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Velox media under new management

15960626465184

Comments

  • @VeloxMedia said:

    @MaxTakeba said:

    @VeloxMedia said:

    @barbarza said:
    @VeloxMedia why exactly did you 'buy' the company from Lewis? You don't want the customers, you don't want the hardware, you're losing money....

    We don't want unhappy customers and don't want customers that expect crazy unsustainable deals. We absolutely want legit customers and plan on growing this thing.

    We're in the enterprise space and doing great but with VMware chaos and all the millions we spend in licensing alone we're able to easily switch a few non critical systems over and save 10x what all of you pay combined. Just by running a simple tool... Which we needed this done by 1/1 so we didn't need to some licensing.

    https://github.com/solusio/import-vmware

    On top of this we now have a full low end company running alongside our enterprise and we can begin building services between these 2 ends of the market and have complete line of cloud services.

    The one thing you guys are missing that makes us different than other providers on here is that essentially we get hardware for free. In low end markets they're buying equipment off lease from companies like us that already wrote off the hardware. We're just reassigning this hardware to our Velox Media division, reracking it from our Tier4 DC 5 9's SLA with 40 carrier uplinks to something lower. But the kicker is we get to keep all the enterprise licensing and configuration and tools, with the backing of an entire enterprise team incase of an emergency or issue.

    Our enterprise team is getting the availability unused hardware for DR/BC plus dev and testing all for free. Its a win for everyone across the board.

    We're not losing money, we've saved a ton and once we move to our hardware we'll be in the black, even with the cost of hosting everyone's resources because the hardware is paid, and the DC and everything is covered by the monthly renewals.

    The problem is just support costs which we're working on because we don't have low end support team yet and our techs and everything is expensive. That's our plan in the coming weeks, but for now we have plenty of expensive support so no worries there.

    As someone who provided a ton of criticism, thank you for actually following up despite how slow it was to get answers.

    I still don't have much faith or confidence but that's what trust is. I also still still think the brand is fucked. It would be a miracle if you can rebuild it. Your reasons to "buy" Lewis out is noble, but you walked into a mess I don't think any sane person would want to touch.

    Happy to be proven wrong and when that happens I'll put my money where my mouth is as that's the person I am.

    Trust is earned. Once we're ready to sell we'll be pushing monthly plans anyways because it makes more sense for everyone.

    I'm not too concerned about the "brand" because the service will speak for itself. Lots of good things ahead.

    Is there a particular reason the official email to all customers hasn't been sent yet? It's been about two weeks since you took control of VeloxMedia.

  • ralfralf Member

    @VeloxMedia said:

    @barbarza said:
    @VeloxMedia why exactly did you 'buy' the company from Lewis? You don't want the customers, you don't want the hardware, you're losing money....

    We don't want unhappy customers and don't want customers that expect crazy unsustainable deals. We absolutely want legit customers and plan on growing this thing.

    We're in the enterprise space and doing great but with VMware chaos and all the millions we spend in licensing alone we're able to easily switch a few non critical systems over and save 10x what all of you pay combined. Just by running a simple tool... Which we needed this done by 1/1 so we didn't need to some licensing.

    https://github.com/solusio/import-vmware

    Honestly, I can't really believe this is true because you could have just installed solus (or even using QEMU directly) on all the excess hardware you keep telling us you have.

    The one thing you guys are missing that makes us different than other providers on here is that essentially we get hardware for free. In low end markets they're buying equipment off lease from companies like us that already wrote off the hardware. We're just reassigning this hardware to our Velox Media division, reracking it from our Tier4 DC 5 9's SLA with 40 carrier uplinks to something lower. But the kicker is we get to keep all the enterprise licensing and configuration and tools, with the backing of an entire enterprise team incase of an emergency or issue.

    I still don't see how this acquisition helps you in any way. I get moving off vmware, but the reasoning for buying Veloxmedia just makes no sense. You had an EOY deadline to worry about, but instead of just doing the relatively simple work of figuring out how to use QEMU you decide to waste time buying a company and arguing with people here and on discord instead. It doesn't add up.

    But if you promise that no existing customers will get terminated because the deal they got from Lewis was "too cheap", then I guess that's dealt with the other main sticking point, and all the reassurance any of us wanted. Great that you got the GDPR stuff sorted quickly as well.

    Just a final thought, it seems like the "current Eric" is a very different person to the one who was here on Christmas Eve. The casual threats to drop people at a whim and refunds weren't your problem, the people who got cancelled for asking questions and the boasting that you don't need to care about GDPR because it doesn't apply to you, &c. I'm glad that you've seemingly changed your tune, but it's a shame that all of this drama could have been so simply avoided in the first place.

  • @VeloxMedia said:

    @MaxTakeba said:

    @VeloxMedia said:

    @barbarza said:
    @VeloxMedia why exactly did you 'buy' the company from Lewis? You don't want the customers, you don't want the hardware, you're losing money....

