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DeluxHost.net | VPS Restock | Improved Storage Servers! | Z / T / Q | Highly DDoS Protected | NL

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Comments

  • hohohoho Member

    @DeluxHost said:

    @ElmerHering said:
    just like others, i've experienced a really unstable VMs. one X-4 and one Z-4 both have high cpu steal, randomly shutting down, and overall behaving weird - most likely due to the host being oversubscribed and neighbors pulling all the loads on themselves starving my instance of cpu time (hundreds of seconds a time) leading to weird lockups and crashes. They did migrate one of my vms to a different node (at least that what I understood at that time, because communication is slow and often not responsive, just closing tickets).. it fixed ridiculisly slow IO (in hundreds of seconds), but CPU steal remains on both.

    For such a low price I was expecting a slow instance, not an instance that would lockup and require manual intervention to restart or writing tickets and wait for days.

    tip for people who already got it: if your instance can't seem to boot when pressing Boot in VirtFusion panel, try click Boot, wait till "Power Off" button becomes active (i.e. while it is trying to "boot"), click it, and then it seems to respond to Boot as expected. I think there is some state sync issues that prevent booting instance sometimes in VirtFusion or something underlying.

    Hey, feel free to send me your ticket ID and we can solve it today. 😄

    Ticket #TMV1OMVFTOP08
    VPS network problem – The network has been unable to connect for 5 consecutive days.

  • nibabanibaba Member

    The sheer audacity of this supplier is astonishing.

    Thanked by 1Plioser
  • bozolover99bozolover99 Member

    @nibaba said:
    The sheer audacity of this supplier is astonishing.

    maybe the supplier lives in an alernative universe where everything is just fine and dandy...

  • memokmemok Member

    @DeluxHost It has been over two days since I placed an order; they claimed payment hadn't been made, even though the money was actually charged to my credit card. I provided proof, yet no one is addressing the issue. I’ve requested a refund but received no response—they say they’ll "check," as if it were such a difficult task; it’s clear they are living in a different world. This money won't make me poor, but the disrespect you’ve shown will drive you out of business.

  • ElmerHeringElmerHering Member

    @DeluxHost said:

    @ElmerHering said:
    just like others, i've experienced a really unstable VMs. one X-4 and one Z-4 both have high cpu steal, randomly shutting down, and overall behaving weird - most likely due to the host being oversubscribed and neighbors pulling all the loads on themselves starving my instance of cpu time (hundreds of seconds a time) leading to weird lockups and crashes. They did migrate one of my vms to a different node (at least that what I understood at that time, because communication is slow and often not responsive, just closing tickets).. it fixed ridiculisly slow IO (in hundreds of seconds), but CPU steal remains on both.

    For such a low price I was expecting a slow instance, not an instance that would lockup and require manual intervention to restart or writing tickets and wait for days.

    tip for people who already got it: if your instance can't seem to boot when pressing Boot in VirtFusion panel, try click Boot, wait till "Power Off" button becomes active (i.e. while it is trying to "boot"), click it, and then it seems to respond to Boot as expected. I think there is some state sync issues that prevent booting instance sometimes in VirtFusion or something underlying.

    Hey, feel free to send me your ticket ID and we can solve it today. 😄

    ok, let's try it. just opened - TMV88E50U4HYB

  • DeluxHostDeluxHost Member, Patron Provider

    @bozolover99 said:

    @nibaba said:
    The sheer audacity of this supplier is astonishing.

    maybe the supplier lives in an alernative universe where everything is just fine and dandy...

    We live in the same world, but we have different perspectives. I don't just rely on what some people say on a forum, but on what I see every day, and I know how to handle it all, it's about not being influenced and making judgments regardless

  • DeluxHostDeluxHost Member, Patron Provider

    @ElmerHering said:

    @DeluxHost said:

    @ElmerHering said:
    just like others, i've experienced a really unstable VMs. one X-4 and one Z-4 both have high cpu steal, randomly shutting down, and overall behaving weird - most likely due to the host being oversubscribed and neighbors pulling all the loads on themselves starving my instance of cpu time (hundreds of seconds a time) leading to weird lockups and crashes. They did migrate one of my vms to a different node (at least that what I understood at that time, because communication is slow and often not responsive, just closing tickets).. it fixed ridiculisly slow IO (in hundreds of seconds), but CPU steal remains on both.

    For such a low price I was expecting a slow instance, not an instance that would lockup and require manual intervention to restart or writing tickets and wait for days.

    tip for people who already got it: if your instance can't seem to boot when pressing Boot in VirtFusion panel, try click Boot, wait till "Power Off" button becomes active (i.e. while it is trying to "boot"), click it, and then it seems to respond to Boot as expected. I think there is some state sync issues that prevent booting instance sometimes in VirtFusion or something underlying.

