Dasabo blocked all customer accounts and is now forcing KYC

tomle · September 10

Funny thing my server has been down for some time so no possibility to copy data off the server now. Luckily I don't have anything I need and already moved services from it since it's been down for some weeks now.

MagdAlmuntaser · September 10

@WyvernCo said:

@SysLog said: If you're asking us to verify who we are and hand over sensitive documents, it's only fair that we can verify who we're dealing with too..

Good point. If KYC provider wants customer ID, it is only fair for KYC provider to share their own ID first!

Seriously though, I hope many people do chargeback. Not fair for them to change the terms like this.

Yes you can ask them (KYB)

zed · September 10

kyc or service deletion without refund, @Dasabo is straight up stealing your money.

tentor · September 10

@MagdAlmuntaser said:

@WyvernCo said:

@SysLog said: If you're asking us to verify who we are and hand over sensitive documents, it's only fair that we can verify who we're dealing with too..

Good point. If KYC provider wants customer ID, it is only fair for KYC provider to share their own ID first!

Seriously though, I hope many people do chargeback. Not fair for them to change the terms like this.

Yes you can ask them (KYB)

Ebsure to verify UBO and that director isn't a straw owner

zed · September 10

SysLog · September 10

@Dasabo

Ramsterdam · September 10

I'm on vacation and these clowns want a KYC in 10 days or they're closing the account. Isn't that convenient? How about blocking new orders instead if they are that desperate about KYC and just let the purchased plans expire?

xvps · September 10

TL;DR

No refund, if you don't do KYC.

Read (no refund):
https://lowendspirit.com/discussion/comment/241277/#Comment_241277

and (why kyc):
https://lowendspirit.com/discussion/comment/241289/#Comment_241289
and the reply:
https://lowendspirit.com/discussion/comment/241290/#Comment_241290

He hasn't logged in on LET since May, so I doubt he will show up here and post the same.

(It look like LES is being DDoSed right now)

MagdAlmuntaser · September 10

@xvps said:
TL;DR

No refund, if you don't do KYC.

Read (no refund):
https://lowendspirit.com/discussion/comment/241277/#Comment_241277

and (why kyc):
https://lowendspirit.com/discussion/comment/241289/#Comment_241289
and the reply:
https://lowendspirit.com/discussion/comment/241290/#Comment_241290

He hasn't logged in on LET since May, so I doubt he will show up here and post the same.

(It look like LES is being DDoSed right now)

They never actually mention KYC anywhere in their terms:

https://www.dasabo.com/legal/

And they can't just change the terms later and force existing customers to go through KYC, especially if KYC wasn't part of the deal when the service was purchased..

EU rules don't simply allow a company to add new terms that make things worse for existing customers without a proper legal or contractual basis..

So unless there's some other legal requirement I'm missing, I don't see where Dasabo's terms give them the right to suddenly demand KYC from existing customers..

And in the end, they completely ruined their company’s reputation..

Google indexing is already following them around on LET & LES, and they’re banned from both forums..

We’ll see what happens soon:
(Dasabo FUK acquired Dasabo SRL)

angstrom · September 10

@MagdAlmuntaser said: Google indexing is already following them around on LET & LES, and they’re banned from both forums..

Technically, they're not banned here, but it's unlikely that they'll return to face the unhappy crowd

Saragoldfarb · September 10

@OpaqueRegistrant said:

@Saragoldfarb said:

@rcy026 said:

@OpaqueRegistrant said:
Right, the law just says they have to follow requests. It doesn't say what the request has to look like. I lied about the request being formal though, that was extremely informal.

The law does however say that they need to verify the identity of the requester, so unless you are willing to provide your full personal information here on the forum I do not think your request is valid.

Its not. Just submit a ticket from your account or mail them from your email address associated with their account.

You can't log in without doing KYC. They'll have to enable logging in without KYC so that people can send tickets.

Oh... Thats bad...

Kinda like... Never had a good feeling about them. Glad I'm not involved in the drama

zed · September 10

@MagdAlmuntaser said:

@xvps said:
TL;DR

No refund, if you don't do KYC.

Read (no refund):
https://lowendspirit.com/discussion/comment/241277/#Comment_241277

and (why kyc):
https://lowendspirit.com/discussion/comment/241289/#Comment_241289
and the reply:
https://lowendspirit.com/discussion/comment/241290/#Comment_241290

He hasn't logged in on LET since May, so I doubt he will show up here and post the same.

(It look like LES is being DDoSed right now)

They never actually mention KYC anywhere in their terms:

https://www.dasabo.com/legal/

And they can't just change the terms later and force existing customers to go through KYC, especially if KYC wasn't part of the deal when the service was purchased..

EU rules don't simply allow a company to add new terms that make things worse for existing customers without a proper legal or contractual basis..

