VSYS Host: UA data centers. What happened and where recovery stands?

Murv · October 16

@Fikol said:
Who is NEXT?

Fikol · October 16

There are a bunch of isolated people here who just hang around in chats waiting for someone to insult them. A lot of people here don’t even have servers. They go ask ChatGPT questions just so they can keep up with what’s going on and then come back here and write some nonsense.

People who actually own startups don’t have time to sit around replying to your bullshit. You people are just idle here. You don’t know how to do anything, and you don’t even have hobbies. Just a bunch of unemployed people with no goals.

Tomorrow, when the datacenter is back up and running, you’ll still be here commenting on things that have absolutely nothing to do with you.

You like acting tough behind a screen and using big words. I remember our neighbor had a dog that would start barking at everyone it saw, just like you people do here.

You can bark as much as you want. I’ll come by late at night before I go to sleep and give you your little “brown color” so your brown-color fetish is satisfied.

I don’t know how long you people can stay this hungry for attention. Are you serious? Some of your accounts were created before the COVID pandemic.

How much free time do you people actually have?

vsys_host · October 16

@caccamo @Fikol

Please check your ticket. I’ve written to you there and provided access to your data.

Murv · October 16

@Fikol said: I’ll come by late at night before I go to sleep and give you your little “brown color” so your brown-color fetish is satisfied.

@jbiloh what does this mean?

vsys_host · October 16

@ablewangwang said:

@olerska said:
I have several servers in data center 2. One of them went online today, and all my data from that server is there! Thanks to the team.

Is it true that the DC2 server has been restored? Has the server progress status been updating continuously on your end? Also, did you get any notification or message from VSYS when your server actually went online?

Yes, we’re restoring servers from both data centers.

Each client gets a personal message in their ticket as soon as their specific server or service has been restored.

Fikol · October 16

@caccamo said:
@VSYS_Host, at this point, I honestly feel like I’m being taken for a fool.
On October 8, you told me I would have access to my data by Monday or Tuesday. On October 13, you publicly stated that you were working on my server and that my backup could be ready that day or the next.
Today is October 15. I have received nothing.
My server still shows “Awaiting Inspection”. Yesterday I was told to wait for a manager. Then you publicly claimed here that you had already answered my ticket. But the only answer I received was to wait again.
Do you understand how absurd this situation has become?
I’ve been your customer for years. I paid my last invoice on September 18, five days before the incident. I haven’t asked for a refund, a replacement server, or any compensation.
I’ve asked for ONE SQL file of approximately 250 MB. That’s it.
I have lost money, customers, sleep, and almost all my patience. And every time you give me another date that turns out to be wrong, I’m the one who has to face my customers.
So please, enough with the empty promises.
Has my server actually been inspected? Is the disk readable? Does my SQL file still exist?
Three simple questions. I expect three honest answers.
If you don’t know, say you don’t know. If there’s a problem, tell me. But please stop telling me that my data is almost ready when you cannot even confirm the condition of my server.
I have shown you nothing but respect throughout this nightmare. I think I deserve at least the truth.

@ablewangwang said:
Is anyone else seeing no updates on their server status since September 30th? Mine hasn't been updated at all, and my ticket was transferred to the Billing department. How is it looking for everyone else?

@GN9101 said:

@caccamo said:
https://ibb.co/CK57n1Tq

https://ibb.co/zhJQjzbk

That's ALL. No answer - no data

I want to make one thing absolutely clear: I'm not making things up, exaggerating, or imagining anything.
I've already shared screenshots of my support ticket here on the forum. Everything I've said is based on actual conversations with VSYS, their own promises, and the responses I've received.
I'm speaking based on facts, not assumptions.
At this point, I'm even starting to seriously question some of the reports about customers getting their data back. I'm not accusing anyone of lying, but I would really like to understand how many customers with affected dedicated servers, not VPS, have actually recovered their data.
Because from what I've seen, most of the recovery news concerns VPS services, while my dedicated server is still showing "Awaiting Inspection", exactly as before.
Despite being repeatedly told that my server was being worked on and that my backup would be ready soon, I have received absolutely nothing.
The last response I got was simply to wait for a manager to contact me. More than 30 hours later, still nothing. No manager, no technical update, no explanation. So please understand why I'm losing trust.
I'm not asking anyone to believe my words blindly. I've shown the evidence. I'm asking VSYS to explain why their public statements and the reality of my support ticket are so different.
Has my dedicated server actually been inspected, or have I been waiting all this time based on promises that nobody could guarantee? I think after 23 days, I deserve an answer.

