Dasabo blocked all customer accounts and is now forcing KYC

William · September 8

@forest said: I wonder what the legality is of providing terms in a contract that you can't legally enforce in some countries, while still allowing people to sign up from those countries. For example, allowing people in country X to sign up despite Stripe not supporting country X. I assume that would make that part of the contract unconscionable.

The law of the company prevails always and your stripe example does not invalidate anything.

Neoon · September 8

They just put up a fat AD on LES, I think he is already looking for new customers.

ascicode · September 8

In compliance with applicable European regulations regarding security, transparency, and the prevention of illicit activities, our organization is required to perform a customer identity verification process (KYC - Know Your Customer).
We kindly ask you to complete the verification process via the following secure link: verify stripe com / xxxx
The procedure is guided, fully secure, and will only take a few minutes. 
Please note that completing this process is a mandatory legal requirement. Failure to complete or fully finalize the verification within 10 days of this notification will result in the closure of your account and the termination of all provided services, pursuant to applicable law and contract terms.
If you have already submitted your documents or require any technical assistance, please do not hesitate to contact our support team.

Sincerely,

The Compliance Team

zed · September 8

wow mandatory legal requirement, wtf europe?

Mainfrezzer · September 8

One might say, their message is full of shit

WebProject · September 8

@Calypso said: KYC can be done in other ways as this

For example, Stripe can handle automated processes efficiently.

PayPal has proven to be an unreliable payment gateway, from personal experience, after selling an unwanted item on eBay and using shipping with tracking and a required signature, PayPal still proceeded to investigate a chargeback when the buyer claimed non-receipt, despite the signature clearly displaying the recipient’s full name.

layer7 · September 8

@zed said:
wow mandatory legal requirement, wtf europe?

Hi,

just in case you seriously believe their statement that this is a requirement in europe?

Then:

Hey, behind you is elon musk! Riding on a unicorn in the shape of trump waving the russian flag and distributing chinese fleyers!

Did you turn around? Yes? Well, then you are just lost. If not, then there is still hope

As to the case:

IF this is a company from EU, then perfect.

Cancel your contract referring to the newly requirement that was no requirement when making the contract.
Asking for a pro-rata refund

They refused to give it or did not give after 3 months?

You can proof that it was you who has control over the payment source?

You are a EU citizen?

=> File a police case against them
=> open a thread ( if not existing yet ) here in the forum with the casenumber and policestation address
=> watch the thread and update your police case sharing new casenumbers to the police treating your own case

If this is done by 10-20+ people then this will be considered a organised crime and that WILL trigger serious police action in any european country. And that will probably hurt. Jail-like hurt. Usually no one will do that and just refund.

But the requirement for this all is, that people really do file something at police - and not just mimimi about it ;-)

Neoon · September 8

@zed said:
wow mandatory legal requirement, wtf europe?

My ass.

dreamfact · September 8

The internet never forgets.

Neoon · September 8

@layer7 said:

@zed said:
wow mandatory legal requirement, wtf europe?

Hi,

just in case you seriously believe their statement that this is a requirement in europe?

Then:

Hey, behind you is elon musk! Riding on a unicorn in the shape of trump waving the russian flag and distributing chinese fleyers!

Did you turn around? Yes? Well, then you are just lost. If not, then there is still hope

As to the case:

IF this is a company from EU, then perfect.

Cancel your contract referring to the newly requirement that was no requirement when making the contract.

Asking for a pro-rata refund

They refused to give it or did not give after 3 months?

You can proof that it was you who has control over the payment source?

You are a EU citizen?

=> File a police case against them
=> open a thread ( if not existing yet ) here in the forum with the casenumber and policestation address
=> watch the thread and update your police case sharing new casenumbers to the police treating your own case

If this is done by 10-20+ people then this will be considered a organised crime and that WILL trigger serious police action in any european country. And that will probably hurt. Jail-like hurt. Usually no one will do that and just refund.

But the requirement for this all is, that people really do file something at police - and not just mimimi about it ;-)

We can still buy in right?

