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Francisco
PayPal has decided full refund for my case.
Mind sharing any info that would help others? Screenshot of your conversation with paypal, with any private information redacted, would definitely help others.
So they will have a PayPal debt but basically be able to do it all again under a different name?
@wtfcook
I am using PayPal in Japanese language, so quotes in follows except HiFormance's answer are rough translated. Timezone is UTC+9.
I opened the dispute on 17 Dec 2018, reason: "Item significantly not as described"
I did reopen the ticket at my.hiformance.com on 17 Dec 2018 by replying, I got an answer on 18 Dec 2018:
Therefore, I escalated the dispute to claim on 18 Dec 2018.
On 26 Dec 2018, I got a notice from PayPal:
I am not informed about what HiFormance replied because the case is in claim period.
Today, I've received an email from PayPal:
Thanks @amj. Hopefully it will help people.
@amj you were within paypal's 180 day buyer protection period. That's why it was so easy for you. I will have to call them too once I get my hands on a phone line that does not cost more than the VPS.
(Coughs) This is why you use a debit/credit card. Your bank WILL (with no doubt) have a better protection program lol
Indeed.
Yep, exactly as I mentioned above. Your bank has a reason to fight for you to keep you and your business. Paypal doesn't give a shit, largely because they know there aren't any real alternatives.
@WSWD tl;dr PayPal sucks for both consumers and sellers
But until something better comes along to replace it, both consumers and sellers will continue to be screwed by PayPal.
Entirely correct, but the big reason I often use it is that it means less chance of CC # leaking onto dark web when host disappears. My preferred option is to use a single-use virtual credit card number generated by my bank.
This. So much this. Sooooo much this.
Along with all those fools sending copies of their IDs to either OVH, Hetzner or Amazon. Because security breaches never happen right? Right? Riiiiiight?
I always use fake names or ids if required.
If that doesn't work I will look elsewhere.
EDIT:
Edit.
Too bad, my bank lets me create an infinite # of prepaid cards lol
:P
Paypal refused to refund because it was 180 days.
https://www.lowendtalk.com/discussion/152776/hiformance-shit-can-lowendtalk-admin-step-in/p1
You can contact your bank. They can do a direct chargeback to the seller with no Paypal approve needed.
Won't paypal flag/ban your account if you do that though?
Francisco
If you do that often. This year, it was for HiFormance shit.
Yeah, I agree with this. I've found it significantly easier to just pay for everything using credit card, and do chargebacks through the bank. Usually the credit card company is on your side (particularly if it's recent and you haven't paid your credit card bill yet, as technically it's their money on the line :P) and the seller needs to prove that you don't deserve the money back. That's a lot nicer than PayPal, who tend to initially be on the seller's side and the burden of proof is on the buyer.
Quite a few banks will also be unable to do a chargeback if it's been longer than 120 or 180 days, depending on the card issuer (Mastercard, Visa, AmEx, etc) and the bank's policies.
Be careful though. Such a request for refund (after 180 days) will be left on your record.
Do it more than few times, you can expect some restrictions next time or, in the worst case, card renewal denial because you aren't actually getting your money back from the scammer. The card issuer is coughing out their own money.
If anyone gets their paypal locked for disputing a $10 charge with their CC company, please submit your info to the Darwin award committee.
I opened a PayPal case, in which I requested a pro-rated refund for the remaining months on a 1-year plan. Today I got a message saying it was decided in my favor. It was opened within 180 days.
Full refund I guess? Or did they pro-rate as you requested?
Thing is, was HIF around much more than 6 months in the first place?
PayPal's going to take these guys to court for straight up fraud if the refund requests start going into the thousands.
Francisco
Yep. Paypal is probably eating the costs themselves. Which isnt good...
And people wonder why Paypal is charging so high.
Whenever a fraud happen, they are the only one that is responsive enough to solve your case.
Yep...
To a point.
They'll only go so far before they start denying it and try to find the owners.
Francisco