I'm in a similar situation. They supposedly told me that they would hand over my data by the end of the week, but before the data, they gave me another server similar to the one I had even though I told them it's useless to me without my data, and my billing cycle started running as soon as they delivered it. Strange, but the week isn't over yet. I completely understand what you mean about losing trust, because there are no answers or updates after so much time.

I’m writing this for everyone whose servers are down. These people are just regular users of the site who come here and comment because they have nothing better to do. They want to keep the chat busy; I don’t know what the policy here is.

Whenever you want to reply to someone, click on their profile first. The people who actually have server problems usually created their accounts on or after September 23.

I’m writing this for my colleagues who are actually affected by the outage.

Fikol · October 16

@vsys_host said:
@caccamo @Fikol

Please check your ticket. I’ve written to you there and provided access to your data.

❤❤❤❤❤

vsys_host · October 16

@olerska said:

@ablewangwang said:

@olerska said:
I have several servers in data center 2. One of them went online today, and all my data from that server is there! Thanks to the team.

Is it true that the DC2 server has been restored? Has the server progress status been updating continuously on your end? Also, did you get any notification or message from VSYS when your server actually went online?

Well, I’m not sure if DC2 has been restored.

However, my server was located on DC2, and today I received a notification that the server is back online. I can also see for myself that it’s online—and all my data is still there.

Thank you for sharing this, and we’re so glad your server is back online! That’s exactly how it works: when a server comes back online, its owner gets a message in their ticket.

vsys_host · October 16

@ablewangwang said:
Is anyone else seeing no updates on their server status since September 30th? Mine hasn't been updated at all, and my ticket was transferred to the Billing department. How is it looking for everyone else?

Sorry you haven’t had an update, that shouldn’t happen. I will check your ticket number in a private message, and I’ll personally check where your server stands and make sure you get an answer.

barbaros · October 16

@Murv said:

@Fikol said: I’ll come by late at night before I go to sleep and give you your little “brown color” so your brown-color fetish is satisfied.

@jbiloh what does this mean?

It means he will give you chocolate.

barbaros · October 16

@Fikol said:
There are a bunch of isolated people here who just hang around in chats waiting for someone to insult them. A lot of people here don’t even have servers. They go ask ChatGPT questions just so they can keep up with what’s going on and then come back here and write some nonsense.

People who actually own startups don’t have time to sit around replying to your bullshit. You people are just idle here. You don’t know how to do anything, and you don’t even have hobbies. Just a bunch of unemployed people with no goals.

Tomorrow, when the datacenter is back up and running, you’ll still be here commenting on things that have absolutely nothing to do with you.

You like acting tough behind a screen and using big words. I remember our neighbor had a dog that would start barking at everyone it saw, just like you people do here.

You can bark as much as you want. I’ll come by late at night before I go to sleep and give you your little “brown color” so your brown-color fetish is satisfied.

I don’t know how long you people can stay this hungry for attention. Are you serious? Some of your accounts were created before the COVID pandemic.

How much free time do you people actually have?

@emgh the dude describes you literally.

vsys_host · October 16

@GN9101 said:

@caccamo said:

@vsys_host said:

@caccamo said:

@Fikol said:

@caccamo said:

@TimboJones said:

@caccamo said:
Unfortunately, as of today, I still haven’t received any further updates or access to my data. Yesterday, I received a ticket reply saying they were working on my server, so I’m still holding on to hope.

Those are contradictory statements.

You say my statements are contradictory, but maybe you haven’t read my previous posts.
On October 8, VSYS told me I would get access to my data on Monday or Tuesday.
Then on Tuesday, they told me they were working on my server and that I should receive my data that day or the next, which was yesterday.
Today, Thursday, I received another reply telling me to wait for a manager to contact me.
If anyone can make sense of this, please explain it to me.
Despite being told they were working on my server, the panel still shows “Awaiting Inspection”, and the data I was told to expect on two different occasions still hasn’t arrived.
So what exactly do you find contradictory in what I’m saying?