William · September 8

@layer7 said: elon musk! Riding on a unicorn in the shape of trump waving the russian flag and distributing chinese fleyers!

i saw that happen, are you telling me i lie comrade

(his own Grok is not versyx impressive in GenImg)

layer7 · September 8

@William said:

@layer7 said: elon musk! Riding on a unicorn in the shape of trump waving the russian flag and distributing chinese fleyers!

i saw that happen, are you telling me i lie comrade

(his own Grok is not versyx impressive in GenImg)

Hi,

nice nice!

Maybe we should make a contest who can get closest to the requirements and i will sponsor a mid size VPS for 1 year as a winning price or so :-)

JohnFilch123 · September 8

@layer7 said: Usually no one will do that

same as filing a police report. Nobody will do it for $7/y server and we have seen it (boloxmedia, for example). People may sign petition dot org because it is quick and lazy...

MagdAlmuntaser · September 8

@William said:

@layer7 said: elon musk! Riding on a unicorn in the shape of trump waving the russian flag and distributing chinese fleyers!

i saw that happen, are you telling me i lie comrade

(his own Grok is not versyx impressive in GenImg)

Where is:

@layer7 said: distributing chinese fleyers!

William · September 8

@MagdAlmuntaser said: Where is:

Grok prob failed on flEYers

raindog308 · September 8

Farewell, @Dasabo

ascicode · September 8

Important news, dont miss. From OGF

    Hello,

    Thank you for bringing this to our attention. Please consider the following points:
    Targeted Verification: Enhanced KYC (Know Your Customer) verification is not being requested for all accounts. 
It applies only to specific accounts flagged by system alerts or other compliance triggers.
    Legal and Regulatory Compliance: 
Dasabo is legally headquartered in Italy and holds a Ministry-issued telecommunications license to serve retail, corporate, and public sector clients. 
To maintain these certifications, Italian and European laws require us to keep accurate, up-to-date customer identity data. 
This requirement is also clearly outlined in our Terms of Service, which customers accept when placing an order.
    Verification Status: 
The vast majority of negative feedback regarding this policy stems from users who registered with false data. 
Conversely, hundreds of legitimate customers completed the KYC check seamlessly within the first 24 hours without issue.
    Proportionate Standards: 
Enhanced identity verification is standard practice across industries such as banking, telecommunications, utilities, or auto sales. 
As a regulated company, Dasabo is subject to the same legal obligations to ensure security and compliance.
    Data Security & Privacy: 
To ensure the highest privacy and security standards, we partner with Stripe Identity, a certified third-party vendor. 
Once verified, user data is encrypted and obfuscated to prevent unauthorized access or disclosure.
    Company Investment: KYC verification is not free; it represents a direct operational cost for Dasabo. 
We absorb this expense solely to fulfill our statutory obligations under applicable law.

    We appreciate your understanding as we work to maintain a secure and fully compliant platform for all our users.

Saragoldfarb · September 8

Das a low.

raindog308 · September 8

It applies only to specific accounts flagged by system alerts or other compliance triggers.

There is absolutely nothing I've done that would "trigger" this. In fact, I think I only ever idled my Dasabo VPS. I paid using a credit card through Stripe, so it's not like it'd be hard to find me.

I let my Dasabo VPS expire last year after all the drama about new payment methods needed, Dasabo acquiring Dasabo, the announcement that prices would increase on renewal, etc.

Neoon · September 8

Neoon · September 8

SysLog · September 9

@MagdAlmuntaser said: Today, Dasabo suddenly blocked all of their customers' accounts and is forcing everyone to complete KYC..

Honestly, I think this is a risk with these companies when you're asked to send them your personal documents and information..

No matter how much they think they need to protect themselves from customers, you also have every right to protect yourself from them..

What happens if one of their support staff doesn't get paid and decides to dump all those documents and personal information online? We've seen things like this happen before..

And if I remember correctly, there was also an incident with this company where someone from their support team stole random amounts from customers' Visa and Mastercard cards that were linked to their accounts..

So what are we supposed to expect next?

You're asking customers to trust you with some very sensitive information, but trust goes both ways..

