VSYS Host: UA data centers. What happened and where recovery stands?

angstrom

@psyco23 said:

@angstrom said:

@psyco23 said:
Are there any updates?

In your profile, you say that you work for VSYS:

what is the name of the hosting provider you work for? Vsys

If true, then shouldn't you know whether there are any updates?

I point at the moon, and the fool looks at my finger.

Ah, so you (also a fool?) don't work for VSYS after all

sillycat

@psyco23 said:

@angstrom said:

@psyco23 said:
Are there any updates?

In your profile, you say that you work for VSYS:

what is the name of the hosting provider you work for? Vsys

If true, then shouldn't you know whether there are any updates?

I point at the moon, and the fool looks at my finger.

TimboJones

@olerska said:

@tentor said:

@olerska said:
It’s becoming genuinely annoying to keep reading the same

Can say same about your whines. If you had backups, neither had to be in this situation. Thank you for your ignorance!

Backups again—it’s always the same thing. Clearly, you aren’t even reading what this is actually about. Please stop exploiting the situation for your own ends. With comments like these, you can be certain that no one is going to buy a VPS from you.

have nice day

Hmm, choice between a provider who takes backups seriously or one that doesn't, hmm, it's a fucking toss up.

TimboJones

@psyco23 said:
Hello,

Are there any updates?

Is there anyone here who has more than 40 servers with VSYS and has managed to get all of them back online?

I personally have more than 60 servers, and so far, only 5 have been restored.

The biggest problem is their lack of communication. They seem to have only three standard sentences that they repeat in every support ticket we open.

Two weeks ago, they assured us that everything would be back to normal within three weeks. We are now entering the third week, and there has been no significant progress or change.

What is even more frustrating is that they don't seem to understand or appreciate the difficulties we are facing with our customers and resellers.

They keep telling us that we need to wait for a response from the Sales or Billing Department.

Despite the exceptional circumstances, which clearly require teams to be available 24/7, these departments are only available during regular business hours, from Monday to Thursday.

Does this make any sense? How can a company manage an exceptional crisis of this magnitude while operating on a normal business schedule?

This is not a routine situation. This is a major crisis affecting businesses, customers, and reputations.

We urgently need clear answers, transparency, and concrete updates from your side.

How much longer are we supposed to wait without any real progress or reliable information?

One week. You said so when they told you three weeks and it hasn't been three weeks. What part did you have trouble with?

TimboJones

@psyco23 said:

@angstrom said:

@psyco23 said:
Are there any updates?

In your profile, you say that you work for VSYS:

what is the name of the hosting provider you work for? Vsys

If true, then shouldn't you know whether there are any updates?

I point at the moon, and the fool looks at my finger.

We've all seen the moon. You might have a fucked up finger or something.