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URPad support Odyssey
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Curtis, I appreciate your involvement. It was actually you who managed the move from LA due to low performance there and you always showed a professional attitude.
But I am afraid this does not change the ridiculous way this ticket was handled. I am sending you the ticket number via PM, merely so that you can confirm it.
Now, this statement is backed by what? Nobody disappeared. I believe you can keep your accusations to yourself.
A summary of the responses received from their support
°1 - "We do not see a problem", Friday
°2 - "We check and get back to you", Friday
°3 - "It is fixed", Friday
°4 - same as °1, Saturday
°5 - same as °2, Saturday
°6 - same as °1, Saturday
°7 - same as °2, Saturday
°8 - same as °2, Saturday
°9 - "We confirm the issue", Saturday
°10 - Unrelated to the ticket, Saturday
°11 - same as °2, Saturday
°12 - same as °10, Saturday
°13 - same as °9, Sunday
°14 - same as °2, Sunday
°15 - same as °2, Sunday
°16 - same as °1, Sunday
°17 - "Please check", Sunday
°18 - same as °17, Sunday
The previous ticket was opened on Thursday for an issue on Wednesday.
My experience with urpad is good. @MannDude has been very nice to me.
@CVPS_Kevin boss, since no email yet to customer, does it mean no changes with experience right? E.g. plans will still run, no changes with VPS/IP/etc.
THanks
I agree, Curtis has a very professional attitude. Unfortunately he was not involved at all in this case and from the summary above you can see "how" they handled it
Urpad is horrible, i finally managed to get my money back from them tho. Services that at times go completely yo-yo on you, and the rude and arrogant staff makes it a BIG no-go.
Here I agree.
After this experience I also agree with the no-go, the rude and arrogant part however is something I could not directly confirm from personal experience.
In this particular ticket no one was either rude or arrogant to me, however they appeared somewhat clueless and basically gave canned answers without actually looking into the issue. As I said before, unfortunately I'd simply call this incompetence.
@neroux
They might very well have been clueless, i cannot exactly remember the date, but i did add some account credit way back and then wanted to refund it as their services were useless to me. I got denied, then waited a few weeks and asked again, this time it was no problem whatsoever. Nice.
From your description @neroux those responses could have been from the virpus support staff.
@neroux
Pics or gtfo..
Such a language is uncalled for
@neroux sorry didn't realise I said anything offensive.
Ill just wait for the proof of that conversation
Only Curtis ( @manndude ) can confirm this. He has the necessary information to do so.
@neroux What was your ticket ID? Curtis asked and I do not see that you provided it.
@jarland see my previous response
Right so you don't have the ticket ID then. That request was far more simple than anything else you typed to dance around it.
Would you please not make up any stories? Thank you.
Almost six hours ago I provided Curtis with the ticket. Go and read the thread before you make wrong accusations.
I'm sorry. So what was that ticket ID then?
Curtis knows it
But you don't?
I could hardly provide it to Curtis Mann if I did not, right?
I mean apparently yeah, look out how much you've typed now instead of pasting a 6 digit number that means nothing to me.
Then why do you insist?
As I said, six hours ago I informed Curtis about the ticket and now it is up to him to confirm.
Because you don't have it that's why I insist.
Look, you are not a URPad employee, I do not need to prove anything to you.
Curtis asked me for the ticket and I sent it to him. End of story.
Exactly. Say hi to Adam, I mean @Chief.
@neroux, maybe he is URPad employee. I mean, you only signed up today?
Such an attitude would be then yet another reason to leave URPad, dont you think?
Yes Adam I have an attitude about you now running the website and using the new freedom to post negative reviews about your former employer.
In before negative catalyst review.
Look, I had enough of unpleasant experiences in the last days regarding webhosting and "babysitting" my host. I really do not feel the urge to argue with some random kid about his conspiracy theories. Get a tinfoil hat if it makes you feel better.
This is an honest review after struggling for five days to convince my host to fix their network troubles.
Curtis has the ticket and can confirm if he wishes to. That is it.
&jarland Now I see you dancing more than the client and provider. Can we just keep quiet and watch the show they put on? Or you are part of the show as well?