Dasabo blocked all customer accounts and is now forcing KYC

forest · 8:23AM

@Tange said:
it's the "legal" way to let the unwanted customers leave??

The only-arguably legal way.

JohnFilch123 · 8:28AM

@forest said: They can't add additional obligations

They can provided you agree to those additional obligations. Of course, most will not agree, so bye bye Dasabo

However, every country is different, perhaps in Germany it is not the case.

forest · 8:30AM

@JohnFilch123 said:

@forest said: They can't add additional obligations

They can provided you agree to those additional obligations. Of course, most will not agree, so bye bye Dasabo

However, every country is different, perhaps in Germany it is not the case.

I wonder what the legality is of providing terms in a contract that you can't legally enforce in some countries, while still allowing people to sign up from those countries. For example, allowing people in country X to sign up despite Stripe not supporting country X. I assume that would make that part of the contract unconscionable.

JohnFilch123 · 8:32AM

@forest said:

@JohnFilch123 said:

@forest said: They can't add additional obligations

They can provided you agree to those additional obligations. Of course, most will not agree, so bye bye Dasabo

However, every country is different, perhaps in Germany it is not the case.

I wonder what the legality is of providing terms in a contract that you can't legally enforce in some countries, while still allowing people to sign up from those countries. For example, allowing people in country X to sign up despite Stripe not supporting country X. I assume that would make that part of the contract unconscionable.

Good question, I guess those small providers just use whatever is easier for them knowing most low-end customers will just drop the service and nobody will do anything about it.

brown2 · 8:41AM

@xHosts said:
If anyone needs a migration offer let us know we have a clearance space
Just
A)Be realistic in current market
B)Be fair
We will give unmetered bandwidth as standard with any package

@xhosts just seven months ago did a KYC exercise on their customers! Albeit slightly better handled at least customers didn't immediately loose access to their account and contact was still possible for queries about the process ultimately unless you provided ID you lost your account with NO refund.

https://lowendtalk.com/discussion/214583/xhosts-uk-security-and-abuse-prevention-update/p1

xHosts · 8:45AM

@brown2 said:

@xHosts said:
If anyone needs a migration offer let us know we have a clearance space
Just
A)Be realistic in current market
B)Be fair
We will give unmetered bandwidth as standard with any package

@xhosts just seven months ago did a KYC exercise on their customers! Albeit slightly better handled at least customers didn't immediately loose access to their account and contact was still possible for queries about the process ultimately unless you provided ID you lost your account with NO refund.

https://lowendtalk.com/discussion/214583/xhosts-uk-security-and-abuse-prevention-update/p1

We enforced this due to high amounts of abuse on our 20i account which worked, we now still hold our 20i account, customers who verified still using the service.

We found that most who complained had either

A)Passed accounts to others
B)Given false details which is also violation of our TOS

How do you refund a lifetime account when someone has used the account over 4 years, they in theory have already had value for money, we also gave weeks and weeks of notice before we even started the process.

kamora · 8:47AM

Yes, I can confirm. I received an email about three hours ago demanding a photo of my ID and a photo of my face.

Of course, I will not send that information. Especially not to a company with a history of stealing personal data. On the contrary, I'm canceling the service immediately.

I strongly value privacy and refrain from uploading official identification documents to third-party hosting providers, especially when using standard, valid payment methods and maintaining a clean account history with zero abuse reports. Imposing retrofitted identity checks midway through a prepaid cycle is an **unacceptable **practice.

As a result, I have decided to cancel my service and abandon the remaining months of my contract. Fortunately, I have already migrated my self-hosted infrastructure over to an alternative US-based provider with zero downtime for my endpoints.

Consider this a word of caution if you are looking for long-term stability without sudden, forced KYC demands on existing accounts. Contracting with Dasabo can be dangerous for you !!!

kamora · 8:59AM

@xHosts said:

@Calypso said:

@xHosts said:

Agreed, sadly here the reaction to any increase will he a thread of abuse even a small realistic increase and being placed on a name and shame list run by someone that is not even a customer, just like drama and causing hate towards providers they do not approve of.

Even if done correctly there is a handful that will always twist the issue to attempt to force providers to backtrack

Two months ago I cancelled a VPS server with IONOS because they raised the price by a small amount of 100%.

xvps · 9:29AM

@Calypso said:
This is gonna be an interesting discussion with them; without pointing out which regulations are saying they have to do this, I won't send out a copy.