Don’t take what he says too seriously, and you don’t really need to reply to him. He seems more interested in getting attention and that broom handle than in the server itself. Even if you swear at him, he’ll probably enjoy it.

About the server, I can say we’re in the same situation. Mine is pretty similar to yours.

At this point, I’m starting to believe I’ll never get my data back.
I really hope I’m wrong, but I have a terrible feeling that we’re slowly being prepared for bad news. Maybe one day we’ll be told the disks are unreadable, the servers were damaged, or something went wrong during transportation. I don’t know.
In my case, I’m asking for just one SQL file, around 250 MB, already saved in a specific folder under /home, on a disk that isn’t even part of a RAID array.
I understand the inspection process takes time, especially after what happened. But if the disk is healthy and accessible, copying that single file shouldn’t be such a complicated task.
Instead, I’ve been given dates, promises and reassurances, but still no data and no clear explanation.
I sincerely hope I’m wrong about all of this.
But right now, it feels like we’ve been taken on a long walk, with someone constantly telling us we’re almost there, only to slowly realize that nobody actually knows where we’re going.
And after more than three weeks, I’m just tired of walking.

I promised to look into your case personally, and I did. The answer is already waiting in your ticket.

Have a look.

this is the last response I can find
(Ticket #1338883)

Posted by Bohdan D on 15/10/2026 (02:18)Operator
Thank you for your reply.

Please wait for a response from our manager.

--

Keep us updated on your case, because they told me I would have my data by the weekend, and with your case, I'm starting to doubt it. Also, they gave me a server, and I wrote them a ticket saying that it's useless to have it without the data, but the billing days for that server have already started running, which I don't think is fair.

Thank you for raising this. Please write about it in your ticket, and our team will make sure to help you sort it out.

Murv · October 16

@barbaros said: It means he will give you chocolate.

Thanks @Fikol , could you share some of your precious chocolate with my friend @barbaros too?

Fikol · October 16

@vsys_host said:
@caccamo @Fikol

Please check your ticket. I’ve written to you there and provided access to your data.

It’s empty, I checked.

vsys_host · October 16

@caccamo said:
I paid my server invoice on September 18, just five days before everything happened on September 23.
Since then, I have never asked for a refund or even a replacement server. Not once. I understood the terrible situation and never wanted to make things more difficult for VSYS.
But it seems that my patience and understanding have meant very little.
All I’ve asked for is one SQL file, around 250 MB, already saved in a specific folder on a disk that isn’t part of any RAID array.
If the disk is intact and readable, it should be possible to connect it externally, copy that single file and send it through a file transfer service. I could even provide FTP access for the upload. I don’t need the server back, and I don’t need a full disk image.
Since the message I received during the night telling me to wait for a manager, I haven’t received anything else. Yet VSYS wrote here on the forum that they had already replied to me.
Another Thursday has now come to an end, and I still have absolutely no idea what has happened to my file.
I’ve always tried to remain respectful. I’ve never blamed VSYS for the attack or the damage caused by it. I know what happened was terrible.
But at this point, I honestly feel like I’m being taken for a ride.
I don’t know what else I’m supposed to do. I don’t know who else to contact or what else to ask.

Can someone please tell me what I’m supposed to do now? What options do I even have left?

You’re right, and I owe you an apology. We were a couple of days late with what we promised you, and your patience deserved better than that.

The good news: your data is now accessible. I’ve sent you the access details in your ticket, so you can grab your SQL file right away. If anything doesn’t work, let me know there, and I’ll make sure it’s sorted quickly.

