Onidel Cloud's Thread - Announcements, Feedbacks and Discussions!

Smigit

@rpqu said:

@onidel said:

@Smigit said:
Just saw the email about moving from Stripe to Paddle. Trying to understand if there’s implications of this section

Pricing and tax
Before this change, all listed prices were tax-inclusive. Our listed prices are now tax-exclusive. Payments processed through Paddle will be subject to tax (such as VAT, GST, or sales tax) based on your billing address. The applicable tax, if any, will be calculated and shown at checkout. If you have a valid tax ID (such as a VAT or GST number), you can enter it at checkout, and reverse charge may be applied where eligible - meaning tax won't be added to your invoice.

Customers with accounts created before 6 July 2026 8:00 UTC will continue to benefit from tax-inclusive pricing, even when payments are processed through Paddle, until 15 July 2026 00:00 UTC

Sort of reads to me as though the list price isn’t changing, and from 15 July 2026 tax is on top. Is that the case, or are older customers just going to see a different list price, and from 15 July the tax that was previously included in the price will be removed (lower list price, but neutral cost once we have tax added back at checkout).

Wondering if this is cost neutral…or should I make early renewals/load up some credit.

list price isn't changing - it was tax-inclusive, now it is tax-exclusive.

new customers will have tax added on top of the list price, depend on where the billing address is. AU is 10%, US is 0%, etc

existing customers, will not pay tax on top of the list price until 15 July

so it's better to make early renewals / topup credit now.

hope it makes sense

Change the address yesterday @Murv @oloke

Time to plug in my Oregon, US mail forward address.

@bdl said:

@Smigit said:
Yep makes sense, and how I read it. So unfortunately 10% price bump effectively (for me) with the GST.

me too - gonna load up one year's credit methinks

Yeah. Bit of a bummer, but the service remains outstanding so I’ll cop it.

alexanderras

@equalz said:
can you prepay an invoice or is that just cloud credit?

Just prepaid my annual service that was up for renewal next month

equalz

@alexanderras said:

@equalz said:
can you prepay an invoice or is that just cloud credit?

Just prepaid my annual service that was up for renewal next month

ok cool, will look in the panel cheers

bdl

@equalz said:

@alexanderras said:

@equalz said:
can you prepay an invoice or is that just cloud credit?

Just prepaid my annual service that was up for renewal next month

ok cool, will look in the panel cheers

On the dashboard, if you click the blue arrows circle next to "Next Due Date" under "Current Billing" for your service (bottom right), you can renew now (to extend your service by one billing cycle)

equalz

@bdl said:

@equalz said:

@alexanderras said:

@equalz said:
can you prepay an invoice or is that just cloud credit?

Just prepaid my annual service that was up for renewal next month

ok cool, will look in the panel cheers

On the dashboard, if you click the blue arrows circle next to "Next Due Date" under "Current Billing" for your service (bottom right), you can renew now (to extend your service by one billing cycle)

legend, thanks mate

NotFoundException

@onidel said:

@Smigit said:
Just saw the email about moving from Stripe to Paddle. Trying to understand if there’s implications of this section

Pricing and tax
Before this change, all listed prices were tax-inclusive. Our listed prices are now tax-exclusive. Payments processed through Paddle will be subject to tax (such as VAT, GST, or sales tax) based on your billing address. The applicable tax, if any, will be calculated and shown at checkout. If you have a valid tax ID (such as a VAT or GST number), you can enter it at checkout, and reverse charge may be applied where eligible - meaning tax won't be added to your invoice.

Customers with accounts created before 6 July 2026 8:00 UTC will continue to benefit from tax-inclusive pricing, even when payments are processed through Paddle, until 15 July 2026 00:00 UTC

Sort of reads to me as though the list price isn’t changing, and from 15 July 2026 tax is on top. Is that the case, or are older customers just going to see a different list price, and from 15 July the tax that was previously included in the price will be removed (lower list price, but neutral cost once we have tax added back at checkout).

Wondering if this is cost neutral…or should I make early renewals/load up some credit.

list price isn't changing - it was tax-inclusive, now it is tax-exclusive.

new customers will have tax added on top of the list price, depend on where the billing address is. AU is 10%, US is 0%, etc

existing customers, will not pay tax on top of the list price until 15 July

so it's better to make early renewals / topup credit now.

hope it makes sense

So basically it’s an uneven price increases for everyone? Seems a bit unfair or didn’t I understand kt correctly?

oloke

@bdl said:

@equalz said:

@alexanderras said:

@equalz said:
can you prepay an invoice or is that just cloud credit?

Just prepaid my annual service that was up for renewal next month

ok cool, will look in the panel cheers

On the dashboard, if you click the blue arrows circle next to "Next Due Date" under "Current Billing" for your service (bottom right), you can renew now (to extend your service by one billing cycle)

Good write-up!

