Velox media under new management

tfgp99 · January 7

It is utterly wrong of Lewis to have changed the payment gateway email address, even if it is a business account, which should not and cannot happen when it is an account belonging to the domain. By law, this only constitutes a serious infraction.

@VeloxMedia said: Emails don't give you access to a credit card payment system that's linked to bank accounts, tax info and everything else. I can't get into someone's bank account just because I have their email address, even if I could its not legal, and payment gateways are basically banks.

Haven't you realize that you can password reset them? Pretty logical, no?
The domain doesn't belong to you? You're not the current owner?

barbarza · January 7

Hi Lewis. How was your holiday?

VeloxMedia · January 7

@MaxTakeba said:

@tfgp99 said:

@MaxTakeba said: account banned

You're telling what he really want to be. Also closing this discussion will be bad since he is still doing what he want. At least, keeping him unbanned and not closing this is still good for the community.
I don't believe he will take provider tag back again. Him reputation is already too tarnished.

We don't need another Calin. Closing this thread and banning the VeloxMedia account is exactly what needs to happen if this customer here was terminated because the guy wanted a refund, and was denied, and had his servers terminated, because he asked for his money back.

That's pretty fucked up amigo... That's not how you do business. Or fix your reputation. Or good public relations.

@VeloxMedia said:

@MaxTakeba said:

@Alexchina said:
The two orders I purchased were both closed and I did not receive any refunds!

Looking at these tickets.

When was the server terminated? When was the exact moment? If it was when you asked for a refund then I do not believe @VeloxMedia us being honest and this thread should be flagged again and the account banned.

He should post screenshots from the tickets

I didn't ask you. You have a PR nightmare to solve. Fix it. Professionally.

And professionally speaking. You look like you're panicking still. So jog on. Sort your shit out.

I agree this thread should be closed and our account on here isn't going to be used anymore anyways. This thread makes zero sense as its just in circles even though all the info is here and verified. I still have ZERO idea what anyone is complaining about.

I'm not sure why you're so worried about our company, we can handle it and don't need your advice

tfgp99 · January 7

@MaxTakeba said: Closing this thread and banning the VeloxMedia account is exactly what needs to happen

There are always pros and cons to this, it's debatable, but I don't think it's the 'right discuss' to address. It's solely a staff decision.

VeloxMedia · January 7

@tfgp99 said:

@MaxTakeba said: Closing this thread and banning the VeloxMedia account is exactly what needs to happen

There are always pros and cons to this, it's debatable, but I don't think it's the 'right discuss' to address. It's solely a staff decision.

I agree that it should happen. And I'm done with commenting on here because every time I try to bring logic and common sense. no one seems to understand basic laws and everything is in circles because there's nothing to complain about.

Y'all are just looking for an excuse to be mad at us because we have every intention of keeping the service online and operational.
Also we're not telling people not to chargeback, just to let us know about it so we can help keep things legal.

And that we're fully verified, legal, compliant and abiding by every law and regulation. You have all checked this yourselves and found the info to prove we're legit.

Literally zero reason to keep this thread going, because it'll be the same thing for the next 3 years while people keep renewing and growing and everything else. All while you guys try to scare people into thinking for some reason their service will disappear. So you guys keep this conversation going for months and years while we build the best hosting platform around. Check out our website and discord and other forums for info and promos as they come. Big things to come soon!!!!!

tfgp99 · January 7

@VeloxMedia said: And I'm done with commenting on here

Therefore, escaping from the reality that is happening is the best thing to do. Thats what you're saying.

@VeloxMedia said: no one seems to understand basic laws

Underestimating us, I see.

@VeloxMedia said: And that we're fully verified, legal, compliant and abiding by every law and regulation. You have all checked this yourselves and found the info to prove we're legit.

Being legal or not doesn't mean to do things the right way with your clients.

brauni · January 7

@VeloxMedia said:
, even if I could its not legal,

Funniest shit I've read today, given the context of this "acquisition".

zed · January 7

Somebody Call LewTomEricAndy's mom, this has gone on long enough.

emperor · January 7

@VeloxMedia said: its not my payment system and I don't have access, this is between him, his bank, the payment provider and lewis

So how does you know when someone send paypal dispute and you terminate his service without even opening ticket if you don't have access to this things ?

default · January 7

@VeloxMedia said:

@tfgp99 said:

@VeloxMedia said: Again there isn't a single person who isn't happy or has had their service terminated or anything.

