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Comments
@caccamo I know how hard those 24 days were for you, and I’m so glad you finally have your data and your SQL backup back. Thank you for sharing your good news here. And thank you for being honest about the communication too, we hear you, and we’re working on it. I’m really happy for you.
@olerska I’m glad you’re almost at full capacity again. I’ll make sure the last one gets attention too. And thank you for standing up for people who are still waiting here, it means a lot.
@jbiloh Thank you, Jon, for your kind words. It means a lot to hear this from you, especially knowing you’re half Ukrainian yourself. Our whole team really appreciates your support
@klevya22 Thank you for your patience and for your warm message, it really touched me 💙💛 I’ve checked your tickets, see my reply below.
This is extremely urgent. Please check my private message. The connected server is not mine—it's an entirely wrong server.
Please make sure to check my ticket.
I checked it!
Our technical team is already working on your request. They’ll get in touch with you and reply in your ticket.
@ablewangwang About updates: besides the status note from September 30, we published updates on October 2, October 6, October 8 and October 19 on our website and here in this thread.
https://vsys.host/news
I’ve checked your ticket personally, see above.
@psyco23 You have a lot of servers with us, and I completely understand how stressful it is when only part of them is back. Our support team normally works 24/7, but with the volume of requests during this incident, some replies, especially from billing and sales, take longer than usual. That’s on us, and I’m sorry.
I’d like to make sure your case gets proper attention. Please send me your ticket number in a private message, and I’ll look into it personally.
@GN9101 I understand how that feels. About billing: you won’t lose any prepaid days. We’re not trying to let your billing run out, I promise you that. Please send me again your ticket number in a private message, and I’ll check where your data stands.
@latestsupserr I’m sorry you’ve been waiting without a clear answer on both accounts. Your billing will be adjusted, so you won’t lose the days your replacement server sat unused. I’ve checked both of your tickets, see below.
@viper877
Ticket #7762995. Thank you for pointing it out. I’ve just replied in your ticket, please check it.
@ablewangwang
Ticket #7549184. I’ve just replied in your ticket, please check it. Thank you for bringing it to my attention.
@latestsupserr
Ticket #0270275 and #6015717. I can see that our team has already helped you. If you need anything else, please don’t hesitate to reach out.
As for your other ticket, I’ve raised the question, and we’ll get back to you as soon as we have an update.
@rastan
Ticket #2945683. We’ve received your request, and it has been passed to our technical team as a task. Our specialists will contact you as soon as it’s ready.
@Verunix
Ticket #7721107. As far as I can see, our specialists have already replied to you. If you have any other questions, please let us know.
@3dev
Ticket #6914392. Our specialists have already replied to you. If you have any other questions, please let us know.
@klevya22
Ticket #1159943 and #3998599. I’ve replied in your tickets, please check them. Thank you for your patience.
It’s been over a month since the incident (DC1 & DC2). So far we’ve only retrieved data from 11 servers, and 12 servers are still offline or data not retrieved.
5760297
TİCKET
My servers are still not active, there's no progress, and no information is being given about a response. I lost hope.
Please send me your ticket number in a private message. I’ll check where each of your remaining servers stands personally and make sure you get a clear update.