Changing/extending billing cycle is also covered in our KB

https://kb.onidel.com/hc/kb/articles/1758871755-how-to-change-vps-billing-cycle

Umcookies

@onidel said:

@Smigit said:
Just saw the email about moving from Stripe to Paddle. Trying to understand if there’s implications of this section

Pricing and tax
Before this change, all listed prices were tax-inclusive. Our listed prices are now tax-exclusive. Payments processed through Paddle will be subject to tax (such as VAT, GST, or sales tax) based on your billing address. The applicable tax, if any, will be calculated and shown at checkout. If you have a valid tax ID (such as a VAT or GST number), you can enter it at checkout, and reverse charge may be applied where eligible - meaning tax won't be added to your invoice.

Customers with accounts created before 6 July 2026 8:00 UTC will continue to benefit from tax-inclusive pricing, even when payments are processed through Paddle, until 15 July 2026 00:00 UTC

Sort of reads to me as though the list price isn’t changing, and from 15 July 2026 tax is on top. Is that the case, or are older customers just going to see a different list price, and from 15 July the tax that was previously included in the price will be removed (lower list price, but neutral cost once we have tax added back at checkout).

Wondering if this is cost neutral…or should I make early renewals/load up some credit.

list price isn't changing - it was tax-inclusive, now it is tax-exclusive.

new customers will have tax added on top of the list price, depend on where the billing address is. AU is 10%, US is 0%, etc

existing customers, will not pay tax on top of the list price until 15 July

so it's better to make early renewals / topup credit now.

hope it makes sense

Seems you operate out of Aus, how does this work with ACCC and their display pricing laws?
Displayed price must include GST, no?

I'd test but I assume my account is grandfathered so cant test until after the 15th.

onidel

@Umcookies said:

@onidel said:

@Smigit said:
Just saw the email about moving from Stripe to Paddle. Trying to understand if there’s implications of this section

Pricing and tax
Before this change, all listed prices were tax-inclusive. Our listed prices are now tax-exclusive. Payments processed through Paddle will be subject to tax (such as VAT, GST, or sales tax) based on your billing address. The applicable tax, if any, will be calculated and shown at checkout. If you have a valid tax ID (such as a VAT or GST number), you can enter it at checkout, and reverse charge may be applied where eligible - meaning tax won't be added to your invoice.

Customers with accounts created before 6 July 2026 8:00 UTC will continue to benefit from tax-inclusive pricing, even when payments are processed through Paddle, until 15 July 2026 00:00 UTC

Sort of reads to me as though the list price isn’t changing, and from 15 July 2026 tax is on top. Is that the case, or are older customers just going to see a different list price, and from 15 July the tax that was previously included in the price will be removed (lower list price, but neutral cost once we have tax added back at checkout).

Wondering if this is cost neutral…or should I make early renewals/load up some credit.

list price isn't changing - it was tax-inclusive, now it is tax-exclusive.

new customers will have tax added on top of the list price, depend on where the billing address is. AU is 10%, US is 0%, etc

existing customers, will not pay tax on top of the list price until 15 July

so it's better to make early renewals / topup credit now.

hope it makes sense

Seems you operate out of Aus, how does this work with ACCC and their display pricing laws?
Displayed price must include GST, no?

I'd test but I assume my account is grandfathered so cant test until after the 15th.

yes, on the website (https://onidel.com) GST is included already if you're visiting from Aus.

panel will be updated to reflect this to Aus customers as well.

rpqu

@onidel said:

@Umcookies said:

@onidel said:

@Smigit said:
Just saw the email about moving from Stripe to Paddle. Trying to understand if there’s implications of this section

Pricing and tax
Before this change, all listed prices were tax-inclusive. Our listed prices are now tax-exclusive. Payments processed through Paddle will be subject to tax (such as VAT, GST, or sales tax) based on your billing address. The applicable tax, if any, will be calculated and shown at checkout. If you have a valid tax ID (such as a VAT or GST number), you can enter it at checkout, and reverse charge may be applied where eligible - meaning tax won't be added to your invoice.

Customers with accounts created before 6 July 2026 8:00 UTC will continue to benefit from tax-inclusive pricing, even when payments are processed through Paddle, until 15 July 2026 00:00 UTC

Sort of reads to me as though the list price isn’t changing, and from 15 July 2026 tax is on top. Is that the case, or are older customers just going to see a different list price, and from 15 July the tax that was previously included in the price will be removed (lower list price, but neutral cost once we have tax added back at checkout).

Wondering if this is cost neutral…or should I make early renewals/load up some credit.

list price isn't changing - it was tax-inclusive, now it is tax-exclusive.

new customers will have tax added on top of the list price, depend on where the billing address is. AU is 10%, US is 0%, etc

existing customers, will not pay tax on top of the list price until 15 July

so it's better to make early renewals / topup credit now.

hope it makes sense

Seems you operate out of Aus, how does this work with ACCC and their display pricing laws?
Displayed price must include GST, no?

