[Summer Sale] | VPS 9.99€/yr | 24.99€/yr 3vCPU/6GB/100GB NVME | Xeon Gold

thesto · February 14

I don't really understand all the complaints here. If you're not happy with the service you paid for, set an appropriate deadline—maybe a week—and then do a chargeback with the credit card company or PayPal to get your money back.

On the other hand, if you think you will still receive the service and want it, then keep waiting.

Jeff213 · February 14

@thesto said:
I don't really understand all the complaints here. If you're not happy with the service you paid for, set an appropriate deadline—maybe a week—and then do a chargeback with the credit card company or PayPal to get your money back.

On the other hand, if you think you will still receive the service and want it, then keep waiting.

Users must clearly understand that every penny they pay is for a high-risk speculative asset, not a stable cloud computing infrastructure.

CYNURA · February 14

Order Number: 6174242873. I have made payment on 11th Feb. however the service is still not activated.

dropbearau · February 14

@thesto said:
I don't really understand all the complaints here. If you're not happy with the service you paid for, set an appropriate deadline—maybe a week—and then do a chargeback with the credit card company or PayPal to get your money back.

On the other hand, if you think you will still receive the service and want it, then keep waiting.

And what about the people who already had a service and now it's dead in the water and can't get a single response.
You don't understand the complaints about being ghosted for 2+ weeks? Interesting take.

No one expects 24/7 2 hour response times from a small group like this. A day, 2, even 3 days is not ideal but understandable, but 2+ weeks ghosting new and existing clients, zero communication is when people become less understanding.
The bare minimum would be to at least post saying they are having XYZ issue and have a rough ETA, but nope, nothing, Casper the ghost.
And this isn't the first time when you look at other posts and threads on LET.

Jeff213 · February 14

@dropbearau said:

@thesto said:
I don't really understand all the complaints here. If you're not happy with the service you paid for, set an appropriate deadline—maybe a week—and then do a chargeback with the credit card company or PayPal to get your money back.

On the other hand, if you think you will still receive the service and want it, then keep waiting.

And what about the people who already had a service and now it's dead in the water and can't get a single response.
You don't understand the complaints about being ghosted for 2+ weeks? Interesting take.

No one expects 24/7 2 hour response times from a small group like this. A day, 2, even 3 days is not ideal but understandable, but 2+ weeks ghosting new and existing clients, zero communication is when people become less understanding.
The bare minimum would be to at least post saying they are having XYZ issue and have a rough ETA, but nope, nothing, Casper the ghost.
And this isn't the first time when you look at other posts and threads on LET.

To be honest, I bought two discounted VPSs from them and tried contacting them through various channels, but no customer service responded for three days. When they finally did reply, I felt their sincerity. They might be a one-person team or a small group; such cheap VPSs are known as "hearse VPSs" in the Chinese community. If they can weather this storm, it will be a worthwhile investment.

majid82 · February 14

@Jeff213 said:

@majid82 said:
Ticket #MPJ-639377

No response so far. Never had such experience before.

Extremely cost-effective, but with limited support.

Seriously. If you don't have access to your VPS and you are waiting for one man army to respond to your ticket ?

majid82 · February 14

@Jeff213 said:

@dropbearau said:

@thesto said:
I don't really understand all the complaints here. If you're not happy with the service you paid for, set an appropriate deadline—maybe a week—and then do a chargeback with the credit card company or PayPal to get your money back.

On the other hand, if you think you will still receive the service and want it, then keep waiting.

And what about the people who already had a service and now it's dead in the water and can't get a single response.
You don't understand the complaints about being ghosted for 2+ weeks? Interesting take.

No one expects 24/7 2 hour response times from a small group like this. A day, 2, even 3 days is not ideal but understandable, but 2+ weeks ghosting new and existing clients, zero communication is when people become less understanding.
The bare minimum would be to at least post saying they are having XYZ issue and have a rough ETA, but nope, nothing, Casper the ghost.
And this isn't the first time when you look at other posts and threads on LET.

To be honest, I bought two discounted VPSs from them and tried contacting them through various channels, but no customer service responded for three days. When they finally did reply, I felt their sincerity. They might be a one-person team or a small group; such cheap VPSs are known as "hearse VPSs" in the Chinese community. If they can weather this storm, it will be a worthwhile investment.

I don't understand why are you continuously defending?

If there is a provisioning delay, it would be much better to clearly state it upfront—like many other providers do—by adding a disclaimer that the VPS will be ready within a specified time frame and asking customers not to follow up before that period has passed.

