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I have already shared with him the link where the deal was posted, on a separate thread.
thanks for the info i saw just now. cheers
Is anyone else experiencing this?
Yes, same here. No access. Anybody who has a server can confirm they're still up? Downtime (of administration panel with vital functionality such as vnc) without prior notice is poor.
Servers are fine - it's just the panel I suppose.
I hope it's a surprise that when it's fixed, whatever that's pending is done/completed![:joy: :joy:](https://lowendtalk.com/resources/emoji/joy.png)
yes servers are up and running without interruption. seems just something borked with their client panel![:/ :/](https://lowendtalk.com/resources/emoji/confused.png)
ISO import manager..
or completely off solusvm or just the missing location flags? Who knows. ![:joy: :joy:](https://lowendtalk.com/resources/emoji/joy.png)
I'm in the same situation. I thought my ticket was lost. Any short reply would be nice to get. But since I'm not alone... it's ok.
There was some questions in the ticket still without answers and mention that it's low priority servers for me.
Appears to have been fixed and it was not the country flag.![:tongue: :tongue:](https://lowendtalk.com/resources/emoji/tongue.png)
@hosthatch I opened a ticket about this 5 days ago with no response..I can't use any ISOs in the panel (always says disk not found, no matter what Iso I mount or boot order or iterations of stopping/restarting server), and the install templates are not only not modern (no ubuntu 20) but have the above mentioned issue where you have to manually run a resize command to get the full disk space.
This is an issue for quite some time already. Not sure if this ever gonna get fixed (I mean the templates are outdated for at least a year and the first complaint about iso installer popped up shortly after BF afaik).
A friend of mine who got the 60 dollar a year package was able to use the ISO to install Ubuntu 20 no problem and I saw someone else in here having the issue with the template not allocating the disk space correctly after using that same ISO, so I know some people have been able to use the ISO loader. I'm not expecting the templates to be fixed but not having any way to load an ISO is a dealbreaker to me and I know it's working on some accounts...if there's a "trick" to it that I'm missing I'd love to hear it but my friend said while he got the error a few times he was able to get the ISO to load eventually.
@hosthatch been waiting with patience. But can you pl look into ticket #900180 Thanks.
and mine, @hosthatch , pls look into tickets #104696 (about extra invoice), #232183 (invalid template), #682752 and #701821 (about two christmas plans)
i think these posts will be unanswered
I am okay with the post not getting answered here- as long as the ticket is answered on HH site.
Well let’s just assume, only 1 person officially represents HH on these forums, and that’s Abdullah, only 1 person is working on all these tickets, sometimes 2 (you probably know who they are), so yeah, it will take some time for them to work and respond to the tickets.
You can ofc gloss over the whole situation but if people can't understand why it takes a quarter to deliver their service, it is understandable I suppose.
I understand of course, I have tickets too and I also have the undeployed node in Sydney but yeah there are no buttons to push to get things expedited/escalated.
I recall reading there is an emergency ticket feature, but it is for exactly what the word means. Emergency
Exactly, so if it's not an emergency, everyone has no choice but to wait![:D :D](https://lowendtalk.com/resources/emoji/lol.png)
Yes but if non-emergency request are not answered this doesn't help either. No reason to spam the emergency option, however, regular request should be answered within a reasonable timeframe though.
Is everything good with hh network? I can not load some sites. For example duckduckgo not responding, and it's not possible to ping it from the server. reddit also have issues time to time. And other sites not load. Probably users are also experiencing access problems to servers?
Hello,
The support will be delayed by 24 hours times the number of tickets posted here by the user.
Thank you for using LET Support.
I just noticed my Sydney server from the Black Friday new locations bundle has been provisioned!
Praise the lord! And it even has a flag in the client panel.
Yes, I think only the Spanish and Italian flags are missing 😂
' + Poland
@hosthatch I'll leave these here for you... just in case...
Sydney
Same here. Sydney got provisioned sometime within the last few hours.