Do you really believe in that? Just check below...

@Alexchina said: The two orders I purchased were both closed and I did not receive any refunds!

This entire discussion has multiple clients unhappy with your service and your provision.
You're terminating services without noticing customers and not even refunding. You or Lewis (i don't know who am i talking now), should refund. You're the incompetent one at the end of the day. And even though it continues to tarnish the company's identity.

I'm telling you again you are refusing to reply questions just because is not convenient to.
Y'all need answers, urgently.
Y'all need your communications to be formal, via email, per example.

Show me any other person unhappy in these comment.

Sure.

I had: Intel(R) Xeon(R) Gold 6248 CPU @ 2.50GHz with GB6 at 964

Now I have: Intel(R) Xeon(R) Silver 4214 CPU @ 2.20GHz with GB6 at 664

default · January 7

@VeloxMedia said:
And I'm done with commenting on here because every time I try to bring logic and common sense. no one seems to understand basic laws and everything is in circles because there's nothing to complain about.

Maybe, just maybe, the problem is not with "no one understanding"; maybe the problem is with you. When you feel like you're alone against the world, maybe the problem is not with the world, maybe it could be your fine self.

tfgp99 · January 7

@tfgp99 said: The domain doesn't belong to you? You're not the current owner?

I will live without an answer again. Ignored since is not convenient to talk about it.

jsg · January 7

@default said:

@VeloxMedia said:
And I'm done with commenting on here because every time I try to bring logic and common sense. no one seems to understand basic laws and everything is in circles because there's nothing to complain about.

Maybe, just maybe, the problem is not with "no one understanding"; maybe the problem is with you. When you feel like you're alone against the world, maybe the problem is not with the world, maybe it could be your fine self.

No, the problem is with MJJs, Karens, and some LETsters just loving to have a witch hunt, and being utterly unfair and hypocritical.
Example: @VeloxMedia is demanded to prove everything while the people accusing him just make wild assertions.
Example 2: VeloxMedia already explained in quite some detail that he can read relevant basic info on charge back requests but has no access to Lewis' PayPal account (and others as well I guess). Yet some marauders just say they don't believe that that is, they simply ignore his explanation which does make sense.

As for your (@default) VPS now being on a weaker processor I presume that's but an unintentional mistake. The right way to get that sorted out is a ticket.
And I know for a fact what I'm talking about because my ticket, also due to some hiccup, was responded to and even some action was performed upon my request during Christmas!.

Btw, most of us who have a VeloxMedia VPS did basically get it for free, as seen from Eric's perspective because AFAIK Lewis did not pro-rata hand over our payments. I might be wrong on that but if I got it correctly, we have reasons to be grateful for Eric seeming to honour our deals.

Funny also - and sad - that it wasn't Eric who just ran away, nope, it was Lewis. But Eric is attacked over and over again.
So, as I said, plenty Karens, MJJs, and marauders here.

barbarza · January 7

@jsg said:

>

Funny also - and sad - that it wasn't Eric who just ran away, nope, it was Lewis. But Eric is attacked over and over again.

Well Eric was the one dumb enough to pick up the scraps of an exit scam...

tfgp99 · January 7

@jsg said: Funny also - and sad - that it wasn't Eric who just ran away, nope, it was Lewis. But Eric is attacked over and over again.

But who said Lewis ran away? If he is still helping Eric? Do you know who is talking on VeloxMedia account?
Are you able to answer questions, in behalf of @VeloxMedia ? I dont think so.

@jsg said: MJJs, Karens, and some LETsters

@jsg said: plenty Karens, MJJs, and marauders here

Right, current and former clients that needs an answer.

@jsg said: VeloxMedia VPS did basically get it for free, as seen from Eric's perspective because AFAIK Lewis did not pro-rata hand over our payments

Better think in this client perspective, if Eric now will terminate your service(s), you will like it? Even without any refund?

@jsg said: read relevant basic info on charge back requests but has no access to Lewis PayPal account

If the domain belongs to him, he can do whatever he wants with the payment gateway accounts. Or is it not advisable to do it either?

Also, If Eric is being attacked, based on the stance taken with various clients, it's possible to validate these behaviors within this same thread. He is only reaping what he sowed.