What’s frustrating is receiving a ticket response saying the issue has been fixed, only to check the control panel and find that nothing has changed and there is still no access to the VPS. At this point, it doesn’t appear to be a matter of limited resources but a deliberate delay without clear communication.

majid82 · February 14

@thesto said:
I don't really understand all the complaints here. If you're not happy with the service you paid for, set an appropriate deadline—maybe a week—and then do a chargeback with the credit card company or PayPal to get your money back.

On the other hand, if you think you will still receive the service and want it, then keep waiting.

What world are you living in? That’s not how banking or PayPal disputes actually work. If refunds were processed that casually, it would be incredibly easy for people to abuse the system with the help of others.

Please stop giving oversimplified advice and defending a business that clearly hasn’t been acting responsibly or professionally.

Jeff213 · February 15

@majid82 said:

@Jeff213 said:

@dropbearau said:

@thesto said:
I don't really understand all the complaints here. If you're not happy with the service you paid for, set an appropriate deadline—maybe a week—and then do a chargeback with the credit card company or PayPal to get your money back.

On the other hand, if you think you will still receive the service and want it, then keep waiting.

And what about the people who already had a service and now it's dead in the water and can't get a single response.
You don't understand the complaints about being ghosted for 2+ weeks? Interesting take.

No one expects 24/7 2 hour response times from a small group like this. A day, 2, even 3 days is not ideal but understandable, but 2+ weeks ghosting new and existing clients, zero communication is when people become less understanding.
The bare minimum would be to at least post saying they are having XYZ issue and have a rough ETA, but nope, nothing, Casper the ghost.
And this isn't the first time when you look at other posts and threads on LET.

To be honest, I bought two discounted VPSs from them and tried contacting them through various channels, but no customer service responded for three days. When they finally did reply, I felt their sincerity. They might be a one-person team or a small group; such cheap VPSs are known as "hearse VPSs" in the Chinese community. If they can weather this storm, it will be a worthwhile investment.

I don't understand why are you continuously defending?

If there is a provisioning delay, it would be much better to clearly state it upfront—like many other providers do—by adding a disclaimer that the VPS will be ready within a specified time frame and asking customers not to follow up before that period has passed.

What’s frustrating is receiving a ticket response saying the issue has been fixed, only to check the control panel and find that nothing has changed and there is still no access to the VPS. At this point, it doesn’t appear to be a matter of limited resources but a deliberate delay without clear communication.

Am I making excuses? There's a saying, "You get what you pay for." If the VPS provider didn't offer availability guarantees, you can request a refund if you're not satisfied. If you want stability and timely responses, you should find a top-tier provider, not them. I'll say it again: you get what you pay for. If you think it's worth it, keep it; if you don't, request a refund. Please read the terms carefully before purchasing anything! You have the right to leave a negative review or file a lawsuit!

Jeff213 · February 15

@Jeff213 said:

@majid82 said:

@Jeff213 said:

@dropbearau said:

@thesto said:
I don't really understand all the complaints here. If you're not happy with the service you paid for, set an appropriate deadline—maybe a week—and then do a chargeback with the credit card company or PayPal to get your money back.

On the other hand, if you think you will still receive the service and want it, then keep waiting.

And what about the people who already had a service and now it's dead in the water and can't get a single response.
You don't understand the complaints about being ghosted for 2+ weeks? Interesting take.

No one expects 24/7 2 hour response times from a small group like this. A day, 2, even 3 days is not ideal but understandable, but 2+ weeks ghosting new and existing clients, zero communication is when people become less understanding.
The bare minimum would be to at least post saying they are having XYZ issue and have a rough ETA, but nope, nothing, Casper the ghost.
And this isn't the first time when you look at other posts and threads on LET.

To be honest, I bought two discounted VPSs from them and tried contacting them through various channels, but no customer service responded for three days. When they finally did reply, I felt their sincerity. They might be a one-person team or a small group; such cheap VPSs are known as "hearse VPSs" in the Chinese community. If they can weather this storm, it will be a worthwhile investment.

I don't understand why are you continuously defending?

If there is a provisioning delay, it would be much better to clearly state it upfront—like many other providers do—by adding a disclaimer that the VPS will be ready within a specified time frame and asking customers not to follow up before that period has passed.

What’s frustrating is receiving a ticket response saying the issue has been fixed, only to check the control panel and find that nothing has changed and there is still no access to the VPS. At this point, it doesn’t appear to be a matter of limited resources but a deliberate delay without clear communication.

Am I making excuses? There's a saying, "You get what you pay for." If the VPS provider didn't offer availability guarantees, you can request a refund if you're not satisfied. If you want stability and timely responses, you should find a top-tier provider, not them. I'll say it again: you get what you pay for. If you think it's worth it, keep it; if you don't, request a refund. Please read the terms carefully before purchasing anything! You have the right to leave a negative review or file a lawsuit!

