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Update 16/06/2026 - NL Fully restored and working! Less than 24h!
Hello, everyone.
By early Monday morning, the following had been completed:
In less than 24 hours, we restored everything (including moving from old to the new datacenter, from the migration from the old data center to the new one. We tried to minimize the downtime as much as possible, and we did so to the best of our ability, it wasn’t easy.
At the moment, customers already have their backups, and we’ve restored access for some customers who requested a backup of their old VPS.
For those who didn’t realize it, the problem wasn’t a power outage, because there was power at the data center, but the power was cut off and our requests to restore it were denied several times. Without power, it was absolutely impossible to resume operations and access the backups we had for our customers. And this is where we confirmed that we did, in fact, have the backups.
And now the question must arise: what about the days that customers were without access? Well, in order to compensate our customers, we have the following solutions:
1) For those who had a server in the Netherlands and would like compensation, we will offer 4 additional weeks of service at no cost due to this issue. Simply open a support ticket. To compensate all affected customers in the Netherlands, we’re offering compensation for the time we were offline.** Just open a support ticket**, and we’ll take care of everything.
2) For those who requested a temporary VPS in Moldova, we’re offering 7 free days to move and copy your files to the Netherlands at no cost, so you’ll have time to copy, back up, restore, and configure them. You must open a support ticket if you wish to return to the Netherlands. You’ll have 7 free days until the temporary VPS is shut down.
Is that not enough? Want more? Join our lawsuit (optional); however, documentation will be required. All the details are described on our Telegram channel. If you’ve been severely affected and want to join us, you can do so! We encourage anyone who wants to join to follow the steps or contact us.
Want to know more details about the incident and how it was resolved? It's all explained on our Telegram channel, including the action of our CEO!
*Steps, lawsuit, information all is here:**
https://t.me/AlexHost/437
Everything is up and running. Please keep in mind that due to the high volume of tickets, responses may take slightly longer than usual; we appreciate your understanding. Simply open a ticket and wait for a response; we will respond in a timely manner, and depending on the number of existing tickets, they will be processed as soon as possible.
Important: We have seen customers who did not have regular backups, some without any backups for several years. We ask that you pay attention to this, since backups should also be performed by customers (i.e. Unmanged VPS and other unmanaged services) and not rely solely on a solution from us. Always perform backups regularly, daily, weekly, or monthly, if possible.
At this time, access to the Netherlands has been restored within a few hours. Fully working and restored!
Best Regards,
Alexhost
Hello.
If you see most of things on Internet have connections with US. That doesn't mean nothing at all, the jurisdiction is different.
Also, nothing stops any country to agree with an MLAT between them:
https://en.wikipedia.org/wiki/Mutual_legal_assistance_treaty
That being the case, EQUINIX is also an American company. If that were the case, we would have practically no data centers. Besides, that’s what we managed to do, and so far, everything’s been fine.
Best Regards,
Alexhost
Hi.
We informed, please kindly check your email spam folder.
And also, we informed through our social media and others:
https://t.me/c/2464904252/816
During Monday we had been working in fully restoring all access to Netherlands. Until the midnight everything is complete. So, we focused in bring all back to our customers first.
Alexhost
Host with unlawful providers: risk of unintended server seizure.
Host with lawful providers: risk of unintended server seizure.
tl;dr shit WILL happen, have a plan.
https://en.wikipedia.org/wiki/Mutual_legal_assistance_treaty
Fair point.
I wasn't arguing that a US owned datacenter automatically means US jurisdiction, nor that Digital Realty somehow controls the Internet.
My comment was mostly about the optics. For years, Alexhost became known for being "outside the usual sphere", so seeing the infrastructure move into a facility owned by a major US corporation struck me as a rather amusing plot twist.
Technically, those are two different discussions.
Yeah, the general here be dragons idea a lot of people seem to have in regards to places like Moldova is kinda mind boggling. Sure, there's usually a certain amount of lag once you move outside the western sphere of influence but this isn't the 2010s or even 2000s anymore.
As far as copyright goes people should realize that countries, which haven't signed into at least this or that international copyright treaty, can basically be counted on one hand (hardly any research required at all: https://en.wikipedia.org/wiki/List_of_parties_to_international_copyright_agreements), with all the theoretical piracy heavens being pretty much unavailable to the general public (or at all due to lack of required infrastructure/stability), so "DMCA ignored" is (where it actually has any meaning at all) practically always just about enforcement or basically countries where the waiting-for-court-order or can-links-infringe-copyright game hasn't been fully played through yet (i have no idea if or to what degree this applies to Moldova).
In theory all of this should be very much obvious to any potential buyer of "DMCA ignored" (or similar) services. I mean, you should at least know the laws you want to break, skirt or whatever but people will rather just take the words of some 18 year old Romanian declaring in broken English that "it s allow" and expect to be somehow untouchable... It's pretty stupid. I guess over time the original idea of offshore (i.e. moving your operation to a place where you get to exploit some kind of loophole) has just lost its meaning.
Sure, the whole thing obviously only works for their Moldovan location. It doesn't really matter who is selling the server. For this setup to have any kind of meaning all parts need to stay out of jurisdictions that might have different ideas. No halfway reasonable person would expect anything else
it got adopted by the marketing team some years ago and thus means absolutely nothing.
unrelated: i've decided the host rep is using a translator in both directions and that's why the stuff he says doesn't quite make sense (and why he can't seem to answer questions).
nothing wrong with that of course, but maybe i'm the only one who didn't know that and you guys can have a chuckle at my expense.
@alexhost are you suing nLighten or MIRHosting for damages?
Moldova is trying to join the EU and will start the formal process next week. It takes absolutely ages, but the process of joining the EU involves a country getting in full alignment with EU rules before they join so a lot of their grey areas will disappear before too long.
https://www.consilium.europa.eu/en/press/press-releases/2026/06/15/enlargement-eu-and-moldova-reach-a-milestone-in-accession-talks-with-opening-of-the-first-negotiation-cluster/