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RackNerd forced DC migration, refused prorated refund.
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Why do you care?
Are you a RN client?
Yes, of course.
This situation is exactly the same.
@tommyren starting this thread:
Dustin proves its a scam and yet some on here seem to be trying to cover up for some reason
Whether or not you believe it's a scam, the fact is that datacenter migrations are par for the course. They are not uncommon and even high-end providers will sometimes do that. It's the norm in the hosting industry.
It's "Los Angeles Optimized Route", not "China Optimized Route".
I could totally say DC03 is also an "optimized route" — because it’s also in Los Angeles, which is closer to Asia/China.
Is "China optimized" written in the contract? No.
The renewal price is exactly the same for DC02 and DC03. During promotions, you couldn’t buy plans under $15 for DC02, but that doesn’t mean there’s a price difference between the two. I remember only the France data center has an extra fee of a few dollars.
DC02 uses bgp.net as upstream, it only has optimized routing in MTR. It's ridiculous that Chinese users fool themselves into thinking they've got a direct line to China. Racknerd doesn't charge more for DC02 though — they know what's really going on, they're actually pretty honest.
He rented a Porsche from the shop, it was suddenly taken back by the owner. Then the shop gave him another Porsche with exactly the same price, not a Honda. Please check the actual prices first instead of just following what others say. DC02 was never more expensive than DC03.
Honestly at minimum, there should of been notification, and no refund’s to payment method and offering credit is an insult.
But blaming Racknerd for this, makes no sense and i’m not even a fan, infact my experience turned me away from them for life. Yet, even if I bought a service particularly because of a certain aspect in this circumstance i’m not sure how it can be the hosts fault beyond bad management.
They are moving hardware, they are actively working on it I had multiple services go down in the OvH DC fire, I was moved from FR, to an entirely different country due to capacity & choice. What’s the difference really here other than they was pushed out by pricing?
All this “proof” look they advertised specifically as optimised route!!! they are evil, or they had an optimised route and wanted to advertise it with no intention of it going south? just like you would have no intention of a building set a flame.
Correct me if I’m wrong, but nowhere in an actual contract did anyone have even a mention of services that HAVE to remain in a singular location indefinitely? also what the fuck are people doing with this “optimised route” i’m curious of the outrage! use a proxy
Interesting!
Just to clarify one point:
The package I originally purchased back in 2021 did include DC-02 as an available deployment location at the time. I initially tried the San Jose location first, and later opened a support ticket asking if the VPS could be moved to DC-02.
So this was not a request for some special exception or for a datacenter outside the original package offering. I simply did not want to cancel the existing service and place a completely new order again.
I just wanted to clarify the history here, since the current description makes it sound like I requested something the plan never supported, which is not the case.
Also, I did not need any account credit, because I do not plan to continue using DC-03 or other replacement services. The main reason I purchased and kept renewing this VPS was specifically for DC-02. I have already mentioned this both here and in the support ticket.
@dustinc
It’s not even that bad, it’s exact same hardware! that’s a different car
Really it’s more like they gave the Porsche back with new software update that stopped you removing the seat belt noise. You had it off before, and now you can’t? I WANT A NEW PORSCHE
what twist?
Just to clarify one point:
The package I originally purchased back in 2021 did include DC-02 as an available deployment location at the time. I initially tried the San Jose location first, and later opened a support ticket asking if the VPS could be moved to DC-02.
So this was not a request for some special exception or for a datacenter outside the original package offering. I simply did not want to cancel the existing service and place a completely new order again.
I just wanted to clarify the history here, since the current description makes it sound like I requested something the plan never supported, which is not the case.
Also, I did not need any account credit, because I do not plan to continue using DC-03 or other replacement services. The main reason I purchased and kept renewing this VPS was specifically for DC-02. I have already mentioned this both here and in the support ticket.
MJJ users are upset because DC02 plans were in short supply, and scalpers resold them at much higher prices on Chinese forums. They bought these second-hand VPS at a premium, but later their services were moved to non-premium (they thought) nodes — so they feel they’ve lost money. But this isn’t the provider’s fault, it was their own choice to buy them at high prices.
Los Angeles has the lowest ping delay to China, the location itself is an "optimize" to China. So they say it's "Los Angeles Optimized" is totally fine.
I've bought a DC02 VPS from RackNerd and the route is totally a shit to my country. So I haven't use them anymore.
Then I agree that @dustinc should refund you if you explain to him exactly why you needed the VPS to remain in DC-02., but I also think that creating a thread here was the wrong way to go about it.
You need to take the L here bud. You bought San Jose and they moved you to DC02 as a courtesy. It sounds to me like the plan you bought probably would have said "LA" not "DC02". Find something that works for you now and see if RN can get DC03 working like you need it to later so you can use the credits. You bought San Jose then requested a move to LA. They don't owe you DC02, they owe you LA. Anyone who specifically bought something specific advertised as DC02 might have something to complain about, but you don't.
Optimised from the US maybe well answers my question but like everyone has said, same prices it was never charged for regardless if they could pick.
