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Onidel Cloud's Thread - Announcements, Feedbacks and Discussions!

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Comments

  • SmigitSmigit Member

    @rpqu said:

    @onidel said:

    @Smigit said:
    Just saw the email about moving from Stripe to Paddle. Trying to understand if there’s implications of this section

    Pricing and tax
    Before this change, all listed prices were tax-inclusive. Our listed prices are now tax-exclusive. Payments processed through Paddle will be subject to tax (such as VAT, GST, or sales tax) based on your billing address. The applicable tax, if any, will be calculated and shown at checkout. If you have a valid tax ID (such as a VAT or GST number), you can enter it at checkout, and reverse charge may be applied where eligible - meaning tax won't be added to your invoice.

    Customers with accounts created before 6 July 2026 8:00 UTC will continue to benefit from tax-inclusive pricing, even when payments are processed through Paddle, until 15 July 2026 00:00 UTC

    Sort of reads to me as though the list price isn’t changing, and from 15 July 2026 tax is on top. Is that the case, or are older customers just going to see a different list price, and from 15 July the tax that was previously included in the price will be removed (lower list price, but neutral cost once we have tax added back at checkout).

    Wondering if this is cost neutral…or should I make early renewals/load up some credit.

    list price isn't changing - it was tax-inclusive, now it is tax-exclusive.

    new customers will have tax added on top of the list price, depend on where the billing address is. AU is 10%, US is 0%, etc

    existing customers, will not pay tax on top of the list price until 15 July

    so it's better to make early renewals / topup credit now.

    hope it makes sense :sweat_smile:


    Change the address yesterday @Murv @oloke

    Time to plug in my Oregon, US mail forward address.

    @bdl said:

    @Smigit said:
    Yep makes sense, and how I read it. So unfortunately 10% price bump effectively (for me) with the GST.

    me too - gonna load up one year's credit methinks

    Yeah. Bit of a bummer, but the service remains outstanding so I’ll cop it.

    Thanked by 4Murv onidel oloke rpqu
  • alexanderrasalexanderras Member

    @equalz said:
    can you prepay an invoice or is that just cloud credit?

    Just prepaid my annual service that was up for renewal next month

    Thanked by 1equalz
  • equalzequalz Member

    @alexanderras said:

    @equalz said:
    can you prepay an invoice or is that just cloud credit?

    Just prepaid my annual service that was up for renewal next month

    ok cool, will look in the panel cheers

  • bdlbdl Member
    edited July 6

    @equalz said:

    @alexanderras said:

    @equalz said:
    can you prepay an invoice or is that just cloud credit?

    Just prepaid my annual service that was up for renewal next month

    ok cool, will look in the panel cheers

    On the dashboard, if you click the blue arrows circle next to "Next Due Date" under "Current Billing" for your service (bottom right), you can renew now (to extend your service by one billing cycle) :)

    Thanked by 3oloke equalz onidel
  • equalzequalz Member

    @bdl said:

    @equalz said:

    @alexanderras said:

    @equalz said:
    can you prepay an invoice or is that just cloud credit?

    Just prepaid my annual service that was up for renewal next month

    ok cool, will look in the panel cheers

    On the dashboard, if you click the blue arrows circle next to "Next Due Date" under "Current Billing" for your service (bottom right), you can renew now (to extend your service by one billing cycle) :)

    legend, thanks mate B)

    Thanked by 2bdl onidel
  • NotFoundExceptionNotFoundException Member

    @onidel said:

    @Smigit said:
    Just saw the email about moving from Stripe to Paddle. Trying to understand if there’s implications of this section

    Pricing and tax
    Before this change, all listed prices were tax-inclusive. Our listed prices are now tax-exclusive. Payments processed through Paddle will be subject to tax (such as VAT, GST, or sales tax) based on your billing address. The applicable tax, if any, will be calculated and shown at checkout. If you have a valid tax ID (such as a VAT or GST number), you can enter it at checkout, and reverse charge may be applied where eligible - meaning tax won't be added to your invoice.

    Customers with accounts created before 6 July 2026 8:00 UTC will continue to benefit from tax-inclusive pricing, even when payments are processed through Paddle, until 15 July 2026 00:00 UTC

    Sort of reads to me as though the list price isn’t changing, and from 15 July 2026 tax is on top. Is that the case, or are older customers just going to see a different list price, and from 15 July the tax that was previously included in the price will be removed (lower list price, but neutral cost once we have tax added back at checkout).

