DeluxHost.net | Z Series + F Series RESTOCK | Intel NVMe/SSD VPS | From €6/yr | NED

Gerrit · June 10

@kubas1986 said:

Do you think it's better not to ask for anything at all ? I've been affected by the outage ?

As I understood it, every customer affected by the problems will eventually be compensated. I cannot imagine they will handle individual requests via LEB/LET. Perhaps a ticket offers the possibility to request an exception.

If DeluxHost really takes the SLA seriously, they will simply compensate with a credit, like any IT company does, and not offer any other compensation – thus, stick by their own rules. But again, it's best to ask such an individual question via ticket.

Shakespeare · June 10

I renewed my subscription yesterday. ，can you give it to me? thank you

mrjk990 · June 11

@DeluxHost
my invoices
1805-6015-2026
0906-7146-2026
+1 vCore please

GhostInTheRack · June 11

@Gerrit said:

@kubas1986 said:

Do you think it's better not to ask for anything at all ? I've been affected by the outage ?

As I understood it, every customer affected by the problems will eventually be compensated. I cannot imagine they will handle individual requests via LEB/LET. Perhaps a ticket offers the possibility to request an exception.

If DeluxHost really takes the SLA seriously, they will simply compensate with a credit, like any IT company does, and not offer any other compensation – thus, stick by their own rules. But again, it's best to ask such an individual question via ticket.

People are convinced by actions, not promises Have your servers experienced any outages ?

tacotuesday · June 11

7077885853

Thank you@

ThePickle · June 11

1106-7234-2026

Core/Ram would be appreciated thanks.

Som · June 11

Hi, while the mess with the infrastructure stability is kind of passed (fingers crossed), can I please get a +1 vCore or 10G port upgrade for my newly ordered VPS?
Order Number: 1347888749, Invoice #27579.

loremipsum · June 11

@kubas1986 said:

@Gerrit said:

@kubas1986 said:

Compensation doesn't necessarily have to be monetary. There are other ways. That's why I asked the question for the Owner

I think the SLA is pretty clear, they'll add it to your credit balance nothing more or less... unless you'd like to have the service a few more minutes/hours. As something like that cost quite some time and effort i'd be surprised if they are willing to credit in any other way or form.

€ 6.00 € 0.50 20% = € 0.10
€ 9.00 € 0.75 20% = € 0.15
€ 12.00 € 1.00 20% = € 0.20
€ 14.00 € 1.17 20% = € 0.23
€ 18.00 € 1.50 20% = € 0.30

^ Just a small piece of insight what amount we're talking about based on the current 4 days as example.

If you'd really would like to have a reply from the owner, it might be best to reach out by ticket. But don't expect any exceptions as everything about SLA / compensations, are not for nothing.

Do you think it's better not to ask for anything at all ? Has the break affected you ?

Anything? Just be realistic? dude. What is it that you want? You just keep buzzing around with something like that, just tell us what you want. hahahaha, and let us judge if that is reasonable.

sbrivius · June 11

Order number: 6197301790
I would like to get +1 vCore, if possible. Thanks

GhostInTheRack · June 11

@loremipsum said:

@kubas1986 said:

@Gerrit said:

@kubas1986 said:

Compensation doesn't necessarily have to be monetary. There are other ways. That's why I asked the question for the Owner

I think the SLA is pretty clear, they'll add it to your credit balance nothing more or less... unless you'd like to have the service a few more minutes/hours. As something like that cost quite some time and effort i'd be surprised if they are willing to credit in any other way or form.

€ 6.00 € 0.50 20% = € 0.10
€ 9.00 € 0.75 20% = € 0.15
€ 12.00 € 1.00 20% = € 0.20
€ 14.00 € 1.17 20% = € 0.23
€ 18.00 € 1.50 20% = € 0.30

^ Just a small piece of insight what amount we're talking about based on the current 4 days as example.

If you'd really would like to have a reply from the owner, it might be best to reach out by ticket. But don't expect any exceptions as everything about SLA / compensations, are not for nothing.

Do you think it's better not to ask for anything at all ? Has the break affected you ?

Anything? Just be realistic? dude. What is it that you want? You just keep buzzing around with something like that, just tell us what you want. hahahaha, and let us judge if that is reasonable.

Hahaha. Did anyone ask you for your opinion?

nekomikoreimu · June 11

@kubas1986 said:

@loremipsum said:

@kubas1986 said:

@Gerrit said:

@kubas1986 said:

Compensation doesn't necessarily have to be monetary. There are other ways. That's why I asked the question for the Owner

I think the SLA is pretty clear, they'll add it to your credit balance nothing more or less... unless you'd like to have the service a few more minutes/hours. As something like that cost quite some time and effort i'd be surprised if they are willing to credit in any other way or form.

