[Summer Sale] | VPS 9.99€/yr | 24.99€/yr 3vCPU/6GB/100GB NVME | Xeon Gold

forest · February 24

@imnotrobot said:

@forest said:

@imnotrobot said:
It's a shame I didn't read the comments before paying. I'm surprised the administration is behaving so disgustingly. I'm in the same situation. The VPS is paid for, but it's not working. No one responds to my inquiries or does anything. Not through ticket #ANV-441035, nor on the website.

That happened to me as well, but eventually he did get to it and fixed it, and I'm happy with it so far.

How long to wait?

About a week, I think? Or maybe it was two? But it was fixed.

@Chunkserve ping

Police · February 25

Order Number: 9723600591 Additional vCPU would be awesome

wii747 · February 25

Another VPS downtime for me lets see how long it will take to fix!

peter_rust · February 25

It's a shame I also didn't read the comments before paying. I'm surprised the administration is behaving so disgustingly. I'm in the same situation. The VPS is paid for, but it's not working. It has active status but can't be reached by any way. No one responds to my inquiries or does anything. The ticket #YWE-512244 has been created, but nobody cares.

Levi · February 25

Wow, bullet avoided! I almost was at checkout page, when decided to read comments.

Chunkserve · February 25

@peter_rust said:
It's a shame I also didn't read the comments before paying. I'm surprised the administration is behaving so disgustingly. I'm in the same situation. The VPS is paid for, but it's not working. It has active status but can't be reached by any way. No one responds to my inquiries or does anything. The ticket #YWE-512244 has been created, but nobody cares.

Hey! You created a ticket yesterday, give us some time. I see you already received a reply. We won't always respond to your case in a minute. Same with @imnotrobot - case opened yesterday, and I hear such things couple of hours after. Node issue is already fixed. Replied also to most of the tickets - pending ones will be done today.

stufently · February 26

wtf why dont have debian 13 and ubuntu 24.04 for installation ?

YiYi8512 · February 26

@Chunkserve said:

@peter_rust said:
It's a shame I also didn't read the comments before paying. I'm surprised the administration is behaving so disgustingly. I'm in the same situation. The VPS is paid for, but it's not working. It has active status but can't be reached by any way. No one responds to my inquiries or does anything. The ticket #YWE-512244 has been created, but nobody cares.

Hey! You created a ticket yesterday, give us some time. I see you already received a reply. We won't always respond to your case in a minute. Same with @imnotrobot - case opened yesterday, and I hear such things couple of hours after. Node issue is already fixed. Replied also to most of the tickets - pending ones will be done today.

Hope you're having a productive day. I noticed you've been catching up on tickets recently.

I'm still waiting for a response on my Ticket #BRS-548770 (Order #4357). I've requested a migration to the new VF cluster and the +1 vCPU bonus for LET user YiYi8512.

I’ve already backed up everything and I'm ready for the IP change, so it should be a straightforward process on your end. Could you please take a look when you have a moment?

Thanks in advance!

peter_rust · February 26

Hey! You created a ticket yesterday, give us some time. I see you already received a reply. We won't always respond to your case in a minute. Same with @imnotrobot - case opened yesterday, and I hear such things couple of hours after. Node issue is already fixed. Replied also to most of the tickets - pending ones will be done today.

Hi, the problem is someone buys a service, money gone, but vps and support looks dead. If I'd have got a short response like "The problem exists, we're working on it, wait two days please" it's ok for me to wait for some time. But try harder please
BTW your response in about 24h after creating the ticket #YWE-512244 had "Let me fix it real quick." And 30 hours have passed and nothing.

peter_rust · February 26

.

Ponywka · February 27

My experience with this hosting provider has been disappointing due to what appears to be broken automation.

My server cannot be brought online - the assigned IP address is not reachable even when booting into Rescue Mode. VNC is consistently offline and cannot be accessed either via a standalone client or the built-in noVNC console. Additionally, attempts to reinstall the system fail with the following error: Failed to find logical volume "node04-SSD-01/vm-8089-d4LGt559nCjmTtOp-zOWzSbyEelkyhRWG".

Technical support has not responded for over a day, so I have requested a refund. I sincerely hope they will process the refund for the payment made via Stripe.

Jeff213 · February 27

@Chunkserve said:

@peter_rust said:
It's a shame I also didn't read the comments before paying. I'm surprised the administration is behaving so disgustingly. I'm in the same situation. The VPS is paid for, but it's not working. It has active status but can't be reached by any way. No one responds to my inquiries or does anything. The ticket #YWE-512244 has been created, but nobody cares.

Hey! You created a ticket yesterday, give us some time. I see you already received a reply. We won't always respond to your case in a minute. Same with @imnotrobot - case opened yesterday, and I hear such things couple of hours after. Node issue is already fixed. Replied also to most of the tickets - pending ones will be done today.

AXW-167764 I haven't received a response to my ticket for over a week.

peter_rust · March 2

@Chunkserve said:

Hey! You created a ticket yesterday, give us some time. I see you already received a reply. We won't always respond to your case in a minute. Same with @imnotrobot - case opened yesterday, and I hear such things couple of hours after. Node issue is already fixed. Replied also to most of the tickets - pending ones will be done today.

Hi,
I received the answer where support promised fix it "real quick". 5 days have passed since and nothing happens. No reply, no fixing.

Abdulla · March 2

hi. can you check it out? Ticket #FWU-354559 I bought a server, but it hasn't been created for hours.

houston713 · March 2

@aas86134000 said:
https://lg.chunkserve.com/looking-glass/

can not access

Interestign... I keep having issues where I cannot access my server from certain networks. If I VPN to a EU server it works, but from home it does not, but from mo> @rm_ said:

mtr 217.65.3.21
 Host                                Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. 141.11.62.1                       0.0%     1    1.3   1.3   1.3   1.3   0.0
 2. 45.152.39.202                     0.0%     1    1.0   1.0   1.0   1.0   0.0
 3. ???

