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When you dragged PayPal dispute into this, it stopped being a negotiation.
Also, where are your backups?
My advice is to try finding another provider.
That looks very difficult with the 3 (now possibly 4) strikes against you in fraud Record registry.
if that so how long you gave us to recover your data before open dispute? the answer is none , don't have dedicated support agent as well to update you Immediately they have other tickets to handle.
All proven with screenshots
you don't even keep in mind that is Saturday and we are in weekend.
@key900 You can work according to your terms and conditions, which I can understand, I may not have read it carefully. I can apologize for this, because I have not purchased a shared cpu, and at first I just received an alarm that was stopped, just thought that overuse would be stopped instead of being suspended until it was suspended, you suggested that I upgrade package.
When I saw that upgrading a package can only be used up to 40%, I think my work content will still be overloaded, so I hope to find other providers.
I just want to get back my data because it took a few months to generate, although it doesn't seem to be worth a lot of money.
I used wishosting before, but the ping may be higher, so I found the letbox.
Currently I don't have a backup, because the files are in the wwwroot folder of vps, up to 120GB.
At the time my service was suspended, so in the end I sincerely asked you to give me 3 hours to back up my data to my own computer. You don't agree with this condition, so I upgraded to paypal and wanted to mediate. I didn't want a refund, I used it long enough.
I am in China, the time is not the same, day and night exchange, he may be 12 hours apart.
Why did you think they repeatedly kept telling you that? From their ToS:
They were telling you that you were breaking the rules and to quit it. Problem being that, as you said, you didn't care.
BTW, the high CPU notification looks like this
That's actually pretty clear msg.
ur all like 😠😠😠 and I'm like 😮👀😮
There is even a newly coined word in Chinese (巨婴, Grown-up babies) for people like OP.
How can you send message to seller from PayPal without open a dispute ? I never know PayPal had this features...
You're making eyes at @hkthomas ? What'cha say HK, you in to furries? Maybe some good comes from this thread after all. ( heh heh )
@hkthomas 无需长篇大论，问你一句简单的，你在国内被公安警告几次后不听劝然后被逮捕有错吗？公安没说会逮你就不能逮捕你吗？显然是人家手下留情，给你多次机会你不当一回事，把人家惹火。还最后只不过是要个小赔偿就算了，你还来个狗咬吕洞宾，做chargeback 要人家赔你钱，这不是欺人太甚是啥？你还是检讨检讨自己的行为。
Translation: No need to write long essays. Let me ask you a simple question. If you were warned by police in China several times and you do not heed their warnings, resulting in arrest, is it wrongful arrest? That the police did not say they will arrest you when they warned you means they have no right to arrest you? It is obvious the provider has already been very accommodating, giving you many chances, but you evidently didn't care enough. In the end, the provider only asked for a small compensation to close the matter, but you decided to take advantage of their patience to lodge a chargeback to make the provider compensate you instead? If this is not the epitome of being unreasonable, what else is? You should jolly well examine your own behaviour first.
Now you know why they need to implement a social credit system to force these grown babies to grow more than pubic hair.
Where is the Chinese WSS? I feel the void.
while I agree that OP is a dick, I can't find any regulation/specification in the TOS of letbox, which regulates CPU usage.
the plans say something like 15% of a core or whatever - so I would expect the provider to cap the power at that said 15%.
also there is this directly next to the offers:
so why didn't you do what you tell there @key900 ? just hardlimit the shit out of him?
tl;dr; if you sell 15% of a core you should know how to limit it to that amount.
if you tell, you are going to hard limit overusers, then simply do so.
No native English speakers on staff to edit that ?
No siding with OP.
Regarding the "15 mins to rectify", that's pretty hard to do. Pls provide user time to react.
The broken English from both parties ain't helping - makes for awkward reading/comprehension. I've had nothing but good service from @key900 though.
)
(Even though there is no plural of information.
As far as I can tell, LetBox does not write hard limits into its TOS because they don't really want to be overly overbearing on CPU usage which is a good thing because customers can use more CPU without paying more if the node is relatively underutilised. However, when people abuse it even when told not to on multiple occasions, the fault should be squarely on the user. If we are going to blame @key900 for not setting hard limits in TOS and enforcing them, then this is why we don't deserve nice things.
Wait, let me get this straight, he buy a backup vps, and now he want to get the backup of his backup vps? Why not get the data from the original server?
I agree, I don't like bullshit limitation rules in any TOS either. but from the above the user was suspended and even deleted and the cause given then is 'breaking the tos' - while the page itself clearly states 'we are going to hard limit your service', which obviously never has been done.
so the simple question remains, why not simply hard limit him to the 15% of a core he bought, like stated. rather than suspending and kicking him?
TBH what i see here is some combination of OP who does not have much experience with VM-s, obscure and uninformative TOS and language barrier.
It does not seem like OP had any ill intentions, he just assumed that provider will enforce limits as/if needed instead of him having to do it himself, did not pay enough attention to warnings and then got angry when service was suspended...
The situation seems very familiar to me, i've had so much issues with various storage offers which have similar policies regarding IO that i stopped even looking at anything "storage" that is not dedicated hardware or managed service. What use 1TB storage VM is, if simple borg backup + check of ~200GB data-set through 100Mbit residential line causes "IO abuse" warnings? For some applications ability to burst above allowed limits just is not a good idea...
Also i wonder what "15% of a core" is - proper "15% of CPU time on single core during billing period", which i somehow doubt, or "do not go above 15% usage for more than a couple of minutes", which limits practically usable CPU time to much lower value than 15% for any non-synthetic load...
time to much lower value than 15% for any non-synthetic load...
Currently we do much more than that. We just set alerting for people and it can be case to case some people are spikes the CPU for hours so it doesn’t fair to hard limited them. we did provided a lot of CPU ready to use when you need but it doesn’t means that we will allowed it to used the 100% CPU for 2 weeks consumed 24/7.
', which obviously never has been done.
For your record even we hard limit the cpu still hitting the main cpu node hard the OP keep pushing the cpu VPs for weeks ! check the graphics we provided.
how could he hit the main cpu node again, if you hard limit the resources for him? what you write does not make sense.
you sold him 15% of a core. after he went over that, you let him for a while and warned about being over that. all fine so far.
now you say you then hard limit him to that 15% and he again went over that? how could he if it is a HARD LIMIT after all?
if you tell 15% of a core and hard limit it, then it should be set and forget and he finally should be allowed to use that 15% hard limit all the time.
so shouldn't it be case closed instead of having to suspend/delete him later on?
sorry but there is too much discrepancy in what you're saying and doing - maybe it's still due to a heavy language barrier on all sites...
PS: and let's be perfectly clear here, from the screenshots above you are using proxmox.
and proxmox itself simply does not have a setting for 'hard limiting' a core to XX percent.how do you implement that hard limit?One thing is clear; the end is nigh.
So you know how Proxmox works? Well look
https://pve.proxmox.com/wiki/Qemu/KVM_Virtual_Machines#qm_virtual_machines_settings
oh, true... apologize, I just looked at the older version I am running where there is the cpu limit only available for LXC :-D
so you are saying, you properly set the cpu limit to 15% of 1 core for that client, but still kicked him after that for constantly using that 15% of 1 core?
something smells fishy
When was professionalism lost?
EDIT:
And then sarcasm:
I always wanted to try LetBox services but I didn't had the right opportunity. It looks like it won't happen.