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Velox media under new management

18182848687184

Comments

  • SaragoldfarbSaragoldfarb Member, Megathread Squad

    @ralf said:

    @ralf said:

    @plumberg said:

    @VeloxMedia said:

    @fuqet said:
    I have a quick question. If someone issued a chargeback without informing Veloxmedia, would they still receive the service for free? How would the company find out about the chargeback if they don’t have access to the bank account used for the payment? Am I right?

    We have the transactionID from the initial purchase and both stripe and PayPal have integrations for any vendor to check the status. They eventually mark it as disputed when we then can submit the client as fraud which can cause issues with your bank and stuff. Also we delete the account.

    It just makes more sense to pop a ticket so we delete the account and make life easier for everyone.

    So @VeloxMedia is intentionally marking customers as fraud without knowing the true reason why customer filed a dispute/ chargeback.

    Good going.

    @angstrom @DP
    This is worth taking note of when he asks for his tag to be re-instated.

    Also forgot to mention... Earlier in this thread multiple times, he urged customers / people he claims aren't his customers to request a chargeback if they were happy.

    So if he's asking people to chargeback, and then reporting them as fraud when they do so, knowing that it might cause them issues elsewhere, he definitely doesn't deserve his tag back.

    Once the full story unfolds... I doubt he'll ever sell anything again... Let's see who's gonna answer my SAR request.

  • @Saragoldfarb said:

    @ralf said:

    @ralf said:

    @plumberg said:

    @VeloxMedia said:

    @fuqet said:
    I have a quick question. If someone issued a chargeback without informing Veloxmedia, would they still receive the service for free? How would the company find out about the chargeback if they don’t have access to the bank account used for the payment? Am I right?

    We have the transactionID from the initial purchase and both stripe and PayPal have integrations for any vendor to check the status. They eventually mark it as disputed when we then can submit the client as fraud which can cause issues with your bank and stuff. Also we delete the account.

    It just makes more sense to pop a ticket so we delete the account and make life easier for everyone.

    So @VeloxMedia is intentionally marking customers as fraud without knowing the true reason why customer filed a dispute/ chargeback.

    Good going.

    @angstrom @DP
    This is worth taking note of when he asks for his tag to be re-instated.

    Also forgot to mention... Earlier in this thread multiple times, he urged customers / people he claims aren't his customers to request a chargeback if they were happy.

    So if he's asking people to chargeback, and then reporting them as fraud when they do so, knowing that it might cause them issues elsewhere, he definitely doesn't deserve his tag back.

    Once the full story unfolds... I doubt he'll ever sell anything again... Let's see who's gonna answer my SAR request.

    I think no one will.

    Thanked by 1Saragoldfarb
  • tfgp99tfgp99 Member

    @VeloxMedia The inconvenience of replying has returned.

    Thanked by 1Saragoldfarb
  • VeloxMediaVeloxMedia 🚩 Host Rep Tag Suspended

    @network said:

    @VeloxMedia said: submit the client as fraud

    What do you mean by this? submit where?

    Any vendor can submit a transactionID as fraudulent, even if it's not theirs using the API. It satisfies our obligations as a partner

    Thanked by 1Saragoldfarb
  • VeloxMediaVeloxMedia 🚩 Host Rep Tag Suspended

    @plumberg said:

    @VeloxMedia said:

    @fuqet said:
    I have a quick question. If someone issued a chargeback without informing Veloxmedia, would they still receive the service for free? How would the company find out about the chargeback if they don’t have access to the bank account used for the payment? Am I right?

    We have the transactionID from the initial purchase and both stripe and PayPal have integrations for any vendor to check the status. They eventually mark it as disputed when we then can submit the client as fraud which can cause issues with your bank and stuff. Also we delete the account.

    It just makes more sense to pop a ticket so we delete the account and make life easier for everyone.

    So @VeloxMedia is intentionally marking customers as fraud without knowing the true reason why customer filed a dispute/ chargeback.

    Good going.

    Yes because we have an obligation to mark as such when not notified. Again if users just notify us problem solved. Why is this so complicated?

  • @VeloxMedia said:

    @network said:

    @VeloxMedia said: submit the client as fraud

    What do you mean by this? submit where?