I'm dutch, and dutch law says that it is only allowed for a few situations/organisations to send out an unaltered image of your identity documents. Others have to see if there are other ways to do KYC and even if they don't have, they can only have an altered image (i.e. without photo of the holder). Stripe procedure especially requires that photo, so it's a no-go for me - even if Dasabo comes up with a good excuse to do KYC.

The blocking of the account is also an interesting one, because they deliberately prevent you from having access to your account, so you can't go into discussion through a ticket. And the sent out mail is from a no-reply address.

The have the legal right to do KYC to verify your PII and you agreed on it when you signed up by agreeing to the terms.

The reasons can be to be compliant with sanctions, VAT laws, etc.

Example: Many give a false name and address to avoid paying VAT. If a company don't verify the PII, so the VAT is correct, they can end up being responsible and have to pay the VAT to the authorities and a fine.

Dati del Cliente
14.1 Il Cliente garantisce che i dati personali forniti sono veritieri, aggiornati e completi. Si impegna a comunicare ogni variazione entro 15 giorni. In caso di omissione o di dati falsi, Dasabo può: rifiutare operazioni, sospendere i servizi, annullare modifiche, risolvere il contratto trattenendo le somme pagate a titolo di penale.

In English:

14.1 The Customer guarantees that the personal data provided is true, up-to-date, and complete. They undertake to communicate any changes within 15 days. In the event of omissions or false information, Dasabo may: refuse transactions, suspend services, cancel changes, or terminate the contract, retaining any sums paid as a penalty.

With that said, I would never send anything to these clowns.

And they are properly just doing it to flush out customers that isn't profitable anymore because of the price hikes, or is giving other problems, such as abuse.

Neoon · 9:34AM

@xvps said:

@Calypso said:
This is gonna be an interesting discussion with them; without pointing out which regulations are saying they have to do this, I won't send out a copy.

I'm dutch, and dutch law says that it is only allowed for a few situations/organisations to send out an unaltered image of your identity documents. Others have to see if there are other ways to do KYC and even if they don't have, they can only have an altered image (i.e. without photo of the holder). Stripe procedure especially requires that photo, so it's a no-go for me - even if Dasabo comes up with a good excuse to do KYC.

The blocking of the account is also an interesting one, because they deliberately prevent you from having access to your account, so you can't go into discussion through a ticket. And the sent out mail is from a no-reply address.

The have the legal right to do KYC to verify your PII and you agreed on it when you signed up by agreeing to the terms.

The reasons can be to be compliant with sanctions, VAT laws, etc.

Example: Many give a false name and address to avoid paying VAT. If a company don't verify the PII, so the VAT is correct, they can end up being responsible and have to pay the VAT to the authorities and a fine.

Dati del Cliente
14.1 Il Cliente garantisce che i dati personali forniti sono veritieri, aggiornati e completi. Si impegna a comunicare ogni variazione entro 15 giorni. In caso di omissione o di dati falsi, Dasabo può: rifiutare operazioni, sospendere i servizi, annullare modifiche, risolvere il contratto trattenendo le somme pagate a titolo di penale.

In English:

14.1 The Customer guarantees that the personal data provided is true, up-to-date, and complete. They undertake to communicate any changes within 15 days. In the event of omissions or false information, Dasabo may: refuse transactions, suspend services, cancel changes, or terminate the contract, retaining any sums paid as a penalty.

With that said, I would never send anything to these clowns.

And they are properly just doing it to flush out customers that isn't profitable anymore because of the price hikes, or is giving other problems, such as abuse.

I doubt this is legal, out of the sudden he finds "omissions" on all of his costumers?

xvps · 9:42AM

@Neoon said:

@xvps said:

@Calypso said:
This is gonna be an interesting discussion with them; without pointing out which regulations are saying they have to do this, I won't send out a copy.

I'm dutch, and dutch law says that it is only allowed for a few situations/organisations to send out an unaltered image of your identity documents. Others have to see if there are other ways to do KYC and even if they don't have, they can only have an altered image (i.e. without photo of the holder). Stripe procedure especially requires that photo, so it's a no-go for me - even if Dasabo comes up with a good excuse to do KYC.

The blocking of the account is also an interesting one, because they deliberately prevent you from having access to your account, so you can't go into discussion through a ticket. And the sent out mail is from a no-reply address.

The have the legal right to do KYC to verify your PII and you agreed on it when you signed up by agreeing to the terms.

The reasons can be to be compliant with sanctions, VAT laws, etc.

Example: Many give a false name and address to avoid paying VAT. If a company don't verify the PII, so the VAT is correct, they can end up being responsible and have to pay the VAT to the authorities and a fine.