I'd test but I assume my account is grandfathered so cant test until after the 15th.

yes, on the website (https://onidel.com) GST is included already if you're visiting from Aus.

panel will be updated to reflect this to Aus customers as well.

Just revisit the ACCC YouTube. I remember 8-12 years ago it was like this

Onidel: ACCC shenanigans allow

AlteredParadox

I just wanna know when @oloke is gonna give us a $7 thing

Smigit

@AlteredParadox said:
I just wanna know when @oloke is gonna give us a $7 thing

Need it to be $6.40 to account for the 10% gee-esss-tee

rpqu

@Smigit said:

@AlteredParadox said:
I just wanna know when @oloke is gonna give us a $7 thing

Need it to be $6.40 to account for the 10% gee-esss-tee

Maybe 100GB S3 $6.4/year

onidel

@Smigit said:

@rpqu said:

@onidel said:

@Smigit said:
Just saw the email about moving from Stripe to Paddle. Trying to understand if there’s implications of this section

Pricing and tax
Before this change, all listed prices were tax-inclusive. Our listed prices are now tax-exclusive. Payments processed through Paddle will be subject to tax (such as VAT, GST, or sales tax) based on your billing address. The applicable tax, if any, will be calculated and shown at checkout. If you have a valid tax ID (such as a VAT or GST number), you can enter it at checkout, and reverse charge may be applied where eligible - meaning tax won't be added to your invoice.

Customers with accounts created before 6 July 2026 8:00 UTC will continue to benefit from tax-inclusive pricing, even when payments are processed through Paddle, until 15 July 2026 00:00 UTC

Sort of reads to me as though the list price isn’t changing, and from 15 July 2026 tax is on top. Is that the case, or are older customers just going to see a different list price, and from 15 July the tax that was previously included in the price will be removed (lower list price, but neutral cost once we have tax added back at checkout).

Wondering if this is cost neutral…or should I make early renewals/load up some credit.

list price isn't changing - it was tax-inclusive, now it is tax-exclusive.

new customers will have tax added on top of the list price, depend on where the billing address is. AU is 10%, US is 0%, etc

existing customers, will not pay tax on top of the list price until 15 July

so it's better to make early renewals / topup credit now.

hope it makes sense

Change the address yesterday @Murv @oloke

Time to plug in my Oregon, US mail forward address.

@bdl said:

@Smigit said:
Yep makes sense, and how I read it. So unfortunately 10% price bump effectively (for me) with the GST.

me too - gonna load up one year's credit methinks

Yeah. Bit of a bummer, but the service remains outstanding so I’ll cop it.

thanks for your support. it truly means a lot to us.

we'll be running a promotion in the next few weeks once the Melbourne location is live, but don't expect anything too crazy.

hardware prices don't seem to be coming down, and freight costs are fk high right now. we used to pay around $500-$600 to ship half a pallet from the US to Singapore or Australia. Now, the exact same shipment costs about $1,200. I don't even want to look at DDR5 pricing right now.

that said, we'll keep expanding - just at a slower pace than we originally anticipated. Our top priority remains delivering high-quality service, and we have no plans to compromise on that.

we'll also be introducing smaller S3 plans, likely starting with a 250 GB annual plan.

equalz

Yessss, bring on the onideals

nghialele

Hello, i love you

Good bye

tanvh79

I'm waiting for Black Friday sales; I wonder what interesting deals will be available this year?

nullnothere

@onidel said: smaller S3 plans, likely starting with a 250 GB annual plan.

Woo Hoo!

Could you also consider a "pooled" S3 plan - where we can have some S3 storage (pooled across locations) for redundancy? It would be very comforting to know that I have 2 copies of my backups on your S3 storage in 2 locations :-)

sh97

can i be an onidel LUVER but an oloke HATER?

JohnFilch123

@sh97 said:
can i be an onidel LUVER but an oloke HATER?

No.

onidel

@tanvh79 said:
I'm waiting for Black Friday sales; I wonder what interesting deals will be available this year?

idk, let me ask if our vendors have any BF deals for us first

onidel

@nullnothere said:

@onidel said: smaller S3 plans, likely starting with a 250 GB annual plan.

Woo Hoo!

Could you also consider a "pooled" S3 plan - where we can have some S3 storage (pooled across locations) for redundancy? It would be very comforting to know that I have 2 copies of my backups on your S3 storage in 2 locations :-)

you mean splitting 250G into 125GB in AU and 125GB in SG?

onidel

@sh97 said:
can i be an onidel LUVER but an oloke HATER?

how could you hate oloke

nghialele

@onidel said:

@sh97 said:
can i be an onidel LUVER but an oloke HATER?

how could you hate oloke

Mission Impossibel 67: Hate Oloker

BilohBucks

Any plans to have LA or similar location?