€ 6.00 € 0.50 20% = € 0.10
€ 9.00 € 0.75 20% = € 0.15
€ 12.00 € 1.00 20% = € 0.20
€ 14.00 € 1.17 20% = € 0.23
€ 18.00 € 1.50 20% = € 0.30

^ Just a small piece of insight what amount we're talking about based on the current 4 days as example.

If you'd really would like to have a reply from the owner, it might be best to reach out by ticket. But don't expect any exceptions as everything about SLA / compensations, are not for nothing.

Do you think it's better not to ask for anything at all ? Has the break affected you ?

Anything? Just be realistic? dude. What is it that you want? You just keep buzzing around with something like that, just tell us what you want. hahahaha, and let us judge if that is reasonable.

Hahaha. Did anyone ask you for your opinion?

If you don't want to hear other people's opinions, why are you even on the forum? Just go talk to a wall.

GhostInTheRack · June 11

@nekomikoreimu said:

@kubas1986 said:

@loremipsum said:

@kubas1986 said:

@Gerrit said:

@kubas1986 said:

Compensation doesn't necessarily have to be monetary. There are other ways. That's why I asked the question for the Owner

I think the SLA is pretty clear, they'll add it to your credit balance nothing more or less... unless you'd like to have the service a few more minutes/hours. As something like that cost quite some time and effort i'd be surprised if they are willing to credit in any other way or form.

€ 6.00 € 0.50 20% = € 0.10
€ 9.00 € 0.75 20% = € 0.15
€ 12.00 € 1.00 20% = € 0.20
€ 14.00 € 1.17 20% = € 0.23
€ 18.00 € 1.50 20% = € 0.30

^ Just a small piece of insight what amount we're talking about based on the current 4 days as example.

If you'd really would like to have a reply from the owner, it might be best to reach out by ticket. But don't expect any exceptions as everything about SLA / compensations, are not for nothing.

Do you think it's better not to ask for anything at all ? Has the break affected you ?

Anything? Just be realistic? dude. What is it that you want? You just keep buzzing around with something like that, just tell us what you want. hahahaha, and let us judge if that is reasonable.

Hahaha. Did anyone ask you for your opinion?

If you don't want to hear other people's opinions, why are you even on the forum? Just go talk to a wall.

I asked the question for Delux, not for you. Go ahead and talk to the wall

cordeshosting · June 11

@DeluxHost

Hello, I haven't received the free bonus for order 9077092119 yet; my first post about this was on June 3rd.

If possible, I'd appreciate an extra vCore.

Gerrit · June 11

@kubas1986 said:

People are convinced by actions, not promises Have your servers experienced any outages ?

Yes, both my VMs went down during both cooling and DDoS attacks.

I believe people should be satisfied with the compensation DeluxHost offer, in whatever form. They are not obliged to do so—not even under EU laws and regulations—and I do not think many companies on LEB/LET will offer such compensation. At least... not in these price ranges.

Those who lost revenue due to the technical problems should have thought about that when they decided to use a cheap service, whereas regular prices are much higher than the prices charged via LEB/LET. Premium services/SLAs call for premium prices.

I would rather see DeluxHost invest the money in better quality and keep prices the same in the future, instead of offering me compensation.

If you really want an individual solution, you can always contact the DeluxHost team via a ticket, or... purchase an enterprise service with an enterprise SLA. Over the past 20 years, I have seen quite a few companies pull the plug due to these kinds of circumstances, without transparency, compensation, or refunds. So, frankly, I admire the time, effort, and transparency they put into it.

Regarding your question to @DeluxHost... don't forget that LET is a forum, anyone is allowed to reply... if you mind others responding to your question, you should have opened a ticket with DeluxHost.

But hey it's just my personal opinion....

GhostInTheRack · June 11

@Gerrit said:

@kubas1986 said:

People are convinced by actions, not promises Have your servers experienced any outages ?

Yes, both my VMs went down during both cooling and DDoS attacks.

I believe people should be satisfied with the compensation DeluxHost offer, in whatever form. They are not obliged to do so—not even under EU laws and regulations—and I do not think many companies on LEB/LET will offer such compensation. At least... not in these price ranges.

Those who lost revenue due to the technical problems should have thought about that when they decided to use a cheap service, whereas regular prices are much higher than the prices charged via LEB/LET. Premium services/SLAs call for premium prices.

I would rather see DeluxHost invest the money in better quality and keep prices the same in the future, instead of offering me compensation.

If you really want an individual solution, you can always contact the DeluxHost team via a ticket, or... purchase an enterprise service with an enterprise SLA. Over the past 20 years, I have seen quite a few companies pull the plug due to these kinds of circumstances, without transparency, compensation, or refunds. So, frankly, I admire the time, effort, and transparency they put into it.

Regarding your question to @DeluxHost... don't forget that LET is a forum, anyone is allowed to reply... if you mind others responding to your question, you should have opened a ticket with DeluxHost.