So unless there's some other legal requirement I'm missing, I don't see where Dasabo's terms give them the right to suddenly demand KYC from existing customers..

And in the end, they completely ruined their company’s reputation..

Google indexing is already following them around on LET & LES, and they’re banned from both forums..

We’ll see what happens soon:
(Dasabo FUK acquired Dasabo SRL)

he was claiming it was an IT law not general EU, for whatever that's worth. i do have a vague memory of another italian provider requiring kyc some months ago and several of us having a bit of back and forth with them about it but can't recall the name at the moment (don't get old kids, it ain't fun).

also what he'd said in the les thread was accurate identity information (not kyc) was required by tos but some customers triggered kyc verification and if they refused to comply they were now violating tos and he could keep their funds.

also (personal opinion) they had no reputation left after the other shit they pulled here a few months ago with the support employee sneaking multiple thousand dollar charges to customer credit cards.

it was quite interesting to watch the thread over there and how he was engineering his responses to seem like a legit businessman and not just another internet shitbag that found a clever way to steal people's cash, and a little scary to watch people unaware of the DASABO history seeming to fall for it.

ascicode · September 10

deadpool wouldnt surprise.

forest · September 11

LOL he got banned from LES.

loser

xvps · September 11

LAMAO

To those who don't know: c1v is a scammer who lost his provider tag on both green forums, and now they are voting him up for posting offers without a provider tag.

(Dasabo got banned on LES because of down voting, not by a admin. On LES, an account is automatically suspended or banned if it reaches -25 karma.)

forest · September 11

@xvps said: To those who don't know: c1v is a scammer who lost his provider tag on both green forums, and now they are voting him up for posting offers without a provider tag.

He's voted down (-3). I'm the only one who voted him up but he's still -2. How is he a scammer, besides claiming he operated from a datacenter while actually operating from his home? Oh, and charging VAT to non-EU customers.

@xvps said: (Dasabo got banned on LES because of down voting, not by a admin. On LES, an account is automatically suspended or banned if it reaches -25 karma.)

I figured. Hopefully the mods don't reverse it manually.

xvps · September 11

@forest said:

@xvps said: To those who don't know: c1v is a scammer who lost his provider tag on both green forums, and now they are voting him up for posting offers without a provider tag.

He's voted down. I'm the only one who voted him up. How is he a scammer, besides claiming he operated from a datacenter while actually operating from his home?

He has:

1) taking payments or leasing subnets/services without delivering them, and marking unresolved or undelivered services as active while closing support tickets.

2) been unprofessional, argumentative, or "corporate" dismissive when handling user complaints and refund requests.

3) been scraping RIPE database registry details to unethically send marketing or spam messages.

4) made hostile actions or threats of DDoS if users publicly called out his practices.

and he didn't have an automatic cancellation of services in the system, forcing cancellation request of recurring services to be done over email, but never took action or replied to the requests.

On top of that he sold services with terrible CPU steal, sluggish network performance, and unstable VPS/VPN nodes.

And there has properly been more.

Calypso · September 11

@xvps said:
TL;DR

No refund, if you don't do KYC.

Not true. I didn't do KYC and got a (prorato) refund.

Basically, dutch law says that only in a very few situations recognizable pictures on IDs can be asked for. Their KYC is based on comparing that picture to another picture of you - so I can't do KYC. Explained that to them and got the option to get a refund.

forest · September 11

@xvps said: 1) taking payments or leasing subnets/services without delivering them, and marking unresolved or undelivered services as active while closing support tickets.

The rest just seem like shitty behavior, but that's certainly more scammy. I didn't know that. Maybe I just got lucky with my service.

xvps · September 11

@Calypso said:

@xvps said:
TL;DR

No refund, if you don't do KYC.

Not true. I didn't do KYC and got a (prorato) refund.

Basically, dutch law says that only in a very few situations recognizable pictures on IDs can be asked for. Their KYC is based on comparing that picture to another picture of you - so I can't do KYC. Explained that to them and got the option to get a refund.

Let me correct myself (this is stupid):

99.9% wont get a refund, but @Calypso did.

Read: https://lowendspirit.com/discussion/comment/241277/#Comment_241277

MaxTakeba · September 11

@xvps said:

@forest said:

@xvps said: To those who don't know: c1v is a scammer who lost his provider tag on both green forums, and now they are voting him up for posting offers without a provider tag.

He's voted down. I'm the only one who voted him up. How is he a scammer, besides claiming he operated from a datacenter while actually operating from his home?

He has:

1) taking payments or leasing subnets/services without delivering them, and marking unresolved or undelivered services as active while closing support tickets.

2) been unprofessional, argumentative, or "corporate" dismissive when handling user complaints and refund requests.