    We don't want unhappy customers and don't want customers that expect crazy unsustainable deals. We absolutely want legit customers and plan on growing this thing.

    We're in the enterprise space and doing great but with VMware chaos and all the millions we spend in licensing alone we're able to easily switch a few non critical systems over and save 10x what all of you pay combined. Just by running a simple tool... Which we needed this done by 1/1 so we didn't need to some licensing.

    https://github.com/solusio/import-vmware

    On top of this we now have a full low end company running alongside our enterprise and we can begin building services between these 2 ends of the market and have complete line of cloud services.

    The one thing you guys are missing that makes us different than other providers on here is that essentially we get hardware for free. In low end markets they're buying equipment off lease from companies like us that already wrote off the hardware. We're just reassigning this hardware to our Velox Media division, reracking it from our Tier4 DC 5 9's SLA with 40 carrier uplinks to something lower. But the kicker is we get to keep all the enterprise licensing and configuration and tools, with the backing of an entire enterprise team incase of an emergency or issue.

    Our enterprise team is getting the availability unused hardware for DR/BC plus dev and testing all for free. Its a win for everyone across the board.

    We're not losing money, we've saved a ton and once we move to our hardware we'll be in the black, even with the cost of hosting everyone's resources because the hardware is paid, and the DC and everything is covered by the monthly renewals.

    The problem is just support costs which we're working on because we don't have low end support team yet and our techs and everything is expensive. That's our plan in the coming weeks, but for now we have plenty of expensive support so no worries there.

    As someone who provided a ton of criticism, thank you for actually following up despite how slow it was to get answers.

    I still don't have much faith or confidence but that's what trust is. I also still still think the brand is fucked. It would be a miracle if you can rebuild it. Your reasons to "buy" Lewis out is noble, but you walked into a mess I don't think any sane person would want to touch.

    Happy to be proven wrong and when that happens I'll put my money where my mouth is as that's the person I am.

    Trust is earned. Once we're ready to sell we'll be pushing monthly plans anyways because it makes more sense for everyone.

    I'm not too concerned about the "brand" because the service will speak for itself. Lots of good things ahead.

    Glad to see you finally post here, Eric, the conspiracy theories were getting so wild that people were actually accusing me of being your alt account just because I said my servers were working fine.

    It’s good to get an actual look at what’s happening behind the scenes. Hearing that you’re replacing failed drives and have a 24/7 team monitoring the wallboards is a huge relief; that’s the kind of actual management we were missing before.

    As for the 'roll call': My service has been 100% rock solid since the management migration. No downtime, no issues. It’s pretty telling that after 60 pages of back-and-forth, there are almost zero actual reports of servers being down. I’m definitely staying on board for the upgrades you’re planning.

    Check dm as well.

  • toftof Member

    @Maelstrom36 said:

    @VeloxMedia said:

    @MaxTakeba said:

    @VeloxMedia said:

    @barbarza said:
    @VeloxMedia why exactly did you 'buy' the company from Lewis? You don't want the customers, you don't want the hardware, you're losing money....

    We don't want unhappy customers and don't want customers that expect crazy unsustainable deals. We absolutely want legit customers and plan on growing this thing.

    We're in the enterprise space and doing great but with VMware chaos and all the millions we spend in licensing alone we're able to easily switch a few non critical systems over and save 10x what all of you pay combined. Just by running a simple tool... Which we needed this done by 1/1 so we didn't need to some licensing.

    https://github.com/solusio/import-vmware

    On top of this we now have a full low end company running alongside our enterprise and we can begin building services between these 2 ends of the market and have complete line of cloud services.

    The one thing you guys are missing that makes us different than other providers on here is that essentially we get hardware for free. In low end markets they're buying equipment off lease from companies like us that already wrote off the hardware. We're just reassigning this hardware to our Velox Media division, reracking it from our Tier4 DC 5 9's SLA with 40 carrier uplinks to something lower. But the kicker is we get to keep all the enterprise licensing and configuration and tools, with the backing of an entire enterprise team incase of an emergency or issue.

    Our enterprise team is getting the availability unused hardware for DR/BC plus dev and testing all for free. Its a win for everyone across the board.

    We're not losing money, we've saved a ton and once we move to our hardware we'll be in the black, even with the cost of hosting everyone's resources because the hardware is paid, and the DC and everything is covered by the monthly renewals.

    The problem is just support costs which we're working on because we don't have low end support team yet and our techs and everything is expensive. That's our plan in the coming weeks, but for now we have plenty of expensive support so no worries there.

    As someone who provided a ton of criticism, thank you for actually following up despite how slow it was to get answers.

    I still don't have much faith or confidence but that's what trust is. I also still still think the brand is fucked. It would be a miracle if you can rebuild it. Your reasons to "buy" Lewis out is noble, but you walked into a mess I don't think any sane person would want to touch.

    Happy to be proven wrong and when that happens I'll put my money where my mouth is as that's the person I am.

