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Update 16/06/2026 - NL Fully restored and working! Less than 24h!
Hello, everyone.
By early Monday morning, the following had been completed:
In less than 24 hours, we restored everything (including moving from old to the new datacenter, from the migration from the old data center to the new one. We tried to minimize the downtime as much as possible, and we did so to the best of our ability, it wasn’t easy.
At the moment, customers already have their backups, and we’ve restored access for some customers who requested a backup of their old VPS.
For those who didn’t realize it, the problem wasn’t a power outage, because there was power at the data center, but the power was cut off and our requests to restore it were denied several times. Without power, it was absolutely impossible to resume operations and access the backups we had for our customers. And this is where we confirmed that we did, in fact, have the backups.
And now the question must arise: what about the days that customers were without access? Well, in order to compensate our customers, we have the following solutions:
1) For those who had a server in the Netherlands and would like compensation, we will offer 4 additional weeks of service at no cost due to this issue. Simply open a support ticket. To compensate all affected customers in the Netherlands, we’re offering compensation for the time we were offline.** Just open a support ticket**, and we’ll take care of everything.
2) For those who requested a temporary VPS in Moldova, we’re offering 7 free days to move and copy your files to the Netherlands at no cost, so you’ll have time to copy, back up, restore, and configure them. You must open a support ticket if you wish to return to the Netherlands. You’ll have 7 free days until the temporary VPS is shut down.
Is that not enough? Want more? Join our lawsuit (optional); however, documentation will be required. All the details are described on our Telegram channel. If you’ve been severely affected and want to join us, you can do so! We encourage anyone who wants to join to follow the steps or contact us.
Want to know more details about the incident and how it was resolved? It's all explained on our Telegram channel, including the action of our CEO!
*Steps, lawsuit, information all is here:**
https://t.me/AlexHost/437
Everything is up and running. Please keep in mind that due to the high volume of tickets, responses may take slightly longer than usual; we appreciate your understanding. Simply open a ticket and wait for a response; we will respond in a timely manner, and depending on the number of existing tickets, they will be processed as soon as possible.
Important: We have seen customers who did not have regular backups, some without any backups for several years. We ask that you pay attention to this, since backups should also be performed by customers (i.e. Unmanged VPS and other unmanaged services) and not rely solely on a solution from us. Always perform backups regularly, daily, weekly, or monthly, if possible.
At this time, access to the Netherlands has been restored within a few hours. Fully working and restored!
Best Regards,
Alexhost
Hello.
If you see most of things on Internet have connections with US. That doesn't mean nothing at all, the jurisdiction is different.
Also, nothing stops any country to agree with an MLAT between them:
https://en.wikipedia.org/wiki/Mutual_legal_assistance_treaty
That being the case, EQUINIX is also an American company. If that were the case, we would have practically no data centers. Besides, that’s what we managed to do, and so far, everything’s been fine.
Best Regards,
Alexhost
Hi.
We informed, please kindly check your email spam folder.
And also, we informed through our social media and others:
https://t.me/c/2464904252/816
During Monday we had been working in fully restoring all access to Netherlands. Until the midnight everything is complete. So, we focused in bring all back to our customers first.
Alexhost