You get what you pay for, and I think it's great value for money, but your processing speed is too slow. I will give you an honest review! There's an old Chinese saying, "You can't have it all," so I understand!

Jeff213 · February 15

@majid82 said:

@Jeff213 said:

@dropbearau said:

@thesto said:
I don't really understand all the complaints here. If you're not happy with the service you paid for, set an appropriate deadline—maybe a week—and then do a chargeback with the credit card company or PayPal to get your money back.

On the other hand, if you think you will still receive the service and want it, then keep waiting.

And what about the people who already had a service and now it's dead in the water and can't get a single response.
You don't understand the complaints about being ghosted for 2+ weeks? Interesting take.

No one expects 24/7 2 hour response times from a small group like this. A day, 2, even 3 days is not ideal but understandable, but 2+ weeks ghosting new and existing clients, zero communication is when people become less understanding.
The bare minimum would be to at least post saying they are having XYZ issue and have a rough ETA, but nope, nothing, Casper the ghost.
And this isn't the first time when you look at other posts and threads on LET.

To be honest, I bought two discounted VPSs from them and tried contacting them through various channels, but no customer service responded for three days. When they finally did reply, I felt their sincerity. They might be a one-person team or a small group; such cheap VPSs are known as "hearse VPSs" in the Chinese community. If they can weather this storm, it will be a worthwhile investment.

I don't understand why are you continuously defending?

If there is a provisioning delay, it would be much better to clearly state it upfront—like many other providers do—by adding a disclaimer that the VPS will be ready within a specified time frame and asking customers not to follow up before that period has passed.

What’s frustrating is receiving a ticket response saying the issue has been fixed, only to check the control panel and find that nothing has changed and there is still no access to the VPS. At this point, it doesn’t appear to be a matter of limited resources but a deliberate delay without clear communication.

The following is from their website:
Security precautions & Hypervisor migration (In Progress)
Priority - Critical
Affecting Server - Virtualizor NL
Dear Customers,
We're aware that there are couple of tickets to process as there are some delays.
We're also aware of recent security issues with couple of other companies, linked by virtualizor allegations. We're at the moment hardening security access, autiditng the infrastructure and planning to migrate from Virtualizor to Virtfusion/Proxmox. Please allow us some time to do it.
We're aiming to sort out most of the tickets by end of day today - however, mentioned security activities are marked as critical for ongoing operations.

Thank You for your understanding.

rufat · February 15

Hello!
For annual tariffs, is the 25TB transfer limit per year or per month?

Jeff213 · February 15

@rufat said:
Hello!

Is the 25TB transfer limit per year or per month?

The combined outbound and inbound traffic is 25 per month.

Jeff213 · February 15

@rufat said:
Hello!

Is the 25TB transfer limit per year or per month?

The combined outbound and inbound traffic is 25TB per month.

bhz777 · February 15

@Jeff213 said:

@Jeff213 said:

@majid82 said:

@Jeff213 said:

@dropbearau said:

@thesto said:
I don't really understand all the complaints here. If you're not happy with the service you paid for, set an appropriate deadline—maybe a week—and then do a chargeback with the credit card company or PayPal to get your money back.

On the other hand, if you think you will still receive the service and want it, then keep waiting.

And what about the people who already had a service and now it's dead in the water and can't get a single response.
You don't understand the complaints about being ghosted for 2+ weeks? Interesting take.

No one expects 24/7 2 hour response times from a small group like this. A day, 2, even 3 days is not ideal but understandable, but 2+ weeks ghosting new and existing clients, zero communication is when people become less understanding.
The bare minimum would be to at least post saying they are having XYZ issue and have a rough ETA, but nope, nothing, Casper the ghost.
And this isn't the first time when you look at other posts and threads on LET.

To be honest, I bought two discounted VPSs from them and tried contacting them through various channels, but no customer service responded for three days. When they finally did reply, I felt their sincerity. They might be a one-person team or a small group; such cheap VPSs are known as "hearse VPSs" in the Chinese community. If they can weather this storm, it will be a worthwhile investment.

I don't understand why are you continuously defending?

If there is a provisioning delay, it would be much better to clearly state it upfront—like many other providers do—by adding a disclaimer that the VPS will be ready within a specified time frame and asking customers not to follow up before that period has passed.

What’s frustrating is receiving a ticket response saying the issue has been fixed, only to check the control panel and find that nothing has changed and there is still no access to the VPS. At this point, it doesn’t appear to be a matter of limited resources but a deliberate delay without clear communication.