MaxTakeba · January 7

@jsg said:

@default said:

@VeloxMedia said:
And I'm done with commenting on here because every time I try to bring logic and common sense. no one seems to understand basic laws and everything is in circles because there's nothing to complain about.

Maybe, just maybe, the problem is not with "no one understanding"; maybe the problem is with you. When you feel like you're alone against the world, maybe the problem is not with the world, maybe it could be your fine self.

No, the problem is with MJJs, Karens, and some LETsters just loving to have a witch hunt, and being utterly unfair and hypocritical.

Thanks for insulting everyone who has provided examples of shit service from the host, provided genuine criticism and has fairly dunked on someone who has no idea what they're doing. I feel no need to read the rest of your post.

I'm sure your counterpoint would have been fine... If you didn't open up with that.

Calypso · January 7

@VeloxMedia said:

Everything is fully legal and 100% compliant with all US and GDPR. We aren't required to put anything on our website as they're not customers, customers get invoices with our info which is all properly registered and verifiable with all the agencies required.

People keep bringing up this email communication. We're not sure if we want to do this nor if we need to, we're waiting on our new GDPR specialists to confirm since Lewis wasn't properly registered. But regardless we have 30 days and plenty of time which we plan on using it all to finish our organizational structure and better plan for the future

You keep on bringing up that there isn't a relation between you and the "Lewis-customers". Well, you provide a service to them - although in your view it's "free", that is enough to be called a relation. And with providing a service come obligations. The data they have on those VPSes are under your control. But obligations seems to be something you don't want to acknowledge. Because "your legal team" bla bla.

I've got a friend who is a lawyer specialiced in IT. Ofcourse I've discussed this with him. He's clear: even if the deal between you and Lewis is without existing customers, by providing a service to them since that moment you have obligations and are required to inform customers, especially since both terms of service have changed or will change and because the legal entity has been moved to another person/company and even more: country.

I'm also wondering what will happen when a customer renews through the customer portal, also, your customer portal. Most likely one of 3 things can happen:

Nothing. The link doesn't work
Payment will be done to you. Then suddenly a "non existent" relation in your eyes becomes a "real" one. Will people get and have to acknowledge a new (as you call it) TOC?
Payment will be done to Lewis. Then you provide the infra to an suspicious transaction

But don't believe me or another customer or whoever - denial of laws in other countries that you do business in can seriously bite you.

network · January 7

@jsg said:

@default said:

@VeloxMedia said:
And I'm done with commenting on here because every time I try to bring logic and common sense. no one seems to understand basic laws and everything is in circles because there's nothing to complain about.

Maybe, just maybe, the problem is not with "no one understanding"; maybe the problem is with you. When you feel like you're alone against the world, maybe the problem is not with the world, maybe it could be your fine self.

No, the problem is with MJJs, Karens, and some LETsters just loving to have a witch hunt, and being utterly unfair and hypocritical.
Example: @VeloxMedia is demanded to prove everything while the people accusing him just make wild assertions.
Example 2: VeloxMedia already explained in quite some detail that he can read relevant basic info on charge back requests but has no access to Lewis' PayPal account (and others as well I guess). Yet some marauders just say they don't believe that that is, they simply ignore his explanation which does make sense.

As for your (@default) VPS now being on a weaker processor I presume that's but an unintentional mistake. The right way to get that sorted out is a ticket.
And I know for a fact what I'm talking about because my ticket, also due to some hiccup, was responded to and even some action was performed upon my request during Christmas!.

Btw, most of us who have a VeloxMedia VPS did basically get it for free, as seen from Eric's perspective because AFAIK Lewis did not pro-rata hand over our payments. I might be wrong on that but if I got it correctly, we have reasons to be grateful for Eric seeming to honour our deals.

Funny also - and sad - that it wasn't Eric who just ran away, nope, it was Lewis. But Eric is attacked over and over again.
So, as I said, plenty Karens, MJJs, and marauders here.

Did you buy your Velox VPS using a non chargebackable method?

Calypso · January 7

@VeloxMedia said:

Y'all are just looking for an excuse to be mad at us because we have every intention of keeping the service online and operational.

So you have the intention to provide a service to people who you deny the existence of because they don't have a contract with you, but with Lewis. That makes sense. Not.

And that we're fully verified, legal, compliant and abiding by every law and regulation.

