RackNerd forced DC migration, refused prorated refund.

tommyren

@totally_not_banned said:
Is this godforsaken thread still going? @OP how many millions did you invest into Racknerd to make it worth that amount of your time?

that ralf is such a weirdo. keep saying stupid word. personally, i want stop talking this topic. All right, I'll ignore him.

ralf

@tommyren said:

@ralf said:

@tommyren said:
You’re just as stupid as this guy. maybe you are more stupid. You clearly have no idea what you’re talking about and started making dumb comments without even reading properly.

I do know what I'm talking about. I'm calling you out for lying.

Again I'll repeat, you claimed this:

@tommyren said:
What I’m trying to clarify here again to others is this: some people are claiming that “because of my post, the San Jose migration was stopped for other customers,” while others are talking as if I demanded something absurd like “$10,000” in compensation. and same complaine as mine from others. None of that has anything to do with me.

I simply asked you to show us where these things were said. You can't, because you were lying.

i never asked to migrate to DC03 or San Jose. Whether it’s San Jose or DC03, their ticket requests to migrate there got rejected — that has nothing to do with me. Stop speaking nonsense.

I never said you did. If you disagree, you can quote the post where you think I said that.

i do not have to show everything to you stupid!

Sure, and you can keep calling me stupid, but until you actually back up your claims, it looks like you're just lying.

Can't you see the screenshot? They said it was me. so they fail to request to migrate to dc03 or san jose. That's why I'm clarifying it again today.
What's more, What's the meaning of lying?

I can see the screenshot just fine.

Nowhere in the screenshot does it say anything approximating “because of my post, the San Jose migration was stopped for other customers,”

Nowhere in the screenshot is there any evidence of "while others are talking as if I demanded something absurd like “$10,000” in compensation"

Where were these things said?

totally_not_banned

@tommyren said:

@totally_not_banned said:
Is this godforsaken thread still going? @OP how many millions did you invest into Racknerd to make it worth that amount of your time?

that ralf is such a weirdo. keep saying stupid word. personally, i want stop talking this topic. All right, I'll ignore him.

Oh, i see. Sorry, i had no idea this was some kind of 1-on-1 discussion in regards to ironing out the details as i did not bother to read anything. In that case don't let me distract you. Just carry on as if i hadn't posted.

tommyren

@ralf said:

@tommyren said:

@ralf said:

@tommyren said:
You’re just as stupid as this guy. maybe you are more stupid. You clearly have no idea what you’re talking about and started making dumb comments without even reading properly.

I do know what I'm talking about. I'm calling you out for lying.

Again I'll repeat, you claimed this:

@tommyren said:
What I’m trying to clarify here again to others is this: some people are claiming that “because of my post, the San Jose migration was stopped for other customers,” while others are talking as if I demanded something absurd like “$10,000” in compensation. and same complaine as mine from others. None of that has anything to do with me.

I simply asked you to show us where these things were said. You can't, because you were lying.

i never asked to migrate to DC03 or San Jose. Whether it’s San Jose or DC03, their ticket requests to migrate there got rejected — that has nothing to do with me. Stop speaking nonsense.

I never said you did. If you disagree, you can quote the post where you think I said that.

i do not have to show everything to you stupid!

Sure, and you can keep calling me stupid, but until you actually back up your claims, it looks like you're just lying.

Can't you see the screenshot? They said it was me. so they fail to request to migrate to dc03 or san jose. That's why I'm clarifying it again today.
What's more, What's the meaning of lying?

I can see the screenshot just fine.

Nowhere in the screenshot does it say anything approximating “because of my post, the San Jose migration was stopped for other customers,”

in picture,
" This has led to many people proactively submitting work orders to switch to DC3, but all of them are being rejected. "
and it also said it's me want to migrate to san jose.

i really do not understand how some people read and think.

i never asked to migrate to DC03 or San Jose. Whether it’s San Jose or DC03, their ticket requests to migrate there got rejected — that has nothing to do with me.

Nowhere in the screenshot is there any evidence of "while others are talking as if I demanded something absurd like “$10,000” in compensation"

Where were these things said?

It's a metaphor. Some people make it sound like I'm asking too much. like i asked rn for $10,000. i did nothing wrong. too far

That's why I clarified again.

Did I make it clear for you to understand?
what can you help me?

zed

@ralf said: I can see the screenshot just fine.

