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what is your ticket ID? all tickets are seen and customers are helped of course.
please check the ticket
done
should be solved
There's been no change to the ticket. I've given you the approval requested to migrate the service to another node twice.
Edit: Have received a response now, thank you for getting back to me
Sorry, but stil nothing been happened (i rebooted VPS twice)
Are you sure you know my VPS IP address? I PM you my VPS ip, check this out
OrderID #4368153920
T-2! Looks like network speed is not blazing 300download - 400upload on speedtest cli. Well, I need some time to check it but actually everything else is kinda great.
order #21983
I am requesting cancellation and a full refund for my VPS service:
The instance has been unusable since activation due to severe disk I/O problems, which I verified directly on the server:
This is not a temporary spike — it has persisted since activation.
I am invoking your 12-hour commercial guarantee under Section 8.3 (this is my first order) and, in any event, the 14-day right of withdrawal as a consumer under Section 8.4 — the service is a continuing performance and has not been fully performed. Please refund to the original payment method, as provided under Section 8.9.
I have stopped using the server. If you would like to verify the issue first, I can keep it online and provide root access privately — I would only ask that this not delay the refund.
Please confirm the cancellation and the expected refund date.
My refund request was submitted three days ago, and I still have not received any reply whatsoever. This is completely unacceptable.
I have had an extremely poor experience with this provider — extremely poor.
@DeluxHost
TMV6VZ7NOXNSX
@DeluxHost Ticket #WXCB-061875 is still pending from July 2026. Process it asap please.
Hello,
Is there a way to pay with paypal?
Please think carefully before purchasing their service. I bought this service on the 13th, and the total time it has worked properly has been less than three hours. The server is currently suffering from severe I/O problems.
If you are willing to tolerate very slow installations, long reboot times, unstable disk performance, and extremely slow file read/write speeds during normal usage, then this service may be suitable for you.
I agree with you very much！
People usually write only when something breaks. Decided to break the tradition.
Been using it for almost a year, already renewed for another year. For this money it’s really solid.
Before the last upstream provider outage the VPS ran fine for 54 days. Issues for me are usually the same: the disk just drops and you need to reboot. Network disks, what can you do. If the datacenter has network problems, we get a surprise too. By the way, are there any plans with Local SSD? I’d take one.
In summer there was a DDoS attack, they compensated the downtime with extra days + a bonus. Respect.
Owner and the team don’t hide. Even when everything is on fire, @DeluxHost is online and replies.
Never had any issues with support. You write, they answer within a day and help.
Price is under 15 euro per year. And it works.
In summer they added DDoS protection (Plex). It works hard, blocks unrecognized traffic. The only downside is that sometimes this “unrecognized” traffic is perfectly legitimate for me. Had to deal with that a bit.
Problems happen, but they notice them quickly, post on the status page and fix them.
P.S. For this money the hosting is great. Just be ready that sometimes you’ll need to do something yourself.
@DeluxHost How long will it take you to return the money? read the TMUMSELPYWONF ticket and refund my money
Sorry, but that is entirely on you, I think. Not that the issues described aren't valid, and I am having my own fair share of problems with my servers with DeluxHost. But this thread, and many others before that, were glaringly full of red flags - and you decided to ignore them, and still bought services. So any issues you have now are entirely on you, I think.
@DeluxHost — Critical VPS storage failures, days of downtime and unacceptable customer support
I purchased a Z-3 VPS from DeluxHost for €14/year on October 11, 2026. Unfortunately, this has turned into one of the worst experiences I've ever had with a hosting provider.
The VPS has been practically unusable since activation due to severe and recurring disk I/O failures.
Here are the actual technical findings:
On October 13, I checked the server again. Despite having been running for approximately 44 hours, it had accumulated over 17 hours of full I/O stalls. Systemd-journald was repeatedly failing throughout the day.
After waiting more than 30 hours for meaningful assistance, Matteo from DeluxHost finally acknowledged that the problem was with the physical host node and offered to migrate my VPS to a healthy node while preserving my data and IP address.
I agreed to the migration immediately.
However, as of October 14, I still have not received confirmation that the migration has been completed, any estimated resolution time, or a meaningful response to my follow-up messages.
Today, October 14, things got even worse again.
SSH stopped responding, and I was unable to connect to the VPS for several minutes. I opened the VPS console directly through the DeluxHost control panel and found repeated systemd-journald startup failures, systemd-timesyncd watchdog timeouts of three minutes, and other system service failures.
I have attached a screenshot taken directly from their VPS console as evidence.
This is not a problem with my local internet connection or SSH client. The guest operating system itself is repeatedly failing to operate normally.
I also submitted a full refund request within DeluxHost's advertised 12-hour refund window. That request has still not been resolved.
What makes this particularly frustrating is the extremely poor communication.
I understand that this is budget hosting, but the price does not excuse selling a VPS that cannot reliably perform basic operations and leaving a paying customer without meaningful assistance for several days.