Dati del Cliente
14.1 Il Cliente garantisce che i dati personali forniti sono veritieri, aggiornati e completi. Si impegna a comunicare ogni variazione entro 15 giorni. In caso di omissione o di dati falsi, Dasabo può: rifiutare operazioni, sospendere i servizi, annullare modifiche, risolvere il contratto trattenendo le somme pagate a titolo di penale.

In English:

14.1 The Customer guarantees that the personal data provided is true, up-to-date, and complete. They undertake to communicate any changes within 15 days. In the event of omissions or false information, Dasabo may: refuse transactions, suspend services, cancel changes, or terminate the contract, retaining any sums paid as a penalty.

With that said, I would never send anything to these clowns.

And they are properly just doing it to flush out customers that isn't profitable anymore because of the price hikes, or is giving other problems, such as abuse.

I doubt this is legal, out of the sudden he finds "omissions" on all of his costumers?

It is legal, but you have the right to deny and because of the terms you agreed on, you can kiss goodbye to a refund.

If you don't like it, you can complain to the authorities in Italy or the EU, but since most of you most likely have given false information, you have also given up on that right.

So have fun making a lot of drama, but it is a waste of energy.

forest · 9:46AM

@xvps said: The have the legal right to do KYC to verify your PII

But do they have the right to pick a method that you cannot legally perform? For example, could they theoretically choose to only use a KYC method that only verifies people on the Isle of Man (without disclosing that fact) while also happily accepting international customers?

If not, how does that differ from requiring users use Stripe when it does not support all countries?

brown2 · 9:50AM

@xHosts said:

We enforced this due to high amounts of abuse on our 20i account which worked, we now still hold our 20i account, customers who verified still using the service.

Completely agree with your reasoning on why you had no choice to do what you did but customers who did nothing wrong were caught up in the process.

We found that most who complained had either

A)Passed accounts to others
B)Given false details which is also violation of our TOS

C) Did nothing wrong but didn't think it was a proportional to expect a full ID check for an account that cost a few dollars.

History

I just wanted to post to let other users know that you do KYC checks if you deem it to be required - there is no point in a customer moving from one provider requiring KYC to another.

If you are happy on how @xhosts handled their last KYC process with my limited knowledge I can't fault their actual hosting!

forest · 9:51AM

@brown2 said: If you are happy on how @xhosts handled their last KYC process with my limited knowledge I can't fault their actual hosting!

I believe they only did it under duress because they are a reseller for their shared hosting packages and they could have gotten themselves kicked out if they didn't. They've never required KYC for their VPS packages, which I believe they are under full control of and thus can afford more leniency.

I do think it was shitty that people had to do KYC but I can't blame @xHosts since they were only the ones who were forced to enforce it, not the ones who came up with the stupid idea of requiring KYC in the first place.

xHosts · 9:52AM

@brown2 said:

@xHosts said:

We enforced this due to high amounts of abuse on our 20i account which worked, we now still hold our 20i account, customers who verified still using the service.

Completely agree with your reasoning on why you had no choice to do what you did but customers who did nothing wrong were caught up in the process.

We found that most who complained had either

A)Passed accounts to others
B)Given false details which is also violation of our TOS

C) Did nothing wrong but didn't think it was a proportional to expect a full ID check for an account that cost a few dollars.

History

I just wanted to post to let other users know that you do KYC checks if you deem it to be required - there is no point in a customer moving from one provider requiring KYC to another.

If you are happy on how @xhosts handled their last KYC process with my limited knowledge I can't fault their actual hosting!

We have only ever done KYC on 20i hosting, not on VPS or any other service.

20i because it was reasonable to do so to protect the 20i agreement and reseller account.

rpqu · 9:55AM

@Calypso said:

@xHosts said:

That becomes a hard situation, at times costs have increased and a provider may need to up the prices but here are worried to do it even a small amount because of the “name and shame” culture.

Personally, if done in a correct way and with good reasons, I can understand the economics and price rises.

However, there are also things I've seen that don't seem fair in my book:

Price rise of 3x with the argument "new servers are almost twice the price" and on servers that are only half a year old

The old pricing itself is likely below cost. With cluster, costs of new build are absorbed by the nodes. Sooner or later there's no way to avoid price hikes.
Unlike the bigger fish, many smaller hosts only increase price 2-3 quarters after the initial ramflation.
So, is it fair? Yes. It's more realistic path than deadpool or catastrophic hardware failure

cybertech · 9:57AM

chargeback yesterday.

wii747 · 10:05AM

I don't trust anyone with my ID!

