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Update: 9 days after the strikes
Hi everyone, VSYS Host here with an update on our recovery.
Timeline so far:
* Sept 23: both Kyiv data centers hit by Russian missile strikes.
* Sept 25: most virtual services running again in a new secure facility in Ukraine.
* Sept 28: all VPS fully restored.
* Oct 1: hosting back online.
* Oct 2: first dedicated servers being restored in the new facility.
Virtual services: VPS and hosting are fully back. Xtream UI Panel Cloud is still in progress and should be back soon.
Dedicated servers follow two paths:
Intact hardware: being moved to the new facility. The first servers are already being restored, and we're contacting customers individually as each one becomes ready.
Possible water exposure: retrieved and on the way to technical inspection. These can't be powered on before inspection without risking the drives. No confirmed data loss so far.
Replacement servers: some customers asked to move to our other locations in the meantime, so some configurations there are temporarily out of stock. New hardware is expected next week.
Data access for dedicated servers still waiting: we're working on a way to let customers copy data before full restoration. Realistically, at least a few weeks. We'll reach out directly, so there's no need to open a ticket about it.
Status of your services: each affected service now has its own status in the client area.
Full update: https://vsys.host/news/nine-days-after-the-strikes-how-vsys-host-is-bringing-kyiv-back-online
Thank you to everyone who has been patient with us and supported our team. We'll keep posting updates here. For anything specific to your servers, please use a ticket.
Thank you, we really appreciate it!
What about DC2 servers are they damaged no more hope after water exposed we dont know when it will come online ?
Thank you for your kind words. Our team is safe. Many services have already been back online for a while, and we're now working on bringing the remaining dedicated servers back as quickly as possible.
We've just posted a full update in this thread
That's great to hear, thank you! We're really glad your server is back with all your files, and thank you for your kind words and support.
Please send us a private message here with your ticket number, and we'll personally look into your case.
Is the new facility drone-proof?
Hi, thank you for reaching out, and we truly understand how critical this situation has been for you and your project. We've checked your ticket, and we're glad to see that your request has been resolved. Please see the details there, and if anything else comes up, just reply in the ticket and we'll be happy to help.
Thank you for your interest! We've actually had some activities before as well 🙂 Right now, our main focus is on fully restoring all affected services. But once we're through this, there will be some news and activities coming your way. Stay tuned 😉
Thank you for being with us for over 10 years, it truly means a lot to us. We understand how important your latest data is. Please send us a private message here with your ticket number, so we can check the status of your case.
Thank you for sharing this. Dedicated servers are being restored gradually, and we're contacting customers individually as their servers become ready. You can also check the current status of each of your servers in your client area.
Yes, there's progress: VPS and hosting are fully back, and dedicated servers are being restored gradually in our new secure facility. You can find the full update earlier in this thread. If you have a ticket open, please send us the number via private message, and we'll check the status of your case.
We appreciate the detailed analysis, but we can offer an Option C: no conspiracy, just a lot of work 🙂
The servers in that facility were not destroyed. They've been retrieved and are going through technical inspection before being powered on, so we don't risk drives.
As for tickets: we're pretty sure we've replied to yours. Send us your ticket number via private message, and we'll check it right now.
We've already moved to a new secure facility in Ukraine, chosen specifically for its security profile, and our locations outside Ukraine have been running normally throughout all of this. So whichever option our customers prefer, we've got them covered. 🙂
Patriot is our dedicated server tariff plan
Heroyam Slava! Thank you
We do respect our customers, and that's exactly why our team has been working day and night, including weekends, since September 23.
Each affected service has its own status in the client area, updated as recovery progresses. Every ticket is being answered in order. With an exceptional number of requests, response times are longer than usual, but no one is being ignored.
If you'd like, send us your ticket number via private message, and we'll check whether you've received a reply.
Thank you for sharing this. There's no new update for your server yet, so the information you received still stands: we're working on a way to let customers copy their data before full restoration, and realistically this will take at least a few weeks.
We understand why rebuilding from your backup makes sense for you right now, and we hope it goes smoothly.
We started this thread to keep everyone updated, and we have been: two detailed updates on our website, both linked here, plus a summary in this thread just a few posts above.
As for ETAs, here's where things stand: VPS and hosting are fully back, dedicated servers are being restored gradually, and data access for servers still waiting is realistically at least a few weeks away. Each affected service also has its own status in the client area.
And yes, after so many years in business, this is the first time both of our data centers were hit by missiles on the same day. We're handling it as fast as we safely can.
Great storyline, honestly, but reality is a bit less cinematic 🙂
The servers aren't buried under ruins: they've been retrieved. VPS and hosting are fully back, and the first dedicated servers are already online in our new secure facility. With the number of physical servers involved, bringing all of them back simply takes more time.
As for the inspection, it's not a cover story. Some servers may have been exposed to water, and powering them on before checking could damage drives. So we check first.
Thank you for being patient with us from the start, and for the honest feedback. You're right that clear communication matters as much as the recovery itself, and we hear you.
We'll keep posting updates in this thread more regularly. And if your ticket didn't get a clear answer, send us the number via private message, and we'll look at it.
Thank you. We'll take it into account and see how we can share more visible progress on the inspections in our next updates.
The servers from that facility have been retrieved and are going through technical inspection before being powered on, because switching them on too early could damage the drives. At this stage, there is no confirmed data loss, but the condition of each server's drives will only be known once its inspection is completed.
As for when they'll be back: realistically, this will take at least a few weeks.
Please help me with Ticket #1338883
Hello everyone,
I’ve been a VSYS Host customer for almost 5 years, and I’d like to share a few words based on my own experience.
Throughout these years, VSYS has been an important part of my business. Their services have always been very stable, outages were extremely rare in my experience, and whenever I needed support, their team was cooperative, professional, and usually very quick to respond. This is one of the main reasons I’ve continued working with them for so many years.
When I first noticed some of my services offline after the recent incident, I opened a ticket before I knew what had happened. Once I learned about the strikes and understood the situation, I decided simply to wait. I even told them I wouldn’t keep adding replies or asking for ETAs because I didn’t want to put additional pressure on the team.
Some of my dedicated servers in DC1 are still offline, but thankfully the hardware survived and is waiting for relocation and restoration.
Of course, this situation has affected my business, but five years of good experience cannot be erased by one extraordinary event that was completely outside their control.
For me, VSYS is not just another provider that I can judge based on one difficult week. After all these years, they have become a significant part of my infrastructure and my work, and I have decided to stay with them and continue supporting them through this situation.
I’ve seen how reliable and cooperative this team has been during normal times, so I believe they deserve patience when facing circumstances like these.
I sincerely hope to see my servers back online soon, and I wish the entire VSYS team safety and success with the recovery. I’m staying with you. ❤️
It's 11:53 PM here in Ukraine, Saturday night. I'm sitting here going through tickets and the messages I can reach in this thread, and then I came across yours.
Messages like this aren't just nice words to us.
Let me also share my personal opinion. As someone inside the team, I'm honestly amazed by the people I work with. I find it hard to imagine many teams pulling together like this under such circumstances, working day and night. And I mean that literally.
The people at VSYS truly love VSYS Host. I believe that's exactly why our service has been good all these years: we love what we do. And right now, everyone is giving everything they've got, for the company and for our customers.
Thank you for staying with us. It means more than you know. And believe me, it only gets better from here. ❤️
Kristina from VSYS Host
View Ticket #9717833
Nice try sneaking ticket into a heartfelt post 😄
Done, I've just replied to it!