    Any vendor can submit a transactionID as fraudulent, even if it's not theirs using the API. It satisfies our obligations as a partner

    But how do you know when the chargeback takes place?

  • jsgjsg Member, Resident Benchmarker
    edited January 8

    I mainly care about facts. One fact is already established: by far not only my VPS still is running and working fine.

    The next logical question (of a technical nature which is what's my field and main interest) is whether performance is comparable to how it was before the ownership change. So I ran a benchmark again and compared it to the results obtained shortly after I originally purchased that VPS (from Lewis back then).

    Here's what I found:

    • processor and memory performance is about 10% slower than before
    • disk is a bit faster (a bit less than 10%) and IOps also are higher (a bit less than 10%) now
    • connectivity is the same within the tolerances of networking. A few single european and asian targets (e.g. India) are over 10% better, a few are worse but not significantly so. As for american targets there aren't any significant changes but funnily (@VeloxMedia is a us-american company) a few targets consistently failed, e.g. both NYC targets.
    • The routing seems to not have changed, not significantly at least, the packets still go out via the same upstream as before.

    NOTE: what I observed was on/from a UK VPS, other locations, others, in particular us-american ones might be quite different, Idk.

    My guess re. processor & memory somewhat slower is that the memory in the node(s) was stripped and replaced by slower (~ cheaper) memory; this, I guess, was done due to the current RAM crisis.

    All in all - keeping the low price in mind - still am satisfied with what I got, which includes a very generous (50TB) traffic volume.

    Considering the circumstances (incl. RAM crisis) I see no reason to complain.

    Plus, as a constructive side note, I strongly suggest to try solving any problems you might have or feel to have via ticket, rather than attacking Eric. Reason: he provided support even during Christmas, so tickets are known to be a working path towards a solution.

    And now I guess the horde of hobby lawyers will take over again ...

  • @jsg said:
    I mainly care about facts. One fact is already established: by far not only my VPS still is running and working fine.

    The next logical question (of a technical nature which is what's my field and main interest) is whether performance is comparable to how it was before the ownership change. So I ran a benchmark again and compared it to the results obtained shortly after I originally purchased that VPS (from Lewis back then).

    Here's what I found:

    • processor and memory performance is about 10% slower than before
    • disk is a bit faster (a bit less than 10%) and IOps also are higher (a bit less than 10%) now
    • connectivity is the same with the tolerances of networking. A few single european and asian targets (e.g. India) are over 10% better, a few are worse but not significantly so. As for american targets there aren't any significant changes but funnily (@VeloxMedia is a us-american company) a few targets consistently failed, e.g. both NYC targets.
    • The routing seems to not have changed, not significantly at least, the packets still go out via the same upstream as before.

    NOTE: what I observed was on/from a UK VPS, other locations, others, in particular us-american ones might be quite different, Idk.

    My guess re. processor & memory somewhat slower is that the memory in the node(s) was stripped and replaced by slower (~ cheaper) memory; this, I guess, was done due to the current RAM crisis.

    All in all - keeping the low price in mind - still am satisfied with what I got, which includes a very generous (50TB) traffic volume.

    Considering the circumstances (incl. RAM crisis) I see no reason to complain.

    Plus, as a constructive side note, I strongly suggest to try solving any problems you might have or feel to have via ticket, rather than attacking Eric. Reason: he provided support even during Christmas, so tickets are known to be a working path towards a solution.

    And now I guess the horde of hobby lawyers will take over again ...

    Eric/Lewis/Tom, you already stated all this. You don't need to try to repeat yourself, we don't care

  • VeloxMediaVeloxMedia 🚩 Host Rep Tag Suspended

    @NotFoundException said:
    @VeloxMedia So why can I login into an login/account, that I told Lewis to delete, and it's doesn't allow me to reach out to you in any way. Every page is restricted, cause it's only the login left and no account, but still includes my first and last name?

    Explain how I can request a account deletion, shouldn't there be a way, if you are 100% compliant to GDPR?

    So lewis didn't honor your GDPR request? Yes submit a request. Even guests can submit requests with our ticketing system.

    Again this shows how different things are from before and now.

    Just to confirm you are in the EU/UK correct?