Nowhere in the screenshot does it say anything approximating “because of my post, the San Jose migration was stopped for other customers,”

Nowhere in the screenshot is there any evidence of "while others are talking as if I demanded something absurd like “$10,000” in compensation"

Where were these things said?

he misunderstood where people were joking about moving him back to sj, and he actually clearly says "are talking as if". you've quoted it yourself. the guy obviously has trouble with english and you're really just being a cunt, why not just stop?

forest

@TimboJones said:

@LEBUserJoe said:

@lowendclient said:

@LEBUserJoe said:

@tommyren said:

@LEBUserJoe said:

@lowendclient said:

@LEBUserJoe said:

@lowendclient said:

@LEBUserJoe said:

@lowendclient said:

@LEBUserJoe said:

@lowendclient said:

@LEBUserJoe said:
Honestly at minimum, there should of been notification, and no refund’s to payment method and offering credit is an insult.

But blaming Racknerd for this, makes no sense and i’m not even a fan, infact my experience turned me away from them for life. Yet, even if I bought a service particularly because of a certain aspect in this circumstance i’m not sure how it can be the hosts fault beyond bad management.

They are moving hardware, they are actively working on it I had multiple services go down in the OvH DC fire, I was moved from FR, to an entirely different country due to capacity & choice. What’s the difference really here other than they was pushed out by pricing?

All this “proof” look they advertised specifically as optimised route!!! they are evil, or they had an optimised route and wanted to advertise it with no intention of it going south? just like you would have no intention of a building set a flame.

Correct me if I’m wrong, but nowhere in an actual contract did anyone have even a mention of services that HAVE to remain in a singular location indefinitely? also what the fuck are people doing with this “optimised route” i’m curious of the outrage! use a proxy

MJJ users are upset because DC02 plans were in short supply, and scalpers resold them at much higher prices on Chinese forums. They bought these second-hand VPS at a premium, but later their services were moved to non-premium nodes — so they feel they’ve lost money. But this isn’t the provider’s fault, it was their own choice to buy them at high prices.

Los Angeles has the lowest ping delay to China, the location itself is an "optimize" to China. So they say it's "Los Angeles Optimized" is totally fine.

I've bought a DC02 VPS from RackNerd and the route is totally a shit to my country. So I haven't use them anymore.

Optimised from the US maybe well answers my question but like everyone has said, same prices it was never charged for regardless if they could pick.

Choosing is a privilege not a right, especially if it’s same city there’s no obligation they do that right? seems case closed to me but not giving real refunds, what’s with this BS I get tryna save a penny when it’s minor, but it’s a pretty big fuckup regardless of who it falls on some simple real refunds, to save this headache seems gg

OP’s clarification above "migrating from JSC to DC02" exactly shows the two data centers have the same price and are equal in status.

Racknerd clearly stated during promotions that no refunds would be given in principle — users should have known this when they bought.

This is just a technical adjustment, no different from changing an IP address. The provider is delivering the services as stated in the contract. What reason do customers have to ask for a refund?

I mean, to me refund isn’t just a “right” it’s basic etiquette, I run a business if I caused such downtime / dramatic change, without real good prior notice to my clientbase, out of being good in business it’s something i’d offer. Knowing not 100% would take it, i’d try push credit ofcourse as they are. but what’s there margin 30% or so? why not for those that push do payment method refunds. it’s to me just basic offering. Afterall they aren’t saving much by forced credit only more displeasure.

Their promotions are essentially pre-sales. They only buy a new server once the current one is fully sold out. If refunds were allowed freely, many servers would sit unused, and the provider would lose money. Almost all low-cost VPS deals work this way — if you don’t accept this model, you shouldn’t buy VPS at this price point in the first place.

Besides, this migration only involved a short downtime and IP change — it wasn’t a major change at all. They also informed customers in advance, so it’s just like regular maintenance. Customers can ask for extra service time as per the SLA, but asking for a refund isn’t reasonable.

I knew everyone of ur posts have been AI, but it’s getting little silly now bro type u got hands man why everyone so lazy now

But to keep arguing with AI u keep prompting to be more on RN side, even tho I ain’t against them, why not.

problem your mixing up is “have” and “should” you keep stating they don’t have to, I agree. Problem to me is they alrdy offered credit refunds, my point simply is, just give them the money properly. its maybe extra 20-30% more, it’s maybe < 20% of those affected

Cant be big deal, they have to no? should they as a good company to loyal customers who was genuinely reliant on it, sure why not don’t seem harm in keeping your reputation for 20% difference.

Yes I use AI voice input and grammar fix instead of typing, why not. It doesn't affect what I mean.
(This sentence I input by myself)

Since a contract was signed between customer and the merchant at the time of purchase — where the customer agreed to a no-refund policy, and the merchant has provided services that fully meet the agreed specifications — on what grounds should we make an exception to allow the customer to terminate the contract?

This is the business world, things don’t just go your way simply because you want them to.

The same grounds u have mised 5 times, as ur having AI reply to me over and over.