    Wondering if this is cost neutral…or should I make early renewals/load up some credit.

    list price isn't changing - it was tax-inclusive, now it is tax-exclusive.

    new customers will have tax added on top of the list price, depend on where the billing address is. AU is 10%, US is 0%, etc

    existing customers, will not pay tax on top of the list price until 15 July

    so it's better to make early renewals / topup credit now.

    hope it makes sense :sweat_smile:

    So basically it’s an uneven price increases for everyone? Seems a bit unfair or didn’t I understand kt correctly?

    Thanked by 1onidel
  • olokeoloke Member, Host Rep
    edited July 6

    @bdl said:

    @equalz said:

    @alexanderras said:

    @equalz said:
    can you prepay an invoice or is that just cloud credit?

    Just prepaid my annual service that was up for renewal next month

    ok cool, will look in the panel cheers

    On the dashboard, if you click the blue arrows circle next to "Next Due Date" under "Current Billing" for your service (bottom right), you can renew now (to extend your service by one billing cycle) :)

    Good write-up!

    Changing/extending billing cycle is also covered in our KB :)

    https://kb.onidel.com/hc/kb/articles/1758871755-how-to-change-vps-billing-cycle

    Thanked by 2bdl onidel
  • UmcookiesUmcookies Member

    @onidel said:

    @Smigit said:
    Just saw the email about moving from Stripe to Paddle. Trying to understand if there’s implications of this section

    Pricing and tax
    Before this change, all listed prices were tax-inclusive. Our listed prices are now tax-exclusive. Payments processed through Paddle will be subject to tax (such as VAT, GST, or sales tax) based on your billing address. The applicable tax, if any, will be calculated and shown at checkout. If you have a valid tax ID (such as a VAT or GST number), you can enter it at checkout, and reverse charge may be applied where eligible - meaning tax won't be added to your invoice.

    Customers with accounts created before 6 July 2026 8:00 UTC will continue to benefit from tax-inclusive pricing, even when payments are processed through Paddle, until 15 July 2026 00:00 UTC

    Sort of reads to me as though the list price isn’t changing, and from 15 July 2026 tax is on top. Is that the case, or are older customers just going to see a different list price, and from 15 July the tax that was previously included in the price will be removed (lower list price, but neutral cost once we have tax added back at checkout).

    Wondering if this is cost neutral…or should I make early renewals/load up some credit.

    list price isn't changing - it was tax-inclusive, now it is tax-exclusive.

    new customers will have tax added on top of the list price, depend on where the billing address is. AU is 10%, US is 0%, etc

    existing customers, will not pay tax on top of the list price until 15 July

    so it's better to make early renewals / topup credit now.

    hope it makes sense :sweat_smile:

    Seems you operate out of Aus, how does this work with ACCC and their display pricing laws?
    Displayed price must include GST, no?

    I'd test but I assume my account is grandfathered so cant test until after the 15th.

    Thanked by 1onidel
  • onidelonidel Member, Patron Provider, Top Host, Megathread Squad

    @Umcookies said:

    @onidel said:

    @Smigit said:
    Just saw the email about moving from Stripe to Paddle. Trying to understand if there’s implications of this section

    Pricing and tax
    Before this change, all listed prices were tax-inclusive. Our listed prices are now tax-exclusive. Payments processed through Paddle will be subject to tax (such as VAT, GST, or sales tax) based on your billing address. The applicable tax, if any, will be calculated and shown at checkout. If you have a valid tax ID (such as a VAT or GST number), you can enter it at checkout, and reverse charge may be applied where eligible - meaning tax won't be added to your invoice.

    Customers with accounts created before 6 July 2026 8:00 UTC will continue to benefit from tax-inclusive pricing, even when payments are processed through Paddle, until 15 July 2026 00:00 UTC

    Sort of reads to me as though the list price isn’t changing, and from 15 July 2026 tax is on top. Is that the case, or are older customers just going to see a different list price, and from 15 July the tax that was previously included in the price will be removed (lower list price, but neutral cost once we have tax added back at checkout).

    Wondering if this is cost neutral…or should I make early renewals/load up some credit.

    list price isn't changing - it was tax-inclusive, now it is tax-exclusive.

    new customers will have tax added on top of the list price, depend on where the billing address is. AU is 10%, US is 0%, etc

    existing customers, will not pay tax on top of the list price until 15 July

    so it's better to make early renewals / topup credit now.

    hope it makes sense :sweat_smile:

    Seems you operate out of Aus, how does this work with ACCC and their display pricing laws?
    Displayed price must include GST, no?

