⚠️⚠️ DeluxHost Fraud / terrible VPS? Ignored my refund request, attempted to charge me again

rafat · 1:01AM

I want to share my experience with DeluxHost so others can avoid them and decide for themselves.

I used to hosted all of my personal services (with local backup ofc) on DeluxHost. And as I access my services on web for my day to day work, so reliability was very important to me.

About 1–2 months after purchasing my Y-4 VPS, it started constantly getting stuck and becoming inaccessible every 2–3 days. I reported the issue to support and continued using the VPS, hoping they would fix it. I tolerated the repeated freezes for around 3–5 months before finally opening a ticket and asked for refund as the service had become unusable.

Instead of processing my refund, DeluxHost kept the ticket open for nearly one months. My refund requests were repeatedly ignored while I was asked to continue troubleshooting. As shown in the attached screenshots, I kept asking for a refund, but they largely avoided addressing it.

After a months on 14th July, DeluxHost terminated my Y-4 VPS and told me they issued a refund . However, instead of issuing the refund I had been requesting all along, they generated a new invoice and even attempted to charge my card again for the terminated VPS.

Over a week later, I then asked support why I was being billed again for a VPS that had already been terminated and Why the refund hasn't been received in my card. Rather than answering my questions, they terminated my running Storage-2 VPS and issued a refund for that VPS instead—even though I had never requested the Storage-2 VPS to be cancelled or refunded. My refund request was always for the Y-4 VPS, I even added screenshot for Y-4 VPS invoice that they tried to charge me.

In the end, I spent almost two months chasing a simple refund request while dealing with repeated downtime, ignored questions, confusing billing, and the unexpected termination of another VPS that was actively hosting my personal services. And They still haven't issued refund the VPS I requested for.

I cannot recommend DeluxHost based on my experience. If you rely on your VPS for important services, think twice before purchasing from them. My Y-4 VPS froze every 2–3 days for months, making it unreliable for hosting my services. Some friends of mine who also purchased VPSs from DeluxHost have told me they experienced similar freezing issues, although I can only speak from my own experience.

TL;DR:

1. My Y-4 VPS started freezing every 2–3 days after 1–2 months of use. I tolerated it for another 3–5 months while repeatedly asking support to fix it.
2. When the service became unusable, I requested a refund.
3. DeluxHost kept my refund request open for nearly a month, repeatedly ignoring my refund requests while asking me to continue troubleshooting.
4. They eventually terminated my Y-4 VPS, but instead of refunding it, they generated a new invoice and attempted to charge my card again for the terminated VPS.
5. When I asked why I was being billed again and why I had not received the refund, they ignored my questions, and deleted my other STORAGE-2 VPS.
6. In the end, they terminated/refunded my Storage-2 VPS, which I never asked to cancel or refund, causing me to lose all of my data and the personal services hosted on it.
7. I still have not received the refund for the Y-4 VPS that I originally requested after 2 months of troubles .
8. Based on my terrible experience, I don't recommend to buy from DeluxHost.

Screenshot of Ticket conversation