Half of the internet is not reachable from the VPS... Also the billing panel does not load.

I had this problem with my VPS as well, took a few tickets to get fixed but eventually they figured out whatever it is. It has been months since running into the problem.

LegoLure · March 3

Hello!
Could you please take a look at Ticket #TNC-986457 (Invoice #4777) and add one extra core?
I can't wait long, could you please take a look? I urgently need a VPS within one to two days.
Thanks in advance!

Xell · March 3

Order number: 3868621907

peter_rust · March 3

Hi,
Please, bring to life my VPS. It's dead since start (more than a week). Ticket #YWE-512244.

PS Order 4293554117. Additional core would be nice.

Rero · March 3

@Rero said:
Order 2531799198

Please add 1 vCPU or 1 GB RAM.

@Chunkserve Please Do it
Ticket #BPA-954255.

schousda · March 3

Hi,
i ordered a server yesterday and guessed, that it will get provisioned directly after my payment. But it is still in pending mode. I hope, i didn't waste my money.

LegoLure · March 4

@LegoLure said:
Hello!
Could you please take a look at Ticket #TNC-986457 (Invoice #4777) and add one extra core?
I can't wait long, could you please take a look? I urgently need a VPS within one to two days.
Thanks in advance!

what is that for service? how long do I have to wait? @Chunkserve

Usher · March 4

Do you offer extra HDD storage in addition to these offers?

Ponywka · March 4

@Ponywka said:
My experience with this hosting provider has been disappointing due to what appears to be broken automation.

My server cannot be brought online - the assigned IP address is not reachable even when booting into Rescue Mode. VNC is consistently offline and cannot be accessed either via a standalone client or the built-in noVNC console. Additionally, attempts to reinstall the system fail with the following error: Failed to find logical volume "node04-SSD-01/vm-8089-d4LGt559nCjmTtOp-zOWzSbyEelkyhRWG".

Technical support has not responded for over a day, so I have requested a refund. I sincerely hope they will process the refund for the payment made via Stripe.

To be honest, I feel scammed! I submitted a request to cancel a server that never went online for even a second (the IP address I was assigned didn't even ping, and VNC access didn't work). The request to cancel the server was processed quickly, but I didn't get my money back. I wrote to technical support, but they are ignoring me.

forest · March 4

@Ponywka said:

@Ponywka said:
My experience with this hosting provider has been disappointing due to what appears to be broken automation.

My server cannot be brought online - the assigned IP address is not reachable even when booting into Rescue Mode. VNC is consistently offline and cannot be accessed either via a standalone client or the built-in noVNC console. Additionally, attempts to reinstall the system fail with the following error: Failed to find logical volume "node04-SSD-01/vm-8089-d4LGt559nCjmTtOp-zOWzSbyEelkyhRWG".

Technical support has not responded for over a day, so I have requested a refund. I sincerely hope they will process the refund for the payment made via Stripe.

To be honest, I feel scammed! I submitted a request to cancel a server that never went online for even a second (the IP address I was assigned didn't even ping, and VNC access didn't work). The request to cancel the server was processed quickly, but I didn't get my money back. I wrote to technical support, but they are ignoring me.

I think there's just one person behind all this, and he's just backed up on tickets. It's not a scam, but you'll probably have to wait a bit as he triages issues.

Ponywka · March 5

@forest said:
I think there's just one person behind all this, and he's just backed up on tickets. It's not a scam, but you'll probably have to wait a bit as he triages issues.

I kind of agree, but at the same time, ChunkServe themselves are not willing to meet halfway, they don't provide any information about the planned deadlines, and besides, it's logical to expect that if I requested cancellation of the service, I expect a refund. However, the money for the canceled service was not even credited to my account - it was "0" and remained "0"

Chunkserve · March 6

@Ponywka said:

@forest said:
I think there's just one person behind all this, and he's just backed up on tickets. It's not a scam, but you'll probably have to wait a bit as he triages issues.

I kind of agree, but at the same time, ChunkServe themselves are not willing to meet halfway, they don't provide any information about the planned deadlines, and besides, it's logical to expect that if I requested cancellation of the service, I expect a refund. However, the money for the canceled service was not even credited to my account - it was "0" and remained "0"

Hey! Sorry for no activity on the forum.

At the moment, all tickets are processed. If anyone needs anything - feel free to ping me or create a ticket.

By default, cancelation feature does not equal refund. If you have such request, feel free to ticket us, and we'll help you!

Have a great day/night!

peter_rust · March 6

Glad to see technical issues gone

sik · March 8

Hi! Just signed up. Order: 4563237343. I'd like an extra core to celebrate!

FYI: I received the SSH login details right away on a Sunday. yay!!
FYI2: ssh connection timing out debug1: Connecting to 141.x.x.x [141.x.x.x] port 22. debug3: set_sock_tos: set socket 3 IP_TOS 0x48
FYI3: I could finish the installation myself using their VirtFusion interface. All fixed!

Shubham14 · March 8

@Chunkserve !

i bought
Storage 3

€3.99EUR
Monthly
2 vCore Xeon E5-2680v4
2 GB RAM
40 GB NVME Disk + 2TB HDD
10Gbps Network (FUP, unlimited)
1 IPv4 + /64 IPv6

add 2gb ram i will pay furthur then

Your Order Number is:
3461981217

schousda · March 8

Hi, short question:
Port 80 is not reachable at chunkserve servers or is this just a misconfiguration i did?
Thanks.

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AXW-167764 I haven't received a response to my ticket for over a week.

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AXW-167764 I haven't received a response to my ticket for over a week.