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The unnecessarily offensive and off-topic posts have been reported.
I’ll leave it to @meditators, whom I fully respect, to decide whether any warning or action is appropriate.
I’m not interested in continuing personal arguments. I’d rather keep this thread focused on VSYS, the inspections and the recovery of the affected dedicated servers.
Hi everyone, a quick update from our side.
Our cloud services in Ukraine are fully running in our new secure facility, and as of today, they're open for orders:
Everything has been running reliably since the restoration.
Dedicated servers: still in progress. Our team continues working on restoring them and replenishing stock, and we'll share updates here as soon as we have news.
Thank you to everyone who has been patient with us and supported our team these past two weeks. It made a real difference.
Full update: https://vsys.host/news/cloud-services-in-ukraine-are-back-vps-shared-hosting-xtream-ui-panel-and-more
any deals?
Thank you all for your questions. There have been quite a few, so we’d like to take the time to answer them properly.
We’re gathering your questions into a single Q&A and will post the answers in this thread tomorrow, covering as much as we can.
If there’s something you’d like us to include, feel free to add it below. Please keep your questions thoughtful, clear, and relevant so we can make the Q&A as useful as possible for everyone.
We already understand that your VPS services have been up and running since the week after the incident we all get it, and you've repeated it multiple times. Those of us here don't have VPSs; we don't care about the status of services that are already operational. We are dedicated server customers, and we want CLEAR information on what's going on with DC1 and DC2. You already have the physical servers, you've found a new facility, you know which servers were affected, and there's still no ETA?
I have created a support ticket regarding my data.
Thank you for taking the time @vsys_host . I just wanted to ask if you have an estimated timeframe for when DC1 might be back online? Personally, we were expecting it much sooner, but given a few of the responses, we're worried it might take several weeks. Could we possibly get a bit more clarity on this, please?
@serverenthusiast @UserUk VPS. Well I cancelled my old one and ordered new one, was online last thursday (or friday)
Is this a joke?
If you want to use an LLM for translation, that's fine. But when you try to use it to invent logic to justify an illogical position, this is the kind of slop you get.
Plot twist: @caccamo gets all posts removed and banned.
Fucking snowflake. Well, maybe some meditation will help calm you down.
Great, no more novels written as posts.
Your customers must be really coming at you and you're having to shift blame, that's certain.
When you were whining about us not knowing your infrastructure and how we can't tell you what you did wrong, it doesn't matter if we know the specifics. Work backwards. Was this data able to survive 1 host data loss? 2 hosts? This is common assessments whether it's hard drives, cars to run your business, or feeding the number of people that may show up to your party.
Many of us work in jobs that requires business continuity. What makes you think your data is 100% safe because it's in a datacenter? You know Amazon got fucking rich because they have so many zones to enable businesses to continue despite hardcore bad problems (fire, earthquakes, floods, etc). Every single terms of service by any service provider says they are not responsible for the data. If such a company was going to take responsibility, they'd have an SLA and charge you 4-10x current rate because of data redundancies implemented. All the big boy datacenters around Iran have been bombed and they're not even 10 months into a war.
Stop giving hypothetical excuses. Either say what your setup was and what you need and then learn from this situation.
As South America (park) recently said about billionaires, shut the fuck up, nobody cares about your opinion.
I wish I could see this guys facial expression learning that Ukraine is 4.5 years into an active war.
I was ashamed I didn't know about a hardcore hurricane off the west coast for 5 days the other week.
Oh they know. They just don't care because they feel like they're the main character in every situation.
As loyal customers, we are reaching out to you today with several urgent questions, as the current situation is causing significant uncertainty among our end customers as well.
Please provide us with direct answers regarding the following points:
Condition and Data Recovery (DC2): How high do you estimate the chances are that the affected servers from DC2 will return to regular operation? We understand that the hardware must be inspected for water damage. However, should the inspection reveal that the data cannot be recovered, what is your specific emergency protocol or subsequent course of action in this case?
Billing and Contracts: Our next server payments are currently due. How will the offsetting of downtime be handled, given that the systems cannot be utilized at this moment?
Timeline for Provisioning: More than two weeks have passed since the incident occurred. How much more time is the setup of the new infrastructure expected to take until we can rely on a stable environment again?
Since this is a business-critical inquiry, we kindly request an official response directly from the @vsys_host
Thank you for your efforts and your prompt reply.
Xexe lao ban!
You dog. I'll fuck your keyboard—stop spamming the thread with your retarded behavior.
Xexe Leo Ban are you a children ?
Hehe, go right ahead—get yourself banned. Actually, your mother should have blocked you first; after all, you’re the one looking for your father on this forum and just spamming the thread. People want information; nobody has any patience for your shitty, useless posts. Go play with your Game Boy; we’re looking for something useful here, not for you as a son.
That’s the exact same thing I’ve been asking, but @vsys_host keeps dodging the questions. The way they are handling this is only creating uncertainty. I don't know if they actually think their announcements are transparent and reassuring, but they are completely wrong. They need to talk to their community manager and fire them, because they’re doing a terrible job. As Hondura said, we deserve clarity and straight answers at the very least. Are they really telling us there's still no ETA? That they still don't know the status of DC1 and DC2, which seem to be in the exact same boat? I understand that none of this is their fault and it's a force majeure situation, but they need to be clear and transparent with the information they give us.
Putting aside all the nonsense, personal attacks and useless accusations for a moment, I have a very simple question.
Does nobody find it strange that almost every ticket about these dedicated servers seems to receive basically the same answer?
“Awaiting inspection.”
“We are working on it.”
“We cannot provide an ETA.”
“Please wait.”