Smigit

@onidel said:

@Smigit said:

@rpqu said:

@onidel said:

@Smigit said:
Just saw the email about moving from Stripe to Paddle. Trying to understand if there’s implications of this section

Pricing and tax
Before this change, all listed prices were tax-inclusive. Our listed prices are now tax-exclusive. Payments processed through Paddle will be subject to tax (such as VAT, GST, or sales tax) based on your billing address. The applicable tax, if any, will be calculated and shown at checkout. If you have a valid tax ID (such as a VAT or GST number), you can enter it at checkout, and reverse charge may be applied where eligible - meaning tax won't be added to your invoice.

Customers with accounts created before 6 July 2026 8:00 UTC will continue to benefit from tax-inclusive pricing, even when payments are processed through Paddle, until 15 July 2026 00:00 UTC

Sort of reads to me as though the list price isn’t changing, and from 15 July 2026 tax is on top. Is that the case, or are older customers just going to see a different list price, and from 15 July the tax that was previously included in the price will be removed (lower list price, but neutral cost once we have tax added back at checkout).

Wondering if this is cost neutral…or should I make early renewals/load up some credit.

list price isn't changing - it was tax-inclusive, now it is tax-exclusive.

new customers will have tax added on top of the list price, depend on where the billing address is. AU is 10%, US is 0%, etc

existing customers, will not pay tax on top of the list price until 15 July

so it's better to make early renewals / topup credit now.

hope it makes sense

Change the address yesterday @Murv @oloke

Time to plug in my Oregon, US mail forward address.

@bdl said:

@Smigit said:
Yep makes sense, and how I read it. So unfortunately 10% price bump effectively (for me) with the GST.

me too - gonna load up one year's credit methinks

Yeah. Bit of a bummer, but the service remains outstanding so I’ll cop it.

thanks for your support. it truly means a lot to us.

You’re welcome. Thanks for a great service that continues to add cool new features along the way.

Out of interest, how’s the managed SQL going? Haven’t heard any news regarding beta changes to that one for a bit.

sh97

@onidel said:

@sh97 said:
can i be an onidel LUVER but an oloke HATER?

how could you hate oloke

onidel

@BilohBucks said:
Any plans to have LA or similar location?

how “similar”? high bw and good connectivity to APAC?

onidel

@Smigit said:

@onidel said:

@Smigit said:

@rpqu said:

@onidel said:

@Smigit said:
Just saw the email about moving from Stripe to Paddle. Trying to understand if there’s implications of this section

Pricing and tax
Before this change, all listed prices were tax-inclusive. Our listed prices are now tax-exclusive. Payments processed through Paddle will be subject to tax (such as VAT, GST, or sales tax) based on your billing address. The applicable tax, if any, will be calculated and shown at checkout. If you have a valid tax ID (such as a VAT or GST number), you can enter it at checkout, and reverse charge may be applied where eligible - meaning tax won't be added to your invoice.

Customers with accounts created before 6 July 2026 8:00 UTC will continue to benefit from tax-inclusive pricing, even when payments are processed through Paddle, until 15 July 2026 00:00 UTC

Sort of reads to me as though the list price isn’t changing, and from 15 July 2026 tax is on top. Is that the case, or are older customers just going to see a different list price, and from 15 July the tax that was previously included in the price will be removed (lower list price, but neutral cost once we have tax added back at checkout).

Wondering if this is cost neutral…or should I make early renewals/load up some credit.

list price isn't changing - it was tax-inclusive, now it is tax-exclusive.

new customers will have tax added on top of the list price, depend on where the billing address is. AU is 10%, US is 0%, etc

existing customers, will not pay tax on top of the list price until 15 July

so it's better to make early renewals / topup credit now.

hope it makes sense

Change the address yesterday @Murv @oloke

Time to plug in my Oregon, US mail forward address.

@bdl said:

@Smigit said:
Yep makes sense, and how I read it. So unfortunately 10% price bump effectively (for me) with the GST.

me too - gonna load up one year's credit methinks

Yeah. Bit of a bummer, but the service remains outstanding so I’ll cop it.

thanks for your support. it truly means a lot to us.

You’re welcome. Thanks for a great service that continues to add cool new features along the way.

Out of interest, how’s the managed SQL going? Haven’t heard any news regarding beta changes to that one for a bit.

yeah we are still working on it, fixing bugs and addressing feedbacks, but resources are being filled up quite quick so we are reserving for VMs atm

BilohBucks

@onidel said:

@BilohBucks said:
Any plans to have LA or similar location?

how “similar”? high bw and good connectivity to APAC?

SLC, anywhere in west coast to be honest. Just asking tho, my clientbase require lather low latency to LA game servers rather than APAC region etc