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Trying to access client login from your home page. Waited 60 seconds and no page loaded, nor error'd.
You can get an uptime robot check for that.
DB: "Critical Error Could not connect to the database".
But not within the last few hours, correct?
I can understand waiting... not a problem.
But i already opened a ticket waited 2 weeks for that response which you requested details via email.. ok not a problem.
now with 1 month after that email has been sent still no response... i understand this was my error i know better now, but this lack in response is just crappy customer service.
hopefully you respond too that email before all my services go belly up and my account is left in bad standing...
its either virmach or AWS? why are you in this forum anyway? any other provider in this forum are invisible to you? So to you every single provider in this forum provided the same level of service?
by saying so, i dont think you have much experience with many provider in the forum dont you?
I can see your main page and other pages of the main site now. If I try to make an order no page is loading.
You've been here for 3 months, I'm sure you've got TONS of experience with providers here.
I've got active services with virmach and buyvm, and have tried well over a dozen providers here and on LEB, though I tend to lurk. More than a few took more than a couple hours to provision, and several of them had truly awful performance/reliability. The reason virmach is popular is the prices are great and the service is reliable, you're just expecting far more than you're paying for. Feel free to go spend hundreds buying from various other providers in your own trial and error though, or expect to pay more for the level of service you want.
Being in LET is the ONLY way to know all these providers in the forum? Fantastic reasoning. Your universe is so conveniently travel i assume, since it is so small, just within LET? since you have at least 2 providers, and its from your mouth that its either virmach level of service or AWS, so where did francisco stands?
you cant stand your words backfire, so you put in ur experience. unfortunately, what ever you said, still backfire at you.
@forces - I think what people are trying to tell you is...
If you've been part of previous @Virmach BF/CF/Cyberweek flash events, you'll know it's great and legendary
...yes at the start there might be some hick-ups and yes for a couple of days some things will go slower and have less response than usual
But we know that, and in the end it's all worth it.
If you don't have the patience, or such events aren't fun to you, then you might be better off asking for a refund and not taking part.
One thing everyone can testify of is that despite any chaos, @VirMach will always do his best to ensure that no one was treated unfairly and as you've seen above, he offers to refund even when he doesn't have to refund (unlike many other Providers during the last couple of days who had actually eyebrow-lifting attitude).
Virmach is a nice guy (you'll get use to his sarcasm and jokes).
There will be amazing deals.
It's worth the wait and hassle.
Just relax. :-)
Or if it's not for you... good bye and all of the best.
Sure!
on this part, i am fully agree with you. indeed, he does not have to refund. The best i can do is a paypal dispute which is obviously lame. For this, he is being awesome.
what triggered me really is the saying where they are so confident that their web will work and thus released the 8.88. the result is obviously not to his liking and thus he did disappear a few hours to fix the issue, however it is still not fix from what i am looking at, whole client area is under maintenance now. this, is also a fact.
still, virmach is entitled to run the business as they see fit, with attitude as they see fit. likewise, as a paying customer, i too entitled to have my opinion, with facts nonetheless.
WUT.
I certainly wouldn't call VirMach "bottom of the barrel"... They're actually one of the better providers I've used. Their support is good and the servers themselves are great. I've been using them for maybe four years now. I've got a Black Friday 2018 VPS with them that's had a solid 100% uptime for many months now - The last recorded outage in my monitoring was back in July when I rebooted for a kernel upgrade.
The issues with the billing system have no reflection on the quality of their VPSes. They're likely getting FLOODED with traffic at the moment with people trying to get the flash sales.
@forces yes... I understand how you explain to see it, that it can aggravate and frustrate you
...but I think it's mostly due to a misunderstanding and not knowing the culture/vibe of the people yet (re: other comment mentioning you've only been here 2 months etc)
the "over confident" statement - I'm pretty sure was more tong-in-cheek / sarcastic / touching wood than anything close to being arrogant.... (things have a way of going wrong at the start of BF/CM... it's not a secret)
and when he disappears... yes, it can be very frustrating not knowing what's going on... but it's not because he doesn't care or doesn't want to reply - it's usually when he's working his ass off trying to fix everything ASAP.
So my advice is, try to re-read some of the lines and situations to see if it was maybe meant differently than you perceived it (and yes, I admit that even after years I'm not always 100% sure when @virmach is serious or maybe joking
but for now, at least give him the benefit of doubt... there will be great deals and in a week or two you'll laugh about having been upset now.
Hey, I'm back and this is right. I was working the entire time on figuring out the weird configuration issue causing the slowdowns.
The website should be smooth for everyone now, can you guys confirm before we re-start the flash offers? I can't promise the issue won't come back with the flash sales but at least then we know we're on good settings now and the flash offers need to be changed/reconfigured.
@JabJab said "famous last words" when I said the maintenance was complete, and he was right because it actually wasn't complete and another issue came up. I basically agreed with him here and pretended like I was trying to prove him wrong (when I wasn't.) In any case, I was planning the cheaper offer because I wanted to ensure that the new server could hold up and if it didn't that we could tweak it.
I can confirm the panel is working smoothly now.
confirming that clientarea seems to be working correctly again... maybe tiny bit sluggish, but millions times better than before. :-) great stuff
Yes, the client area seems to be working smoothly now!
The plan json is coming back as 0 bytes (with HTTP 200) though? Is the file actually currently empty?
I've purchased from Virmach when it's non-BF sales. Just regular monthly plans. I've found that those are pretty quick to provision but I purchase them during non-sale times. But with BF sales, it's always been slower. I think I've had the fastest was provisioned within 2hr and the slowest was at least a 6hrs wait. That's just been the norm.
I disagree here. It's good customer service that we're not billing you for this request, and that we're processing it in the first place even though a "recovery" process outside of backup codes is not described anywhere on our website, or promised, and we actually try to explain quite the opposite in any situation we get the chance.
I know we added in some heavy disclaimers, but assuming you enabled this when those were not present, the default still states:
It does not state "contacting us with supporting documents is needed" or anything else. This is the only option presented.
So please do not say a lack of response is crappy customer service. If a lack of response bothers you, consider our default response to be that you locked yourself out of your account and that you need to now use the only other option, a backup code. We can easily respond with that, and then you do not have to wait a month for a response. Would you prefer that?
Yes, we've switched off the flash sale until we can confirm client area is smooth for everyone, and we're waiting for the developer to work in the patch to stop it from freezing up.
Then we'll fire it back up and see how it goes.
JUST RELEASE THE DEALS!
NO NO NO!!! I want to have normal sleep schedules!!!
@VirMach start with cheapy one to see if it can hold heavy volume.
It's 1:13am here... sleep, what's that? :-D
Yup, Client Area back to normal and I agree that it's a bit sluggish.
@Virmach Ignore the naysayers - we know that you're working on it.
Well... we'll never be able to get a straight answer out of him... but my guess is that it wasn't an accident that the title of the thread says "Cyber Week"!?... Many of the regretted idler impulse buys from last year will become available as late as 12/06 (or at least that was when I bought a couple last year!)... So, I have no inside information on their stock situation of course, but once the deals start, I'm guessing they will keep on for at least(?) a couple of days... We shall see!...
Virmach down
Nooooo I even got it into my cart!
We've got a 502 winner! (I actually got the 502 deal last year, safely in my collection, \o/ )
We're back to playing the CF roulette
I spent too much money on VirMach last time. I have a feeling I'm going to do the same again, and it worries me.
Blame everything on CF.