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alexhost NL server outage and no restore ETA?

13

Comments

  • _cece_cece Member

    so in the end, customers of alexhost and AVA.Hosting did support these shady behaviours or MIRHosting and so on?

  • .> @_cece said:

    so in the end, customers of alexhost and AVA.Hosting did support these shady behaviours or MIRHosting and so on?

    Well, my crystal ball is as accurate as yours but in the end it doesn't really matter when your severs is in the same place as the one of people who did.

  • 48 hours and servers still offline with no ETA by the way.

  • deafcondeafcon Member

    @Goodtesteronline said:
    48 hours and servers still offline with no ETA by the way.

    What exactly do you expect to happen here? You went with this provider for a reason, and that reason should come with the knowledge that there is some risk of the service becoming unavailable at any moment. It's not like there is some configuration issue or even a hardware failure that can be worked through.

  • xHostsxHosts Member, Patron Provider

    @Goodtesteronline said:
    48 hours and servers still offline with no ETA by the way.

    "I move my stuffs already lol"

    But still complaining, maybe it is best to wait patiently for alexhost to give an official update.

  • NeoonNeoon Community Contributor, Veteran

    @xHosts said:

    @Goodtesteronline said:
    48 hours and servers still offline with no ETA by the way.

    "I move my stuffs already lol"

    But still complaining, maybe it is best to wait patiently for alexhost to give an official update.

    Lets say you pay for a hooker.
    The hooker vanishes after 5 minutes.

    So you look for another.
    You found one, got your business done.

    You still paid for the first hooker.
    You gonna let that pass?

  • tentortentor Member, Host Rep

    @Neoon said:

    @xHosts said:

    @Goodtesteronline said:
    48 hours and servers still offline with no ETA by the way.

    "I move my stuffs already lol"

    But still complaining, maybe it is best to wait patiently for alexhost to give an official update.

    Lets say you pay for a hooker.
    The hooker vanishes after 5 minutes.

    So you look for another.
    You found one, got your business done.

    You still paid for the first hooker.
    You gonna let that pass?

    If hookers are not legal in your country it's of your interest to not publicly disclose the fact of you ordering a hooker and resolving the dispute privately

  • NeoonNeoon Community Contributor, Veteran

    @tentor said:

    @Neoon said:

    @xHosts said:

    @Goodtesteronline said:
    48 hours and servers still offline with no ETA by the way.

    "I move my stuffs already lol"

    But still complaining, maybe it is best to wait patiently for alexhost to give an official update.

    Lets say you pay for a hooker.
    The hooker vanishes after 5 minutes.

    So you look for another.
    You found one, got your business done.

    You still paid for the first hooker.
    You gonna let that pass?

    If hookers are not legal in your country it's of your interest to not publicly disclose the fact of you ordering a hooker and resolving the dispute privately

    They are as legal as selling VPS.

  • deafcondeafcon Member

    @Neoon said:

    @xHosts said:

    @Goodtesteronline said:
    48 hours and servers still offline with no ETA by the way.

    "I move my stuffs already lol"

    But still complaining, maybe it is best to wait patiently for alexhost to give an official update.

    Lets say you pay for a hooker.
    The hooker vanishes after 5 minutes.

    So you look for another.
    You found one, got your business done.

    You still paid for the first hooker.
    You gonna let that pass?

    In this case the hooker that disappeared has offered a refund or a date with a different hooker. OP is crying that he wants the original hooker back, but she has a yeast infection and can't work.

    Thanked by 1Saragoldfarb
  • TangeTange Member

    update:

    i got a replace VM from alexhost yesterday and seems this is the best they can do right now

  • @xHosts said:

    @Goodtesteronline said:
    48 hours and servers still offline with no ETA by the way.

    "I move my stuffs already lol"

    But still complaining, maybe it is best to wait patiently for alexhost to give an official update.

    are you stupid? this is announcement for other potential customers of Alexhost as well. Everyone need a update for this circumstance, other users will consider when they are chosing Alexhost for their service.

    3 days downtime and still going btw.

  • stouferzstouferz Member

    fuck @alexhost ... just another scamming host. bro steals customers cc. read the shit online. its wild.

  • xHostsxHosts Member, Patron Provider

    @Neoon said:

    @xHosts said:

    @Goodtesteronline said:
    48 hours and servers still offline with no ETA by the way.

    "I move my stuffs already lol"

    But still complaining, maybe it is best to wait patiently for alexhost to give an official update.

    Lets say you pay for a hooker.
    The hooker vanishes after 5 minutes.

    So you look for another.
    You found one, got your business done.

