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The only-arguably legal way.
They can provided you agree to those additional obligations. Of course, most will not agree, so bye bye Dasabo
However, every country is different, perhaps in Germany it is not the case.
I wonder what the legality is of providing terms in a contract that you can't legally enforce in some countries, while still allowing people to sign up from those countries. For example, allowing people in country X to sign up despite Stripe not supporting country X. I assume that would make that part of the contract unconscionable.
Good question, I guess those small providers just use whatever is easier for them knowing most low-end customers will just drop the service and nobody will do anything about it.
@xhosts just seven months ago did a KYC exercise on their customers! Albeit slightly better handled at least customers didn't immediately loose access to their account and contact was still possible for queries about the process ultimately unless you provided ID you lost your account with NO refund.
https://lowendtalk.com/discussion/214583/xhosts-uk-security-and-abuse-prevention-update/p1
We enforced this due to high amounts of abuse on our 20i account which worked, we now still hold our 20i account, customers who verified still using the service.
We found that most who complained had either
A)Passed accounts to others
B)Given false details which is also violation of our TOS
How do you refund a lifetime account when someone has used the account over 4 years, they in theory have already had value for money, we also gave weeks and weeks of notice before we even started the process.
Yes, I can confirm. I received an email about three hours ago demanding a photo of my ID and a photo of my face.
Of course, I will not send that information. Especially not to a company with a history of stealing personal data. On the contrary, I'm canceling the service immediately.
I strongly value privacy and refrain from uploading official identification documents to third-party hosting providers, especially when using standard, valid payment methods and maintaining a clean account history with zero abuse reports. Imposing retrofitted identity checks midway through a prepaid cycle is an **unacceptable **practice.
As a result, I have decided to cancel my service and abandon the remaining months of my contract. Fortunately, I have already migrated my self-hosted infrastructure over to an alternative US-based provider with zero downtime for my endpoints.
Consider this a word of caution if you are looking for long-term stability without sudden, forced KYC demands on existing accounts. Contracting with Dasabo can be dangerous for you !!!
Two months ago I cancelled a VPS server with IONOS because they raised the price by a small amount of 100%.
The have the legal right to do KYC to verify your PII and you agreed on it when you signed up by agreeing to the terms.
The reasons can be to be compliant with sanctions, VAT laws, etc.
Example: Many give a false name and address to avoid paying VAT. If a company don't verify the PII, so the VAT is correct, they can end up being responsible and have to pay the VAT to the authorities and a fine.
In English:
With that said, I would never send anything to these clowns.
And they are properly just doing it to flush out customers that isn't profitable anymore because of the price hikes, or is giving other problems, such as abuse.
I doubt this is legal, out of the sudden he finds "omissions" on all of his costumers?
It is legal, but you have the right to deny and because of the terms you agreed on, you can kiss goodbye to a refund.
If you don't like it, you can complain to the authorities in Italy or the EU, but since most of you most likely have given false information, you have also given up on that right.
So have fun making a lot of drama, but it is a waste of energy.
But do they have the right to pick a method that you cannot legally perform? For example, could they theoretically choose to only use a KYC method that only verifies people on the Isle of Man (without disclosing that fact) while also happily accepting international customers?
If not, how does that differ from requiring users use Stripe when it does not support all countries?
Completely agree with your reasoning on why you had no choice to do what you did but customers who did nothing wrong were caught up in the process.
C) Did nothing wrong but didn't think it was a proportional to expect a full ID check for an account that cost a few dollars.
I just wanted to post to let other users know that you do KYC checks if you deem it to be required - there is no point in a customer moving from one provider requiring KYC to another.
If you are happy on how @xhosts handled their last KYC process with my limited knowledge I can't fault their actual hosting!
I believe they only did it under duress because they are a reseller for their shared hosting packages and they could have gotten themselves kicked out if they didn't. They've never required KYC for their VPS packages, which I believe they are under full control of and thus can afford more leniency.
I do think it was shitty that people had to do KYC but I can't blame @xHosts since they were only the ones who were forced to enforce it, not the ones who came up with the stupid idea of requiring KYC in the first place.
We have only ever done KYC on 20i hosting, not on VPS or any other service.
20i because it was reasonable to do so to protect the 20i agreement and reseller account.
The old pricing itself is likely below cost. With cluster, costs of new build are absorbed by the nodes. Sooner or later there's no way to avoid price hikes.
Unlike the bigger fish, many smaller hosts only increase price 2-3 quarters after the initial ramflation.
So, is it fair? Yes. It's more realistic path than deadpool or catastrophic hardware failure
chargeback yesterday.
I don't trust anyone with my ID!
It's not the KYC I object against (at this moment), it's the method. That is illegal in the Netherlands. They are not allowed to ask for a copy of your ID, simple. And if there is really no other way (they have to prove there isn't) then a copy of the ID should be without photograph or social security number. So basically the way of "KYC" they've choosen is not possible because they want to match a new picture with one on the ID and that won't be possible. Unless I send in a grey area on the ID with a grey area photographed.
So I'm not saying they can't do KYC, but they have to do it in a different way that it legal over here. If they can't provide another way, it's not my fault.
@Dasabo if you reading this: you s*ck.
Well, I didn't buy anything from him, lucky me.
I still doubt this is legal, because "suddenly" you can't find tons of accounts you have to "suddenly" KYC, including service suspension and withholding money.
Just dispute at this point.
After thinking about it, Dasabo is more likely to be in breach of contract if he terminates the services for not passing KYC before the expiry period. They may get away if they can prove the particular customer to abuse TOS etc. Even sanctions compliance does not automatically mean they can collect passports and IDs. I think they are incorporated in Germany, where people have redaction rights, so ID can be redacted. And no refund, if KYC is not passed, is...not good.
It's SCAM!
@Dasabo wants to take customers money, to cancel their services upon no KYC and sell their data. Twice profit.