Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!


New on LowEndTalk? Please Register and read our Community Rules.

All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.

[Summer Sale] | VPS 9.99€/yr | 24.99€/yr 3vCPU/6GB/100GB NVME | Xeon Gold

1373839404143»

Comments

  • dev127dev127 Member

    @PieterP said:
    @Chunkserve

    MAR-212927

    MIE-662386

    ZHY-170979

    I did submit a support ticket, but the response time has been beyond unacceptable. It has now been over a week and I am still waiting for a proper response

    yes same here, waiting from 28 jul to fulfill service

  • mcsmcs Member

    @Chunkserve How can you take money from clients without even performing basic server setup, while treating everyone—including those who have been with you for three years—with such total disregard? In my three years with you, I have never seen service or support quite like this. I don't like to complain, but as a long-term client, this is the first time I’ve encountered such major issues—seemingly caused by your push for extra profit through current discount offers. A client should never have to wait weeks or months after paying in full and fulfilling their obligations. Even after three years, this kind of attitude toward ticket handling and support leaves me with no desire to continue using your services—waiting weeks for a reply, or simply whenever it suits you. Therefore, I am asking you to launch my server so I can retrieve my data, which has been inaccessible for over a week due to this level of support; I will most likely be discontinuing the use of such a substandard service.

  • I didn’t realize there were more people experiencing the same problem. In my case, I’ve already been waiting for days without getting any proper response. The VPS itself is not working properly, and the CPU steal sometimes goes above 80.2%. In short, it looks like there are simply too many customers sharing the same physical server.

  • @Chunkserve Bro, you clearly need an assistant, at least for basic customer support. The server might just shut down, and you’ll have to wait several days just to get it running again. Yes, we understand that you’re on your own, but it shouldn’t be like this. We can forgive you for many things, but because of such little issues, sometimes you just feel like switching to another service.

  • Is it just me or everyone? I cant access end user dashboard (to reboot, start stop VPS etc.) Do not work on both VPS I have.
    [Legacy] Xeon Gold NVMe Special 2 - LET VM Special - is DOWN , and not responding. Somehow 10$ yearly 1 core option is more stable. Coud you look into.
    Opened a - Ticket #KZJ-226414

  • ChunkserveChunkserve Member, Patron Provider
    edited August 20

    @K2Chogori said:
    Is it just me or everyone? I cant access end user dashboard (to reboot, start stop VPS etc.) Do not work on both VPS I have.
    [Legacy] Xeon Gold NVMe Special 2 - LET VM Special - is DOWN , and not responding. Somehow 10$ yearly 1 core option is more stable. Coud you look into.
    Opened a - Ticket #KZJ-226414

    Hey, I am replying to the tickets currently, your one will be probably done in a moment too :)
    Your server is still on virtualizor node, there are seberal tickets about it, currently working on that!

  • ScionerScioner Member
    edited August 20

    @Chunkserve I'll ask you there, sorry. As my ticket is low priority and I don't think you will process it in the foreseeable future lol.

    Can I pay for the both of my VPS upfront for like 2 more years? It is impossible to do from the client area, and I it's not even allow me to add funds to the balance.

    It's not really important, but I feel more safe if my service paid for a long time. I do understand the risks and I willingly accept it.

    PS: €9.99 deal for the PL location would be amazing

Sign In or Register to comment.