Am I making excuses? There's a saying, "You get what you pay for." If the VPS provider didn't offer availability guarantees, you can request a refund if you're not satisfied. If you want stability and timely responses, you should find a top-tier provider, not them. I'll say it again: you get what you pay for. If you think it's worth it, keep it; if you don't, request a refund. Please read the terms carefully before purchasing anything! You have the right to leave a negative review or file a lawsuit!

You get what you pay for, and I think it's great value for money, but your processing speed is too slow. I will give you an honest review! There's an old Chinese saying, "You can't have it all," so I understand!

I got a lot more for less money with other VPS providers.
With ChunkServe I got the following:

Pending (undelivered) VPS
Ticket response time close to two weeks.
Support didn't resolve anything, and didn't issue a refund (which I requested and they accepted, but never actually processed it).
Had to go through PayPal dispute, a month after my purchase

Other VPS providers like DediRock, DeluxHost, CloudServe, and others typically reply within 48 hours and actually deliver the service.

Jeff213 · February 16

@bhz777 said:

@Jeff213 said:

@Jeff213 said:

@majid82 said:

@Jeff213 said:

@dropbearau said:

@thesto said:
I don't really understand all the complaints here. If you're not happy with the service you paid for, set an appropriate deadline—maybe a week—and then do a chargeback with the credit card company or PayPal to get your money back.

On the other hand, if you think you will still receive the service and want it, then keep waiting.

And what about the people who already had a service and now it's dead in the water and can't get a single response.
You don't understand the complaints about being ghosted for 2+ weeks? Interesting take.

No one expects 24/7 2 hour response times from a small group like this. A day, 2, even 3 days is not ideal but understandable, but 2+ weeks ghosting new and existing clients, zero communication is when people become less understanding.
The bare minimum would be to at least post saying they are having XYZ issue and have a rough ETA, but nope, nothing, Casper the ghost.
And this isn't the first time when you look at other posts and threads on LET.

To be honest, I bought two discounted VPSs from them and tried contacting them through various channels, but no customer service responded for three days. When they finally did reply, I felt their sincerity. They might be a one-person team or a small group; such cheap VPSs are known as "hearse VPSs" in the Chinese community. If they can weather this storm, it will be a worthwhile investment.

I don't understand why are you continuously defending?

If there is a provisioning delay, it would be much better to clearly state it upfront—like many other providers do—by adding a disclaimer that the VPS will be ready within a specified time frame and asking customers not to follow up before that period has passed.

What’s frustrating is receiving a ticket response saying the issue has been fixed, only to check the control panel and find that nothing has changed and there is still no access to the VPS. At this point, it doesn’t appear to be a matter of limited resources but a deliberate delay without clear communication.

Am I making excuses? There's a saying, "You get what you pay for." If the VPS provider didn't offer availability guarantees, you can request a refund if you're not satisfied. If you want stability and timely responses, you should find a top-tier provider, not them. I'll say it again: you get what you pay for. If you think it's worth it, keep it; if you don't, request a refund. Please read the terms carefully before purchasing anything! You have the right to leave a negative review or file a lawsuit!

You get what you pay for, and I think it's great value for money, but your processing speed is too slow. I will give you an honest review! There's an old Chinese saying, "You can't have it all," so I understand!

I got a lot more for less money with other VPS providers.
With ChunkServe I got the following:

Pending (undelivered) VPS

Ticket response time close to two weeks.

Support didn't resolve anything, and didn't issue a refund (which I requested and they accepted, but never actually processed it).

Had to go through PayPal dispute, a month after my purchase

Other VPS providers like DediRock, DeluxHost, CloudServe, and others typically reply within 48 hours and actually deliver the service.

My ticket will be processed in about 4 to 6 days, so the wait isn't that long.

lorrenho · February 16

Order Number: 5818512187

majid82 · February 16

Guys,

The last update on my ticket was on 14th and no VPS so far. I believe now that I have been scammed and this service provider is a scammer and this member @Jeff213 is part of this scam and needs to be blocked on this forum.

majid82 · February 16

@bhz777 said:

» show previous quotes
I got a lot more for less money with other VPS providers.
With ChunkServe I got the following:

Pending (undelivered) VPS
Ticket response time close to two weeks.
Support didn't resolve anything, and didn't issue a refund (which I requested and they accepted, but never actually processed it).
Had to go through PayPal dispute, a month after my purchase
Other VPS providers like DediRock, DeluxHost, CloudServe, and others typically reply within 48 hours and actually deliver the service.

