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[Summer Sale] | VPS 9.99€/yr | 24.99€/yr 3vCPU/6GB/100GB NVME | Xeon Gold

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Comments

  • forestforest Member

    @imnotrobot said:

    @forest said:

    @imnotrobot said:
    It's a shame I didn't read the comments before paying. I'm surprised the administration is behaving so disgustingly. I'm in the same situation. The VPS is paid for, but it's not working. No one responds to my inquiries or does anything. Not through ticket #ANV-441035, nor on the website.

    That happened to me as well, but eventually he did get to it and fixed it, and I'm happy with it so far.

    How long to wait?

    About a week, I think? Or maybe it was two? But it was fixed.

    @Chunkserve ping

  • PolicePolice Member

    Order Number: 9723600591 Additional vCPU would be awesome

  • wii747wii747 Member

    Another VPS downtime for me lets see how long it will take to fix!

  • peter_rustpeter_rust Member

    It's a shame I also didn't read the comments before paying. I'm surprised the administration is behaving so disgustingly. I'm in the same situation. The VPS is paid for, but it's not working. It has active status but can't be reached by any way. No one responds to my inquiries or does anything. The ticket #YWE-512244 has been created, but nobody cares.

  • LeviLevi Member
    edited February 25

    Wow, bullet avoided! I almost was at checkout page, when decided to read comments.

  • ChunkserveChunkserve Member, Patron Provider

    @peter_rust said:
    It's a shame I also didn't read the comments before paying. I'm surprised the administration is behaving so disgustingly. I'm in the same situation. The VPS is paid for, but it's not working. It has active status but can't be reached by any way. No one responds to my inquiries or does anything. The ticket #YWE-512244 has been created, but nobody cares.

    Hey! You created a ticket yesterday, give us some time. I see you already received a reply. We won't always respond to your case in a minute. Same with @imnotrobot - case opened yesterday, and I hear such things couple of hours after. Node issue is already fixed. Replied also to most of the tickets - pending ones will be done today.

  • stufentlystufently Member

    wtf why dont have debian 13 and ubuntu 24.04 for installation ?

  • YiYi8512YiYi8512 Member

    @Chunkserve said:

    @peter_rust said:
    It's a shame I also didn't read the comments before paying. I'm surprised the administration is behaving so disgustingly. I'm in the same situation. The VPS is paid for, but it's not working. It has active status but can't be reached by any way. No one responds to my inquiries or does anything. The ticket #YWE-512244 has been created, but nobody cares.

    Hey! You created a ticket yesterday, give us some time. I see you already received a reply. We won't always respond to your case in a minute. Same with @imnotrobot - case opened yesterday, and I hear such things couple of hours after. Node issue is already fixed. Replied also to most of the tickets - pending ones will be done today.

    Hope you're having a productive day. I noticed you've been catching up on tickets recently.

    I'm still waiting for a response on my Ticket #BRS-548770 (Order #4357). I've requested a migration to the new VF cluster and the +1 vCPU bonus for LET user YiYi8512.

    I’ve already backed up everything and I'm ready for the IP change, so it should be a straightforward process on your end. Could you please take a look when you have a moment?

    Thanks in advance!

  • peter_rustpeter_rust Member

    Hey! You created a ticket yesterday, give us some time. I see you already received a reply. We won't always respond to your case in a minute. Same with @imnotrobot - case opened yesterday, and I hear such things couple of hours after. Node issue is already fixed. Replied also to most of the tickets - pending ones will be done today.

    Hi, the problem is someone buys a service, money gone, but vps and support looks dead. If I'd have got a short response like "The problem exists, we're working on it, wait two days please" it's ok for me to wait for some time. But try harder please :)
    BTW your response in about 24h after creating the ticket #YWE-512244 had "Let me fix it real quick." And 30 hours have passed and nothing.

  • peter_rustpeter_rust Member
    edited February 26

    .

  • PonywkaPonywka Member

    My experience with this hosting provider has been disappointing due to what appears to be broken automation.