    I'd test but I assume my account is grandfathered so cant test until after the 15th.

    yes, on the website (https://onidel.com) GST is included already if you're visiting from Aus.

    panel will be updated to reflect this to Aus customers as well.

  • rpqurpqu Member
    edited July 7

    @onidel said:

    @Umcookies said:

    @onidel said:

    @Smigit said:
    Just saw the email about moving from Stripe to Paddle. Trying to understand if there’s implications of this section

    Pricing and tax
    Before this change, all listed prices were tax-inclusive. Our listed prices are now tax-exclusive. Payments processed through Paddle will be subject to tax (such as VAT, GST, or sales tax) based on your billing address. The applicable tax, if any, will be calculated and shown at checkout. If you have a valid tax ID (such as a VAT or GST number), you can enter it at checkout, and reverse charge may be applied where eligible - meaning tax won't be added to your invoice.

    Customers with accounts created before 6 July 2026 8:00 UTC will continue to benefit from tax-inclusive pricing, even when payments are processed through Paddle, until 15 July 2026 00:00 UTC

    Sort of reads to me as though the list price isn’t changing, and from 15 July 2026 tax is on top. Is that the case, or are older customers just going to see a different list price, and from 15 July the tax that was previously included in the price will be removed (lower list price, but neutral cost once we have tax added back at checkout).

    Wondering if this is cost neutral…or should I make early renewals/load up some credit.

    list price isn't changing - it was tax-inclusive, now it is tax-exclusive.

    new customers will have tax added on top of the list price, depend on where the billing address is. AU is 10%, US is 0%, etc

    existing customers, will not pay tax on top of the list price until 15 July

    so it's better to make early renewals / topup credit now.

    hope it makes sense :sweat_smile:

    Seems you operate out of Aus, how does this work with ACCC and their display pricing laws?
    Displayed price must include GST, no?

    I'd test but I assume my account is grandfathered so cant test until after the 15th.

    yes, on the website (https://onidel.com) GST is included already if you're visiting from Aus.

    panel will be updated to reflect this to Aus customers as well.

    Just revisit the ACCC YouTube. I remember 8-12 years ago it was like this

    Onidel: ACCC shenanigans allow

    Thanked by 1onidel
  • AlteredParadoxAlteredParadox Member, Megathread Squad

    I just wanna know when @oloke is gonna give us a $7 thing

    Thanked by 3Smigit oloke tux
  • SmigitSmigit Member

    @AlteredParadox said:
    I just wanna know when @oloke is gonna give us a $7 thing

    Need it to be $6.40 to account for the 10% gee-esss-tee

    Thanked by 2onidel rpqu
  • rpqurpqu Member

    @Smigit said:

    @AlteredParadox said:
    I just wanna know when @oloke is gonna give us a $7 thing

    Need it to be $6.40 to account for the 10% gee-esss-tee

    Maybe 100GB S3 $6.4/year

    Thanked by 2Smigit tux
  • onidelonidel Member, Patron Provider, Top Host, Megathread Squad
    edited July 7

    @Smigit said:

    @rpqu said:

    @onidel said:

    @Smigit said:
    Just saw the email about moving from Stripe to Paddle. Trying to understand if there’s implications of this section

    Pricing and tax
    Before this change, all listed prices were tax-inclusive. Our listed prices are now tax-exclusive. Payments processed through Paddle will be subject to tax (such as VAT, GST, or sales tax) based on your billing address. The applicable tax, if any, will be calculated and shown at checkout. If you have a valid tax ID (such as a VAT or GST number), you can enter it at checkout, and reverse charge may be applied where eligible - meaning tax won't be added to your invoice.

    Customers with accounts created before 6 July 2026 8:00 UTC will continue to benefit from tax-inclusive pricing, even when payments are processed through Paddle, until 15 July 2026 00:00 UTC

    Sort of reads to me as though the list price isn’t changing, and from 15 July 2026 tax is on top. Is that the case, or are older customers just going to see a different list price, and from 15 July the tax that was previously included in the price will be removed (lower list price, but neutral cost once we have tax added back at checkout).

    Wondering if this is cost neutral…or should I make early renewals/load up some credit.

    list price isn't changing - it was tax-inclusive, now it is tax-exclusive.

    new customers will have tax added on top of the list price, depend on where the billing address is. AU is 10%, US is 0%, etc

    existing customers, will not pay tax on top of the list price until 15 July

    so it's better to make early renewals / topup credit now.

    hope it makes sense :sweat_smile:


    Change the address yesterday @Murv @oloke

    Time to plug in my Oregon, US mail forward address.