I doubt that. No, I know for sure that isn't. There is nobody in this world that is compliant and abiding every law and regulation in every country. And you are offering services to the whole world. Being so sure that "everything is 100% legal" is just as stupid as saying that you'll have "100.0% uptime". You simply can't guarantee that.

Literally zero reason to keep this thread going, because it'll be the same thing for the next 3 years while people keep renewing and growing and everything else.

Every reason to keep this thread going. You'll be watched every step. And because you've already made mistakes and will make them in the future they should be written here. As a warning to others to not do business with you.

A forum has the right to share experiences with a company or person. You can't do anything about that. Besides, who are we - in your opinion we're not customers of you.

Calypso · January 7

@VeloxMedia said:

Also we're not telling people not to chargeback, just to let us know about it so we can help keep things legal.

Could you explain this. I've searched this thread but don't find the answer.

How can using a service with you become illegal when someone does a chargeback against the previous person who you say you don't have any obligations against because you don't consider those people customers? That doesn't make sense. Telling people to notify you that they've done a chargeback against another person is a 100% admission that you deliver a service to those people and so they are your customers.

kadidala · January 7

@VeloxMedia said:

@tfgp99 said:

@MaxTakeba said: Closing this thread and banning the VeloxMedia account is exactly what needs to happen

There are always pros and cons to this, it's debatable, but I don't think it's the 'right discuss' to address. It's solely a staff decision.

I agree that it should happen. And I'm done with commenting on here because every time I try to bring logic and common sense. no one seems to understand basic laws and everything is in circles because there's nothing to complain about.

Y'all are just looking for an excuse to be mad at us because we have every intention of keeping the service online and operational.
Also we're not telling people not to chargeback, just to let us know about it so we can help keep things legal.

And that we're fully verified, legal, compliant and abiding by every law and regulation. You have all checked this yourselves and found the info to prove we're legit.

Literally zero reason to keep this thread going, because it'll be the same thing for the next 3 years while people keep renewing and growing and everything else. All while you guys try to scare people into thinking for some reason their service will disappear. So you guys keep this conversation going for months and years while we build the best hosting platform around. Check out our website and discord and other forums for info and promos as they come. Big things to come soon!!!!!

Which is your discord channel? can yon post invite link please

jsg · January 7

@tfgp99 said:
[not even worthy of a comment]
If the domain belongs to him, he can do whatever he wants with the payment gateway accounts. Or is it not advisable to do it either?

Interesting take. And utter nonsense.

@network said:
Did you buy your Velox VPS using a non chargebackable method?

No, IIRC I used PayPal.

tfgp99 · January 7

@jsg said: [not even worthy of a comment]

It would have been better to admit your weakness and say you can't answer...

@jsg said: And utter nonsense.

Why? Eric bought VeloxMedia, if we can say that, so it is the legitimate owner.
The accounts belong to VeloxMedia itself, even though Lewis as sole trader.

default · January 7

@jsg said:
As for your (@default) VPS now being on a weaker processor I presume that's but an unintentional mistake. The right way to get that sorted out is a ticket.

Stop making assumptions about my VPS or about the provider! I am already tired of you presuming all your nonsense ("of bloody course" I am - to write in your pathetic repetitive words). I did not ask for your assumptions, especially considering the plans were clearly title-labelled on provider's client area as Intel Gold, as well as in invoices. This was easy to distinguish when migrations were done.

I shall take a moment to advise all active customers to check their CPU - I have a hunch this is not the only service downgraded.

I know about opening ticket, but it's a shitshow already as we can all see at page 67. Adding more load in tickets of refunds and chargebacks becomes irrelevant at this point. I stopped caring long ago - let me enjoy my drama! The provider asked for unhappy person, so I stated a fact from his platform - a great salt for my popcorn!

network · January 7

@default said:

@jsg said:
As for your (@default) VPS now being on a weaker processor I presume that's but an unintentional mistake. The right way to get that sorted out is a ticket.

Stop making assumptions about my VPS or about the provider! I am already tired of you presuming all your nonsense ("of bloody course" I am - to write in your pathetic repetitive words). I did not ask for your assumptions, especially considering the plans were clearly title-labelled on provider's client area as Intel Gold, as well as in invoices. This was easy to distinguish when migrations were done.

I shall take a moment to advise all active customers to check their CPU - I have a hunch this is not the only service downgraded.

