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Hey,
we cannot be blind for abuses and we will adhere to local laws (PL + NL)
I bought a server on June 18, and the problems started right away. The server had no internet access.
I created Ticket #OTL-770213. They replied twice and then ignored me for a week. Then they said they would set up a new server, and again ignored me for a week.
After I submitted a refund request, they said again that they would reconfigure the server, but then its status changed to “terminated.”
A month has passed; they’re ignoring my refund requests, and the server is offline.
I do not recommend anyone use their services!
Hey, replying now, if the status changed to terminated, we ran a refund via the portal. Let me get back to you asap to ensure its solved. Give me 5mins
EDIT: Replied to you, solved.
I understand that these are low-cost servers, so I don't expect a quick response or flawless performance.
But why do you ignore support requests so much and why haven't you been able to resolve what seems like a simple problem?
P.S. I’ve received an email about the refund
@Chunkserve
Ticket #DEL-833939
Order Number 8818011386
He doesn't ignore it, it just takes a very long time because it's a one-man operation.
Still a problem, of course, but it's not intentional.
@Chunkserve check the ticket #IOU-981298.
The VPS I bought isn't working (it seems not connected to Internet as others) and in the log there is
Array ( [0] => [derr] => Array ( [command] => /sbin/lvdisplay "/dev/node04-SSD-01/vm-8894-dgGv34dczDAeHAnX-WZoDdGGaSDgLrhLg" [output] => Array ( ) [error] => Array ( [0] => File descriptor 3 (socket:[61004708]) leaked on lvdisplay invocation. Parent PID 2377231: sh [1] => File descriptor 4 (socket:[61004712]) leaked on lvdisplay invocation. Parent PID 2377231: sh [2] => File descriptor 11 (socket:[26768]) leaked on lvdisplay invocation. Parent PID 2377231: sh [3] => Failed to find logical volume "node04-SSD-01/vm-8894-dgGv34dczDAeHAnX-WZoDdGGaSDgLrhLg" ) [return] => 5 ) )
I opened a ticket but I didn't receive any response / feedback / etc. so, as others, i'm probably ask a refund
Noworries, solving it now, clearing backlog, you should receive a reply today.
Invoice #7130
I paid €9.99 for a server, but after two days it's still pending. I opened a ticket, but I still haven't received a response. If I do get a server, please give me vCPU>RAM>month please
@Chunkserve
Hi, check ticket - #BAV-075008 - Cant start VPS
Always get "Bad gateway Error code 502" (https://imgur.com/a/IdwoCo2)
Hey! I replied to you 5 minutes ago!
Seems issue with auto-deployment is fixed. Got a recommendation from Virtualizor team, and couple of new servers were activated seamlessly.
Also replied!
Hi, please check this ticket. my server is not working since it got activated.
Ticket #IUF-930179
Hi! Of course, still have couple of servers where fix needs to be implemented
This is on Polish node, where it was solved yesterday. I recreated the VM and should be fully reachable in like 5-10mins. I'll follow up with you on the case!
Still have some backlog of cases to go through, especially old ones, but this is getting smaller and smaller each day.
Have a great day!!
@Chunkserve,
Any VPS on sale now?
Need 1-2 vCPU, 2GB RAM, 20GB storage in Amsterdam
1 year
Hey, some options are re-stocked from current pool of the servers.
@Chunkserve
Additional vCPU
Additional 1GB RAM
Double Bandwith
Additional 1 month Free
Additional 10GB NVMe
Order Number: 4677071789
Is tor acess blocked on Chunkserve ? Cant host a website or app on tor ? (Legal one, casual)
@Chunkserve server not usable since purchased, even ssh not working, reboot or rebuild nothing works, tickets not answered. Ticket #UYN-234024
Dont see it
Where?
Hello,
My order number is: 5640559582.
Could I please have an additional vCPU?
Thank you
@Chunkserve Ticket #VCE-710640
@Chunkserve Ticket #KPW-714120 - blacklisted ip has been assigned to new vps, ssh not connecting, no reply from 2 days
here : https://billing.chunkserve.com/index.php?rp=/store/let-vm-special
@Chunkserve Ticket #VCE-710640
Order id: 5943267439
I would prefer the bandwith upgrade, I'm not going to use RAM/disk.
Order Number is:
6073654767
Order Number: 4677071789
@Chunkserve Do you know, if Netia has datacenters for own hardware?
@Chunkserve
Order Number: 4677071789