They alrdy offered credit NO THEY DONT GOTTA NO CONTRACTS DOESNT SAY SO

BUT IF U GONNA VOID IT ANYWAY AND OFFER CREDIT, JUST GIVE CASH FUCK ME MATE

Account credit is just a number on the account. If the original service/location I want is no longer available, then the credit itself does not really solve the issue for me.

I do not need account balance just to leave it sitting there unused, especially since I do not plan to continue purchasing additional services from RackNerd after this.

Your situation is void, as you was transferred to DC02, it was never even your initial pu> @lowendclient said:

@LEBUserJoe said:

@lowendclient said:

@LEBUserJoe said:

@lowendclient said:

@LEBUserJoe said:

@lowendclient said:

@LEBUserJoe said:

@lowendclient said:

@LEBUserJoe said:
Honestly at minimum, there should of been notification, and no refund’s to payment method and offering credit is an insult.

But blaming Racknerd for this, makes no sense and i’m not even a fan, infact my experience turned me away from them for life. Yet, even if I bought a service particularly because of a certain aspect in this circumstance i’m not sure how it can be the hosts fault beyond bad management.

They are moving hardware, they are actively working on it I had multiple services go down in the OvH DC fire, I was moved from FR, to an entirely different country due to capacity & choice. What’s the difference really here other than they was pushed out by pricing?

All this “proof” look they advertised specifically as optimised route!!! they are evil, or they had an optimised route and wanted to advertise it with no intention of it going south? just like you would have no intention of a building set a flame.

Correct me if I’m wrong, but nowhere in an actual contract did anyone have even a mention of services that HAVE to remain in a singular location indefinitely? also what the fuck are people doing with this “optimised route” i’m curious of the outrage! use a proxy

MJJ users are upset because DC02 plans were in short supply, and scalpers resold them at much higher prices on Chinese forums. They bought these second-hand VPS at a premium, but later their services were moved to non-premium nodes — so they feel they’ve lost money. But this isn’t the provider’s fault, it was their own choice to buy them at high prices.

Los Angeles has the lowest ping delay to China, the location itself is an "optimize" to China. So they say it's "Los Angeles Optimized" is totally fine.

I've bought a DC02 VPS from RackNerd and the route is totally a shit to my country. So I haven't use them anymore.

Optimised from the US maybe well answers my question but like everyone has said, same prices it was never charged for regardless if they could pick.

Choosing is a privilege not a right, especially if it’s same city there’s no obligation they do that right? seems case closed to me but not giving real refunds, what’s with this BS I get tryna save a penny when it’s minor, but it’s a pretty big fuckup regardless of who it falls on some simple real refunds, to save this headache seems gg

OP’s clarification above "migrating from JSC to DC02" exactly shows the two data centers have the same price and are equal in status.

Racknerd clearly stated during promotions that no refunds would be given in principle — users should have known this when they bought.

This is just a technical adjustment, no different from changing an IP address. The provider is delivering the services as stated in the contract. What reason do customers have to ask for a refund?

I mean, to me refund isn’t just a “right” it’s basic etiquette, I run a business if I caused such downtime / dramatic change, without real good prior notice to my clientbase, out of being good in business it’s something i’d offer. Knowing not 100% would take it, i’d try push credit ofcourse as they are. but what’s there margin 30% or so? why not for those that push do payment method refunds. it’s to me just basic offering. Afterall they aren’t saving much by forced credit only more displeasure.

Their promotions are essentially pre-sales. They only buy a new server once the current one is fully sold out. If refunds were allowed freely, many servers would sit unused, and the provider would lose money. Almost all low-cost VPS deals work this way — if you don’t accept this model, you shouldn’t buy VPS at this price point in the first place.

Besides, this migration only involved a short downtime and IP change — it wasn’t a major change at all. They also informed customers in advance, so it’s just like regular maintenance. Customers can ask for extra service time as per the SLA, but asking for a refund isn’t reasonable.

I knew everyone of ur posts have been AI, but it’s getting little silly now bro type u got hands man why everyone so lazy now

But to keep arguing with AI u keep prompting to be more on RN side, even tho I ain’t against them, why not.

problem your mixing up is “have” and “should” you keep stating they don’t have to, I agree. Problem to me is they alrdy offered credit refunds, my point simply is, just give them the money properly. its maybe extra 20-30% more, it’s maybe < 20% of those affected

Cant be big deal, they have to no? should they as a good company to loyal customers who was genuinely reliant on it, sure why not don’t seem harm in keeping your reputation for 20% difference.

Yes I use AI voice input and grammar fix instead of typing, why not. It doesn't affect what I mean.
(This sentence I input by myself)

Since a contract was signed between customer and the merchant at the time of purchase — where the customer agreed to a no-refund policy, and the merchant has provided services that fully meet the agreed specifications — on what grounds should we make an exception to allow the customer to terminate the contract?