    Hey, feel free to send me your ticket ID and we can solve it today. 😄

    ok, let's try it. just opened - TMV88E50U4HYB

    thanks! will check it soon

  • DeluxHostDeluxHost Member, Patron Provider

    @memok said:
    @DeluxHost It has been over two days since I placed an order; they claimed payment hadn't been made, even though the money was actually charged to my credit card. I provided proof, yet no one is addressing the issue. I’ve requested a refund but received no response—they say they’ll "check," as if it were such a difficult task; it’s clear they are living in a different world. This money won't make me poor, but the disrespect you’ve shown will drive you out of business.

    can you send me your ticket id?

  • DeluxHostDeluxHost Member, Patron Provider

    @hoho said:

    @DeluxHost said:

    @ElmerHering said:
    just like others, i've experienced a really unstable VMs. one X-4 and one Z-4 both have high cpu steal, randomly shutting down, and overall behaving weird - most likely due to the host being oversubscribed and neighbors pulling all the loads on themselves starving my instance of cpu time (hundreds of seconds a time) leading to weird lockups and crashes. They did migrate one of my vms to a different node (at least that what I understood at that time, because communication is slow and often not responsive, just closing tickets).. it fixed ridiculisly slow IO (in hundreds of seconds), but CPU steal remains on both.

    For such a low price I was expecting a slow instance, not an instance that would lockup and require manual intervention to restart or writing tickets and wait for days.

    tip for people who already got it: if your instance can't seem to boot when pressing Boot in VirtFusion panel, try click Boot, wait till "Power Off" button becomes active (i.e. while it is trying to "boot"), click it, and then it seems to respond to Boot as expected. I think there is some state sync issues that prevent booting instance sometimes in VirtFusion or something underlying.

    Hey, feel free to send me your ticket ID and we can solve it today. 😄

    Ticket #TMV1OMVFTOP08
    VPS network problem – The network has been unable to connect for 5 consecutive days.

    will check it soon

    Thanked by 1Duyen
  • DuyenDuyen Member

    Sir, I’ll look into your case as soon as possible, but writing lengthy posts here on the forum won’t really help, to be honest, this isn’t a ticket channel.

    @DeluxHost

    With all due respect, "as soon as possible" is no longer an acceptable answer.

    I purchased this VPS on October 11. It is now October 14, and the server is STILL practically unusable.

    Your team has already confirmed that the issue is caused by your own infrastructure. Matteo offered a migration, I immediately approved it, and yet several days later nothing has been resolved.

    You say that long forum posts won't help because this isn't a support channel. But that is exactly why I am posting here: YOUR OFFICIAL SUPPORT CHANNELS ARE NOT PROVIDING A RESOLUTION.

    I have already opened urgent technical and billing tickets, contacted you by email, and opened two Discord tickets. How many more times am I supposed to ask for the same issue to be fixed?

    My ticket numbers are:

    Technical: #TMV3MU1ZN8LN1
    Billing / Refund: #TMV3UMBMU70CK
    VPS Service ID: #21879

    I am asking for a concrete resolution TODAY, October 14.

    Either complete the promised migration to a healthy node today and address my compensation request, or process the full €14 refund that I already requested within your advertised refund window.

    If migration cannot be completed today, explain exactly why and provide a specific completion time. Do not leave me waiting indefinitely.

    I do not need another "please wait" or "we will look into it as soon as possible."

    I need an actual solution.

    You have time to respond publicly to forum comments, so I expect someone from your team to take responsibility for resolving an infrastructure failure that has affected a paying customer for several days.

    Please escalate these tickets to someone who can actually authorize the migration or refund and provide a meaningful update TODAY.

  • memokmemok Member

    @DeluxHost said:

    @memok said:
    @DeluxHost It has been over two days since I placed an order; they claimed payment hadn't been made, even though the money was actually charged to my credit card. I provided proof, yet no one is addressing the issue. I’ve requested a refund but received no response—they say they’ll "check," as if it were such a difficult task; it’s clear they are living in a different world. This money won't make me poor, but the disrespect you’ve shown will drive you out of business.

    can you send me your ticket id?

    TMV5HEUXUFLMH

  • StarnbergStarnberg Member
    edited October 14

    @DeluxHost said: not sure how much of a "red flag" it is that, what, twenty people? on a forum are complaining that their VMs aren't working properly

    Sorry, I realize wording was too strong, but my point was more that I don't understand the complaint of the user who reported. Various challenges have been brought up, not sure how many in relation to overall, doesn't matter really, just that the buyer could have been aware of what could happen, and thus should now not complain when what others reported comes true. And then not give you the chance to actually fix it, which some have reported (and I personally experienced many times before, and am again experiencing right now) might also take some time - they should have been aware that under circumstances, some patience would be needed. Just renewed two services earlier today that are working well, since not long ago at least, betting on them remaining stable. Will hold off on the other four until the issues sometimes open for weeks (just look at the PMs) will finally get solved - waiting for migrations that you yourself proposed, and that I approved, to happen, and for them to have a lasting effect - more lasting than the last time around.