And of course, we have every right to ask Dasabo for (KYB - Know Your Business) as well..

If you're asking us to verify who we are and hand over sensitive documents, it's only fair that we can verify who we're dealing with too..

Exactly. If Dasabo expects customers to provide sensitive personal documents, they should also be transparent about who they are, how our data is stored, who has access to it, and how it's protected.

If you demand KYC from your customers, don't be surprised when customers demand KYB (Know Your Business) from you. Trust works both ways.

MagdAlmuntaser · September 9

@ascicode said:
Important news, dont miss. From OGF

    Hello,
    
    Thank you for bringing this to our attention. Please consider the following points:
    Targeted Verification: Enhanced KYC (Know Your Customer) verification is not being requested for all accounts. 
It applies only to specific accounts flagged by system alerts or other compliance triggers.
    Legal and Regulatory Compliance: 
Dasabo is legally headquartered in Italy and holds a Ministry-issued telecommunications license to serve retail, corporate, and public sector clients. 
To maintain these certifications, Italian and European laws require us to keep accurate, up-to-date customer identity data. 
This requirement is also clearly outlined in our Terms of Service, which customers accept when placing an order.
    Verification Status: 
The vast majority of negative feedback regarding this policy stems from users who registered with false data. 
Conversely, hundreds of legitimate customers completed the KYC check seamlessly within the first 24 hours without issue.
    Proportionate Standards: 
Enhanced identity verification is standard practice across industries such as banking, telecommunications, utilities, or auto sales. 
As a regulated company, Dasabo is subject to the same legal obligations to ensure security and compliance.
    Data Security & Privacy: 
To ensure the highest privacy and security standards, we partner with Stripe Identity, a certified third-party vendor. 
Once verified, user data is encrypted and obfuscated to prevent unauthorized access or disclosure.
    Company Investment: KYC verification is not free; it represents a direct operational cost for Dasabo. 
We absorb this expense solely to fulfill our statutory obligations under applicable law.

    We appreciate your understanding as we work to maintain a secure and fully compliant platform for all our users.

This really made me laugh..
I even use my real name and real photo here on LET 🤣

Don’t believe them, they sent the KYC request to all customers, not just some random people they (picked)🤦‍♂️

Anyway, send them a message and ask for some (KYB) information as well..

Ask them for their:

company registration documents
company registration number
registered address
names of the directors
names of shareholders
names of ownership structure
share capital
articles of association
latest available financial statements

and any other basic company documents that prove who actually owns and runs the company..

Yeah, that’s basically what the laws and regulations in Italy and Europe recommend, and I can ask for KYB with the documents I mentioned above..

And by the way, Dasabo isn’t even really required to force us to submit (KYC) in the first place..
We’re talking about a $7/year payment here..
KYC is generally aimed at situations involving suspicious or significant financial transactions to help prevent money laundering, not a $7/year VPS 🤣🤣🤣

rpqu · September 9

@MagdAlmuntaser said:

@ascicode said:
Important news, dont miss. From OGF

    Hello,
    
    Thank you for bringing this to our attention. Please consider the following points:
    Targeted Verification: Enhanced KYC (Know Your Customer) verification is not being requested for all accounts. 
It applies only to specific accounts flagged by system alerts or other compliance triggers.
    Legal and Regulatory Compliance: 
Dasabo is legally headquartered in Italy and holds a Ministry-issued telecommunications license to serve retail, corporate, and public sector clients. 
To maintain these certifications, Italian and European laws require us to keep accurate, up-to-date customer identity data. 
This requirement is also clearly outlined in our Terms of Service, which customers accept when placing an order.
    Verification Status: 
The vast majority of negative feedback regarding this policy stems from users who registered with false data. 
Conversely, hundreds of legitimate customers completed the KYC check seamlessly within the first 24 hours without issue.
    Proportionate Standards: 
Enhanced identity verification is standard practice across industries such as banking, telecommunications, utilities, or auto sales. 
As a regulated company, Dasabo is subject to the same legal obligations to ensure security and compliance.
    Data Security & Privacy: 
To ensure the highest privacy and security standards, we partner with Stripe Identity, a certified third-party vendor. 
Once verified, user data is encrypted and obfuscated to prevent unauthorized access or disclosure.
    Company Investment: KYC verification is not free; it represents a direct operational cost for Dasabo. 
We absorb this expense solely to fulfill our statutory obligations under applicable law.