Choosing is a privilege not a right, especially if it’s same city there’s no obligation they do that right? seems case closed to me but not giving real refunds, what’s with this BS I get tryna save a penny when it’s minor, but it’s a pretty big fuckup regardless of who it falls on some simple real refunds, to save this headache seems gg
yah if u tranferred plan after u bought wrong one, not even comparable to those that purchased it correctly.
kinda voided by the fact they alrdy moved you, when they didnt have to
OP’s clarification above "migrating from JSC to DC02" exactly shows VPS in these data centers (Multacom LA & ColoCrossing LA/SJC) have the same price and are equal in status.
Racknerd clearly stated during promotions that no refunds would be given in principle — users should have known this when they bought.
This is just a technical adjustment, no different from changing an IP address. The provider is delivering the services as stated in the contract. What reason do customers have to ask for a refund?
I mean, to me refund isn’t just a “right” it’s basic etiquette, I run a business if I caused such downtime / dramatic change, without real good prior notice to my clientbase, out of being good in business it’s something i’d offer. Knowing not 100% would take it, i’d try push credit ofcourse as they are. but what’s there margin 30% or so? why not for those that push do payment method refunds. it’s to me just basic offering. Afterall they aren’t saving much by forced credit only more displeasure.
Their promotions are essentially pre-sales. They only buy a new server once the current one is fully sold out. If refunds were allowed freely, many servers would sit unused, and the provider would lose money. Almost all low-cost VPS deals work this way — if you don’t accept this model, you shouldn’t buy VPS at this price point in the first place.
Besides, this migration only involved a short downtime and IP change — it wasn’t a major change at all. They also informed customers in advance, so it’s just like regular maintenance. Customers can ask for extra service time as per the SLA, but asking for a refund isn’t reasonable.
ah interesting, thanks.
I knew everyone of ur posts have been AI, but it’s getting little silly now bro type u got hands man why everyone so lazy now
But to keep arguing with AI u keep prompting to be more on RN side, even tho I ain’t against them, why not.
problem your mixing up is “have” and “should” you keep stating they don’t have to, I agree. Problem to me is they alrdy offered credit refunds, my point simply is, just give them the money properly. its maybe extra 20-30% more, it’s maybe < 20% of those affected
Cant be big deal, they have to no? should they as a good company to loyal customers who was genuinely reliant on it, sure why not don’t seem harm in keeping your reputation for 20% difference.
Yes I use AI voice input and grammar fix instead of typing, why not. It doesn't affect what I mean.
(This sentence I input by myself)
Since a contract was signed between customer and the merchant at the time of purchase — where the customer agreed to a no-refund policy, and the merchant has provided services that fully meet the agreed specifications — on what grounds should we make an exception to allow the customer to terminate the contract?
This is the business world, things don’t just go your way simply because you want them to.
I’m not saying this because I like Racknerd — I’m not even their customer. I just can’t stand unreasonable requests. I’d side with any merchant here in the same situation."
The same grounds u have mised 5 times, as ur having AI reply to me over and over.
They alrdy offered credit NO THEY DONT GOTTA NO CONTRACTS DOESNT SAY SO
BUT IF U GONNA VOID IT ANYWAY AND OFFER CREDIT, JUST GIVE CASH FUCK ME MATE
I think many customers who originally chose DC-02 simply do not want to spend time arguing about it. Most of them will probably just stop renewing once their current term expires.
In my case, the situation is different because my service still has nearly two full years remaining. Even though I barely use this VPS nowadays, it still feels pretty bad to lose the location that was the only reason I originally kept renewing the service over the years.
Account credit is just a number on the account. If the original service/location I want is no longer available, then the credit itself does not really solve the issue for me.
I do not need account balance just to leave it sitting there unused, especially since I do not plan to continue purchasing additional services from RackNerd after this.
https://www.racknerd.com/terms-of-service
Refunds - Refunds are issued on a case-by-case basis since by default no refunds are provided once payment is received.
So what? STOP BRINGING UP AI ALL THE TIME. It has nothing to do with this topic. I know exactly what I'm talking about.
In OP's case, he has no right to ask for a refund.
Merchant provided the agreed service.
Stop making unreasonable demands.
Your situation is void, as you was transferred to DC02, it was never even your initial pu> @lowendclient said:
Yep guy that uses AI to talk like a normal person is telling me he knows all about it. You just listen to AI u muppet.
It’s not a “default” situation if credit is being offered is it? they already failing there “no refunds” i’d respect it more if there was NO REFUNDS MY POINT IS U APE IF U GONNA DO CREDIT TAKE THE EXTRA 20% LOSS, MAKE URSELF LOOK GOOD AND REFUND PPL THAT PUSH FOR IT I NEVER SAID DO IT BY DEFAULT.
happy if u disagree with me, but just say that stop with this AI jargon, or ignoring the point entirely to tell me they don’t have to, I know, I understand still say it’s stupid tho can’t I.
sorr yfor hurtful words its how i express my happiness
jesus fuck trim your quotes were you born in a butthole