Calypso · 10:27AM

@xvps said:

@Calypso said:

The have the legal right to do KYC to verify your PII and you agreed on it when you signed up by agreeing to the terms.

It's not the KYC I object against (at this moment), it's the method. That is illegal in the Netherlands. They are not allowed to ask for a copy of your ID, simple. And if there is really no other way (they have to prove there isn't) then a copy of the ID should be without photograph or social security number. So basically the way of "KYC" they've choosen is not possible because they want to match a new picture with one on the ID and that won't be possible. Unless I send in a grey area on the ID with a grey area photographed.

So I'm not saying they can't do KYC, but they have to do it in a different way that it legal over here. If they can't provide another way, it's not my fault.

Obelous · 11:12AM

gbzret4d · 11:58AM

@Dasabo if you reading this: you s*ck.

Neoon · 12:09PM

@xvps said:

@Neoon said:

@xvps said:

@Calypso said:
This is gonna be an interesting discussion with them; without pointing out which regulations are saying they have to do this, I won't send out a copy.

I'm dutch, and dutch law says that it is only allowed for a few situations/organisations to send out an unaltered image of your identity documents. Others have to see if there are other ways to do KYC and even if they don't have, they can only have an altered image (i.e. without photo of the holder). Stripe procedure especially requires that photo, so it's a no-go for me - even if Dasabo comes up with a good excuse to do KYC.

The blocking of the account is also an interesting one, because they deliberately prevent you from having access to your account, so you can't go into discussion through a ticket. And the sent out mail is from a no-reply address.

The have the legal right to do KYC to verify your PII and you agreed on it when you signed up by agreeing to the terms.

The reasons can be to be compliant with sanctions, VAT laws, etc.

Example: Many give a false name and address to avoid paying VAT. If a company don't verify the PII, so the VAT is correct, they can end up being responsible and have to pay the VAT to the authorities and a fine.

Dati del Cliente
14.1 Il Cliente garantisce che i dati personali forniti sono veritieri, aggiornati e completi. Si impegna a comunicare ogni variazione entro 15 giorni. In caso di omissione o di dati falsi, Dasabo può: rifiutare operazioni, sospendere i servizi, annullare modifiche, risolvere il contratto trattenendo le somme pagate a titolo di penale.

In English:

14.1 The Customer guarantees that the personal data provided is true, up-to-date, and complete. They undertake to communicate any changes within 15 days. In the event of omissions or false information, Dasabo may: refuse transactions, suspend services, cancel changes, or terminate the contract, retaining any sums paid as a penalty.

With that said, I would never send anything to these clowns.

And they are properly just doing it to flush out customers that isn't profitable anymore because of the price hikes, or is giving other problems, such as abuse.

I doubt this is legal, out of the sudden he finds "omissions" on all of his costumers?

It is legal, but you have the right to deny and because of the terms you agreed on, you can kiss goodbye to a refund.

If you don't like it, you can complain to the authorities in Italy or the EU, but since most of you most likely have given false information, you have also given up on that right.

So have fun making a lot of drama, but it is a waste of energy.

Well, I didn't buy anything from him, lucky me.
I still doubt this is legal, because "suddenly" you can't find tons of accounts you have to "suddenly" KYC, including service suspension and withholding money.

Just dispute at this point.

JohnFilch123 · 12:49PM

After thinking about it, Dasabo is more likely to be in breach of contract if he terminates the services for not passing KYC before the expiry period. They may get away if they can prove the particular customer to abuse TOS etc. Even sanctions compliance does not automatically mean they can collect passports and IDs. I think they are incorporated in Germany, where people have redaction rights, so ID can be redacted. And no refund, if KYC is not passed, is...not good.

rider · 12:57PM

It's SCAM!
@Dasabo wants to take customers money, to cancel their services upon no KYC and sell their data. Twice profit.

miraserver · 1:50PM

Enough with the hypocrisy around KYC compliance. Almost all hosts accept crypto, which in itself hardly aligns with KYC methodology. Dasabo also accept crypt

As for Dasabo, I'm not even that interested in hearing their arguments or excuses. If I remember correctly, they're registered in Estonia and became a RIPE LIR member. That's probably the main reason. But it doesn't change anything

rpqu · 1:59PM

@miraserver said:
As for Dasabo, I'm not even that interested in hearing their arguments or excuses. If I remember correctly, they're registered in Estonia and became a RIPE LIR member. That's probably the main reason. But it doesn't change anything

Please check the dasabo bought by dasabo thread.

kkoneko · 2:22PM

Lol... They asked KYC for €5/yr IPv6 vps that's I don't even use.. Wait, not even usable to me...

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