    You still paid for the first hooker.
    You gonna let that pass?

    It is not for me to decide, that would be your own issue to resolve if 5 minutes is enough :wink:

    Thanked by 1oloke
  • NeoonNeoon Community Contributor, Veteran

    @xHosts said:

    @Neoon said:

    @xHosts said:

    @Goodtesteronline said:
    48 hours and servers still offline with no ETA by the way.

    "I move my stuffs already lol"

    But still complaining, maybe it is best to wait patiently for alexhost to give an official update.

    Lets say you pay for a hooker.
    The hooker vanishes after 5 minutes.

    So you look for another.
    You found one, got your business done.

    You still paid for the first hooker.
    You gonna let that pass?

    It is not for me to decide, that would be your own issue to resolve if 5 minutes is enough :wink:

    Okay, You paid for the whole hour.

    Thanked by 1oloke
  • alexhostalexhost Member, Patron Provider

    @Goodtesteronline said:
    48 hours and servers still offline with no ETA by the way.

    How is supposed to have ETA if you don't have any ETA?> @stouferz said:

    fuck @alexhost ... just another scamming host. bro steals customers cc. read the shit online. its wild.

    Hello.

    Is not a scamming host. We are in the market for years.
    The issue is not easy. When we receive update or any ETA or news. We will update.

    If you aren't satisfied we can refund. Do you think a scammer will offer options? We are giving Moldova location temporary until we restore and fix everything.

    Alexhost

  • s0n1cs0n1c Member

    @stouferz said:
    fuck @alexhost ... just another scamming host. bro steals customers cc. read the shit online. its wild.

    why is every single one of your comments either you calling a provider a scam, or you cussing them out

  • @Tange said:

    @xHosts said:
    Unless you know the issue you cannot give an ETA, if its an outside issue you cannot give an ETA until the provider that will have the issue such as power or connectivirty provides the provider with a ETA

    They told you they are aware, I do not feel its time to have a meltdown just yet

    @Goodtesteronline said:
    Man. This is bad. No ETA, no reason, no nothing. Customers are in the dark

    Again, its not bad its informative rather than just going quiet they are letting everyone know they are aware and do not need to raise their own tickets just yet or they will have everyone having a meltdown just like the OP

    you just need a phone call to know what exactly happened, no matter the server was sized or burned or whatever, just tell us

    and , as a business, i think they should have failover plan or something, sadly, looks like they have not

    Your monthly cost is like $5, not $50k.

    In what world are you expecting a phone call from a budget provider after an outage?

    GTFO.

  • @MaxTakeba said:

    @Saragoldfarb said:

    I figured as much. Tough spot to be in. Good luck!

    I wonder if everyone's going to lynch Alexhost in exactly the same fashion as they did with Racknerd because of circumstances literally outside of their control. Would only be the norm for LET.

    Not a good word to use especially in hyperbole in this example. There was 2 shitty customers and LET defended Racknerd.

  • Day 3. Server is still offline btw.

  • @Goodtesteronline said: Day 3. Server is still offline btw.

    They offered you (temporary) migration to Moldova, because it's clearly not something they can solve within a few hours. Which should be a very reasonable solution.
    People choose this provider for a reason. This reason is not the price, speed, good peering, or latency. So the difference between Netherlands and Moldova is virtually none.

  • edited 12:25AM

    @luckypenguin said:

    @Goodtesteronline said: Day 3. Server is still offline btw.

    So the difference between Netherlands and Moldova is virtually none.

    Are you sure about that. It is like western vs eastern Europe. So why they offer Netherland servers then? Just put all of their services in Moldova.

    Also, 3 days offline is 3 days offline (advertised 99.99% uptime on the website btw) . It is still going without ETA. And this is announcement for future potential customers. Alexhost has virtually no control over their new server locations.

  • @Goodtesteronline said: It is like western vs eastern Europe. So why they offer Netherland servers then? Just put all of their services in Moldova.

    What is the actual difference between those 2 locations? and don't tell me better ping to Europe because aint nobody gives a fuck about those extra ~30ms.
    This is just your incompetence to migrate your backups in case of disaster - which is literally what happened. What if the Netherlands datacenter had a fire, like OVH before?

    They thought they can offer NL location but chose a very bad neighborhood (datacenter) to do it from - MIRhosting that was sanctioned for being affiliated with Russia.

    Thanked by 1iksa
  • iksaiksa Member

    @iksa said: It's an outage of their NL upstream, MIRHosting. Multiple downstreams are affected.