This is the business world, things don’t just go your way simply because you want them to.

The same grounds u have mised 5 times, as ur having AI reply to me over and over.

They alrdy offered credit NO THEY DONT GOTTA NO CONTRACTS DOESNT SAY SO

BUT IF U GONNA VOID IT ANYWAY AND OFFER CREDIT, JUST GIVE CASH FUCK ME MATE

https://www.racknerd.com/terms-of-service
Refunds - Refunds are issued on a case-by-case basis since by default no refunds are provided once payment is received.

So what? STOP BRINGING UP AI ALL THE TIME It has nothing to do with this topic. I know exactly what I'm talking about."

Yep guy that uses AI to talk like a normal person is telling me he knows all about it. You just listen to AI u muppet.

It’s not a “default” situation if credit is being offered is it? they already failing there “no refunds” i’d respect it more if there was NO REFUNDS MY POINT IS U APE IF U GONNA DO CREDIT TAKE THE EXTRA 20% LOSS, MAKE URSELF LOOK GOOD AND REFUND PPL THAT PUSH FOR IT I NEVER SAID DO IT BY DEFAULT.

happy if u disagree with me, but just say that stop with this AI jargon, or ignoring the point entirely to tell me they don’t have to, I know, I understand still say it’s stupid tho can’t I.

Of course I disagree with you.
Business is based on contracts.
Racknerd offering credits is a favor, not an obligation. Not to mention a cash refund.
If you think they should give a refund, show me which part of the contract they broke. Didn't they provide a Los Angeles VPS under the same price and configuration?
Don’t just go by your own opinion.

how we still going bro

I alrdy said, business good faith, reputation, basic decency for sake of 20% you disagree thats fine i said it’s fine

but u seem mentally ill and wont allow me to have opinion on it either dw bro im on many drugs rn and even i can stop replying first GL in life

Please use AI if you can't write English or make an argument properly. You're like the poster boy for annoying teenagers to my generation.

No! Use a translator. AI will change the tone of every message.

s0n1c

Dude, just accept the $10 loss. It's literally $10.
You used Racknerd for a few years, and it treated you well, but sometimes not all good things last forever, and things don't always go your way.

Just find a different provider and accept the loss buddy.

jbiloh

I modified the thread title because "Worst Experience." is clearly crazy talk.

I'm impressed with how RackNerd handled this situation. Tough that their one vendor closed up shop with so little notice.

rcy026

@tommyren said:

@rcy026 said:

@tommyren said:

@ralf said:

@tommyren said:
And I wasn’t asking for any special treatment only for me.

But you ARE asking for special treatment.

you mean refund to origin payment method?

Exactly! Racknerd's TOS (which you accepted) clearly says that they per default do not offer refunds. Therefore, asking for a a refund is asking for special treatment.
It's amazing that it took you 6 pages to figure this out.

so they did it? no sir. many stupid comments including yours.

Of course they did not! It says in their TOS that they will not do that.

Racknerd's TOS clearly states that they do not offer refunds.
You ask for a refund.

Please explain to me how this is not you asking for special treatment, and please explain how this makes my comment stupid?

lowendclient

@forest

No! Use a translator. AI will change the tone of every message.

Depends on how to use it. The original sentence I input is English, AI only helps fix grammar.

lowendclient

@arlekin972 said:

@tommyren said:
@skorous and everyone
due to they do not refund to origional payment method. they transfered my service to san jose.
whatever. this is over. this is over. this is over. i can do nothing.
do not keep leaving any stupid words, and pretending to be smart... and make more pages...
Stop here!

dang bro, looks like they screwed u over. Guess I won't be doing any biz with racknerd.

RackNerd didn't do anything wrong in this case.
Simply, their upstream datacenter close down, they rapidly move all user to another datacenter at the same city and same (even larger) level. They provided everything in product description.
OP's personal preference is unreasonable to terminate contract unilaterally.

Saragoldfarb

@zed said:

@ralf said: I can see the screenshot just fine.

Nowhere in the screenshot does it say anything approximating “because of my post, the San Jose migration was stopped for other customers,”

Nowhere in the screenshot is there any evidence of "while others are talking as if I demanded something absurd like “$10,000” in compensation"

Where were these things said?

he misunderstood where people were joking about moving him back to sj, and he actually clearly says "are talking as if". you've quoted it yourself. the guy obviously has trouble with english and you're really just being a cunt, why not just stop?

@ralf not being a cunt, just playing along with mjj drama...

Try this kind of shit on NS and see what happens....

Not taking sides... Just observations.

For a male dominated industry there seems to be an uncommon amount of drama queens.

