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Here's a simple question and I hope you will answer it: Have you terminated the service, without refund, of anyone who:
Because there are people here who are saying that you terminated their services for merely asking if you would be willing to refund them.
I'm in a US location, not a GB location, but it seems unchanged for me as of about a week ago:
Hey, it's Christmas!
No. And I'm assuming you're talking about the 1 person who even stated he filed a claim with his bank on here.
I keep repeating the same thing over and over. As soon as people file claims their account gets terminated. Every single person says the exact same thing too.
You guys created this huge scare and caused people to file claims then their services get terminated then I'm the bad guy for trying to explain this over and over.
Now someone complains their service is a different chip but won't show us all the invoice, won't pop a ticket to get it fixed. So how are we supposed to know there's an issue or fix it? We upgraded and fixed issues which required us migrating systems so I here wasn't downtime. His must have been marked either type of CPU and migrated from gold to silver. We upgraded and things are back. We pay the same price regardless of the CPU type so it doesn't matter to us. We're likely getting rid of all the silver machines unless they cut us a huge deal because it doesn't make sense.
And again. We're talking 1-2 customers out of thousands. If there was an issue there would be hundreds of complaints all over this thread.
So my question is, what are we lacking now that you had prior when you purchased with Lewis?! Because from my understanding he wasn't verified, wasn't registered as a corporation, wasn't on ICO and no one checked. You guys all checked us and we passed now.
Have anyone checked all the other vendors on here? Does anyone have a list of their ICO registrations and corporate charters? Any proof of their GDPR compliance? Any proof of their DPO?
I'm 100% all for pushing everyone to o increase security and transparency. But l already answered this and no one seems to be asking anyone else.
I am not that kind of person who files a chargeback on first impulse.
I am also not that kind of person to open tickets when I see already a provider who is loaded on issues.
Now a service can't be defined as "perfectly fine" as long as it was not what the person ordered. Can it?
If you order a 1kg bread, but you get a 500g bread, you can't call that perfectly fine, could you?
Now I am scared. I am literally afraid of opening a ticket, because the provider literally threatens me with losing my service for which I paid for. I don't think I shall ever open a ticket with you; or at least I would have to think 5 times before doing it.
I do not want your pity, nor your free gifts, nor your entitled kindness. I paid for something, and I believe I should kindly expect that something which I paid for. Considering the story, I am thankful with less, simply because of the show and popcorn drama which I enjoy here; but with regards to your fine self beyond this drama... fuck off!
Here is me not caring one bit. You should know what you buy, just like you read the labels of products in a store before you buy them when you're confused about some product. But keep in mind that if you ask the store manager for help, they won't take the product and hit your head with it, then kick you out.
I can do it as well, pretty simple:
I can quote more, there is also more people that should repeat it.
Yes. When you apply for provider tag, you need to offer some proof of business.
It's getting better by the day...
I'll be blunt here. Your initial behavior early in the thread was problematic and eroded a lot of goodwill. I'm a bit on the fence because I can see both the downplaying of legitimate worries people have, but I can also see what appears to be people who will always see anything you do as wrong, no matter what it is.
At this point, I think it would be best for you to expedite sending an official email, and explain the following points:
And in this thread, you may want to apologize for what went down. I know you feel like you are being bullied (and I won't make any comment on whether or not I believe that feeling is justified), but when you defend yourself, people see it as reinforcing the idea that you are just hosting their servers out of pity or charity, which makes them, and others, concerned about the future of their own services. When you say those kinds of things, it weakens the promises you make about intending to continue to fulfill those services.
But above all, find a way to legally transfer Lewis' contracts to yourself. That would largely end the worries and speculation that people have, because now there is no chance that you could change your mind and simply cancel services. People see the refrain "take it up with Lewis/your bank" as you exerting power over them by, essentially, flexing your own immunity to consequences.
We're not at all loaded on issues. But post your invoice for everyone on here. If you're going to make a statement at least show us all it's true. I don't know why he'd put you on a plan that says silver or gold if you're only entitled to gold. That means many others are going to have the same issue.
Again, we know what we got. We didn't get these agreements with you or anyone else. You're agreement is with Lewis. We're just trying to support and make things right.
Why won't you just post the invoice here? You brought it up now you're backpedaling when pressed for facts?
Does this means that he can have him VM switched to a Core2Quad, or even a Pentium 4, right?
So that's enough for you guys to be happy? No one cares about ICO or any government registration? Why did I get pressed on here so much? Lewis apparently didn't have any of this ..
Again a double standard.
If they posts the invoice, who's to say you won't retaliate?
You don't respond to criticism very well.
This is extremely balanced and one of the most chilled takes. Upon self reflection I am being a pretty persistent pain in the ass, however I have given credit where it is due. I have kept my opinions extremely clear and my thoughts transparent.
Reminder. Almost was a customer. Right now I don't see any reason to be one if this is the behavior a customer would get.
Have you raised a ticket with LET and submitted that information? I don't think they're gonna fix that until you do that and talk to them.
Please, please refrain from saying that the agreements are with Lewis. That continues to erode trust. The best thing you can do is transfer his contracts to you so that people no longer feel like you can change your mind on a whim and will help neutralize the very real fear that you will retaliate against them. Simply saying that you won't isn't enough even if you mean it.