Days pass, but there is almost never any concrete progress attached to these replies. No number of servers inspected, no indication of where the queue is, no information about how many disks have actually been tested, nothing.
I’m not saying this proves anything. I’m simply saying that after two weeks, I think it’s perfectly reasonable for customers to start asking what is actually happening behind those identical answers.
And since some people here seem so interested in LLMs, here’s an idea: ask your LLM what it thinks when a company keeps giving almost identical answers to different customers for weeks without providing measurable progress.
Maybe this time you’ll find the LLM useful too.
In previous posts before they replied to several questions except the ones I asked in this thread I raised the exact same point: it’s very odd that everyone receives the same template answer. If DC1 is supposedly safe, why aren't those servers operational? I’ve spoken with other users and both DC1 and DC2 remain offline in the exact same state. What is the actual difference between the two?
They seem to only reply to people praising them or asking vague questions. Why aren't they answering the direct questions several of us have posted? After two weeks, the very least we deserve are straightforward answers, whether positive or negative.
Again, I get that the incident itself isn't their fault. But if the data is lost and there’s no way to recover it, they should just say so so we can move on with whatever next steps we need to take. There are likely many users (myself included) who paid several months in advance and haven’t requested a refund because we're being kept in suspense. If they were to publicly admit that everything was lost, a huge number of people would request refunds which is likely a significant amount of money and that would impact them financially. Perhaps that's why they are keeping us in limbo.
I know this is speculation, but when they fail to provide clear answers, what else are we left to do?
@GN9101 I’m honestly going crazy trying to understand this, because I feel like maybe I haven’t explained clearly enough what is bothering me.
I have two dedicated servers with VSYS, ordered at different times. I don’t know which one was in DC1 and which one was in DC2, or whether they were both in the same DC.
What I do know for sure is this: at 16:30 here in Italy, which was 17:30 in Ukraine, both of my servers were still working normally. No problems at all.
So this is the part I simply cannot understand.
If the strike happened in the morning, my servers continued working for roughly another five hours.
Now both are “Awaiting Inspection”, and from what I understand that status means they may have been exposed to water.
How?
If DC1 was physically recovered and the potentially water-exposed equipment was in DC2, does this mean both of my servers happened to be in DC2?
And if so, how were they still operating normally five hours after the strike and only later ended up potentially exposed to water?
Was the water exposure something that happened later?
Or were servers moved/mixed during the emergency in an attempt to save whatever could be saved, and now identifying and processing everything has become much more complicated?
I’m not accusing anyone of this. I genuinely don’t know. I’m trying to make the timeline make sense.
Because otherwise I am left with two possibilities: either I have misunderstood the timeline of the attack, or there is an important part of what happened afterwards that we still haven’t been told.
And after two weeks, I’m starting to realistically consider the possibility that we may never get these data back. I really hope I’m wrong.
What makes this even harder to understand is reading announcements that the Ukrainian infrastructure is back, services are operational again, new orders are being accepted and everything is moving forward.
That’s good for VSYS, of course.
But what does “we are back” mean to customers like us if our physical servers are still sitting at “Awaiting Inspection” and nobody can tell us whether the disks have even been tested?
New services can be sold again, the infrastructure can move forward, but those of us caught in the actual disaster are still waiting without knowing whether our data is readable.
That’s the part I can’t accept easily.
When everything works, we’re customers.
When something this serious happens, we shouldn’t be left alone with the same “please wait” answer for weeks.
Has someone physically inspected my storage, and is it readable or not?
That’s all I want to know.
I’m surprised people are still discussing this after all this time. I told you all along not to get your hopes up—don't listen to their nonsense about DC1 being fully restored and DC2 undergoing checks. The reality is that the dedicated servers are severely damaged, and they can't find a data center to host them. Just give up; can't you see all the shills they have here? Their latest updates are just telling users to spend money on their VPS offerings instead. You should apply for a refund immediately, then buy a new server from another provider to get your business back up and running.
Xexe lao ban!
Didn't they say they were going to do an Q&A with all our questions and send it today?
This have been answered already, you are not paying attention to what VSYS has already reported. There were two bombings. DC1 in the morning and DC2 in the evening. On DC2 there was fire and firefighters used water.This was reported on their first announcement, their actual words were: "On September 23, the first russian missile strike hit one of the data centers. A few hours later, the second data center was hit, and then hit again. Both data centers are now out of operation for an indefinite period."
So your servers were on DC2, have been exposed to water while not operating (power was cut) from the firefighters. Those servers will take a very long time to be checked. Don't expect a quick check and recovery.
Some of the servers on DC1 have already been relocated. But unfortunately VSYS doesn't tell us:
a. an ETA, since relocation runs since 2/10. They have data for 5 days. They need to relocate X number of servers and they did Y number in 5 days. This data can indicate an ETA. On my tickets they answer that relocation will take several weeks which is at least difficult to understand.
b. VSYS mentioned of an option to prioritize data access to those who need it. No ETA for this as well, no mention if there is a priority list. Some need a few GiB of DB backup, others need hundred of TBs of data. There can be a priority list there.
One of my customers has 3 servers on DC1 all running a DB in master/slave. He is OK if VSYS can prioritize the relocation of at least one of the three servers so that he can get the data. Yes he has a backup but not up to date. His backup machine was in DC2 and his offsite backup is few weeks old. He can survive the incident but if it is possible to get the data, even in 5-10 days, he will be more than happy.
One thing I didn't get is that he said a system to copy the data would take weeks. And same for relocating the servers... Maybe I misunderstood?
Doing it with a keyboard of all things?
Chat, is this what next level gooning is?
Might be a real thing for those with a micropenis. @emgh can you elaborate?
On second thought... He might wanna insert it ... That would be tough I'd think but might be possible.