If all would just listen and take the advice of veterans like @zed

forest

@Saragoldfarb said: For a male dominated industry

Wait I thought we were all little girls what

Saragoldfarb

@forest said:

@Saragoldfarb said: For a male dominated industry

Wait I thought we were all little girls what

You got me there, little girls and weebs

Saragoldfarb

@Saragoldfarb said:

@forest said:

@Saragoldfarb said: For a male dominated industry

Wait I thought we were all little girls what

You got me there, little girls and weebs

Oh, but not @ehab , he strong, big and very masculine.

TimboJones

@forest said:

@TimboJones said:

@LEBUserJoe said:

@lowendclient said:

@LEBUserJoe said:

@tommyren said:

@LEBUserJoe said:

@lowendclient said:

@LEBUserJoe said:

@lowendclient said:

@LEBUserJoe said:

@lowendclient said:

@LEBUserJoe said:

@lowendclient said:

@LEBUserJoe said:
Honestly at minimum, there should of been notification, and no refund’s to payment method and offering credit is an insult.

But blaming Racknerd for this, makes no sense and i’m not even a fan, infact my experience turned me away from them for life. Yet, even if I bought a service particularly because of a certain aspect in this circumstance i’m not sure how it can be the hosts fault beyond bad management.

They are moving hardware, they are actively working on it I had multiple services go down in the OvH DC fire, I was moved from FR, to an entirely different country due to capacity & choice. What’s the difference really here other than they was pushed out by pricing?

All this “proof” look they advertised specifically as optimised route!!! they are evil, or they had an optimised route and wanted to advertise it with no intention of it going south? just like you would have no intention of a building set a flame.

Correct me if I’m wrong, but nowhere in an actual contract did anyone have even a mention of services that HAVE to remain in a singular location indefinitely? also what the fuck are people doing with this “optimised route” i’m curious of the outrage! use a proxy

MJJ users are upset because DC02 plans were in short supply, and scalpers resold them at much higher prices on Chinese forums. They bought these second-hand VPS at a premium, but later their services were moved to non-premium nodes — so they feel they’ve lost money. But this isn’t the provider’s fault, it was their own choice to buy them at high prices.

Los Angeles has the lowest ping delay to China, the location itself is an "optimize" to China. So they say it's "Los Angeles Optimized" is totally fine.

I've bought a DC02 VPS from RackNerd and the route is totally a shit to my country. So I haven't use them anymore.

Optimised from the US maybe well answers my question but like everyone has said, same prices it was never charged for regardless if they could pick.

Choosing is a privilege not a right, especially if it’s same city there’s no obligation they do that right? seems case closed to me but not giving real refunds, what’s with this BS I get tryna save a penny when it’s minor, but it’s a pretty big fuckup regardless of who it falls on some simple real refunds, to save this headache seems gg

OP’s clarification above "migrating from JSC to DC02" exactly shows the two data centers have the same price and are equal in status.

Racknerd clearly stated during promotions that no refunds would be given in principle — users should have known this when they bought.

This is just a technical adjustment, no different from changing an IP address. The provider is delivering the services as stated in the contract. What reason do customers have to ask for a refund?

I mean, to me refund isn’t just a “right” it’s basic etiquette, I run a business if I caused such downtime / dramatic change, without real good prior notice to my clientbase, out of being good in business it’s something i’d offer. Knowing not 100% would take it, i’d try push credit ofcourse as they are. but what’s there margin 30% or so? why not for those that push do payment method refunds. it’s to me just basic offering. Afterall they aren’t saving much by forced credit only more displeasure.

Their promotions are essentially pre-sales. They only buy a new server once the current one is fully sold out. If refunds were allowed freely, many servers would sit unused, and the provider would lose money. Almost all low-cost VPS deals work this way — if you don’t accept this model, you shouldn’t buy VPS at this price point in the first place.

Besides, this migration only involved a short downtime and IP change — it wasn’t a major change at all. They also informed customers in advance, so it’s just like regular maintenance. Customers can ask for extra service time as per the SLA, but asking for a refund isn’t reasonable.

I knew everyone of ur posts have been AI, but it’s getting little silly now bro type u got hands man why everyone so lazy now

But to keep arguing with AI u keep prompting to be more on RN side, even tho I ain’t against them, why not.

problem your mixing up is “have” and “should” you keep stating they don’t have to, I agree. Problem to me is they alrdy offered credit refunds, my point simply is, just give them the money properly. its maybe extra 20-30% more, it’s maybe < 20% of those affected

Cant be big deal, they have to no? should they as a good company to loyal customers who was genuinely reliant on it, sure why not don’t seem harm in keeping your reputation for 20% difference.