  • TVXLTVXL Member

    @DeluxHost
    Please check my support ticket, thank you.

    TMV6VZ7NOXNSX

  • krawed21krawed21 Member

    As is evident from the fact that the official representative is ignoring my requests regarding a refund, it is safe to say that this is a scam provider

  • MrOnizukaMrOnizuka Member

    Very bad support.
    @DeluxHost
    Please check tickets #TMUYDUE4TCIMQ and #TMV45E0XR1P8D and repsond quickly. Waiting lot of days and no responses.

  • AaronITBAaronITB Member

    4 day wait between ticket open and a response (which was basically "turn it off and on again") is rough... Obviously didn't fix my issue and now back to the waiting :(

  • asuna42asuna42 Member

    My experience is that CPU steal is very high (average 50%). My machine has 2 x AMD Ryzen 9 9950X. I was already transferred to a different node once which made things better for a short while only to get worse again. Here the CPU steal graph from my VPS

    Whatever happened on 1.10 please do it more

  • bacimayadibacimayadi Member

    @DeluxHost When I asked for a refund after being provided with a Z-4 VPS that has been completely unusable due to persistent I/O problems, you offered to migrate the VPS to another node instead.

    I was cooperative and accepted your proposed solution. However, three days have now passed and the migration has still not been carried out. Despite several follow-ups in the support ticket, nothing has happened so far, and it appears that the issue has simply been forgotten.

    If there are technical issues with your web interface that prevent you from keeping track of your customers' support cases, here is the reference of the ticket in question: #TMV2H1F8F24G0 and ORDER ID: #21814

    At this point, I would appreciate it if DeluxHost could either proceed with the promised migration without further delay or provide a clear explanation as to why it has not been done.

  • DeluxHostDeluxHost Member, Patron Provider

    @AaronITB said:
    4 day wait between ticket open and a response (which was basically "turn it off and on again") is rough... Obviously didn't fix my issue and now back to the waiting :(

    ticket id?

  • DeluxHostDeluxHost Member, Patron Provider

    @asuna42 said:
    My experience is that CPU steal is very high (average 50%). My machine has 2 x AMD Ryzen 9 9950X. I was already transferred to a different node once which made things better for a short while only to get worse again. Here the CPU steal graph from my VPS

    Whatever happened on 1.10 please do it more

    do you have any ticket to check?

  • DeluxHostDeluxHost Member, Patron Provider
    edited October 14

    I've checked all the tickets you've reported to us so far and have sent replies and help to everyone.

    But please don't abuse this to try to put pressure on us. I often see that things written here don't match the reality of the ticket or anything else, but are only used to speed up the process without waiting. 🙏🏼

    I'm still happy to help those with pressing issues and want support, so please keep reporting everything to me.

  • AaronITBAaronITB Member

    @DeluxHost said:

    @AaronITB said:
    4 day wait between ticket open and a response (which was basically "turn it off and on again") is rough... Obviously didn't fix my issue and now back to the waiting :(

    ticket id?

    TMV1GF3AAV1LX

  • asuna42asuna42 Member

    @DeluxHost said:

    @asuna42 said:
    My experience is that CPU steal is very high (average 50%). My machine has 2 x AMD Ryzen 9 9950X. I was already transferred to a different node once which made things better for a short while only to get worse again. Here the CPU steal graph from my VPS

    Whatever happened on 1.10 please do it more

    do you have any ticket to check?

    TMU06CHT27I3Q

  • nfnnfn Veteran

    @DeluxHost I'm waiting for a refund #TMV3Y6XOJPF6V the VPS is unusable, i can't even install the OS. I canceled the service and I'm waiting for a response from 11/10.

  • dragonscholardragonscholar Member

    Order #2493646383
    Preferred bonus: +1 vCore, please. Thank you!

  • CaztielCaztiel Member
    edited October 15

    TMV0GFA4J373K - I have already given my permission to recreate my VM on another node, how long I need to wait ? @DeluxHost

  • sberchansberchan Member

    Literally deleted all data off of my storage server, gave a 3 day notice in advance that they will delete all data, and didn't even offer any compensation.
    Thank god the data on that Server wasn't valuable, but i switched providers since this is the first time in my life that a provider just deletes all data, doesn't offer compensation and just answers

    [...] asked everyone to back up their files and data before the scheduled date. For this reason, we're unable to issue a refund.

    After asking them for a refund for a Server that got literally all data deleted :D they denied my request and after sending them another message, they forwarded my request to their "billing" team and now just ignore me for a week. Can not recommend. Ticket TMUWEVAUVRJBA

  • Dang3rDang3r Member

    @DeluxHost
    TMUYIDRHSH2WI
    Do I need to post here every time to get a response on my ticket? more than a week my server is not usable.

  • zigzag21zigzag21 Member

    +1 vcore pls

    1510-12474-2026

  • ScionerScioner Member

    Seems like D suffering again.

    Thanked by 1Starnberg
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