    Related https://lowendspirit.com/discussion/10931/nlighten-confiscated-hardware-of-mirhosting-and-its-colocation-customers

  • edited 12:30AM

    @luckypenguin said:

    @Goodtesteronline said: It is like western vs eastern Europe. So why they offer Netherland servers then? Just put all of their services in Moldova.

    .

    This is just your incompetence to migrate your backups in case of disaster - which is literally what happened. What if the Netherlands datacenter had a fire, like OVH before?

    Another idiot assume me incompetent without reading the posts before first.

    It is 3 days offline and still going, dont make excuses, im doing the service for future customers of Alexhost if they considering using them. Im not doing the complain for myself.

  • @Goodtesteronline said:

    @rcy026 said:

    @Goodtesteronline said:
    Wait for the EU server guys to wake up then eat breakfast first. They dont work overtime. That is the drawback of having servers in the EU region.

    Wtf are you talking about?
    I've worked in dc's all over the world, and to be honest the EU region is very often the one with extremely good response times. The germans in particular are hard to beat, which is not an easy thing for me to admit since I hate working with germans.

    But you get what you pay for, I have no idea how many of the lowend providers pay for 24/7 onsite staff, but I doubt all of them do.

    The severs are down for more than 24 hours. No ETA, no update announcements, no redundancy, no backup.

    Anyone who defending this are in shit tier provider. As a customer, you know who to avoid, this @xHosts guy for example. He calling people "little man" "kid" blabla. Do you want to host with person like this.

    I'm having a business, I dont care what is your excuses, my service is down for more than 1 days with potential additional several days of down time, your job is to fix this, to provide redundancy and backup when shit like this happen. Dont do excuse. It your job, fcking do your part right.

    It's on the admin to deal with backups and failover plans. If that is supposed to be you, you should plan better or get replaced by someone who knows what they're doing.

    This is why Amazon and anyone running production services have regions.

    Thanked by 2iksa luckypenguin
  • iksaiksa Member
    edited 12:33AM

    @Goodtesteronline said: Another idiot assume me incompetent without reading the posts before first.

    No need to assume, it's pretty clear.

  • @Goodtesteronline said: dont make excuses, im doing the service for future customers of Alexhost if they considering using them

    You are not making anyone a service, you idiot, because the situation doesn't put alexhost in a bad way. Disasters happen, and providers are judged by how they handle the situation. Alexhost handled the situation exceptionally well, giving it's complexity.
    So if anything, this thread is just to demonstrate that alexhost is reliable, and customers like you are hostile idiots that deserve to be kicked from everywhere possible as clients.
    Because the moment something happens, they start spreading their vile shit anywhere they can, without critically and objectively thinking what happened.

    Thanked by 1iksa
  • TimboJonesTimboJones Member
    edited 12:38AM

    @rustelekom said:

    @sshbox said:

    @rustelekom said:

    @sshbox said:
    Translation: We made a bad business decision to host with the Russians. We are now scrambling to make up for bad choices and single homing.

    What's wrong with Russians?

    If you have to ask...

    Mirhosting is not russian company and owner also is not russian.

    Yeah, right.

    "Andrey Nesterenko, founder of MIRhosting, a 39-year-old Russian citizen living in the Netherlands."

    1) Nesterenko is actually a Ukrainian surname.
    2) It is not uncommon for a person to have two or even more citizenship. For example, Elon Musk has three citizenships - South Africa, Canada and the USA.

    As for the bad decision, I can remember Burst.net where the Russians did not participate in any way, but this did not save them from a major failure.

    In any case, I ask all participants to be polite and not to incite hatred against anyone, especially on national or civil grounds.

    Edit: off-topic.

    GTFO

  • edited 12:37AM

    @luckypenguin said:

    @Goodtesteronline said: dont make excuses, im doing the service for future customers of Alexhost if they considering using them

    Alexhost handled the situation exceptionally well, giving it's complexity.
    So if anything, this thread is just to demonstrate that alexhost is reliable

    3 days server offline and still saying this. Hollyshit bootlicker/asskisser boy. What Alexhost do to you.

  • @Goodtesteronline said:

    @luckypenguin said:

    @Goodtesteronline said: dont make excuses, im doing the service for future customers of Alexhost if they considering using them

    Alexhost handled the situation exceptionally well, giving it's complexity.
    So if anything, this thread is just to demonstrate that alexhost is reliable

    3 days server offline and still saying this. Hollyshit bootlicker/asskisser boy. What Alexhost do to you.

    That's like complaining the grocery store is closed after a hydro pole providing them power is taken out in an accident. The action item is on the Hydro company to restore power, the grocery store ain't restoring power themselves and it's not a black eye on the grocery store.

    Thanked by 1luckypenguin
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