  • edited January 8

    @VeloxMedia said:

    @NotFoundException said:
    @VeloxMedia So why can I login into an login/account, that I told Lewis to delete, and it's doesn't allow me to reach out to you in any way. Every page is restricted, cause it's only the login left and no account, but still includes my first and last name?

    Explain how I can request a account deletion, shouldn't there be a way, if you are 100% compliant to GDPR?

    So lewis didn't honor your GDPR request? Yes submit a request. Even guests can submit requests with our ticketing system.

    Again this shows how different things are from before and now.

    Just to confirm you are in the EU/UK correct?

    And how, when I click on "Open Ticket" it shows the following? And yes, i'm a EU citizen

    No accounts found.
    
    To create a new account, you will need to place a new order.
    
  • defaultdefault Veteran

    @network said:

    @VeloxMedia said:

    @network said:

    @VeloxMedia said: submit the client as fraud

    What do you mean by this? submit where?

    Any vendor can submit a transactionID as fraudulent, even if it's not theirs using the API. It satisfies our obligations as a partner

    But how do you know when the chargeback takes place?

    It's likely Andrew, which mentally connects persona Eric with persona Lewis.

  • @VeloxMedia said:

    @plumberg said:

    @VeloxMedia said:

    @fuqet said:
    I have a quick question. If someone issued a chargeback without informing Veloxmedia, would they still receive the service for free? How would the company find out about the chargeback if they don’t have access to the bank account used for the payment? Am I right?

    We have the transactionID from the initial purchase and both stripe and PayPal have integrations for any vendor to check the status. They eventually mark it as disputed when we then can submit the client as fraud which can cause issues with your bank and stuff. Also we delete the account.

    It just makes more sense to pop a ticket so we delete the account and make life easier for everyone.

    So @VeloxMedia is intentionally marking customers as fraud without knowing the true reason why customer filed a dispute/ chargeback.

    Good going.

    Yes because we have an obligation to mark as such when not notified. Again if users just notify us problem solved. Why is this so complicated?

    Nobody trusts you.
    Nobody knows who you are.
    Nobody knows why you have customer data that you didn't agree to.
    You act so defensive when you receive criticism and when you refuse to answer questions professionally (or at all really).
    Do you not understand why LET and some of your customers are upset with you? Are you that incapable of thinking critically?
    You also say you're no longer going to reply to this thread but then you do again. You also said that you're enjoying it.. so I guess you love being the centre of attention and I also can imagine you're getting a kick out of this.

    This thread will unfortunately continue as the LET staff seem incapable of answering reports. I believe you are straight up a scammer, untrustworthy and will eventually rug pull everyone. I also believe you haven't learned a single thing.

    I only hope the customers realize they should start some legal proceedings to start unmasking this fraudulent company.

  • tfgp99tfgp99 Member

    @jsg said: ownership change

    i believe you didn't read it, he refused the owner change. He's not the owner. Who is?

  • @Saragoldfarb said:
    It's getting better by the day...

    I have crazy busy day and come back to 500 new comments 🤣

  • tfgp99tfgp99 Member

    Do we even know who we are talking to?

    Thanked by 1Saragoldfarb
  • ralfralf Member

    @tfgp99 said:
    Do we even know who we are talking to?

    It feels like a brick wall most of the time.

  • tfgp99tfgp99 Member

    @barbarza said:

    @Saragoldfarb said:
    It's getting better by the day...

    I have crazy busy day and come back to 500 new comments 🤣

    Hello blue dino!

  • defaultdefault Veteran

    From what I see @Saragoldfarb is now officially a customer of @VeloxMedia because he paid and embraced the service.

    Are you happy @Saragoldfarb with your service? I ask this because @VeloxMedia has only happy customers so far (allegedly). :smiley:

  • @MaxTakeba said:

    @VeloxMedia said:

    @plumberg said:

    @VeloxMedia said:

    @fuqet said:
    I have a quick question. If someone issued a chargeback without informing Veloxmedia, would they still receive the service for free? How would the company find out about the chargeback if they don’t have access to the bank account used for the payment? Am I right?

    We have the transactionID from the initial purchase and both stripe and PayPal have integrations for any vendor to check the status. They eventually mark it as disputed when we then can submit the client as fraud which can cause issues with your bank and stuff. Also we delete the account.