But hey it's just my personal opinion....

You're right. Everyone can express their opinion. I do too. That's my opinion.

loremipsum · June 11

@kubas1986 said:

@loremipsum said:

@kubas1986 said:

@Gerrit said:

@kubas1986 said:

Compensation doesn't necessarily have to be monetary. There are other ways. That's why I asked the question for the Owner

I think the SLA is pretty clear, they'll add it to your credit balance nothing more or less... unless you'd like to have the service a few more minutes/hours. As something like that cost quite some time and effort i'd be surprised if they are willing to credit in any other way or form.

€ 6.00 € 0.50 20% = € 0.10
€ 9.00 € 0.75 20% = € 0.15
€ 12.00 € 1.00 20% = € 0.20
€ 14.00 € 1.17 20% = € 0.23
€ 18.00 € 1.50 20% = € 0.30

^ Just a small piece of insight what amount we're talking about based on the current 4 days as example.

If you'd really would like to have a reply from the owner, it might be best to reach out by ticket. But don't expect any exceptions as everything about SLA / compensations, are not for nothing.

Do you think it's better not to ask for anything at all ? Has the break affected you ?

Anything? Just be realistic? dude. What is it that you want? You just keep buzzing around with something like that, just tell us what you want. hahahaha, and let us judge if that is reasonable.

Hahaha. Did anyone ask you for your opinion?

You are barking in the wrong yard, dude. hahaha this is an open forum. If you want answers from them, then go ahead and make a ticket or send them a DM. Posting here and expecting no one will respond to you? Come on. Act mature, dude

NotFoundException · June 11

@Gerrit said: I believe people should be satisfied with the compensation DeluxHost offer, in whatever form. They are not obliged to do so—not even under EU laws and regulations—and I do not think many companies on LEB/LET will offer such compensation. At least... not in these price ranges.

You do know that they have a SLA, right? They are obliged to do so, if they define one. It's not much, like I said before, only a few cents, but whatever.

https://deluxhost.net/en/legal/sla

GhostInTheRack · June 11

@loremipsum said:

@kubas1986 said:

@loremipsum said:

@kubas1986 said:

@Gerrit said:

@kubas1986 said:

Compensation doesn't necessarily have to be monetary. There are other ways. That's why I asked the question for the Owner

I think the SLA is pretty clear, they'll add it to your credit balance nothing more or less... unless you'd like to have the service a few more minutes/hours. As something like that cost quite some time and effort i'd be surprised if they are willing to credit in any other way or form.

€ 6.00 € 0.50 20% = € 0.10
€ 9.00 € 0.75 20% = € 0.15
€ 12.00 € 1.00 20% = € 0.20
€ 14.00 € 1.17 20% = € 0.23
€ 18.00 € 1.50 20% = € 0.30

^ Just a small piece of insight what amount we're talking about based on the current 4 days as example.

If you'd really would like to have a reply from the owner, it might be best to reach out by ticket. But don't expect any exceptions as everything about SLA / compensations, are not for nothing.

Do you think it's better not to ask for anything at all ? Has the break affected you ?

Anything? Just be realistic? dude. What is it that you want? You just keep buzzing around with something like that, just tell us what you want. hahahaha, and let us judge if that is reasonable.

Hahaha. Did anyone ask you for your opinion?

You are barking in the wrong yard, dude. hahaha this is an open forum. If you want answers from them, then go ahead and make a ticket or send them a DM. Posting here and expecting no one will respond to you? Come on. Act mature, dude

Do you like insulting people?

loremipsum · June 11

@kubas1986 said:

@loremipsum said:

@kubas1986 said:

@loremipsum said:

@kubas1986 said:

@Gerrit said:

@kubas1986 said:

Compensation doesn't necessarily have to be monetary. There are other ways. That's why I asked the question for the Owner

I think the SLA is pretty clear, they'll add it to your credit balance nothing more or less... unless you'd like to have the service a few more minutes/hours. As something like that cost quite some time and effort i'd be surprised if they are willing to credit in any other way or form.

€ 6.00 € 0.50 20% = € 0.10
€ 9.00 € 0.75 20% = € 0.15
€ 12.00 € 1.00 20% = € 0.20
€ 14.00 € 1.17 20% = € 0.23
€ 18.00 € 1.50 20% = € 0.30

^ Just a small piece of insight what amount we're talking about based on the current 4 days as example.

If you'd really would like to have a reply from the owner, it might be best to reach out by ticket. But don't expect any exceptions as everything about SLA / compensations, are not for nothing.

Do you think it's better not to ask for anything at all ? Has the break affected you ?

Anything? Just be realistic? dude. What is it that you want? You just keep buzzing around with something like that, just tell us what you want. hahahaha, and let us judge if that is reasonable.

