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Comments
+1 vCore
or
+1 GB RAM
Order: #8429930110
Invoice number: 0110-11038-2026
@DeluxHost
no one is answering my question when Germany region available
can we get the offer back
Well, there's no point in writing in a support ticket or here because we're being successfully ignored. I submitted a support ticket on September 16 requesting a refund, and as of today, nothing has changed, and I don't hold out much hope that it will be resolved anytime soon.
Ticket: #TMU4GBQLAR466
I think these messy providers should be blocked from making new offers before all the issues are fixed, or something like that.
But nope, here they post offer after offers when whole old customers are waiting support ticket reply, refund, fix for vps or anything. What a DelusionHost.
Tf u talking about? I signed up because I want to pay with paypal. You removing paypal means you removing my service. Avoid this provider like a plague.
Hi, you’ve been ignoring my ticket for a month now, and in every thread you promise to look into it. Some of my servers are set to expire in 3–4 days, and I won’t pay for them until you resolve my ticket TMUSMSXJS498G. The issue is that you charged more than we agreed upon. You did this a month before the paid period ended, and you didn’t credit that month.
Thank you.
im already wrote here twice, hehehe
there is third time as you mentionted above
ticked #TMU4H7QRR6XDS · opened 16/09/2026
By the end of the day, all pending tickets, including those you posted here, will be addressed.
Sorry for the delay guys.
For the Moment no sir
You are absolutely right, I will take care of you soon.
But what current problems affecting all our clients are we talking about?
+1 vCore
或
+1 GB RAM
订单号：#8429930110
发票号：0110-11038-2026
@DeluxHost thanks!
My service has not yet expired, and I did not authorize this renewal. I was not planning to renew at this time — I have not decided whether I want to continue the service at all, and that decision is mine to make when the current term actually ends, not something to be charged automatically in advance without my consent.
Please:
1. Cancel this renewal and disable auto-renewal on my account going forward.
2. Refund the full amount of 24,00 € for invoice 1609-9492-2026.
https://dash.deluxhost.net/en/dashboard/tickets/20129
My vps is up and running. So far, everything is fine. Considering the very low price and the large of resources, I think the offer is good. I hope the company will resolve all its technical issues and the stability will be higher. Thank you
Considering the statement made earlier today, about all tickets being sorted today, and it being already past 10 pm CEST, i dont have high hopes anymore.
The transfered money still hasnt been credited in anyway ( i did not check if they send it back they did not).
The best bit is, the storage server, (which i paid double for, as aformentioned), which was as expected terminated and then reprovisioned is just broken. The storage disk is pending for the last 2 days and i cant be arsed. I just bought a disk of amazon and will replace that vps with some crappy node that will hold the data instead. Glad the storage vps was just monthly.
Edit: so if anyone wants, they can use the storage server as a
2vCPU
3 GB Ram
10GB Disk
vps until it expires on the 30th of october as its useless for me as of now
@DeluxHost #1847320714 +1vCPU please
Since this post invites customers with long-waiting tickets to raise them here, here are mine. Both have had no staff response for days, despite repeated follow-ups.
#TMULCTBQ5KZCM, opened 28 Sep as Urgent, last staff reply 29 Sep
I run five VPSs with you (three Z-4, two F-4), monitored continuously since installation in early September and compared against identical machines at another provider.
Disk I/O on the Z-4s: the virtual disks repeatedly stop completing any reads or writes, typically for 20 to 40 minutes, with the longest freeze so far at 71 minutes. Between 26 and 28 September each Z-4 was fully stalled on storage in 55 to 63% of all 5-minute windows. In one logged example, zero writes completed for nine minutes, then the queued writes all finished at once after roughly ten minutes of waiting each. Two of the Z-4s freeze at exactly the same moments (correlation 0.99), which points at shared storage on your side. Our load is negligible: under 3 disk operations per second, under 0.25 MB/s. The same workload elsewhere does 700 to 1,000 IOPS with no freezes.
CPU steal: the F-4 has averaged 37% steal and was at or above 20% in 478 of 479 five-minute windows, while our own processes use about 6% of its CPU. Today it is running at 43 to 60% steal. One of the Z-4s also sits at 20 to 30% steal. Our machines at other providers show 0 to 4%.
Packet loss: since 29 September 20:12 UTC, one of the Z-4s has been losing 15 to 20% of packets continuously, six days straight. Daily probe success to that VPS has been between 80% and 87% every day since. The loss is identical over the public network and over our overlay, in both directions, and from every source we test from, including your own neighbouring VPSs in the same datacenter. This is the VPS or its port at your end, not a routing issue.
Support proposed migrating four VPSs to other nodes on 28 September and confirmed it would happen in the next window. I approved it on 30 September, any time, IP changes fine. Since then: nothing. No schedule, no explanation, no reply to two follow-ups. An "Urgent" ticket has now been sitting for a week on a fix your own team proposed.
#TMUN4DZW64YDO, opened 29 Sep, last staff reply 30 Sep
A simple transfer of an L-4 from another customer's account to mine. Every item support asked for was provided within minutes on 30 September: the 5 EUR fee confirmed, and the current owner's transfer ticket (#TMUMJJGWR7S6G) linked as requested. Support replied "I will wait an answer from you", got that answer, and has not responded since. Three follow-ups, no reply.
I appreciate that this post acknowledges support is understaffed. But these are not complex requests waiting in a queue. One is a migration you already agreed to do, the other is an account transfer with every requirement met. Meanwhile I am paying for VPSs whose disks freeze for most of the day, one of which drops a fifth of its packets.
I do not recommend DeluxHost.
All my deluxhost D-SERIES too no more booting just like all the W-series refused to boot for good days until your team replied that my W-series disks are damaged. I believe this is not another D-series disks damage too. This constant damage, DDO attack etc issue is too often with your VPS this year and your team not always providing solutions quickly until several days. Even if the problem entails that customers will loose data you should at least respond to ticket and tell us what next quickly than taking several days before customers we get information needed to use the VPS again.
Order ID: #7340422322
+1GB RAM or
+1vCore please
@DeluxHost
Order #3381659030
Requested: +1 vCore
Order #9364447956
+1 vCore
This Should be solved
@Homelabby @Toheebd i’m checking your tickets again soon
Will do it ofc
could you please let us know which day? it seems that yesterday was not the day.
Most of them have been addressed and resolved, there is a small number remaining that we are currently working on, i’m sorry for the delay!
When will I get a reply?
Can you check again mine?
TMUCA14OV04VC
Still experience losses ont delux GW and I don't see any changes that your support said they've done