I know about opening ticket, but it's a shitshow already as we can all see at page 67. Adding more load in tickets of refunds and chargebacks becomes irrelevant at this point. I stopped caring long ago - let me enjoy my drama! The provider asked for unhappy person, so I stated a fact from his platform - a great salt for my popcorn!

But your VPS was free! (from Eric's perspective)

ascicode · January 7

@network said:

@default said:

@jsg said:
As for your (@default) VPS now being on a weaker processor I presume that's but an unintentional mistake. The right way to get that sorted out is a ticket.

Stop making assumptions about my VPS or about the provider! I am already tired of you presuming all your nonsense ("of bloody course" I am - to write in your pathetic repetitive words). I did not ask for your assumptions, especially considering the plans were clearly title-labelled on provider's client area as Intel Gold, as well as in invoices. This was easy to distinguish when migrations were done.

I shall take a moment to advise all active customers to check their CPU - I have a hunch this is not the only service downgraded.

I know about opening ticket, but it's a shitshow already as we can all see at page 67. Adding more load in tickets of refunds and chargebacks becomes irrelevant at this point. I stopped caring long ago - let me enjoy my drama! The provider asked for unhappy person, so I stated a fact from his platform - a great salt for my popcorn!

But your VPS was free! (from Eric's perspective)

Would you actually let money in lewis hands, if hes gone, or would you give the money to eric so he can pay bills with it?
@VeloxMedia that should be an option for yourself
Actually for customers want to stay.

TandM · January 7

@VeloxMedia said: I still have ZERO idea what anyone is complaining about.

Incompetency tends to do that to you, yes.
Playing a shell game with who's responsible for what (either you or Lewis, depending on what is most convenient) doesn't fool anyone here either.

VeloxMedia · January 7

@default said:

@jsg said:
As for your (@default) VPS now being on a weaker processor I presume that's but an unintentional mistake. The right way to get that sorted out is a ticket.

Stop making assumptions about my VPS or about the provider! I am already tired of you presuming all your nonsense ("of bloody course" I am - to write in your pathetic repetitive words). I did not ask for your assumptions, especially considering the plans were clearly title-labelled on provider's client area as Intel Gold, as well as in invoices. This was easy to distinguish when migrations were done.

I shall take a moment to advise all active customers to check their CPU - I have a hunch this is not the only service downgraded.

I know about opening ticket, but it's a shitshow already as we can all see at page 67. Adding more load in tickets of refunds and chargebacks becomes irrelevant at this point. I stopped caring long ago - let me enjoy my drama! The provider asked for unhappy person, so I stated a fact from his platform - a great salt for my popcorn!

Show us all your invoice. Why haven't you filed a chargeback? Why haven't you popped a ticket?

So your service is working fine but just on a different CPU? Has it been working perfectly fine?

Just file a chargeback since you're not happy and pop a ticket saying such and we'll delete your account. Problem solved. You should be happy you just got free service for all this time and a full refund. What more could you possibly want.

Either this isn't true or it's a mistake that Lewis put in the system and us fixing things caused an adjustment we couldn't see because we fixed an issue

tof · January 7

@VeloxMedia said:

@tfgp99 said:

@VeloxMedia said: Again there isn't a single person who isn't happy or has had their service terminated or anything.

Do you really believe in that? Just check below...

@Alexchina said: The two orders I purchased were both closed and I did not receive any refunds!

This entire discussion has multiple clients unhappy with your service and your provision.
You're terminating services without noticing customers and not even refunding. You or Lewis (i don't know who am i talking now), should refund. You're the incompetent one at the end of the day. And even though it continues to tarnish the company's identity.

I'm telling you again you are refusing to reply questions just because is not convenient to.
Y'all need answers, urgently.
Y'all need your communications to be formal, via email, per example.

Show me any other person unhappy in these comment. This one filed a chargeback and has to work with the bank and legal system to get their money back from Lewis. How am I to help in this situation? There's no way I can give a refund as its not my payment system and I don't have access, this is between him, his bank, the payment provider and lewis. We don't fit into this equation. We terminated his services so he can now get approved for his chargeback and file legal action or do whatever he needs to.

WTF...

Wise · January 7

@VeloxMedia said:

So your service is working fine but just on a different CPU? Has it been working perfectly fine?

Just file a chargeback since you're not happy and pop a ticket saying such and we'll delete your account. Problem solved. You should be happy you just got free service for all this time and a full refund. What more could you possibly want.

So the service is not as purchased and also not “free” as it was purchased

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