    It just makes more sense to pop a ticket so we delete the account and make life easier for everyone.

    So @VeloxMedia is intentionally marking customers as fraud without knowing the true reason why customer filed a dispute/ chargeback.

    Good going.

    Yes because we have an obligation to mark as such when not notified. Again if users just notify us problem solved. Why is this so complicated?

    Nobody trusts you.
    Nobody knows who you are.
    Nobody knows why you have customer data that you didn't agree to.
    You act so defensive when you receive criticism and when you refuse to answer questions professionally (or at all really).
    Do you not understand why LET and some of your customers are upset with you? Are you that incapable of thinking critically?
    You also say you're no longer going to reply to this thread but then you do again. You also said that you're enjoying it.. so I guess you love being the centre of attention and I also can imagine you're getting a kick out of this.

    This thread will unfortunately continue as the LET staff seem incapable of answering reports. I believe you are straight up a scammer, untrustworthy and will eventually rug pull everyone. I also believe you haven't learned a single thing.

    I only hope the customers realize they should start some legal proceedings to start unmasking this fraudulent company.

    in line with my thinking

  • VeloxMediaVeloxMedia 🚩 Host Rep Tag Suspended

    @Saragoldfarb said:

    Seems very much accepted...

    No it's not. And you're a $4 client. Are you seriously causing all this drama over $4? You're the exact customer that won't be able to afford a renewal and won't have services with us anymore.

    You keep giving more reason why we should just delete all these low paying customers now and not deal with this

  • ralfralf Member

    @VeloxMedia said:

    @Saragoldfarb said:

    Seems very much accepted...

    No it's not. And you're a $4 client. Are you seriously causing all this drama over $4? You're the exact customer that won't be able to afford a renewal and won't have services with us anymore.

    If she's a bit short on cash next year, I'll spot her the $4. Don't worry, she'll be good for it.

    Thanked by 2MaxTakeba barbarza
  • @nductiv said:

    @default said:

    Now I am scared. I am literally afraid of opening a ticket, because the provider literally threatens me with losing my service for which I paid for. I don't think I shall ever open a ticket with you; or at least I would have to think 5 times before doing it.

    I’ve opened two tickets over the past few weeks. Technical questions, not billing/contractual. Got satisfactory responses from Eric within an hour each time. And his signature had his full name. Other than the alleged DDOS at Fremont, uptime has been ok.

    Kinda glad that @default won’t be opening tickets. That means my tickets, should I need them, will be answered even faster.

    Hi, my name is also Eric Banks. Wait, I changed my mind, it's actually Andrew Thompson. No, in fact I'm going to be Lewis Harper today.

  • x0x0xx0x0x Member

    @VeloxMedia said: you're a $4 client. Are you seriously causing all this drama over $4? You're the exact customer that won't be able to afford a renewal and won't have services with us anymore

    Thanked by 2MaxTakeba tentor
  • plumbergplumberg Veteran, Megathread Squad

    Thanked by 1tfgp99
  • VeloxMediaVeloxMedia 🚩 Host Rep Tag Suspended

    @network said:

    @VeloxMedia said:

    @network said:

    @VeloxMedia said: submit the client as fraud

    What do you mean by this? submit where?

    Any vendor can submit a transactionID as fraudulent, even if it's not theirs using the API. It satisfies our obligations as a partner

    But how do you know when the chargeback takes place?

    We can query the transaction IDs against their API. But it takes time for them to update statuses.

    It was a bigger pain but now we built a tool that does it automatically and will continue forever.

  • @VeloxMedia said:

    @network said:

    @VeloxMedia said:

    @network said:

    @VeloxMedia said: submit the client as fraud

    What do you mean by this? submit where?

    Any vendor can submit a transactionID as fraudulent, even if it's not theirs using the API. It satisfies our obligations as a partner

    But how do you know when the chargeback takes place?

    We can query the transaction IDs against their API. But it takes time for them to update statuses.

    It was a bigger pain but now we built a tool that does it automatically and will continue forever.

    That's what I was trying to ask, can any vendor query transaction id of any other vendor?