Yes I use AI voice input and grammar fix instead of typing, why not. It doesn't affect what I mean.
(This sentence I input by myself)

Since a contract was signed between customer and the merchant at the time of purchase — where the customer agreed to a no-refund policy, and the merchant has provided services that fully meet the agreed specifications — on what grounds should we make an exception to allow the customer to terminate the contract?

This is the business world, things don’t just go your way simply because you want them to.

The same grounds u have mised 5 times, as ur having AI reply to me over and over.

They alrdy offered credit NO THEY DONT GOTTA NO CONTRACTS DOESNT SAY SO

BUT IF U GONNA VOID IT ANYWAY AND OFFER CREDIT, JUST GIVE CASH FUCK ME MATE

Account credit is just a number on the account. If the original service/location I want is no longer available, then the credit itself does not really solve the issue for me.

I do not need account balance just to leave it sitting there unused, especially since I do not plan to continue purchasing additional services from RackNerd after this.

Your situation is void, as you was transferred to DC02, it was never even your initial pu> @lowendclient said:

@LEBUserJoe said:

@lowendclient said:

@LEBUserJoe said:

@lowendclient said:

@LEBUserJoe said:

@lowendclient said:

@LEBUserJoe said:

@lowendclient said:

@LEBUserJoe said:
Honestly at minimum, there should of been notification, and no refund’s to payment method and offering credit is an insult.

But blaming Racknerd for this, makes no sense and i’m not even a fan, infact my experience turned me away from them for life. Yet, even if I bought a service particularly because of a certain aspect in this circumstance i’m not sure how it can be the hosts fault beyond bad management.

They are moving hardware, they are actively working on it I had multiple services go down in the OvH DC fire, I was moved from FR, to an entirely different country due to capacity & choice. What’s the difference really here other than they was pushed out by pricing?

All this “proof” look they advertised specifically as optimised route!!! they are evil, or they had an optimised route and wanted to advertise it with no intention of it going south? just like you would have no intention of a building set a flame.

Correct me if I’m wrong, but nowhere in an actual contract did anyone have even a mention of services that HAVE to remain in a singular location indefinitely? also what the fuck are people doing with this “optimised route” i’m curious of the outrage! use a proxy

MJJ users are upset because DC02 plans were in short supply, and scalpers resold them at much higher prices on Chinese forums. They bought these second-hand VPS at a premium, but later their services were moved to non-premium nodes — so they feel they’ve lost money. But this isn’t the provider’s fault, it was their own choice to buy them at high prices.

Los Angeles has the lowest ping delay to China, the location itself is an "optimize" to China. So they say it's "Los Angeles Optimized" is totally fine.

I've bought a DC02 VPS from RackNerd and the route is totally a shit to my country. So I haven't use them anymore.

Optimised from the US maybe well answers my question but like everyone has said, same prices it was never charged for regardless if they could pick.

Choosing is a privilege not a right, especially if it’s same city there’s no obligation they do that right? seems case closed to me but not giving real refunds, what’s with this BS I get tryna save a penny when it’s minor, but it’s a pretty big fuckup regardless of who it falls on some simple real refunds, to save this headache seems gg

OP’s clarification above "migrating from JSC to DC02" exactly shows the two data centers have the same price and are equal in status.

Racknerd clearly stated during promotions that no refunds would be given in principle — users should have known this when they bought.

This is just a technical adjustment, no different from changing an IP address. The provider is delivering the services as stated in the contract. What reason do customers have to ask for a refund?

I mean, to me refund isn’t just a “right” it’s basic etiquette, I run a business if I caused such downtime / dramatic change, without real good prior notice to my clientbase, out of being good in business it’s something i’d offer. Knowing not 100% would take it, i’d try push credit ofcourse as they are. but what’s there margin 30% or so? why not for those that push do payment method refunds. it’s to me just basic offering. Afterall they aren’t saving much by forced credit only more displeasure.

Their promotions are essentially pre-sales. They only buy a new server once the current one is fully sold out. If refunds were allowed freely, many servers would sit unused, and the provider would lose money. Almost all low-cost VPS deals work this way — if you don’t accept this model, you shouldn’t buy VPS at this price point in the first place.

Besides, this migration only involved a short downtime and IP change — it wasn’t a major change at all. They also informed customers in advance, so it’s just like regular maintenance. Customers can ask for extra service time as per the SLA, but asking for a refund isn’t reasonable.

I knew everyone of ur posts have been AI, but it’s getting little silly now bro type u got hands man why everyone so lazy now

But to keep arguing with AI u keep prompting to be more on RN side, even tho I ain’t against them, why not.

problem your mixing up is “have” and “should” you keep stating they don’t have to, I agree. Problem to me is they alrdy offered credit refunds, my point simply is, just give them the money properly. its maybe extra 20-30% more, it’s maybe < 20% of those affected

Cant be big deal, they have to no? should they as a good company to loyal customers who was genuinely reliant on it, sure why not don’t seem harm in keeping your reputation for 20% difference.