Whether you're right or wrong and whether or not your accusers are right or wrong, try to avoid being defensive. I get that there is a lot of mistrust being thrown at you, and that naturally will result in people repeating claims that you've already explained. But there's no winning by acting defensive, even if you are in the right. Pointing out double standards, whether or not they exist, won't help.
You're in a position of power here as the provider and that means that, like it or not, you will be held to higher standards. If your accusers say something wrong, it gets forgotten, but anything that you say that is wrong will be remembered and brought back up. So accept that this can't be won like a traditional argument, so ask yourself this: Am I here to win an argument on the internet or to help my business succeed? Your business and its goodwill are more important than ego.
While I do have a VPS with you, I am not trying to take any sides. I just want you, and vicariously your customers and the community, to succeed, but that can't be done by fighting back, and it doesn't matter whether your arguments are full of shit or completely sound. You can't win by fighting back.
I’ve opened two tickets over the past few weeks. Technical questions, not billing/contractual. Got satisfactory responses from Eric within an hour each time. And his signature had his full name. Other than the alleged DDOS at Fremont, uptime has been ok.
Kinda glad that @default won’t be opening tickets. That means my tickets, should I need them, will be answered even faster.
I believe that you are happy with the service. Not blaming you. But please make sure to read this thread highlights. You'll realize what are we talking about.
A fully registered LLC or whatever can deadpool or disappear too, but the risk is a bit lower. Mostly all is written down, so it wont go long, anyone finds out who's behind it.
Show you are the other person and want to get it done by good. But right now it tells only, we awwaiting the refunding time to be over and then stop the payment of the servers.
It is true, otherwise I would not have access to such data like CPU, or to benchmarks.
And no, I won't post an invoice. I am too scared of some idiot who has the keys to the kingdom and took away my data, without taking the consent, the contract and the responsibility too. I won't give away my identification to some clown who thinks he's a king without responsibilities.
No. You took the keys to the kingdom. You have a responsibility. You have lots of contracts to honour. If you think you have no contract and you do us a service without responsibility, then please delete all data and all personal info of all customers. That way you can start your own "charity" from scratch, without stepping like a noisy elephant on the previous contracts of someone else; that way customers can chargeback safely and move on.
I won't give shit to you! You took responsibility for a brand and its customers, and you treat those customers with contempt as if they are not your responsibility. The world has enough leaders unfit to rule - we can all see it in the news. You're just another weird scammer in the low-end league. Feck off! I won't give my identifications to clowns.
"Whoever wants to become great among you must be your servant, and whoever wants to be first must be slave of all." - Jesus Christ
How about your invoice without your personal details so we can all see the package info? Pretty sure your package isn't for specific CPU but you just happened to have gold.
Again I didn't take responsibility for your agreement you have with Lewis. That's between you two. Not sure why I have to keep repeating this again and again.
If you want your data deleted then pop a ticket asking for it to be deleted.
What is it that you want from me? Or are you just here to complain and cause issues for people?
Is it really that complicated to ask for proof of the invoice so we know of the package? Anytime you have an issue with something you need to provide your receipt. This is normal.
I walk away thinking it's calming down then when I come back he's posted again repeating the same shit that causes people to be concerned while also insisting he can't figure out why people are concerned.
Lewis stop it.
No one understands what the issue is here... He's just one of the dozens of happy customers. Again showing how well we're doing and taking care of issues.
Maybe you should explain what the issue is exactly?
Then why are you here? Who are you? And why do you have access to my info and my data?
As long as you have access to my data, you must respect that. You are obliged to respect that; otherwise you are forced to delete all customers to honour their privacy, because there is no contract and no obligations.
No. You can't have the money without legal consequences and obligations. You must honour that privilege. I am here to see where this is going and be there to spank your clown nose. You will not be a provider here.
Nothing. Just drama. I simply got in because for some reason you thought everybody was happy in this thread.
I shall not provide any invoice. I'm too scared. I stopped caring about that service; but I do care about seeing how this ends. My services with you represent my ticket into this shitshow.
Please explain why people are concerned? And who exactly is concerned?
Because I've seen dozens of happy customers posting here, 1 guy who admitted he tried a chargeback and mad his service is cancelled and another who claimed he should have gold but has silver but won't pop a ticket or give an invoice to show us what service he paid for.
So I can't find a single legitimate customer who's concerned. I thought it was because we weren't verifiable but you got that, then because not on ICO but we are.... And now you guys don't even care about that because most others on here aren't even on the ICO or anything else. So we're just singled out.
You guys just keep repeating the same things over and over but don't actually have any issues. For some reason you're mad at me, when it seems we're the only ones that are actually legit and doing everything properly.
Can we get a tally of how many times velox has said this thread won’t be monitored anymore and then come back? Also are we talking to Eric or Andrew or Tom or Lewis or Fred or Joe or Trump or Biden or Henry the eighth?
I'm forced by what exactly? Please provide the legal agreement you had with Lewis's company concerning your data and that he wasn't allowed to transfer it to anyone or give anyone access to it.
Sending the work order clearly states that my service cannot continue to work, but there is no refund provided. I need to receive one of them, not one that I haven't received
I know. I leave then get a customer info that we can actually help but apparently he just wants to complain so I can't help.
You summoned me?
Lewis, please read what I wrote. You're doing more damage to your brand. I gave you actionable advice and I'm willing to stand by it. Don't keep digging. Whether or not you are in the right, it's not helping anyone.