    My server cannot be brought online - the assigned IP address is not reachable even when booting into Rescue Mode. VNC is consistently offline and cannot be accessed either via a standalone client or the built-in noVNC console. Additionally, attempts to reinstall the system fail with the following error: Failed to find logical volume "node04-SSD-01/vm-8089-d4LGt559nCjmTtOp-zOWzSbyEelkyhRWG".

    Technical support has not responded for over a day, so I have requested a refund. I sincerely hope they will process the refund for the payment made via Stripe.

  • Jeff213Jeff213 Member

    @Chunkserve said:

    @peter_rust said:
    It's a shame I also didn't read the comments before paying. I'm surprised the administration is behaving so disgustingly. I'm in the same situation. The VPS is paid for, but it's not working. It has active status but can't be reached by any way. No one responds to my inquiries or does anything. The ticket #YWE-512244 has been created, but nobody cares.

    Hey! You created a ticket yesterday, give us some time. I see you already received a reply. We won't always respond to your case in a minute. Same with @imnotrobot - case opened yesterday, and I hear such things couple of hours after. Node issue is already fixed. Replied also to most of the tickets - pending ones will be done today.

    AXW-167764 I haven't received a response to my ticket for over a week.

  • peter_rustpeter_rust Member

    @Chunkserve said:

    Hey! You created a ticket yesterday, give us some time. I see you already received a reply. We won't always respond to your case in a minute. Same with @imnotrobot - case opened yesterday, and I hear such things couple of hours after. Node issue is already fixed. Replied also to most of the tickets - pending ones will be done today.

    Hi,
    I received the answer where support promised fix it "real quick". 5 days have passed since and nothing happens. No reply, no fixing.

  • AbdullaAbdulla Member

    hi. can you check it out? Ticket #FWU-354559 I bought a server, but it hasn't been created for hours.

  • houston713houston713 Member

    @aas86134000 said:
    https://lg.chunkserve.com/looking-glass/

    can not access

    Interestign... I keep having issues where I cannot access my server from certain networks. If I VPN to a EU server it works, but from home it does not, but from mo> @rm_ said:

    mtr 217.65.3.21
 Host                                Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. 141.11.62.1                       0.0%     1    1.3   1.3   1.3   1.3   0.0
 2. 45.152.39.202                     0.0%     1    1.0   1.0   1.0   1.0   0.0
 3. ???

    Half of the internet is not reachable from the VPS... Also the billing panel does not load.

    I had this problem with my VPS as well, took a few tickets to get fixed but eventually they figured out whatever it is. It has been months since running into the problem.

  • LegoLureLegoLure Member

    Hello!
    Could you please take a look at Ticket #TNC-986457 (Invoice #4777) and add one extra core?
    I can't wait long, could you please take a look? I urgently need a VPS within one to two days.
    Thanks in advance!

  • XellXell Member

    Order number: 3868621907

  • peter_rustpeter_rust Member

    Hi,
    Please, bring to life my VPS. It's dead since start (more than a week). Ticket #YWE-512244.

    PS Order 4293554117. Additional core would be nice.

  • ReroRero Member

    @Rero said:
    Order 2531799198

    Please add 1 vCPU or 1 GB RAM.

    @Chunkserve Please Do it :)
    Ticket #BPA-954255.

  • schousdaschousda Member

    Hi,
    i ordered a server yesterday and guessed, that it will get provisioned directly after my payment. But it is still in pending mode. I hope, i didn't waste my money.

  • LegoLureLegoLure Member

    @LegoLure said:
    Hello!
    Could you please take a look at Ticket #TNC-986457 (Invoice #4777) and add one extra core?
    I can't wait long, could you please take a look? I urgently need a VPS within one to two days.
    Thanks in advance!

    what is that for service? how long do I have to wait? @Chunkserve

  • UsherUsher Member

    Do you offer extra HDD storage in addition to these offers?

  • PonywkaPonywka Member

    @Ponywka said:
    My experience with this hosting provider has been disappointing due to what appears to be broken automation.

    My server cannot be brought online - the assigned IP address is not reachable even when booting into Rescue Mode. VNC is consistently offline and cannot be accessed either via a standalone client or the built-in noVNC console. Additionally, attempts to reinstall the system fail with the following error: Failed to find logical volume "node04-SSD-01/vm-8089-d4LGt559nCjmTtOp-zOWzSbyEelkyhRWG".

