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hey support please check ticket asap.
"all systems operational" is on your status page. Then why aren't you answering the ticket? And why hasn't my VPS been working for several days? Does your status page actually mean anything? i can't even rebuild my vps.
I've been experiencing these issues with DeluxHost almost since the day I purchased my VPS instances. Currently, 5 of my VPS are affected by recurring disk I/O errors, causing them to become unresponsive or completely unusable.
I've reported these problems to support numerous times, but they keep coming back. Rebooting the affected VPS may temporarily restore access, but it does not fix the underlying issue.
Based on the reports from other customers in this thread, it seems that this is not an isolated incident. I'm disappointed that these recurring issues have persisted for so long despite my repeated reports.
I hope @DeluxHost will finally investigate the root cause and provide a permanent solution instead of repeatedly relying on VM reboots.
These screenshots show the disk I/O issues I've been experiencing with DeluxHost. The problems have been recurring almost since I purchased my VPS instances, and 5 of my VPS are currently affected.
I've reported these issues to support multiple times, but the problems keep coming back. Rebooting the VMs may temporarily restore access, but it doesn't solve the underlying issue.
It's particularly frustrating that this has been going on for so long, leaving multiple VPS unreliable or completely unusable. Judging by the reports from other customers in this thread, this doesn't appear to be an isolated case.
I hope DeluxHost will investigate the root cause and provide a permanent solution rather than repeatedly relying on reboots.
hello
ordered yesterday if possible can you please add 1gb ram thank you.
Order
6839651782 +1 GB RAM
Order
6106462713 +1 GB RAM
my server VPS Network Issue – Default Gateway Unreachable. #TMV1OMVFTOP08
The problem is not isolated. Since day one, the VPS I purchased has been completely unusable. Due to severe and constant storage I/O bottlenecks (with I/O wait spikes up to 99.5% and disk performance collapsing to 0.00 KB/s on standard workloads), the server freezes entirely and commands lag to the point where the system is unresponsive. I contacted DeluxHost by support ticket many times but to no avail. The final thing left for me to do is to request a refund.
If DeluxHost happens to read this post, here are my tickets references: #TMV2H1F8F24G0 and #TMV0SV0W9EUT4.
can you send me your ticket ID please?
So we can do a permanent fix.
For the moment you can just try a reboot.
will check it sir!
Its been more than 2 months since i've asked them to refund and now they straight up ignore the replies to the ticket.
Im pretty sure they're not that busy, are they?
TMSZRWBLSS2AH
Anyone else seen this promotional Halloween-preview offer, saying you will get 10% off your next renewal, which is valid for 3 days? There should be a link for it in the dashboard, but nothing there in my account.
Also, since the Halloween-preview promotion ends two weeks before Halloween: Happy Halloween-Preview everyone 🔜 🎃👻!
Yeah, there's a bonus for early renewal, but no button for that renewal
EDIT: There is button now. Renewed both of my VPS.
Tickets: #TMUFONLLYGQFN
Hey! 😄
The service must be active and paid, with no cancellation request and no open invoice for that service. The button also won’t appear if the 10% renewal discount has already been used on that service, or if renewing would exceed the system’s maximum advance-renewal limit.
If your service meets all these conditions but the button is still missing, please open a ticket with your service ID so we can take a look.
Yes, confirmed. Now, I also have the button available.
@DeluxHost I have requested migration to another node due to ongoing issues on current one for an year & is awaiting response for like almost 3 days now. Please can you help expedite.
TMV0GFA4J373K
Update: after that 'promise to check', there has been no follow-up and no improvement regarding the I/O congestion. From the day I paid for this VPS until now, I haven't been able to perform a single operation on the server. It is completely unusable, and DeluxHost still hasn't responded despite my repeated support tickets. Honestly, the way DeluxHost is handling this is extremely disappointing.
TMV2H1F8F24G0 & #TMV0SV0W9EUT4
TMUYE8U7HIU07
!!!!
Order # 7883354378
Thanks!
hello
i want to renew 2 orders but can't pay for one single invoice can u make single invoice for 2 orders pay at once
just leave i paid it
hello
ordered if possible can you please add 1gb ram thank you.
Order
6839651782 +1 GB RAM
Order
6106462713 +1 GB RAM
created ticket also #TMV3T4O7NMAV7
thank you
@DeluxHost
I've been waiting for two weeks now (since September 28) for a response to my support tickets #TMTG6EQ9XCRVO and #TMUSJGCU14BAA. You've had plenty of time to post more deals online. I wish you'd put as much effort into responding to support tickets as you do into trying to attract new customers.
I can confirm the same issue here. After the promise to check, there has been no follow-up and no improvement regarding the I/O congestion.
