New on LowEndTalk? Please Register and read our Community Rules.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
RackNerd forced DC migration, refused prorated refund.
This discussion has been closed.
Comments
This is my last reply about AI.
I’m not using AI to reply your posts.
I only use it to polish my words. (I say English to AI, but not native speaker level)
It’s ridiculous how you’re grasping at straws to argue.
not quite sure at the angle i came out from, didn’t get a good view
“I’m not using AI to reply to your posts” I’m just using AI to write English, to your posts………………….
w
wfwfwf…….
AI USERS ARE THE NEW REDDITORS
If you read friend i didnt want to argue you kept saying, they don’t need to, I agreed like 5x you just kept arguing the fact I said they should refund cash was just statement
Of course I disagree with you.
Business is based on contracts.
Racknerd offering credits is a favor, not an obligation. Not to mention a cash refund.
If you think they should give a refund, show me which part of the contract they broke. Didn't they provide a Los Angeles VPS under the same price and configuration?
Don’t just go by your own opinion.
Racknerd has no obligation and shouldn't offer any extra options besides SLA compensation. (Extend service period only)
I type this by myself, no AI.
how we still going bro
I alrdy said, business good faith, reputation, basic decency for sake of 20% you disagree thats fine i said it’s fine
but u seem mentally ill and wont allow me to have opinion on it either dw bro im on many drugs rn and even i can stop replying first GL in life
No AI here.
I'm talking BUSINESS, you're talking about FAVORS again and again.
What I say, NO, RackNerd should hold their bottom line, shouldn't and musn't refund in this case.
Otherwise there will be more and more unreasonable requests in low-end VPS market, every provider will be affected in similiar cases.
This is to maintain basic market order.
I didn't targeting OP in this topic, just case by case.
@dustinc please move his vps back to San Jose.
I agree, but they don't offer new vps in SJC location anymore.
> > @RIYAD said:
> > @dustinc please move his vps back to San Jose.
> I agree, but it doesn't seem they have SJC anymore
feel a little better to keep 2 DC03 services in my account.
No SJC?
They should put me into Azkaban then.
Azkaban
Hi @tommyren -- I appreciate the clarification, though I do want to clarify a few points as well.
From what I’m seeing, the service was originally deployed in San Jose, which aligns with the location options available under that promotion at the time. Later on, as a courtesy, our team accommodated a request to move that service into Los Angeles DC-02 at no additional cost. That is the point I was attempting to make. Screenshot of the plan you ordered below:
What I also feel is important to clarify is that the title of this thread creates the impression that RackNerd was unwilling to work with you, offered no resolution, or simply told you “too bad” after the migration decision was made. That is not what occurred.
Prior to this thread being created, our team had already offered a prorated account credit option within your support ticket. Whether that option is useful to you is entirely your decision, but I do think it’s important for the community to have the complete picture, as the title of this thread suggests otherwise.
Also, I think there may be some misunderstanding regarding how infrastructure and network operations work throughout the hosting industry.
Providers routinely evolve their networks over time. Carriers are added, carriers are removed, routing policies change, facilities change, and business relationships change. This is not unique to RackNerd. In fact, it is fairly common across the industry. Customers generally purchase a service delivered by the provider, not a guarantee that every aspect of the underlying network blend, carrier mix, facility arrangement, or upstream relationship will remain unchanged indefinitely.
If a customer has a requirement tied to a specific carrier, specific routing arrangement, or specific contractual network commitment, those are typically handled through custom solutions and specially structured agreements. A VPS service generally does not come with those guarantees.
In this particular case, customers are remaining in Los Angeles, on the same hardware, with the same allocated resources. The new facility is approximately 0.6 miles away from the current one. For many customers, the primary changes are the IP assignment and the network environment associated with the new facility.
It’s also worth noting that not every service involved in this project required an IP change. RackNerd utilizes a combination of RackNerd-owned resources and provider-assigned resources across various deployments, which is fairly normal at our scale. As part of this migration effort, we have been moving services in a manner that best supports long-term stability and growth.
We totally understand that migrations are inconvenient, and nobody enjoys downtime or change. That’s why we’ve been reviewing accounts individually, offering options where possible, and approaching situations on a case-by-case basis. Some customers have accepted migrations, some have accepted credits, some have received upgrades over the years, and some are even using services that originally came from giveaways or special promotions. Every account has its own history, which is why we’re reviewing them individually rather than taking a one-size-fits-all approach.
One thing I will openly acknowledge is that, given the circumstances involved, I would have preferred to provide more advance notice than we ultimately were able to. That is fair feedback, and something we can certainly learn from. At the same time, our responsibility is to make decisions that ensure the long-term stability of the platform and the services our customers trust us with. While this migration may not be the outcome you wanted, it is the decision we believe is necessary for the future of the service.
As previously mentioned, the prorated account credit option remains available should you wish to proceed with it, and I’m always here to help too.
Always hated Harry Potter, tried two books in middle school, they were translated more dully and apathetically than Mein Kampf. Impossible to do anything with them but collect dust.
Hi @RIYAD -- this is something we’re open to as well. If OP prefers to go back to San Jose, which is where that specific service was originally provisioned, we can review that and make it happen.
San Jose is still very much a location we operate in, and are actively expanding in, though it is currently sold out. With that being said, for a situation like this (case by case), we can work on placing the service back there on an existing node that has enough available capacity if desired. Not a problem from our side.
