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Ok so choosing a shady colo partner also a force majeure event. Nice.
Next event: Alexhost CEO having diarrhea, a force majeure event, no refund for you.
UPDATE 15/06/2025
What has happened over the past week?
We took action, just as we said we would, and went in person to visit the Netherlands and the data centre. We wanted to find out what had happened, how we could resolve the issue, the current situation, the outlook and the timelines. We wanted to know everything!
So there you have it:
We have obtained the servers and they are currently in our possession. However, we do not wish to give an estimated timeframe.
The servers are being moved to another data centre. They are already with us; we are collecting our servers from the current data centre and moving them.
We ask for your patience; we do not want to make promises, create drama or give false assurances. We are working to get everything back online.
At the moment, we have managed to leave the data centre and the news is that we are moving to a new data centre.
For those who still wish to receive a refund or a temporary VPS, this is still available.
We intend to be swift and get started as soon as possible, but not everything is possible. We are trying to do our best
Thanks to everyone who supported, believed in us.
Alexhost
Hi.
You are saying it in all pages. We are ready to refund you, even if you already moved out. Is that the issue? Just answer us through DMs, that we sent a couple days ago already.
We know you’re upset, but we sent you a private message and you didn’t reply. Even though you’ve left our service, we’ll still refund you, simply because you don’t understand the current situation. It isn’t easy, and we’ve said so many times. It is, and always has been, complex.
Alexhost
More Updates (thanks @angstrom for allowing us to post updates):
Dear Community. We are continuing to migrate servers. As of today, we are no longer affiliated with MIRHosting. Our new data centre will be entirely our own; we are working towards that.
The servers are being moved gradually; we hope to have everything ready today (once again, we hope…), though we cannot confirm that everything will be ready today, but that is our expectation.
Things are moving along smoothly; in fact, we were one of the first to manage to move out of the data centre. Everything is being transferred to another data centre.
We’d like to thank everyone once again for your support and patience, and for understanding that this issue is complex and has been complex. It hasn’t been easy at all, and we fully understand why some of you haven’t been happy with this situation, but believe it or not, we haven’t been happy with it either.
Now everything will be directly hosted in a new data centre. At the very least, we’ll try to get everything connected and aim to have everything at least operational or ready by today.
Our aim is to ensure our customers are satisfied and that everyone has their servers back up and running as soon as possible. We are working to make this happen, perhaps even today. We can’t guarantee it, but we’ll do our best.
Note: For those who didn’t understand the issue, it wasn’t easy to resolve; there’s plenty of detail in this thread to explain what happened.
Thank you to everyone who commented and supported us – there are so many of you that We can’t mention everyone by name. A huge thank you.
Alexhost
@alexhost good work!
who is the new DC?
Finally, a good ending.
i admit i'm curious how we reached "datacenter entirely our own" from where we were but i don't have the energy to try to get an answer, glad it worked out.
UPDATE 3 of the Day
We’re still working on it and will continue to do so; we’re making progress. The racks are being assembled in the Netherlands. We said we’d do our best, and that’s exactly what we’re doing.
Note: For those who want to know more, we weren’t the only ones affected; there are other companies that are facing or have faced the same problem. The information is out there; you just have to look for it. We apologize.
Why did it take so long?
* Responses were scarce or lacked information
* There were no immediate solutions
* Power couldn’t be restored right away, so the servers had no power
* Allegedly, we weren’t allowed to move the servers in question
After numerous attempts to contact them, **we decided to travel to the Netherlands and visit the data center in person to seek answers, measures, solutions, and details **on what we could and couldn’t do and why.
It turns out that the responses we received online were either empty or sparse. After we went there in person, things started to change; solutions began to emerge, everything started moving faster, and we got more answers. In person, it’s much more effective, that’s what we’ve learned.
Now we’re going to tackle the cables, power, and much more.
We're out in full force! And soon POWER ON.
The important thing is that everything is being resolved in the best possible way. And we wish the best to all other companies in the same situation.
The work is still being done behind the scenes!
Thank you,
Alexhost
Digital Realty, NL.
We hope, thank you.
Yes, you are right. That was a mistake on our part.
The rest of the information on this topic, about why we don't have energy, etc.is already out there; you just have to look it up.
Alexhost
Yeah, it's a bit confusing but i guess they basically just meant that they won't become a sub-tenant again.
That's what I'm reading here. They didn't lease a building, run a bunch of fiber, and sign contracts for transit and power in the last 12 hours. They just just signed a deal direct with Digital Reality so that they can't get shut down for someone else's sins again. Glad you got the servers back AlexHost.
my server is back WWW
This is actually a very good ending. Well done.
@alexhost you guys really handled it well !! nice to hear that all servers have been recovered and are getting online !! Will definitely look into your services when in need something....