3) been scraping RIPE database registry details to unethically send marketing or spam messages.

4) made hostile actions or threats of DDoS if users publicly called out his practices.

and he didn't have an automatic cancellation of services in the system, forcing cancellation request of recurring services to be done over email, but never took action or replied to the requests.

On top of that he sold services with terrible CPU steal, sluggish network performance, and unstable VPS/VPN nodes.

And there has properly been more.

That’s quite a rap sheet. I can definitely confirm point 2 after I have schooled him several times (check my comment history from ages ago) on how unprofessional he is, and that he needed a PR company.

I definitely want to see the proof of the rest, and that should be sent to the admins of both LES AND LET so he can get a lovely long term ban.

x0x0x · September 11

@xvps said:

@Calypso said:

@xvps said:
TL;DR

No refund, if you don't do KYC.

Not true. I didn't do KYC and got a (prorato) refund.

Basically, dutch law says that only in a very few situations recognizable pictures on IDs can be asked for. Their KYC is based on comparing that picture to another picture of you - so I can't do KYC. Explained that to them and got the option to get a refund.

Let me correct myself (this is stupid):

99.9% wont get a refund, but @Calypso did.

Read: https://lowendspirit.com/discussion/comment/241277/#Comment_241277

After seeing how he tried to portray himself in the other place vs what his customers here were actually reporting, I found myself siding more with the majority. At that point, anything he had to say just came across to me as corp-level PR BS and damage control.

JasonM · September 11

@zed said: kyc or service deletion without refund, @Dasabo is straight up stealing your money.

seems they are cousin of veloxmedia
deleting servers of LET users

xvps · September 11

@x0x0x said:

@xvps said:

@Calypso said:

@xvps said:
TL;DR

No refund, if you don't do KYC.

Not true. I didn't do KYC and got a (prorato) refund.

Basically, dutch law says that only in a very few situations recognizable pictures on IDs can be asked for. Their KYC is based on comparing that picture to another picture of you - so I can't do KYC. Explained that to them and got the option to get a refund.

Let me correct myself (this is stupid):

99.9% wont get a refund, but @Calypso did.

Read: https://lowendspirit.com/discussion/comment/241277/#Comment_241277

After seeing how he tried to portray himself in the other place vs what his customers here were actually reporting, I found myself siding more with the majority. At that point, anything he had to say just came across to me as corp-level PR BS and damage control.

My guess is that because of the price hikes on hardware, he is getting rid of services with low profit / sold on green forums, so he can resell the resources at higher prices elsewhere.

And with no prorated refund an unsustainable service becomes profitable.

forest · September 11

@xvps said:

@x0x0x said:

@xvps said:

@Calypso said:

@xvps said:
TL;DR

No refund, if you don't do KYC.

Not true. I didn't do KYC and got a (prorato) refund.

Basically, dutch law says that only in a very few situations recognizable pictures on IDs can be asked for. Their KYC is based on comparing that picture to another picture of you - so I can't do KYC. Explained that to them and got the option to get a refund.

Let me correct myself (this is stupid):

99.9% wont get a refund, but @Calypso did.

Read: https://lowendspirit.com/discussion/comment/241277/#Comment_241277

After seeing how he tried to portray himself in the other place vs what his customers here were actually reporting, I found myself siding more with the majority. At that point, anything he had to say just came across to me as corp-level PR BS and damage control.

My guess is that because of the price hikes on hardware, he is getting rid of services with low profit / sold on green forums, so he can resell the resources at higher prices elsewhere.

And with no prorated refund an unsustainable service becomes profitable.

Not to mention, it means every single Chinese person will get kicked out since Stripe doesn't, to the best of my knowledge, support China for KYC. That's gotta be a lot of profit Dasabo is pocketing.

rpqu · September 11

@forest said:

@xvps said:

@x0x0x said:

@xvps said:

@Calypso said:

@xvps said:
TL;DR

No refund, if you don't do KYC.

Not true. I didn't do KYC and got a (prorato) refund.

Basically, dutch law says that only in a very few situations recognizable pictures on IDs can be asked for. Their KYC is based on comparing that picture to another picture of you - so I can't do KYC. Explained that to them and got the option to get a refund.

Let me correct myself (this is stupid):

99.9% wont get a refund, but @Calypso did.

Read: https://lowendspirit.com/discussion/comment/241277/#Comment_241277

After seeing how he tried to portray himself in the other place vs what his customers here were actually reporting, I found myself siding more with the majority. At that point, anything he had to say just came across to me as corp-level PR BS and damage control.

My guess is that because of the price hikes on hardware, he is getting rid of services with low profit / sold on green forums, so he can resell the resources at higher prices elsewhere.

And with no prorated refund an unsustainable service becomes profitable.

