemed to have pretty much stopped responding to non-tech tickets and instead focused on the fact that tech support seemed to still work.
But now after experiencing some quite shady business practice (which I didn't talk about publicly) my trust in NexusBytes was shaken. But, oh well, I kept going and paying (in advance), hoping that seriesn would recover and bringing things at NexusBytes in order.
Now, just a week or two later I noticed that my storage/backup server at NexusBytes (Amsterdam) was down again (which sadly had already happened before) and by 'down' I mean the hardcore version of 'down'; it couldn't be booted up or rebooted from the panel. So I opened a ticket, told them about it and asked them to boot it up.
And indeed it seemed to work out fine at first. About one hour later my VPS was running again - but there was a very ugly 'but': their support told me, that my config had been the problem. Looking at it I found that my large (1 TB) data (virtual) drive was empty.
All my backup data - gone.
And according to NexusBytes support my config, precisely, my /etc/fstab was the culprit - which is BS, because that very VPS was running fine with exactly that fstab from the beginning that is, for quite a long time, but also because a flawed fstab doesn't suddenly out of nowhere kill a working partition; if it's flawed a partition won't come up at all, but that wasn't the case.
Short, there was some serious problem with their hardware or config and they simply tried to blame it on me.
So, I sighed, swallowed my disappointment and anger, created the partition again, formatted it, rebooted, and everything seemed to work again.
While recreating the data by scp'ing them from the other backup server (at another provider) the NexusBytes storage VPS suddenly died again after an hour or two. Yuck!
To make things even worse NexusBytes enduser panel also didn't work so I was completely cut off my VPS.
So, again a ticket. About 1.5 hours later I was told that my VPS was booted up again.
So, same game again. And about 1.5 hours later while scp'ing data to the drive - BANG, dead again (and the enduser panel too)!
So, again a ticket and this time I asked them to finally fix their crap for good.
According to their panel 13 hours have passed since then. Without any reaction from them.
So it seems that NexusBytes is marching towards and is close to involucration.
Gladly not long before that, after they had, let's say, used a business practice that didn't exactly nourish trust, I started looking for a replacement which is in place now and working fine (from LiteSpeed).
It's more expensive than the NexusByte storage VPS but I don't care. If anything my NexusBytes experience has tought me to be very careful with providers that aren't at least five years old and have a good track record.
My new LiteSpeed storage VPS has a (single) Epyc vCore which is faster (and stable so far) than is needed for a storage server, luxurious and not really needed 2 GB memory and a Raid10'd surprisingly fast 1 TB HDD with 15+ MB/s and 4000+ IOPS (4k4t); I'm amazed by that HDD whose performance comes pretty close to many SSDs I benchmarked and even surpasses quite a few of them.
The network is a somewhat mixed matter but perfect for my purpose (all my storage boxes are in Europe); within Europe it's mostly in the 500+ Mb/s range with Moscow (worst) 180 Mb/s and Frankfurt as well as Paris (best besides AMS) in the 600 Mb/s range (and AMS about 800 Mb/s). Across the ocean and continents it's not that great but still quite acceptable with e.g. NYC and WDC about 85 Mb/s and San Jose as well as Tokyo close to 60 Mb/s.
Price is normally a bit over €100/yr net but using a recurring 25% rebate I pay a bit under €100/yr incl. VAT.
I'm quite happy with my new LiteSpeed storage VPS whose only weak spot seems to be long distance connectivity which isn't really bad but slower than what some other provides in its class provide. And the fact that I'm waiting since 13+ hours for a reaction and solution from NexusBytes and for my VPS working again helps to easily and quickly forget the price difference.
I'll benchmark it more seriously once the situation has stabilized.