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I hear this often, but just as often those who say this are the same ones who renew our services, I don't talk about the specific case obviously but generally it's very easy to criticize and think that it's all simple to manage, not appreciating anything, like the fact of having fixed a disastrous situation that would have cut off the legs of so many hostings.
Many things promised have been done, others less so, but there are always reasons behind them and it does not mean deleted or set aside.
We listen, we are not deaf or blind, we just need time, we are a small team of 3/4 people who manage thousands of customers and hundreds of tickets a week.
Thank you, I'm glad you understood our goal, to provide the cheapest services possible and not for heavy work.
We will always aim to get better, never to get worse.
Ticket #WYU-931558 Offline 4 days.
I would like to ask how I can extend or renew my VPS service, since the renew option in the Service menu is not working on my side. Please let me know the correct renewal method?
Order Placed #1386313743
+1 vCore
+1 vCore
🙏😅
After I lost all my data I can not reinstall vps
Can you check Ticket #CJC-121677
Can you please check #NYA-921305? It is not only about PletX anymore, other things have come up.
And even if it were about PletX only, that doesn't justify not responding anymore, and just ignoring the serious issues it is causing.
Take it as a sign from on high: Don't.
Order Number is: 9094818722
I hope to receive +1 vCore and +1GB RAM
@DeluxHost, can you please process the cancellation and refund request I raised as part of #NYA-921305?
I would like to cancel at the end of the current term, now ending in early August. However, for some reason, it was surprisingly already auto-renewed more than a month before the renewal date (others have reported the same). Thus, I cannot cancel through the portal myself as it is already showing the next renewal date in August next year, 2027.
Thank you, much obliged.
⚠️⚠️ Watch out for them ⚠️⚠️
⚠️⚠️ Don't lose your money/data. They are frauds ⚠️⚠️
Check this post:
[https://lowendtalk.com/discussion/219375/️-️-deluxhost-fraud-terrible-vps-ignored-my-refund-request-attempted-to-charge-me-again#latest]
Order #8049207013
Add +vCore and 10Gbps if possible. Thanks.
STORAGE is very slow / HDD can't be mounted quite often so decided to cancel that one. Cost me almost a day to find solutions on this and reached out via ticket with them which didn't receive an answer in appr. 1 1/2 day.
Also noticed that, when partially paid via funds and partially PayPal, the PayPal one is refunded without issues but the part that came from the funds requires people to reach out via ticket to get it resolved. Still waiting for a reply on that part. Thus those payments that partially came from a wallet/funds, aren't automaticly refunded!
@DeluxHost 👆🙏
Make a ticket for bonuses they usually get back that way