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Comments
Your contract was ongoing with them, clearly, so it’s simply not correct.
You could say that only if you had a fixed term contract, meaning your service would always terminate every year and you’d need to order every year, but it’s not the case; it’s a recurring service and you failed to give notice. Tough life.
You would have a valid point if I canceled into my second term and I was already receiving service for the charged amount. But, I was still in the first...
If I was into the second contract, I would not even be fighting this.
I have a valid point regardless. You’ll understand when you sign your first mobile phone contract.
Your argument is invalid.
As for your mobile contract mention. WTF? How does that have any basis on this subject? And FYI, I am on a month to month mobile contract and can cancel anytime within the month I have paid for, which validates my argument if we are to use mobile contracts as an example.
@Screwdriver
Before crying here like
visit Virmach website and
because Section "1. TERMS & EFFECTIVE DATES", Article "B" states
(Let me guess: PayPal subscription?)
From their Terms & Conditions ( https://virmach.com/terms-conditions/ , under Refunds):
It doesn't matter that you paid a couple of days ahead of the renewal of the service, but if you had canceled the service before it renewed, the money paid would have remained as credit in your account. (Maybe this is what happened.)
That needs to be updated. You can cancel a service by clicking a button in the control panel, and no need to do so 30 days in advance.
In any case, @Screwdriver's issue is that he wants a refund.
When did they charge you?
When did the new term start?
When did you ask them to cancel?
Feb 12
Feb 15
Feb 13
It sounds like you canceled your service in time. Is the amount that you paid available as credit in your account?
Saddly I believe this is a waste of time, he filtered out your post because you don’t agree with him ;-)
I don't agree with anybody, not even you. In fact, I hate you!
They did not cancel the service, so my ending is 2/15/20. Shows no credit.
Did you cancel your service before Feb 15 by clicking on the button in the control panel?
Let’s try again. Courageous @default attempt has motivated me.
Because you failed to give a notice on time, as you ought to with virtually any recurring contract. As was quoted, your cancellation should have been made 30 days BEFORE the end of the term. You made it 2 days before the term. You’re 28 days too late, but at least how you’ve given them sufficient notice to terminate at the end of the next term.
Yaaaaay, yet another provider bashing post on LET that’s absolutely unfounded, over this weekend.
Am not at all trying to defend @Screwdriver, but I'm pretty sure that VirMach in practice don't require cancellation at least 30 days in advance, but perhaps someone can confirm or disconfirm this. (If VirMach required cancellation at least 30 days in advance, then I suspect that there would be many "complaints" about this on LET -- compare the case with netcup.)
That’s in their ToS. He brought it up and was refused refund. There is nothing wrong with Provider’s behaviour.
All I can think of is perhaps they “let it slide” until the moment payment is taken, at which point they enforce the rule.
In any case, nothing wrong with it. Perfectly normal in a contract law for such type of service.
My take on the matter is more simply that there are no refunds (even if VirMach had accepted the OP's cancellation of his service), but perhaps (you're right and) VirMach suddenly decided to apply their terms more strictly.
I agree 100%. I was more talking about legal/contractual basis for their “no refunds” stance.
lol, I come here maybe once or twice a day now, lol a little, shake my head just a little, and move on.
That would even mean that in practice you can purchase their servers for 2 months minimum.
Yes....First I contacted them asking the correct way to do this, which I did on the 13th.
If you're going to go all ToS on his ass, get it right. It's not 30 days, it's 7 days. But still, user was still not within the 7 days and Virmach will still keep your money.
In many countries, this type of billing (keeping money before service period begins) is getting outlawed.
There are a lot of hosting business owners (admin) here think they can do whatever they want if they put it in TOS. There is something called consumer protection law. Their TOSs will likely be flown out in court.
My suggestion:
Refund minus some reasonable and agreeable fee. And everyone is happy.
My suggestion: potatoes.
My suggestion: education.
Sure, for owners and consumers.
Given the direction of this thread I don’t see any issue with the education at provider’s end. School these days leaves kids unprepared for adulthood and that often leads to expensive mistakes.
Basics of law should be taught at school. Period. That way you wouldn’t see similar posts like the one complaining here.
School is for keeping the masses stupid and to feed them lies/controlled knowledge.