    We appreciate your understanding as we work to maintain a secure and fully compliant platform for all our users.

This really made me laugh..
I even use my real name and real photo here on LET 🤣

I can confirm

Jensfrank · September 9

Good thing I did not renew my servers.

MagdAlmuntaser · September 9

@rpqu said:
I can confirm

...and the address 🤣

bbn12 · September 9

move to hosts that do not require KYC. plenty around. those "estonian" companies are well known what the original owners are. KYC my ass, most of them are not even from EU

Calypso · September 9

@ascicode said:
Important news, dont miss. From OGF
It applies only to specific accounts flagged by system alerts or other compliance triggers.

OK. "only specific accounts" and "flagged by system alerts". So it's more or less an assumption.

To maintain these certifications, Italian and European laws require us to keep accurate, up-to-date customer identity data.

Well, you don't even need to have certain "certifications", this is a normal business requirement. However, I'm not asked to send over pictures of myself and my ID for everything I do business with.

The vast majority of negative feedback regarding this policy stems from users who registered with false data.

That's clearly an assumption. I registered with correct information. When the chargeback took place Dasabo was unable to verify my bank account, however, I've checked it multiple times and it is correct and came out correctly through different checks.

Conversely, hundreds of legitimate customers completed the KYC check seamlessly within the first 24 hours without issue.

Woohoo, hundreds did it already. The flagging was quite extensive then! That's not "only specific accounts", that's "a substantional amount of accounts".

    Proportionate Standards: 
Enhanced identity verification is standard practice across industries such as banking, telecommunications, utilities, or auto sales. 

As a regulated company, Dasabo is subject to the same legal obligations to ensure security and compliance.

Nope. You're not a bank.

We absorb this expense solely to fulfill our statutory obligations under applicable law.

Oh, so you are the good guys now? Nope.

Basically, I get the feeling I'm being marked/framed as "non-legal user" by Dasabo because I'm just following the guidelines of my country of being safe and secure with my personal information. Stupid.

Mainfrezzer · September 9

@Calypso said:
@ascicode said:
Important news, dont miss. From OGF
It applies only to specific accounts flagged by system alerts or other compliance triggers.
OK. "only specific accounts" and "flagged by system alerts". So it's more or less an assumption.
To maintain these certifications, Italian and European laws require us to keep accurate, up-to-date customer identity data. 
Well, you don't even need to have certain "certifications", this is a normal business requirement. However, I'm not asked to send over pictures of myself and my ID for everything I do business with.
The vast majority of negative feedback regarding this policy stems from users who registered with false data. 
That's clearly an assumption. I registered with correct information. When the chargeback took place Dasabo was unable to verify my bank account, however, I've checked it multiple times and it is correct and came out correctly through different checks.
Conversely, hundreds of legitimate customers completed the KYC check seamlessly within the first 24 hours without issue.
Woohoo, hundreds did it already. The flagging was quite extensive then! That's not "only specific accounts", that's "a substantional amount of accounts".
    Proportionate Standards: 
Enhanced identity verification is standard practice across industries such as banking, telecommunications, utilities, or auto sales. 

As a regulated company, Dasabo is subject to the same legal obligations to ensure security and compliance.
Nope. You're not a bank.
We absorb this expense solely to fulfill our statutory obligations under applicable law.
Oh, so you are the good guys now? Nope.

Basically, I get the feeling I'm being marked/framed as "non-legal user" by Dasabo because I'm just following the guidelines of my country of being safe and secure with my personal information. Stupid.

Tell them they can come over, should bring some cake along. 🤣

rpqu · September 9

@MagdAlmuntaser said:

@rpqu said:
I can confirm

...and the address 🤣

Yes. Don't forget to wave when Google streetview car show up

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