    @bdl said:

    @Smigit said:
    Yep makes sense, and how I read it. So unfortunately 10% price bump effectively (for me) with the GST.

    me too - gonna load up one year's credit methinks

    Yeah. Bit of a bummer, but the service remains outstanding so I’ll cop it.

    thanks for your support. it truly means a lot to us.

    we'll be running a promotion in the next few weeks once the Melbourne location is live, but don't expect anything too crazy.

    hardware prices don't seem to be coming down, and freight costs are fk high right now. we used to pay around $500-$600 to ship half a pallet from the US to Singapore or Australia. Now, the exact same shipment costs about $1,200. I don't even want to look at DDR5 pricing right now.

    that said, we'll keep expanding - just at a slower pace than we originally anticipated. Our top priority remains delivering high-quality service, and we have no plans to compromise on that.

    we'll also be introducing smaller S3 plans, likely starting with a 250 GB annual plan.

    Thanked by 17AlteredParadox nick_ rpqu iriska Smigit forest nullnothere equalz BilohBucks Decicus go626201 oloke javax1 Xrmaddness JohnnySac mandala tux
  • equalzequalz Member

    Yessss, bring on the onideals

    Thanked by 1tux
  • nghialelenghialele Member

    Hello, i love you

    Good bye

    Thanked by 2sh97 onidel
  • tanvh79tanvh79 Member

    I'm waiting for Black Friday sales; I wonder what interesting deals will be available this year? :p

    Thanked by 2nghialele tux
  • nullnotherenullnothere Member

    @onidel said: smaller S3 plans, likely starting with a 250 GB annual plan.

    Woo Hoo!

    Could you also consider a "pooled" S3 plan - where we can have some S3 storage (pooled across locations) for redundancy? It would be very comforting to know that I have 2 copies of my backups on your S3 storage in 2 locations :-)

  • sh97sh97 Member, Host Rep

    can i be an onidel LUVER but an oloke HATER?

    Thanked by 1nghialele
  • JohnFilch123JohnFilch123 Member

    @sh97 said:
    can i be an onidel LUVER but an oloke HATER?

    No.

  • onidelonidel Member, Patron Provider, Top Host, Megathread Squad

    @tanvh79 said:
    I'm waiting for Black Friday sales; I wonder what interesting deals will be available this year? :p

    idk, let me ask if our vendors have any BF deals for us first :D

    Thanked by 2nghialele forest
  • onidelonidel Member, Patron Provider, Top Host, Megathread Squad

    @nullnothere said:

    @onidel said: smaller S3 plans, likely starting with a 250 GB annual plan.

    Woo Hoo!

    Could you also consider a "pooled" S3 plan - where we can have some S3 storage (pooled across locations) for redundancy? It would be very comforting to know that I have 2 copies of my backups on your S3 storage in 2 locations :-)

    you mean splitting 250G into 125GB in AU and 125GB in SG?

    Thanked by 1nullnothere
  • onidelonidel Member, Patron Provider, Top Host, Megathread Squad

    @sh97 said:
    can i be an onidel LUVER but an oloke HATER?

    how could you hate oloke

    Thanked by 8nghialele forest Decicus sh97 Nekopara oloke plumberg JohnnySac
  • nghialelenghialele Member

    @onidel said:

    @sh97 said:
    can i be an onidel LUVER but an oloke HATER?

    how could you hate oloke

    Mission Impossibel 67: Hate Oloker

  • BilohBucksBilohBucks Member

    Any plans to have LA or similar location?

    Thanked by 1onidel
  • SmigitSmigit Member

    @onidel said:

    @Smigit said:

    @rpqu said:

    @onidel said:

    @Smigit said:
    Just saw the email about moving from Stripe to Paddle. Trying to understand if there’s implications of this section

    Pricing and tax
    Before this change, all listed prices were tax-inclusive. Our listed prices are now tax-exclusive. Payments processed through Paddle will be subject to tax (such as VAT, GST, or sales tax) based on your billing address. The applicable tax, if any, will be calculated and shown at checkout. If you have a valid tax ID (such as a VAT or GST number), you can enter it at checkout, and reverse charge may be applied where eligible - meaning tax won't be added to your invoice.

    Customers with accounts created before 6 July 2026 8:00 UTC will continue to benefit from tax-inclusive pricing, even when payments are processed through Paddle, until 15 July 2026 00:00 UTC

    Sort of reads to me as though the list price isn’t changing, and from 15 July 2026 tax is on top. Is that the case, or are older customers just going to see a different list price, and from 15 July the tax that was previously included in the price will be removed (lower list price, but neutral cost once we have tax added back at checkout).