Thank you for staying respectful through all of this. It hasn’t gone unnoticed.

vsys_host · October 16

@GN9101 said:

@caccamo said:
I paid my server invoice on September 18, just five days before everything happened on September 23.
Since then, I have never asked for a refund or even a replacement server. Not once. I understood the terrible situation and never wanted to make things more difficult for VSYS.
But it seems that my patience and understanding have meant very little.
All I’ve asked for is one SQL file, around 250 MB, already saved in a specific folder on a disk that isn’t part of any RAID array.
If the disk is intact and readable, it should be possible to connect it externally, copy that single file and send it through a file transfer service. I could even provide FTP access for the upload. I don’t need the server back, and I don’t need a full disk image.
Since the message I received during the night telling me to wait for a manager, I haven’t received anything else. Yet VSYS wrote here on the forum that they had already replied to me.
Another Thursday has now come to an end, and I still have absolutely no idea what has happened to my file.
I’ve always tried to remain respectful. I’ve never blamed VSYS for the attack or the damage caused by it. I know what happened was terrible.
But at this point, I honestly feel like I’m being taken for a ride.
I don’t know what else I’m supposed to do. I don’t know who else to contact or what else to ask.

Can someone please tell me what I’m supposed to do now? What options do I even have left?

Reading your case makes me think that the message they sent me about giving me my data by the weekend probably won't happen. What’s worse is that they gave me a new server that's already running with paid invoices but without any data. It feels like they want my billing period to run out without data so I can no longer ask for a refund. I sent them two messages and they haven't replied in two days.

We’ll definitely sort out your issue. I’m personally asking for your understanding: we’re getting a very large number of messages right now, and we’re working through them every day. Often we reply right away, but with this volume, it can sometimes take longer.

If you haven’t had a reply yet, it doesn’t mean we’re ignoring you. We simply haven’t reached your ticket yet. We’ll read every request, reply to each one personally and resolve your issue.

We’re really sorry for the delays. Unfortunately, this period is just like that. We’re working to get back on track so we can reply to everyone right away again, and we expect that to happen soon.

barbaros · October 16

@Fikol said:

@vsys_host said:
@caccamo @Fikol

Please check your ticket. I’ve written to you there and provided access to your data.

It’s empty, I checked.

Have you tried turning it off and on again?

vsys_host · October 16

@Fikol said:

@vsys_host said:
@caccamo @Fikol

Please check your ticket. I’ve written to you there and provided access to your data.

It’s empty, I checked.

You have several tickets open with us, so it may be in a different one. I replied you personally. If you still can’t see it there, let me know, and I’ll resend it.

Murv · October 16

@Fikol said:
It’s empty, I checked.

Like your brain

Fikol · October 16

@vsys_host said:

@Fikol said:

@vsys_host said:
@caccamo @Fikol

Please check your ticket. I’ve written to you there and provided access to your data.

It’s empty, I checked.

You have several tickets open with us, so it may be in a different one. I replied you personally. If you still can’t see it there, let me know, and I’ll resend it.

I tested it with cURL. Authentication works and the server returns HTTP 200 OK, but the nginx directory is empty and only shows Index of / with ../.

vsys_host · October 16

@psyco23 said:
More than 3 weeks, 0 restored , is that normal ?

@psyco23 said:
last update is 30/09/26

is this normal ? and there is any one here have servers back online ?

That’s not true. As we’ve mentioned here in this thread, and as other users have confirmed, many servers and data have already been restored and are back online. We also described this in our latest update on October 8. We share updates whenever there’s real news, rather than on a fixed schedule.

We really are already restoring servers and services, and providing access to data depending on each client’s request. Many clients already have their access, and we’re still working on others, because all of this takes time.

If you haven’t had an update on your ticket yet, please send it to me, and I’ll get back to you in a private message.

Fikol · October 16

@vsys_host said:

@psyco23 said:
More than 3 weeks, 0 restored , is that normal ?

@psyco23 said:
last update is 30/09/26

is this normal ? and there is any one here have servers back online ?

That’s not true. As we’ve mentioned here in this thread, and as other users have confirmed, many servers and data have already been restored and are back online. We also described this in our latest update on October 8. We share updates whenever there’s real news, rather than on a fixed schedule.

We really are already restoring servers and services, and providing access to data depending on each client’s request. Many clients already have their access, and we’re still working on others, because all of this takes time.

If you haven’t had an update on your ticket yet, please send it to me, and I’ll get back to you in a private message.

Alexandra, forget about the other two for now, they’re probably asleep. I stayed awake waiting for your message because I get the email notifications.