Your promotional thread mentions improvements in support response times, but my experience has been the complete opposite.
I have used other hosting providers before, and I have never experienced this combination of severe infrastructure problems and such prolonged support delays.
@DeluxHost, can someone from management finally take responsibility for this situation?
I am requesting one of two outcomes:
An immediate migration to a healthy physical node, confirmation that the storage problems are resolved, and reasonable compensation for the prolonged disruption. A complimentary upgrade or a partial refund to my original payment method would be appropriate.
If reliable service cannot be provided promptly, a full €14 refund to my original payment method, as I originally requested.
I do not want account credit or another generic response telling me to wait.
I purchased a VPS expecting a functioning service, not several days of troubleshooting, repeated follow-ups, and unexplained delays.
I am attaching the latest console screenshot from October 14 so other potential customers can see the actual condition of the server.
I will update this review if DeluxHost genuinely resolves the situation, but as of today, I cannot recommend their service.
Additional information for @DeluxHost:
VPS Service ID: #21879
Technical Support Ticket: #TMV3MU1ZN8LN1 (Urgent, Waiting)
Billing / Full Refund Ticket: #TMV3UMBMU70CK (Urgent, Waiting)
Discord Ticket #105: Closed without resolution.
Discord Ticket #111: Urgent, still open and unassigned.
I have also contacted DeluxHost support by email regarding this situation.
All the necessary information is already available in your support system. Matteo has personally acknowledged the host-node storage failure and offered a migration, which I accepted.
Please review these existing tickets and escalate the issue directly to management. I should not have to explain the same problem again after several days of waiting.
I expect a concrete resolution and a response regarding compensation or my pending refund request.
Wow I was going to ask how this would be for a storage node for access from USA east servers to backup (rsync etc) but after reading about all the issues I think I'll stay away.
I agree with you, aside from the issues encountered during the DDoS attack, I honestly feel the price-to-performance ratio is acceptable; I have three T-W-K series VPSs that I use for my internal VPNs—even with fairly complex configurations—and I haven't run into any major problems.
my K including maintenance downtime
Last 24 hours uptime: 100.0000%
Last 7 days uptime: 99.8611%
Last 30 days uptime: 99.9560%
2026 uptime: 97.4244%
If I need to, I will definitely buy from them again
Order #9897595072
+1 vCore
I’m not sure how much of a "red flag" it is that, what, twenty people? on a forum are complaining that their VMs aren't working properly. I don't want to get into a numbers game, but we do help everyone, and the vast majority of our customers have fully functional servers that they use. I would simply be careful about what is said, because words carry weight. I read the tickets submitted here on LET every day, and I can assure you that, most of the time, the reality is quite different from what gets posted publicly. I’ve even seen people complain that our support team never replies, only to find the ticket was opened just four hours before they made their post about us. So, while there are certainly areas where we need to improve, in other respects, I think people simply need to manage their emotions and their words better.
Sir, I’ll look into your case as soon as possible, but writing lengthy posts here on the forum won’t really help, to be honest, this isn’t a ticket channel.
If you have to rely solely on the few people asking for help here, then you’ll likely struggle to find a hosting provider where everyone is happy and satisfied.
Thanks a lot, I really appreciate it. I’m glad that, beyond just support tickets, people are speaking up publicly, it makes us seem less like monsters. We always do our best to help everyone and stand by our work. If there’s a problem, I have no issue admitting itc I’ve taken plenty of heat in the past, even when it wasn't our fault, but the important thing is that you’re happy. 🖤
🖤🖤🖤🖤🙏🏼🙏🏼🙏🏼
A quick closing note: after two years, our offers have seen a truly incredible renewal rate, honestly I never would have expected it.
Thank you to everyone who places their trust in us and continues to offer advice to help us improve on this journey, we hope to provide you with an even better service.
just like others, i've experienced a really unstable VMs. one X-4 and one Z-4 both have high cpu steal, randomly shutting down, and overall behaving weird - most likely due to the host being oversubscribed and neighbors pulling all the loads on themselves starving my instance of cpu time (hundreds of seconds a time) leading to weird lockups and crashes. They did migrate one of my vms to a different node (at least that what I understood at that time, because communication is slow and often not responsive, just closing tickets).. it fixed ridiculisly slow IO (in hundreds of seconds), but CPU steal remains on both.
For such a low price I was expecting a slow instance, not an instance that would lockup and require manual intervention to restart or writing tickets and wait for days.
tip for people who already got it: if your instance can't seem to boot when pressing Boot in VirtFusion panel, try click Boot, wait till "Power Off" button becomes active (i.e. while it is trying to "boot"), click it, and then it seems to respond to Boot as expected. I think there is some state sync issues that prevent booting instance sometimes in VirtFusion or something underlying.
Hey, feel free to send me your ticket ID and we can solve it today. 😄