Yes I use AI voice input and grammar fix instead of typing, why not. It doesn't affect what I mean.
(This sentence I input by myself)

Since a contract was signed between customer and the merchant at the time of purchase — where the customer agreed to a no-refund policy, and the merchant has provided services that fully meet the agreed specifications — on what grounds should we make an exception to allow the customer to terminate the contract?

This is the business world, things don’t just go your way simply because you want them to.

The same grounds u have mised 5 times, as ur having AI reply to me over and over.

They alrdy offered credit NO THEY DONT GOTTA NO CONTRACTS DOESNT SAY SO

BUT IF U GONNA VOID IT ANYWAY AND OFFER CREDIT, JUST GIVE CASH FUCK ME MATE

https://www.racknerd.com/terms-of-service
Refunds - Refunds are issued on a case-by-case basis since by default no refunds are provided once payment is received.

So what? STOP BRINGING UP AI ALL THE TIME It has nothing to do with this topic. I know exactly what I'm talking about."

Yep guy that uses AI to talk like a normal person is telling me he knows all about it. You just listen to AI u muppet.

It’s not a “default” situation if credit is being offered is it? they already failing there “no refunds” i’d respect it more if there was NO REFUNDS MY POINT IS U APE IF U GONNA DO CREDIT TAKE THE EXTRA 20% LOSS, MAKE URSELF LOOK GOOD AND REFUND PPL THAT PUSH FOR IT I NEVER SAID DO IT BY DEFAULT.

happy if u disagree with me, but just say that stop with this AI jargon, or ignoring the point entirely to tell me they don’t have to, I know, I understand still say it’s stupid tho can’t I.

Of course I disagree with you.
Business is based on contracts.
Racknerd offering credits is a favor, not an obligation. Not to mention a cash refund.
If you think they should give a refund, show me which part of the contract they broke. Didn't they provide a Los Angeles VPS under the same price and configuration?
Don’t just go by your own opinion.

how we still going bro

I alrdy said, business good faith, reputation, basic decency for sake of 20% you disagree thats fine i said it’s fine

but u seem mentally ill and wont allow me to have opinion on it either dw bro im on many drugs rn and even i can stop replying first GL in life

Please use AI if you can't write English or make an argument properly. You're like the poster boy for annoying teenagers to my generation.

No! Use a translator. AI will change the tone of every message.

Can translators handle the shit typing? (E.g. "u") will it form complete sentences that make sense?

The tone really only gets bad because the input prompts made it that way. To regular people, it just cleans up readability.

LEBUserJoe

The tone really only gets bad because the input prompts made it that way. To regular people, it just cleans up readability.

how naive you got to be, to say “Regular” people, 8 billion, unique individuals all around the world, different lifestyles, world views, politics, opinions, I can go on and on… sad sad sad just because you feel you associate with a certain type of person does not make you “regular"

forest

@TimboJones said: Can translators handle the shit typing? (E.g. "u") will it form complete sentences that make sense?

I figured the shit typing was a result of laziness due to not writing in their native language. If they type that way in their native language as well, then that's another issue and yeah, a translator won't handle that.

TimboJones

@LEBUserJoe said:

The tone really only gets bad because the input prompts made it that way. To regular people, it just cleans up readability.

how naive you got to be, to say “Regular” people, 8 billion, unique individuals all around the world, different lifestyles, world views, politics, opinions, I can go on and on… sad sad sad just because you feel you associate with a certain type of person does not make you “regular"

Yes, the people who post the AI slop with extra irrelevant whining is a symptom of non-regular people.

LEBUserJoe

@TimboJones said:

@LEBUserJoe said:

The tone really only gets bad because the input prompts made it that way. To regular people, it just cleans up readability.

how naive you got to be, to say “Regular” people, 8 billion, unique individuals all around the world, different lifestyles, world views, politics, opinions, I can go on and on… sad sad sad just because you feel you associate with a certain type of person does not make you “regular"

Yes, the people who post the AI slop with extra irrelevant whining is a symptom of non-regular people.

accepted

rpqu

@Saragoldfarb said:

@zed said:

@ralf said: I can see the screenshot just fine.

Nowhere in the screenshot does it say anything approximating “because of my post, the San Jose migration was stopped for other customers,”

Nowhere in the screenshot is there any evidence of "while others are talking as if I demanded something absurd like “$10,000” in compensation"

Where were these things said?

he misunderstood where people were joking about moving him back to sj, and he actually clearly says "are talking as if". you've quoted it yourself. the guy obviously has trouble with english and you're really just being a cunt, why not just stop?

