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DE:AD:BA:BE:DE:AD
Order Number is: 1579907440
You guys seem a bit unreasonable, and raging in here probably just motivates the attacker to keep the attack up. A large and sophisticated carpet bombing attack against customers running a bunch of different services would be quite difficult to defend against in the first place, and a VPS provider charging like 1 euro / month obviously won't be able to throw many resources at mitigating it. Getting the Backbone Direct and GSL NOCs involved and building custom filters is already more than I'd have expected from a hosting provider selling services at this budget range.
If your ISP is under a DDoS attack that they can't mitigate effectively, the only reasonable thing to do is to activate your disaster recovery plan using hot standby servers (aka idlers here) or hourly / daily billed machines and wait for things to settle down. After the event you can then decide if you want to migrate away, or ask for refunds, etc. But any sensible SLA will say no compensation for outages caused by DDoS attacks anyway.
Disabling ipv6 temporary solves the network drop problem
hopefully this motivates attacker to attack through ipv4
@DeluxHost
My Z-series server absolutely inaccessible during this continuous drama more than week rn. Cant access my vps from my home isp and few other locations via other hostings vps. VNC barely works and freezes often. I can access my vps via ssh from one of my other vps but it's freezes and stucks exactly like via VNC. That's embarassing, lol.
God bless im not currently running any sensitive services on it.
Must assume that's massive Deluxhost fail with all this ddos attacks and other issues. Wonder can they ever fix that in anyway.
@DeluxHost can you please add the offered freebie? Thank you.
The edge of my seat is becoming rather uncomfortable...
IPv4:
IPv6:
Curious what the "great news" would be.
Why offering a new Series while the old one is dead with a lot of i/o errors and read-only file system? Offer N - N-1 is down. I agree even with 1vcpu 1ram and 5Gb working vps instead of 2/1/20 dead vps
Mine too. I ran important service in there, but fortunately i always setup a failover server in case something like this happening, and my bad luck it's really happened
My servers haven't been responding or are experiencing significant outages for a week now. When will my servers actually be up and running?
There's apparently no hope that their hosting will work anymore?
Today we were promised great news for everyone. It's unlikely we've been deceived. So we're looking forward to it.
For the last few days it gradually getting better for my instance. Right now even both ipv4 and ipv6 works. With packet drops tho.
Either way issues is inevitable until DDoS will be stopped or mitigated enough (second is least likely).
Think about it as a natural disaster, such as a tornado, which you can only wait out.
No one knows how long the tornado will last, but usually it's not that long.
Well, my servers have been down for a week. So far, they haven't given me any concrete steps to resolve the issue—all they've given me are promises, and I don't trust this company anymore.
It's already third time for the last year with similar downtime. Don't worry it will finish in a few days. Previous downtimes was a week ± few days, this time a little bit more, but I want to believe it will finish soon.
Hi!
I'm sorry, I'm just a beginner. Please do explain me, what does this very intensive network trafic mean, while I don't use these servers?
My server has been totally down for 3 daya. It startes with a loss of ipv6, now Ipv4. THREE DAYS. No updates. Your ticketing syatem will not allow me to even update my ticket, nor will it allow me to open a,new ticket. You set the status to "answrred", but have not resolved a damn thing. My ticket
Is QBN-624669. Please get this server back up,so I can move my content off your hardware. Service had been very good up until this point, but this is totally unacceptable. I would not necommend DeluxHost to anyone based on this level of cuatomer service.
These deluxhost team are just giving fake solutions, fake responses, fake news
Two different answers to one single server migration request
FIRST RESPONSE: : Unfortunately, we are currently unable to complete the migration immediately due to a technical constraint on our upstream network provider's side that is temporarily preventing live migrations. As soon as this constraint is lifted, your migration will be processed as a priority.
We will update you here as soon as the migration is completed.
SECOND RESPONSE: Regarding the migration request for your F-series VPS — we have noted your request and will forward it internally for evaluation.
We appreciate your patience and will keep you updated as the situation progresses.
"They will forward my request for evaluation". Imagine, after the team already replied that the migration couldn't be processed due to constraint on their network provider side. One cannot even get authentic answer from this company. They just concoct whatever they think will suit the customer situations and tell the customer they appreciate his/her patience. So that the customer can stay calm and stop disturbing them for the time being
Please, don't buy this. I got the F-0 plan and it's been a nightmare – super slow, constantly crashing and rebooting on its own. I opened a ticket asking for a refund or to upgrade to a higher plan, but they've gone completely silent – no reply at all. I've tried everything – even asked Claude, ChatGPT, Gemini – nothing helps. I can't even connect to the VPS at all.