In my case 5 servers are affected.
I bought a Z-4 plan with an annual subscription. Initially, the server booted up fine, but after a short while it completely hung and became totally unresponsive. A hard reboot through the panel didn't do anything, so I decided to do a clean reinstall of the OS.
That's where the real headache started: every single attempt to reinstall the OS ends up failing at the exact same final step with a "Booting server" error.
I submitted a ticket, but support went completely silent. To make matters worse, I can't even log into my client area anymore — it keeps saying "invalid password". I tried requesting a password reset link, but nothing arrives in my email inbox. It honestly feels like my account got suspended or blocked for no apparent reason.
@DeluxHost — If you guys are monitoring this thread and can fix this, my ticket ID is TMV0OQVTEC9AO.
I see there's a reply on it via email notification, but I can't log in to actually read it or access my server because of the login block. Please check it out and unlock my account.
Our DeluxHost VPSs: measurements from 7 to 12 October
A follow-up to our earlier post. We run six DeluxHost VPSs in the Netherlands (F-4, Z-4 and L-4) in a small Kubernetes cluster. Next to them run four VPSs at another provider with the same operating system and workloads. Everything below comes from our own monitoring: CPU steal measured inside each VPS, disk I/O, and ping probes every 15 seconds from Frankfurt, Coventry and Amsterdam.
We hold every VPS to the same bar. Over 72 hours:
In this post the six VPSs are called VPS A to VPS F, the same labels as in our earlier post:
Our VPSs at the other provider meet that bar easily: about 1% steal, 0.1% loss and 20 ms round trips.
TL;DR: after the migrations of 6–7 October, none of the six DeluxHost VPSs meets that bar. The disk freezes are gone, but CPU steal, packet loss and outages are not. We have asked DeluxHost for a refund.
Six VPSs, last 72 hours
Figure 1. Last 72 hours against our bar
CPU steal never reaches the target
Figure 2. CPU steal per VPS, 7–12 October
Right after the migrations, steal on four VPSs dropped to 4–6%. Since then it has crept back up to 7–9%, with evening peaks of 10–15%. VPS B and VPS F stayed at 10–20% for most of the week, and only dipped to 6–10% today.
At 05:45 UTC on 8 October, four VPSs jumped to 55–74% steal in the same five minutes.
Packet loss, hour by hour
Figure 3. Packet loss per hour, 7–12 October
Storage is fixed
The disk freezes we reported in September, when the virtual disks stopped completing I/O for 20–70 minutes at a time, are gone. There has not been a single frozen minute on any of the six VPSs since the migrations. Credit where it is due.
Where this leaves us
These problems have run since early September, across four tickets and two rounds of migrations:
Support does respond, and the storage fix shows the hardware can perform. But we pay for VPSs that work, and we have not had that from these six since we bought them. We have asked DeluxHost for a refund of the fees for these VPSs and of the remaining credit on our account.
Related tickets: TMTNFIXBEG5CG, TMULCTBQ5KZCM, TMUN4DZW64YDO, TMUX3OSZQYYBU. Times in UTC. Per-minute data is available on request.
Most of the tickets have been replied and resolved, anyone still having problems can write to me in dm and I will do my best to help you within 24 hours.
We're trying to handle everything quickly.
Hello, I opened a ticket because the VPS is down and I can't get it to start. You replied with the usual response, saying that everything is fine on your end. I opened a ticket and I have pages in production. Have you tried booting it or running any tests? I closed the ticket and opened another one. I need solutions, not excuses. The VPS won't boot, and the console doesn't work. I've tried starting it many times because it goes down frequently. Please take this seriously. Thank you.
Ticket TMV7HMBHBRZ57
In the latest monitoring session, average %steal climbed to 3.36% while the VM remained completely idle (~93% idle):
Here is the 100-minute average from earlier today:
Average: CPU %usr %nice %sys %iowait %irq %soft %steal %guest %gnice %idle
Average: all 1.55 0.00 0.87 0.14 0.40 0.52 3.36 0.00 0.00 93.16
The hypervisor is now stealing significantly more CPU cycles (3.36%) than the VM itself consumes for its actual workload (%usr + %sys = 2.42%).
DeluxHost VPS-1 Standard ($2/mo) — Continuous 2.6% to 3.4% CPU steal at idle.
Sysbench single-thread scores float around 260–280 events/sec
I have a server in NL for this money and it has 2vcpu and 0.35% steal.So I have something to compare it to.
TMV5BYCP5S44E · opened 12/10/2026
It has been 26 days since I opened the support ticket, yet you keep giving me the same kind of useless responses. Please issue a refund immediately.
good