    Wondering if this is cost neutral…or should I make early renewals/load up some credit.

    list price isn't changing - it was tax-inclusive, now it is tax-exclusive.

    new customers will have tax added on top of the list price, depend on where the billing address is. AU is 10%, US is 0%, etc

    existing customers, will not pay tax on top of the list price until 15 July

    so it's better to make early renewals / topup credit now.

    hope it makes sense :sweat_smile:


    Change the address yesterday @Murv @oloke

    Time to plug in my Oregon, US mail forward address.

    @bdl said:

    @Smigit said:
    Yep makes sense, and how I read it. So unfortunately 10% price bump effectively (for me) with the GST.

    me too - gonna load up one year's credit methinks

    Yeah. Bit of a bummer, but the service remains outstanding so I’ll cop it.

    thanks for your support. it truly means a lot to us.

    You’re welcome. Thanks for a great service that continues to add cool new features along the way.

    Out of interest, how’s the managed SQL going? Haven’t heard any news regarding beta changes to that one for a bit.

    Thanked by 2nghialele onidel
  • sh97sh97 Member, Host Rep

    @onidel said:

    @sh97 said:
    can i be an onidel LUVER but an oloke HATER?

    how could you hate oloke

    Thanked by 13mans_xd Murv oloke onidel rpqu nghialele plumberg iriska dsbnoob Xrmaddness AlteredParadox JohnnySac mandala
  • onidelonidel Member, Patron Provider, Top Host, Megathread Squad

    @BilohBucks said:
    Any plans to have LA or similar location?

    how “similar”? high bw and good connectivity to APAC?

    Thanked by 2BilohBucks rpqu
  • onidelonidel Member, Patron Provider, Top Host, Megathread Squad

    @Smigit said:

    @onidel said:

    @Smigit said:

    @rpqu said:

    @onidel said:

    @Smigit said:
    Just saw the email about moving from Stripe to Paddle. Trying to understand if there’s implications of this section

    Pricing and tax
    Before this change, all listed prices were tax-inclusive. Our listed prices are now tax-exclusive. Payments processed through Paddle will be subject to tax (such as VAT, GST, or sales tax) based on your billing address. The applicable tax, if any, will be calculated and shown at checkout. If you have a valid tax ID (such as a VAT or GST number), you can enter it at checkout, and reverse charge may be applied where eligible - meaning tax won't be added to your invoice.

    Customers with accounts created before 6 July 2026 8:00 UTC will continue to benefit from tax-inclusive pricing, even when payments are processed through Paddle, until 15 July 2026 00:00 UTC

    Sort of reads to me as though the list price isn’t changing, and from 15 July 2026 tax is on top. Is that the case, or are older customers just going to see a different list price, and from 15 July the tax that was previously included in the price will be removed (lower list price, but neutral cost once we have tax added back at checkout).

    Wondering if this is cost neutral…or should I make early renewals/load up some credit.

    list price isn't changing - it was tax-inclusive, now it is tax-exclusive.

    new customers will have tax added on top of the list price, depend on where the billing address is. AU is 10%, US is 0%, etc

    existing customers, will not pay tax on top of the list price until 15 July

    so it's better to make early renewals / topup credit now.

    hope it makes sense :sweat_smile:


    Change the address yesterday @Murv @oloke

    Time to plug in my Oregon, US mail forward address.

    @bdl said:

    @Smigit said:
    Yep makes sense, and how I read it. So unfortunately 10% price bump effectively (for me) with the GST.

    me too - gonna load up one year's credit methinks

    Yeah. Bit of a bummer, but the service remains outstanding so I’ll cop it.

    thanks for your support. it truly means a lot to us.

    You’re welcome. Thanks for a great service that continues to add cool new features along the way.

    Out of interest, how’s the managed SQL going? Haven’t heard any news regarding beta changes to that one for a bit.

    yeah we are still working on it, fixing bugs and addressing feedbacks, but resources are being filled up quite quick so we are reserving for VMs atm

    Thanked by 1Smigit
  • BilohBucksBilohBucks Member

    @onidel said:

    @BilohBucks said:
    Any plans to have LA or similar location?

    how “similar”? high bw and good connectivity to APAC?

    SLC, anywhere in west coast to be honest. Just asking tho, my clientbase require lather low latency to LA game servers rather than APAC region etc

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