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lowend.co VPS down from 10 hours and counting..
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Now it's a billing issue?
Hope y'all got dem pitchforks ready...
Pop corns ready...... this is it @LowEND .. where are you?
Come on now guys, we just have to be patient. And best not to probe too far into it or ask too many questions because obviously, Michael is sick.
I'm pretty sick of this thread too now though. Luckily it'll have to blow up soon.
I think most questions have already been addressed to the best extent.
What's the technical issue?
What is Michaels illness?
How does one technical issue wipe out several nodes?
Why was he conveniently so sick so close to the time his servers failed?
Why are people being told it's a billing issue?
Why aren't servers up? It's Monday, 3PM in the UK no less.
Why did he hire you?
You didn't answer any questions, just stroked your bosses ego :<
Not really, a clear timeline of events would probably be highly appreciated at this stage to separate fact from fiction.
yeah, we all want to know. Then, i won't have to tell my users that my cat took a crap in my server...
Your naivety offends me. Actually apart from it being a 'technical' issue, then a 'sickness' issue and now a 'billing' nothing has really been addressed at all.
You may know what's going on because you 'work' for LowEND but unfortunately, nobody else in this thread has any idea what the actual problem is beyond standard LET speculation.
Now you work for LowEND, why can't you give all 1000 of your customers an explanation yourself?
Well its only 9AM in Chicago which is where the DC is... Billing Department just Opened 2 hours ago so hopefully things will be resolved soon.
Did you NOT read what Michael posted? He will be addressing this issue today.
It all makes sense now why @viCommunications and @Goodhosting were so quick to defend Michael in a previous thread even thought Michael's actions made no sense at the time..
As you all wish.
Michael was playing paintball sometime on Thursday (29/04/14) - he's not as active as he'd like to be, as he's now working an office job. Michael went to dinner with his girlfriend and passed out, he was taken to the ER and they ran a number of tests (each one taking hours to conduct) during this time he had no fail-over plan, nor had access to his mobile or a laptop to update the progress of what exactly was happening.
I attempted to defuse the situation on the thread as any good friend would have done. Michael returned sometime on Sunday (01/06/14) and immediately began work on LowEND. His billing was setup prior to pay one month in advance to prevent these sort of catastrophic issues, but considering they had never happened in the past, he switched to month-to-month. ("billing issue")
A technical glitch with the upstream caused an SSL certificate to be revoked and took the entire support system offline, aswell as many parts of the site - clients began to panic and this thread was created. ("technical issue")
A bill with an upstream was due the same night he passed out, very bad timing. He contacted the upstream and the bill was immediately paid in full. Sadly the upstream was not able to turn on services as it was a sunday, and billing dept opened again on Monday.
All nodes are expected to be online today as soon as billing finalizes the payment. The office for the upstream billing department is in Chicago, and hence the reason for Michael stating we need to wait until Monday (U.S Chicago time).
A proper statement by Michael will be released with further details in relation to the events between 29/05/14 - 03/06/14.
I guess we'll find out won't we. Anyone can make up a story in 4 days though. Actions speak louder than words.
I believe this should be 29/05/14, otherwise it's more than a month.
Fixed.
Well, that is something completely different. Have you said that from start it would have been way better.
Well Said!!!
Poor guy - he's so large he can't have a good time with his girlfriend because it sucks all the blood from his brain
See now, that wasn't difficult was it.
As sympathetic as I am towards Michael if he is genuinely unwell, I don't see why all this couldn't be explained to start off with.
People don't mind hearing bad news every now and again - it's the lack of any news that puts them off and effectively will affect your customer retention.
That sir, I can't explain from the image.
Yes, but unlike in the UK; in many other countries, the personal health and affairs [ as well as the identities in some countries ] of the controlling interests [ directors, shareholders, executive officers, etcetera ] is kept private.
That's fair enough, but why make customers wait 5 days before giving them this information.
If you have 0 fail over options and you know from day 1 of the incident that things are going to go downhill quickly (which they did know) then surely the best thing to do is share this as promptly as possible.
I see this as a lesson learnt - if you're that big that something like this will affect '1000' customers then you shouldn't be running it solo.
@viCommunications
Thanks for providing an explanation. While what happened to Michael is obviously unfortunate and I'm sure we wish him all a speedy recovery, hopefully what's coming next will be a breakdown of what's being done to ensure a situation like this doesn't reoccur.
All else aside, was this comment really necessary?
l2humor
That's one hell of a story.
I believe it howeverThis kind of comes down to one thing: why was he waiting until the afternoon of the day a bill was due to pay it? If this business was really that important to him he would have paid a few days or weeks early like he was originally doing. Letting your guard down like this comes back to bite you in the ass just as it did. I hope this is a good lesson for him going forward.Edit: I don't believe it anymore. This is looking more and more like a deadpool every minute.
Speedy recovery to Michael, I know these sort of things happen, unfortunately business is business, and can not have my 35 clients down for over 2 hours let alone a few days, when some consist of lawyers/dr.s/etc.. so moved them all off. I do hope I get the main server back I need to delete all content for HIPPA requirements. I will keep 1 of the servers for a backup to give them a second shot.