Similar to my experience other users also facing the same issue. **So

I strong recommend to be Aware of This Service Provider.**

Chunkserve · February 16

@majid82 said:
Guys,

The last update on my ticket was on 14th and no VPS so far. I believe now that I have been scammed and this service provider is a scammer and this member @Jeff213 is part of this scam and needs to be blocked on this forum.

Hey Majid,
If you replied after 14th you should receive a reply from us today. There was a weekend. Most of the tickets are processed, remaining ones will be in a moment. No one is getting scammed. Check the billing panel in about 1 hour and reply should be waiting for you

Jeff213 · February 17

@majid82 said:
Guys,

The last update on my ticket was on 14th and no VPS so far. I believe now that I have been scammed and this service provider is a scammer and this member @Jeff213 is part of this scam and needs to be blocked on this forum.

You can think I'm a fraud, but you need to provide evidence, not me proving I'm not a fraud. If that's the case, can I say you're a murderer who should be sentenced to death, without any evidence?

majid82 · February 18

@Chunkserve said:

@majid82 said:
Guys,

The last update on my ticket was on 14th and no VPS so far. I believe now that I have been scammed and this service provider is a scammer and this member @Jeff213 is part of this scam and needs to be blocked on this forum.

Hey Majid,
If you replied after 14th you should receive a reply from us today. There was a weekend. Most of the tickets are processed, remaining ones will be in a moment. No one is getting scammed. Check the billing panel in about 1 hour and reply should be waiting for you

Thank you. I got it.

I am not sure if i could update my previous comments regarding scam so i can remove or delete.

Please look after your support ticket response time to not have negative feedback which may impact people reaching out to you.

tomtom2001 · February 19

sadly they never activated it so better throw away the money at this point

User · February 19

@User said:
@Chunkserve
Order #: 4738116507

I would really love more CPU or RAM (in that order or preference, but I understand if they are not available or you want to be random.)

@Chunkserve I wanted to bump this since you've replied in this thread a few times to other issues since I posted. I know you're busy with other more critical issues and I am happy to have a functioning system, I just would like the little bonus and not be forgotten.

Jeff213 · February 19

@majid82 said:

@Chunkserve said:

@majid82 said:
Guys,

The last update on my ticket was on 14th and no VPS so far. I believe now that I have been scammed and this service provider is a scammer and this member @Jeff213 is part of this scam and needs to be blocked on this forum.

Hey Majid,
If you replied after 14th you should receive a reply from us today. There was a weekend. Most of the tickets are processed, remaining ones will be in a moment. No one is getting scammed. Check the billing panel in about 1 hour and reply should be waiting for you

Thank you. I got it.

I am not sure if i could update my previous comments regarding scam so i can remove or delete.

Please look after your support ticket response time to not have negative feedback which may impact people reaching out to you.

This VPS provider gives me the impression that they allocate servers based on who makes the most noise.

ballhole · February 22

Hello everybody, got migrated to a new cluster with new managements interface, performance is much better. Network performance is also really good. Hope it'll remain this way.

sanchogodinho · February 23

@ballhole said:
Hello everybody, got migrated to a new cluster with new managements interface, performance is much better. Network performance is also really good. Hope it'll remain this way.

Yup, my VPS too was improved by a lot after migration

imnotrobot · February 24

It's a shame I didn't read the comments before paying. I'm surprised the administration is behaving so disgustingly. I'm in the same situation. The VPS is paid for, but it's not working. No one responds to my inquiries or does anything. Not through ticket #ANV-441035, nor on the website.

forest · February 24

@imnotrobot said:
It's a shame I didn't read the comments before paying. I'm surprised the administration is behaving so disgustingly. I'm in the same situation. The VPS is paid for, but it's not working. No one responds to my inquiries or does anything. Not through ticket #ANV-441035, nor on the website.

That happened to me as well, but eventually he did get to it and fixed it, and I'm happy with it so far.

imnotrobot · February 24

@forest said:

@imnotrobot said:
It's a shame I didn't read the comments before paying. I'm surprised the administration is behaving so disgustingly. I'm in the same situation. The VPS is paid for, but it's not working. No one responds to my inquiries or does anything. Not through ticket #ANV-441035, nor on the website.

That happened to me as well, but eventually he did get to it and fixed it, and I'm happy with it so far.

How long to wait?

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[Summer Sale] | VPS 9.99€/yr | 24.99€/yr 3vCPU/6GB/100GB NVME | Xeon Gold

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Howdy, Stranger!

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Categories

In this Discussion

[Summer Sale] | VPS 9.99€/yr | 24.99€/yr 3vCPU/6GB/100GB NVME | Xeon Gold

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