So the new home is a US owned datacenter? That's quite a plot twist for a provider that built its reputation around being outside the usual US sphere.
WTF !
Edit:
Wait... so the famous "offshore" solution is now hosted by a US company? That's hilarious.
The internet was also invented by the US. Does it mean they own it now? From the wiki:
Digital Realty is a real estate investment trust that owns, operates, and invests in carrier-neutral data centers across the world.
Seriously who cares with that setup? The servers are sitting right inside the EU and there's isn't all that much magical going on to begin with. All those buzzwords aren't healthy for people. If you want to escape the law (or whatever crazy term is currently en vogue) you aren't going to host inside the EU anyways - no matter who sells you the server.
@alexhost get to the point, still DMCA free?
NL was never "DMCA free".
@alexhost
Its really nice that you got the serrvers back so quickly!
But its really a shame that youre not informing the people / your customers who are really affected by this whole drama!
Im one of them!
All the information about this topic i got from this thread, not one mail from you guys. Not about that the server went down, not about the possibility for a replacement server or a refund. Not about that youre currently back in possesion of my data or any news about how i have to claim my data.
What are the next steps to receive my data back?
That's not really the point.
Nobody is claiming that Digital Realty owns the Internet. The irony is that a provider that spent years marketing itself as an 'offshore' alternative to the usual Western and US centric infrastructure has now moved into a facility owned by a US company.
Whether it's a real estate company, a datacenter operator, or a coffee shop or a toy store owner is beside the point. It's still a pretty amusing twist for a brand built around the whole 'outside the US sphere' narrative.
That's exactly my point.
For years we were told how different and "offshore" everything was. Now the servers sit in a facility owned by a US corporation.
Will it change anything technically? Probably not.
Does it make the old marketing look a bit funny in hindsight? Absolutely.
Best regards!
it's a little funny yea but probably not worth pointing out
Fair enough. I never claimed it was a major issue.
With the actual move, the price will rise, or?
Well, i don't really remember Alexhost advertising much of anything special in relation to their NL location. Sure, they dance the PR dance of relabeling "we are a Moldovan company in Moldova and therefore follow Moldovan law" into "DMCA ignored" but beyond that? Even if they did, this is simply common sense. If someone believes that some random host will shield them from law enforcement over a couple measly dollars they should rethink their relation to reality quick before they get themselves into some kind of trouble over silly assumptions.
As far as nonsense claims in relation to legal advantages go there's way, way worse offenders than Alexhost. At the very least they can kind of deliver what they promise at their core location. More than enough hosts that make those claims are not able to deliver anything at all and they regularly do this because people for some weird reason believe that being a hoster somehow comes with magical abilities, boundless altruism and absolute honesty.
Hi,
even this is nowadays not without risk.
I dont know what happend with this MIR hosting thing ( or even what it actually was ).
But if i understood it right then some foreign?! company/owner hosted in NL and got shut down ( probably not for being 100% legit -- according to NL law ).
So even if you are a foreign what ever ( russia, moldova, chinese, USA, ticki-taka-tuka-land, ... ) - if the servers are located somewhere doing something against local law, then the only question is if you motivated who ever enough to just really go against it.
There is no real DMCA ignore in (wester) europe nor in the USA.
There might be only a "you dont annoy us enough to shut you down".
If someone had a problem with alexhost or who/what ever and they would not handle things, then they would go to the datacenter, to the IP transit carrier, to who ever that can be hold responsible in the local country. And voila, you are shut down while sitting in north korea.
Luckily in this case here, it seems alexhost owns the servers. And luckily it seems they could proof ownership to the datacenter. And luckily it seems this whole shut down was not against alexhost but this MIR host thing.
Thats the (only?!) reason alexhost could "just" go there and get their stuff.
So who ever advertise with DMCA ignore and have the servers located in (wester) europe or USA can not stand up to this promise if a (copy-)right owner is really pushing against it.
i agree that there is no 100% DMCA free servers in the world, but how about 90% DMCA free?
spend a few bucks a month to get a 90% DMCA free server is a very good deal
I actually agree with most of that.
My point was never that Alexhost is somehow unique in this regard, or that hosting providers have magical powers to shield people from legal consequences.
I just find it amusing how Moldova is often portrayed as some kind of "Pirate Paradise" when it has its own copyright laws and legal framework. The marketing narrative is usually far more exciting than the reality.
And yes there are definitely providers making much wilder claims than Alexhost.
EDIT:
The funny part is that Moldova is often portrayed as a "Pirate Paradise", yet Moldova has a modern copyright framework under Law No. 230/2022 + AGEPI on Copyright and Related Rights. Copyright protection and enforcement do exist there.
As for Bulgaria, that hardly needs an explanation. It's an EU member state operating under EU copyright rules.