    Technical support has not responded for over a day, so I have requested a refund. I sincerely hope they will process the refund for the payment made via Stripe.

    To be honest, I feel scammed! I submitted a request to cancel a server that never went online for even a second (the IP address I was assigned didn't even ping, and VNC access didn't work). The request to cancel the server was processed quickly, but I didn't get my money back. I wrote to technical support, but they are ignoring me.

  • forestforest Member

    @Ponywka said:

    @Ponywka said:
    My experience with this hosting provider has been disappointing due to what appears to be broken automation.

    My server cannot be brought online - the assigned IP address is not reachable even when booting into Rescue Mode. VNC is consistently offline and cannot be accessed either via a standalone client or the built-in noVNC console. Additionally, attempts to reinstall the system fail with the following error: Failed to find logical volume "node04-SSD-01/vm-8089-d4LGt559nCjmTtOp-zOWzSbyEelkyhRWG".

    Technical support has not responded for over a day, so I have requested a refund. I sincerely hope they will process the refund for the payment made via Stripe.

    To be honest, I feel scammed! I submitted a request to cancel a server that never went online for even a second (the IP address I was assigned didn't even ping, and VNC access didn't work). The request to cancel the server was processed quickly, but I didn't get my money back. I wrote to technical support, but they are ignoring me.

    I think there's just one person behind all this, and he's just backed up on tickets. It's not a scam, but you'll probably have to wait a bit as he triages issues.

  • PonywkaPonywka Member

    @forest said:
    I think there's just one person behind all this, and he's just backed up on tickets. It's not a scam, but you'll probably have to wait a bit as he triages issues.

    I kind of agree, but at the same time, ChunkServe themselves are not willing to meet halfway, they don't provide any information about the planned deadlines, and besides, it's logical to expect that if I requested cancellation of the service, I expect a refund. However, the money for the canceled service was not even credited to my account - it was "0" and remained "0"

  • ChunkserveChunkserve Member, Patron Provider

    @Ponywka said:

    @forest said:
    I think there's just one person behind all this, and he's just backed up on tickets. It's not a scam, but you'll probably have to wait a bit as he triages issues.

    I kind of agree, but at the same time, ChunkServe themselves are not willing to meet halfway, they don't provide any information about the planned deadlines, and besides, it's logical to expect that if I requested cancellation of the service, I expect a refund. However, the money for the canceled service was not even credited to my account - it was "0" and remained "0"

    Hey! Sorry for no activity on the forum.

    At the moment, all tickets are processed. If anyone needs anything - feel free to ping me or create a ticket.

    By default, cancelation feature does not equal refund. If you have such request, feel free to ticket us, and we'll help you!

    Have a great day/night!

    Thanked by 4forest m4nu peter_rust JohnnySac
  • peter_rustpeter_rust Member
    edited March 6

    Glad to see technical issues gone

    Thanked by 1Chunkserve
  • siksik Member
    edited March 8

    Hi! Just signed up. Order: 4563237343. I'd like an extra core to celebrate!

    FYI: I received the SSH login details right away on a Sunday. yay!!
    FYI2: ssh connection timing out debug1: Connecting to 141.x.x.x [141.x.x.x] port 22. debug3: set_sock_tos: set socket 3 IP_TOS 0x48 :(
    FYI3: I could finish the installation myself using their VirtFusion interface. All fixed!

    Thanked by 1Chunkserve
  • Shubham14Shubham14 Member
    edited March 8

    @Chunkserve !


    i bought
    Storage 3

    €3.99EUR
    Monthly
    2 vCore Xeon E5-2680v4
    2 GB RAM
    40 GB NVME Disk + 2TB HDD
    10Gbps Network (FUP, unlimited)
    1 IPv4 + /64 IPv6

    add 2gb ram i will pay furthur then

    Your Order Number is:
    3461981217

  • schousdaschousda Member

    Hi, short question:
    Port 80 is not reachable at chunkserve servers or is this just a misconfiguration i did?
    Thanks.

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