I already explained the problem in my email. Did you give me the correct IP address and port?

vsys_host · October 16

@olerska said:

@psyco23 said:
last update is 30/09/26

is this normal ? and there is any one here have servers back online ?

Yes, two servers from DC2 have been restored and are functional; however, their status remains "Awaiting verification" (I assume this will be handled manually).

Thank you for confirming!
You’re right about the status. Our priority was to restore the servers themselves and let each of you know personally as soon as possible, so we haven’t updated the statuses in the client area yet. They’ll be updated soon, and you don’t need to do anything on your side.

Ssre · October 16

@Fikol said:
First, it’s none of your damn business to interfere in other people’s work. Second, when you know nothing about the project that’s running, keep your mouth shut and keep your hands inside your pants.

By posting on a public forum, you're making it everyone's business. If you don't wish to invite comment on your decision to not back up data you claim to be important, then you shouldn't keep posting here.

@Fikol said:
300 MB to 4 GB of data isn’t movies and TV shows that don’t matter. It contains a huge number of transactions. Do you get it now, idiot?

Again, if that 300MB was so important to you, then you should have backed it up properly. That means properly planning and testing the backup and restore process, monitoring it, and reviewing it every so often. This isn't rocket science, it's basic stuff.

@Fikol said:
And just so you understand how much data this project actually has: it contains around 80 TB of data, which the datacenter itself cannot realistically back up. Now, if your tiny brain hasn’t crashed yet, try to imagine the scale of the project.

And why not? 80TB really isn't much in the grand scheme of things. You could back that up in less than 10 days on a 1G pipe.

$ rclone size backup:
Total objects: 162.977k (162977)
Total size: 184.526 TiB (202888909191216 Byte)

And there are other people here with far far more than me.

Fikol · October 16

@Ssre said:

@Fikol said:
First, it’s none of your damn business to interfere in other people’s work. Second, when you know nothing about the project that’s running, keep your mouth shut and keep your hands inside your pants.

By posting on a public forum, you're making it everyone's business. If you don't wish to invite comment on your decision to not back up data you claim to be important, then you shouldn't keep posting here.

@Fikol said:
300 MB to 4 GB of data isn’t movies and TV shows that don’t matter. It contains a huge number of transactions. Do you get it now, idiot?

Again, if that 300MB was so important to you, then you should have backed it up properly. That means properly planning and testing the backup and restore process, monitoring it, and reviewing it every so often. This isn't rocket science, it's basic stuff.

@Fikol said:
And just so you understand how much data this project actually has: it contains around 80 TB of data, which the datacenter itself cannot realistically back up. Now, if your tiny brain hasn’t crashed yet, try to imagine the scale of the project.

And why not? 80TB really isn't much in the grand scheme of things. You could back that up in less than 10 days on a 1G pipe.

$ rclone size backup:
Total objects: 162.977k (162977)
Total size: 184.526 TiB (202888909191216 Byte)

And there are other people here with far far more than me.

Please just shut up for now and let us get on with our work.

Murv · October 16

@Fikol said: Please just shut up for now and let us get on with our work.

Sick burn bro

Ssre · October 16

@Fikol said:
Please just shut up for now and let us get on with our work.

I hope that work includes offsite backups

vsys_host · October 16

@sillycat said:
Anywho, shoutout VSYS, shoutout Ukraine, fuck all MJJ.

Thank you so much for the support! Heroiam Slava! 💙💛

Fikol · October 16

@vsys_host said:

@sillycat said:
Anywho, shoutout VSYS, shoutout Ukraine, fuck all MJJ.

Thank you so much for the support! Heroiam Slava! 💙💛

Forget about this place. I only just realized that probably 97% of the users here aren’t even your customers.

Don’t waste your energy replying to them. Don’t make the same mistake we did by arguing with them. Honestly, those people were part of what made us even more frustrated.

Just email the other two customers as well and forget about this forum.

Murv · October 16

@Fikol said: forget about this forum.

Good advice, you should do that

Howdy, Stranger!

Categories

In this Discussion

VSYS Host: UA data centers. What happened and where recovery stands?

Comments

Howdy, Stranger!

Quick Links

Categories

In this Discussion

VSYS Host: UA data centers. What happened and where recovery stands?

Comments