Hahaha. Did anyone ask you for your opinion?

You are barking in the wrong yard, dude. hahaha this is an open forum. If you want answers from them, then go ahead and make a ticket or send them a DM. Posting here and expecting no one will respond to you? Come on. Act mature, dude

Do you like insulting people?

Is constructive criticism an insult to you? I'll pray for you...

Gerrit · June 11

@NotFoundException said:

@Gerrit said: I believe people should be satisfied with the compensation DeluxHost offer, in whatever form. They are not obliged to do so—not even under EU laws and regulations—and I do not think many companies on LEB/LET will offer such compensation. At least... not in these price ranges.

You do know that they have a SLA, right? They are obliged to do so, if they define one. It's not much, like I said before, only a few cents, but whatever.

https://deluxhost.net/en/legal/sla

True, however that's their own choice and not a requirement by any law or regulation. So i think based on that, customers should be happy with what they will get.

GhostInTheRack · June 11

@loremipsum said:

@kubas1986 said:

@loremipsum said:

@kubas1986 said:

@loremipsum said:

@kubas1986 said:

@Gerrit said:

@kubas1986 said:

Compensation doesn't necessarily have to be monetary. There are other ways. That's why I asked the question for the Owner

I think the SLA is pretty clear, they'll add it to your credit balance nothing more or less... unless you'd like to have the service a few more minutes/hours. As something like that cost quite some time and effort i'd be surprised if they are willing to credit in any other way or form.

€ 6.00 € 0.50 20% = € 0.10
€ 9.00 € 0.75 20% = € 0.15
€ 12.00 € 1.00 20% = € 0.20
€ 14.00 € 1.17 20% = € 0.23
€ 18.00 € 1.50 20% = € 0.30

^ Just a small piece of insight what amount we're talking about based on the current 4 days as example.

If you'd really would like to have a reply from the owner, it might be best to reach out by ticket. But don't expect any exceptions as everything about SLA / compensations, are not for nothing.

Do you think it's better not to ask for anything at all ? Has the break affected you ?

Anything? Just be realistic? dude. What is it that you want? You just keep buzzing around with something like that, just tell us what you want. hahahaha, and let us judge if that is reasonable.

Hahaha. Did anyone ask you for your opinion?

You are barking in the wrong yard, dude. hahaha this is an open forum. If you want answers from them, then go ahead and make a ticket or send them a DM. Posting here and expecting no one will respond to you? Come on. Act mature, dude

Do you like insulting people?

Is constructive criticism an insult to you? I'll pray for you...

Talk to the wall I also expressed my opinion, which clearly doesn't sit well with you. Do you want to argue or pray?

Calypso · June 11

@Gerrit said:

I believe people should be satisfied with the compensation DeluxHost offer, in whatever form. They are not obliged to do so—not even under EU laws and regulations

That's not entirely true. According to EU Law, if you don't get delivered what you've ordered (either be a physical thing or a service) the supplier must take care of that. In case of a service that has a certain running time, the time not being able to use that service is taken into account as "not functioning", and thus, if you have a service with a running time of say 30 days and 10 days it doesn't function, the supplier does not meet what has been promised and thus must either extend the period or compensate in another way. With physical goods it's called repair, but basically the same goes for non-physical things.

gregg · June 11

Order number #7331457844

Please upgrade me if possible

Scioner · June 11

@DeluxHost I've been holding untl worst is behind, and now I should ask.

It's been almost a month since I've asked for a freebie. I didn't get it.

Is it possible to move me from z-3 to z-1 (or f-1) instead of freebie? (or move me and apply freebie). No refund needed.

I'd also pay for the two to three years upfront, if that is possible, as I prefer not to see invoices often. There's no option like that atm.

nikola1 · June 12

Order number #5734284589
Order number #4460704898

Thank you

eyeldo · June 12

Hey, I've placed an order. Order Number: 8666492453, could like the upgrade/freebie.. Thank you..

Lebbo · June 12

The VPS is dead again. Is the new uptime schedule now three days on, three days off?

sbrivius · June 12

My VPS is down too; doesn't boot. Opened a ticket an hour ago. According to their status page (https://deluxhost.net/en/status everything is OK...

M4ketech · June 12

I used Delux last year and had major issues with VPS performance, but i was thinking its issue with everything what i run on server. Support was okayish, mostly they did not find any issues with server or in their system. I moved pretty fast away.

Now my friend did buy server from last sale (can even remember because sales after sales). He told me that server is restarting atleast once a week by itself and also its starting super slow.

He opened ticket(s) but DeluxHost reply is simply "We will investigate" and then they close ticket (or maybe their SYSTEM closes tickets).

Now i feel sad even giving my friend DeluxHost sale link....

sergpalm · June 12

Z and F server still did not worked. I opened ticked but did not get any answer.

When i could connect to server?
When my vps start worked?

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