    Thanked by 1Saragoldfarb
  • tfgp99tfgp99 Member

    @VeloxMedia said: $4 client. Are you seriously causing all this drama over $4?

    Money is still money, i've seen judgments just for 1 measly cent.

    @VeloxMedia said: You keep giving more reason why we should just delete all these low paying customers now and not deal with this

    For sure, not dealing with the reality of your business. Even if you delete them all, for sure you'll have the double or triple of complaints and for sure an active court process.

  • @VeloxMedia said:

    @default said:

    As long as you have access to my data, you must respect that. You are obliged to respect that; otherwise you are forced to delete all customers to honour their privacy, because there is no contract and no obligations.

    I'm forced by what exactly? Please provide the legal agreement you had with Lewis's company concerning your data and that he wasn't allowed to transfer it to anyone or give anyone access to it.

    Lewis aka Tom aka Eric aka Andrew from legal has never heard of a privacy policy or the inherent regulations in EU, USA, etc...

  • VeloxMediaVeloxMedia 🚩 Host Rep Tag Suspended

    @tdy0923 said:

    @MaxTakeba said:

    @VeloxMedia said:

    @plumberg said:

    @VeloxMedia said:

    @fuqet said:
    I have a quick question. If someone issued a chargeback without informing Veloxmedia, would they still receive the service for free? How would the company find out about the chargeback if they don’t have access to the bank account used for the payment? Am I right?

    We have the transactionID from the initial purchase and both stripe and PayPal have integrations for any vendor to check the status. They eventually mark it as disputed when we then can submit the client as fraud which can cause issues with your bank and stuff. Also we delete the account.

    It just makes more sense to pop a ticket so we delete the account and make life easier for everyone.

    So @VeloxMedia is intentionally marking customers as fraud without knowing the true reason why customer filed a dispute/ chargeback.

    Good going.

    Yes because we have an obligation to mark as such when not notified. Again if users just notify us problem solved. Why is this so complicated?

    Nobody trusts you.
    Nobody knows who you are.
    Nobody knows why you have customer data that you didn't agree to.
    You act so defensive when you receive criticism and when you refuse to answer questions professionally (or at all really).
    Do you not understand why LET and some of your customers are upset with you? Are you that incapable of thinking critically?
    You also say you're no longer going to reply to this thread but then you do again. You also said that you're enjoying it.. so I guess you love being the centre of attention and I also can imagine you're getting a kick out of this.

    This thread will unfortunately continue as the LET staff seem incapable of answering reports. I believe you are straight up a scammer, untrustworthy and will eventually rug pull everyone. I also believe you haven't learned a single thing.

    I only hope the customers realize they should start some legal proceedings to start unmasking this fraudulent company.

    in line with my thinking

    Sounds good to me. I'm not here to learn anything never was, just for the entertainment as it's become a joke.

  • VeloxMediaVeloxMedia 🚩 Host Rep Tag Suspended

    @Saragoldfarb said:

    @ralf said:

    @ralf said:

    @plumberg said:

    @VeloxMedia said:

    @fuqet said:
    I have a quick question. If someone issued a chargeback without informing Veloxmedia, would they still receive the service for free? How would the company find out about the chargeback if they don’t have access to the bank account used for the payment? Am I right?

    We have the transactionID from the initial purchase and both stripe and PayPal have integrations for any vendor to check the status. They eventually mark it as disputed when we then can submit the client as fraud which can cause issues with your bank and stuff. Also we delete the account.

    It just makes more sense to pop a ticket so we delete the account and make life easier for everyone.

    So @VeloxMedia is intentionally marking customers as fraud without knowing the true reason why customer filed a dispute/ chargeback.

    Good going.

    @angstrom @DP
    This is worth taking note of when he asks for his tag to be re-instated.

    Also forgot to mention... Earlier in this thread multiple times, he urged customers / people he claims aren't his customers to request a chargeback if they were happy.

    So if he's asking people to chargeback, and then reporting them as fraud when they do so, knowing that it might cause them issues elsewhere, he definitely doesn't deserve his tag back.

    Once the full story unfolds... I doubt he'll ever sell anything again... Let's see who's gonna answer my SAR request.

    Wanna take bets on how much we'll continue to sell and grow?

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