@ralf not being a cunt, just playing along with mjj drama...
Try this kind of shit on NS and see what happens....
Not taking sides... Just observations.
For a male dominated industry there seems to be an uncommon amount of drama queens.
If all would just listen and take the advice of veterans like @zed

It's what it's. At one point of our life, we have been insufferable bitches. But, people with these tendencies exist.
Most girls would prefer a drama-free day, right?

ralf

@Saragoldfarb said:

@zed said:

@ralf said: I can see the screenshot just fine.

Nowhere in the screenshot does it say anything approximating “because of my post, the San Jose migration was stopped for other customers,”

Nowhere in the screenshot is there any evidence of "while others are talking as if I demanded something absurd like “$10,000” in compensation"

Where were these things said?

he misunderstood where people were joking about moving him back to sj, and he actually clearly says "are talking as if". you've quoted it yourself. the guy obviously has trouble with english and you're really just being a cunt, why not just stop?

@ralf not being a cunt, just playing along with mjj drama...

To be fair, I was being a bit of a cunt (and enjoying it). Then I realised I had more important things to do and got busy retiling my bathroom. I think I prefer trolling to tiling.

Saragoldfarb

@ralf said:

@Saragoldfarb said:

@zed said:

@ralf said: I can see the screenshot just fine.

Nowhere in the screenshot does it say anything approximating “because of my post, the San Jose migration was stopped for other customers,”

Nowhere in the screenshot is there any evidence of "while others are talking as if I demanded something absurd like “$10,000” in compensation"

Where were these things said?

he misunderstood where people were joking about moving him back to sj, and he actually clearly says "are talking as if". you've quoted it yourself. the guy obviously has trouble with english and you're really just being a cunt, why not just stop?

@ralf not being a cunt, just playing along with mjj drama...

To be fair, I was being a bit of a cunt (and enjoying it). Then I realised I had more important things to do and got busy retiling my bathroom. I think I prefer trolling to tiling.

You sneaky bastard you!

skygm

In the future, could it be that all providers will be able to use a shared data center—one that everyone needs—to sell VPS services to users as long-term servers, and then, once they’ve built up a certain user base, announce a migration without offering refunds?

totally_not_banned

@skygm said:
In the future, could it be that all providers will be able to use a shared data center—one that everyone needs—to sell VPS services to users as long-term servers, and then, once they’ve built up a certain user base, announce a migration without offering refunds?

Of course. It's the industry standard.

Beanzy

I can understand what the original poster means, because RackNerd DC2 uses the MULTACOM datacenter, and MULTACOM’s network connection to mainland China is very stable — much better than many other datacenters.

RackNerd has been saying that their upstream provider, MULTACOM, is going to relocate.

However, CloudCone, which also uses the MULTACOM datacenter as its upstream provider, does not seem to be relocating. I would like to know why this is the case.

layer7

Hi @tommyren

tl;dr ... but from what i saw:

i do understand that if you are buying a specific cat race you paid for this specific cat race.

If the provider suddenly gives another cat race, even its very similar, then its simply not the cat race you purchased.

At the end of the day @dustinc tried to find a way out of this issue by offering an internal refund you could use when extending your existing service with them in his first reply of this thread.

I do fully understand that after this experience you might not desire to extend the other existing service with them. But as it seems there wont be a better offer / solution coming and this thread here does not look like there will be any more constructive exchange here.

You made your point and the best you could do now is to accept this experience, vote with your wallet and accept the internal refund as this is the most you will get from this provider.

Every continuation of this does not seem to change this and will just hurt the message.

lowendclient

@Beanzy said:
I can understand what the original poster means, because RackNerd DC2 uses the MULTACOM datacenter, and MULTACOM’s network connection to mainland China is very stable — much better than many other datacenters.

RackNerd has been saying that their upstream provider, MULTACOM, is going to relocate.

However, CloudCone, which also uses the MULTACOM datacenter as its upstream provider, does not seem to be relocating. I would like to know why this is the case.

https://lowendbox.com/blog/multacom-sued-by-aon-center-landlord-over-401128-in-alleged-unpaid-rent/

suut

This data center will no longer exist. RackNerd preemptively saved its users before the real drama began.

gdarko

I have been hosting customer in the past 20 years and such moves are not new. However, in this case i don't really understand the bitching from the OP. Dustin moved their service for OP's own good because the DC was closing and most importantly they moved to a location which is only 1 mile away from this DC, we are not saying complete location shut-down, but only one mile away and now this smart guy wants refund for all the years he used and abused the service. What a reason to be bitching for.