Not to mention, it means every single Chinese person will get kicked out since Stripe doesn't, to the best of my knowledge, support China for KYC. That's gotta be a lot of profit Dasabo is pocketing.

Don't forget, it's impossible to do chargeback if you pay using stripe payment via alipay

bacloud · September 11

@ascicode said:
Important news, dont miss. From OGF

    Hello,
    
    Thank you for bringing this to our attention. Please consider the following points:
    Targeted Verification: Enhanced KYC (Know Your Customer) verification is not being requested for all accounts. 
It applies only to specific accounts flagged by system alerts or other compliance triggers.
    Legal and Regulatory Compliance: 
Dasabo is legally headquartered in Italy and holds a Ministry-issued telecommunications license to serve retail, corporate, and public sector clients. 
To maintain these certifications, Italian and European laws require us to keep accurate, up-to-date customer identity data. 
This requirement is also clearly outlined in our Terms of Service, which customers accept when placing an order.
    Verification Status: 
The vast majority of negative feedback regarding this policy stems from users who registered with false data. 
Conversely, hundreds of legitimate customers completed the KYC check seamlessly within the first 24 hours without issue.
    Proportionate Standards: 
Enhanced identity verification is standard practice across industries such as banking, telecommunications, utilities, or auto sales. 
As a regulated company, Dasabo is subject to the same legal obligations to ensure security and compliance.
    Data Security & Privacy: 
To ensure the highest privacy and security standards, we partner with Stripe Identity, a certified third-party vendor. 
Once verified, user data is encrypted and obfuscated to prevent unauthorized access or disclosure.
    Company Investment: KYC verification is not free; it represents a direct operational cost for Dasabo. 
We absorb this expense solely to fulfill our statutory obligations under applicable law.

    We appreciate your understanding as we work to maintain a secure and fully compliant platform for all our users.

LOL, Bullshit.

forest · September 11

@bacloud said:

@ascicode said:
Important news, dont miss. From OGF

    Hello,
    
    Thank you for bringing this to our attention. Please consider the following points:
    Targeted Verification: Enhanced KYC (Know Your Customer) verification is not being requested for all accounts. 
It applies only to specific accounts flagged by system alerts or other compliance triggers.
    Legal and Regulatory Compliance: 
Dasabo is legally headquartered in Italy and holds a Ministry-issued telecommunications license to serve retail, corporate, and public sector clients. 
To maintain these certifications, Italian and European laws require us to keep accurate, up-to-date customer identity data. 
This requirement is also clearly outlined in our Terms of Service, which customers accept when placing an order.
    Verification Status: 
The vast majority of negative feedback regarding this policy stems from users who registered with false data. 
Conversely, hundreds of legitimate customers completed the KYC check seamlessly within the first 24 hours without issue.
    Proportionate Standards: 
Enhanced identity verification is standard practice across industries such as banking, telecommunications, utilities, or auto sales. 
As a regulated company, Dasabo is subject to the same legal obligations to ensure security and compliance.
    Data Security & Privacy: 
To ensure the highest privacy and security standards, we partner with Stripe Identity, a certified third-party vendor. 
Once verified, user data is encrypted and obfuscated to prevent unauthorized access or disclosure.
    Company Investment: KYC verification is not free; it represents a direct operational cost for Dasabo. 
We absorb this expense solely to fulfill our statutory obligations under applicable law.

    We appreciate your understanding as we work to maintain a secure and fully compliant platform for all our users.

LOL, Bullshit.

Seems like everything that comes out of Dasabo's mouth is bullshit.

The thread on the OGF is worth reading for comedic value alone.

Calypso · September 11

@xvps said:

@Calypso said:

No refund, if you don't do KYC.

Not true. I didn't do KYC and got a (prorato) refund.

Basically, dutch law says that only in a very few situations recognizable pictures on IDs can be asked for. Their KYC is based on comparing that picture to another picture of you - so I can't do KYC. Explained that to them and got the option to get a refund.

Let me correct myself (this is stupid):

99.9% wont get a refund, but @Calypso did.

Read: https://lowendspirit.com/discussion/comment/241277/#Comment_241277

Yeah, and they're lying about it. Would I count on a refund? No. But you can always try. And if they tell you "we don't" just mention that they did for others. And in the end I also choose not to do KYC; they gave me 2 options: other way of doing it or refund. Ofcourse I took the refund.

Most likely they've (again) been surprised by the reactions and they are trying to limit financial loss or effort to put into it. Another example of the stupidity of Dasabo.

zed · September 11

@Calypso said: Another example of the stupidity of Dasabo.

stupidity is harsh but he really has never been good at this. his attitude in very first offer thread i saw is why i never bit on any of his deals.

if the provider is an asshole to you while trying to get your money, imagine how he's going to be after he has it.

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