I enjoyed Harry Potter movies when I was younger..
whatever.
If you can't refund to the original payment method, send it back to San Jose.
I have no better choice. I do not need account credit and repeated service.
Time to let it go back and let it die in peace. And we stop wasting time back and forth.
@dustinc
Hi @tommyren -- Understood, since you messaged me with the ticket ID which I have from earlier, I’ll have a member of my team follow up with you in that ticket and help take care of the migration of this service to San Jose for you.
Having been moved to DC3, we will no longer consider renewing the subscription. The network experience is extremely poor.
DC2 and DC3 are really different
That makes it perfect.
Please use AI if you can't write English or make an argument properly. You're like the poster boy for annoying teenagers to my generation.
Edit: Hopefully misread.
Since people on other platforms are still discussing this post, I feel it’s necessary to clarify a few things again.
RackNerd VPS services have long had the common practice of allowing a one-time datacenter migration request. This was not some special exception made only for me. In fact, many user asked for migration, and many people and even promotional websites for RackNerd have openly mentioned this before.
My service was already renewed through 2028, so my request was actually very simple: since DC02 can no longer be provided, I hoped RackNerd could refund the remaining value of this VPS to origion payment method.
Also, I already have a DC03 service on my account. I do not need another DC03 VPS. Many people originally purchased DC02 specifically because it was DC02. When their service expires, most people simply choose not to renew and do not bother arguing with the provider.
At no point did I make any unreasonable or exaggerated demands. I simply hoped that, as my first VPS, I could continue keeping it. If that is no longer possible, then refunding the remaining value does not seem unreasonable to me.
Since they insist on not refunding it, then there is really nothing more I can do as an ordinary customer. only ticket and this post.
What confuses me, however, are some of the comments people are making. For example, some claim that “because of my post, the San Jose migration was stopped for other customers,” while others talk as if I demanded something absurd like “$10,000” in compensation...
???
In reality, my request was very ordinary and straightforward.
Now they have proposed moving my VPS to San Jose instead, so I accepted that and move on.
Please make sure you understand the situation clearly before making comments.
And of course, if other people have their own complaints afterward about DC02 migration, that has nothing to do with me.
Hi @tommyren -- I understand you’re clarifying your side of things, so I’ll clarify as well.
The service in question was originally provisioned in San Jose. That is the location selected at the time of order, and that is where the VPS was originally deployed. That part is pretty straightforward.
Where I think the situation became unfair, was in how this thread was originally titled/presented, as it suggested that we were unwilling to work with you, or that we refused any reasonable path forward. In reality, our team had already offered a prorated credit option before this thread was created. So to suggest otherwise in your original post is not really fair to the situation.
With that being said, I do understand that you may have created this thread out of frustration, and perhaps some things were said in the heat of the moment. Though after taking a quick look at your account ticket history, I can see that our team has consistently gone above and beyond in accommodating your requests over time (even outside of this particular situation).
Also, just to be clear RackNerd does not have an obligation to move services between datacenter locations at no additional cost, or as a courtesy. In practice, we have done this many times over the years where stock/capacity permits, and/or where it makes sense on a case by case basis -- because we do try to go above and beyond for our customers.
But for this to become a constant expectation on every service is not realistic. These requests require manual work, admin time, planning, and coordination, so while we do often go the extra mile for customers, it has to remain something we review based on what is technically possible and where capacity permits.
I’m glad we were able to resolve your issue and redeploy you in San Jose. As always, my e-mail is open as well.
I thought this was a frivolous complaint until I saw that the contract went out like 3 years.
Even still "worst experience" is a big exaggeration for a small thing.
It's an annual plan, so OP went and prepaid in advance above required.
That makes it even more frivolous.
As I repeatedly said here and in the tickets, I don’t need account credit. Since you no longer provide DC02 services, and I also probably won’t renew the other DC03 service I still have in my account, I honestly have no use for account credit.
And I wasn’t asking for any special treatment only for me. I didn’t do anything wrong, OK? On this platform, upgrades like extra RAM, bandwidth, or storage are pretty common for customers. There is really no need to repeatedly present it as if it were some huge favor or huge exception. There’s no need to keep repeating the same explanation. Whether it’s San Jose or DC02, the point is the same: I do not need 2 DC03 or account credit at this moment.
we can just stop back and forth.
What I’m trying to clarify here again to others is this: some people are claiming that “because of my post, the San Jose migration was stopped for other customers,” while others are talking as if I demanded something absurd like “$10,000” in compensation. and same complaine as mine from others. None of that has anything to do with me.
or maybe you also think That this is somehow all my fault? That I did something unreasonable, went “too far,” or somehow wronged or even guilty to your company in some way?
DC02
Racknerd DC03
How to change the post title? I want to change it to "best experience ever"
Yes, you have a reason to reject the DC-03 and it hurts when the forced DC migration happens within no time. But you need to learn a lesson.
In your previous screenshot, it says the billing cycle is annual. But the next payment date is 05/22/2028 meaning at last time you renewed the service, you renewed it more than for 1 more year while the Terms and Conditions clearly mention that no refunds by default.
DC migration by the service providers is not a uncommon practice. This is applicable to other cases as well. You should be to ready to either drop the service provider or accept the change. The lesson you need to learn is don't pay more than what you expected to pay and don't go for long term contracts unless you are ready to accept these kind of situations.