Does anyone know if I bought a server in January, can I now request refund from Paypal for a server that is constantly dying for several days. Or is it too late? I have requested a refund in the ticket, but no one has been responding for 3 days now.
shouldn't be 6 months standard warranty/protection?
I don't know. I've never had to ask Paypal for a refund. But the Deluxehost makes me do it for the first time.
Two server still down during a week.
I pay money but nothing happened.
All they do is make promises. But there are no solutions to the problem.
I paid for two working servers.
But for now, all I'm doing is sitting and waiting.
Why does this forum allow advertising from dishonest hosting providers who simply steal money?
Do you mean down as in, no ping replies or down as in unable to login via SSH, unable to visit https-site ?
I do know they block ICMP on IPv4, and at random on IPv6. I do see they block port 80 on both IPv4 and IPv6. The VM's I have with them can be reached (are stable) but for me... without port 80 and without ICMP, it's kinda useless as it's all or nothing.
Oh, and when connected via SSH (IPv4 or IPv6) disconnects happen. Nice when you are compiling, updating or doing anything else which requires a constant connection (NOT).
And to be honest... i thought DeluxHost was coming with "Great news", however the day it was supposed to be announced passed and no "great news" reached me in any way or form.
I guess DeluluHost subscribes to the idea that no news equals good news.
It fits the image I'm getting from DeluxHost. Promises, and then delays, delays, delays.
I even got a statement in a ticket from them on the 15th of May: [Literally quoting] "If the new node experiences ANY issues in the next 30 days, you will receive a full service credit or refund, no questions asked."
We all know what happened after that. And pointing to that statement only results in "we'll review when this issue is under control" kind of reactions and ignoring the statement made.
And regarding a past comment you made about compensation: dutch (and most likely EU) law is very clear about compensations for a failing subscription kind of service. After 12 hours of not being able to use, you are entitled to at least 1/30th of the monthly fee in compensation for every day (or part of) that the disruption is.
The compensation rule you're referring to typically applies to regulated telecommunications services (like residential internet, landlines, or mobile plans) where there is a statutory duty to provide a certain level of service. However, hosting, VPS, and dedicated server solutions do not fall under that specific regulatory framework. Dutch Source: Consuwijzer
The relevant framework here is the general consumer protection directive (Directive (EU) 2019/770), which focuses on 'conformity'. But even under that directive, 'conformity' isn't an absolute standard. It is judged against what a consumer can 'reasonably expect' for the type of service and the price paid (Article 7).
Legally, you cannot equate a budget service of €18/year to an enterprise-grade service costing €40/month. A court will factor in the price-to-service ratio when determining the 'reasonable expectation' of quality. In a legal dispute, it is highly likely a judge would rule that a budget service has a different benchmark for 'normal' performance, and that a consumer who opts for the absolute lowest price point cannot realistically demand the same uptime and mitigation standards as they would from a premium, high-cost provider.
Think of it like a washing machine: you cannot reasonably expect a €399 machine to last as long or perform as reliably as a €1000 model. The same applies to a VPS. If you purchase a VPS with high specs (8GB RAM, 10Gbps port, etc.) for only €18 a year, you cannot legally expect the same service stability, redundancy, or DDoS mitigation as you would from a premium, managed solution costing €40 a month.
The price point dictates the 'reasonable expectation' of performance. Therefore, applying a flat '1/30th compensation' rule—which assumes a fixed standard of quality across all tiers—is legally incorrect. You are buying hardware capacity at a budget price, and that inherently lowers the benchmark for what counts as 'conformity' under EU law.
For context, my reference to a €40/month service is an illustrative example of enterprise-tier pricing. Even if exact market rates vary, the point remains: there is a vast price gap between budget hosting and enterprise-grade infrastructure, and that gap is precisely what defines the 'reasonable expectation' of performance under EU law.
However... Having said that, whether or not DeluxHost is legally obligated to provide a refund is one thing, but how they choose to handle it is another. Even if a provider is not legally compelled to compensate every downtime event, choosing to accommodate customers or honor refund requests is often the wiser choice. It avoids unnecessary loss of face and demonstrates that the company is doing its utmost to treat its customers with the respect and seriousness they deserve.