    Trust is earned. Once we're ready to sell we'll be pushing monthly plans anyways because it makes more sense for everyone.

    I'm not too concerned about the "brand" because the service will speak for itself. Lots of good things ahead.

    Is there a particular reason the official email to all customers hasn't been sent yet? It's been about two weeks since you took control of VeloxMedia.

    Customers need to know who is safeguarding their data. The 'enterprise bussiness' encompasses many meanings, it's not Palantir right?

    Thanked by 1JasonM
  • @coinmunch said: people were actually accusing me of being your alt account

    stop sucking up behind an alt account :D

    Thanked by 3tof Marx JasonM
  • @malignify said:

    @coinmunch said: people were actually accusing me of being your alt account

    stop sucking up behind an alt account :D

    The 'alt account' theory is getting exhausting. If I were actually Eric’s alt, why would I be in his DMs right now negotiating my own contract and sending over my invoices? DMing yourself to 'fake' a customer relationship would be some next-level tinfoil hat stuff.

    The reality is much simpler: I’m a customer who has skin in the game. My servers are running perfectly, and I want them to stay that way. It’s funny that anyone who isn't screaming 'scam' is immediately labeled a shill. I’m looking out for my own uptime; if you want to spend your time on conspiracies instead of actually using your service, that’s on you.

  • @coinmunch said:

    @malignify said:

    @coinmunch said: people were actually accusing me of being your alt account

    stop sucking up behind an alt account :D

    The 'alt account' theory is getting exhausting. If I were actually Eric’s alt, why would I be in his DMs right now negotiating my own contract and sending over my invoices? DMing yourself to 'fake' a customer relationship would be some next-level tinfoil hat stuff.

    The reality is much simpler: I’m a customer who has skin in the game. My servers are running perfectly, and I want them to stay that way. It’s funny that anyone who isn't screaming 'scam' is immediately labeled a shill. I’m looking out for my own uptime; if you want to spend your time on conspiracies instead of actually using your service, that’s on you.

    not saying you are eric's alt account... but someone else here

  • kim_farkim_far Member
    edited January 5

    I am pretty happy with my service so far, my only concern is that the server gets deleted/canceled prematurely or for some made up reason.
    here's a YABS:
    ``# ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## #

    Yet-Another-Bench-Script

    v2025-04-20

    https://github.com/masonr/yet-another-bench-script

    ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ##

    Mon Jan 5 18:49:37 UTC 2026

    Basic System Information:

    Uptime : 43 days, 28 hours, 0 minutes
    Processor : AMD EPYC 7C13 64-Core Processor
    CPU cores : 6 @ 1999.998 MHz
    AES-NI : ✔ Enabled
    VM-x/AMD-V : ✔ Enabled
    RAM : 24.4 GiB
    Swap : 0.0 KiB
    Disk : 87.1 GiB
    Distro : Ubuntu 24.04.3 LTS
    Kernel : 6.12.56-x64v3-xanmod1
    VM Type : KVM
    IPv4/IPv6 : ✔ Online / ❌ Offline

    IPv4 Network Information:

    ISP : Servernet Internet Limited
    ASN : AS60439 SERVERNET INTERNET LIMITED
    Location : Amsterdam, North Holland (NH)
    Country : The Netherlands

    fio Disk Speed Tests (Mixed R/W 50/50) (Partition /dev/vda1):

    Block Size 4k (IOPS) 64k (IOPS)
    Read 322.36 MB/s (80.5k) 1.28 GB/s (20.0k)
    Write 323.21 MB/s (80.8k) 1.28 GB/s (20.1k)
    Total 645.57 MB/s (161.3k) 2.56 GB/s (40.1k)
    Block Size 512k (IOPS) 1m (IOPS)
    ------ --- ---- ---- ----
    Read 1.43 GB/s (2.7k) 1.46 GB/s (1.4k)
    Write 1.50 GB/s (2.9k) 1.56 GB/s (1.5k)
    Total 2.94 GB/s (5.7k) 3.02 GB/s (2.9k)

    iperf3 Network Speed Tests (IPv4):

    Provider Location (Link) Send Speed Recv Speed Ping
    Clouvider London, UK (10G) 944 Mbits/sec 900 Mbits/sec 6.26 ms
    Eranium Amsterdam, NL (100G) 768 Mbits/sec 942 Mbits/sec 0.409 ms
    Uztelecom Tashkent, UZ (10G) 875 Mbits/sec 363 Mbits/sec 89.4 ms
    Leaseweb Singapore, SG (10G) 800 Mbits/sec 579 Mbits/sec 170 ms
    Clouvider Los Angeles, CA, US (10G) 714 Mbits/sec 299 Mbits/sec 141 ms
    Leaseweb NYC, NY, US (10G) 877 Mbits/sec 660 Mbits/sec 81.6 ms
    Edgoo Sao Paulo, BR (1G) 769 Mbits/sec 307 Mbits/sec 173 ms

    Geekbench 6 Benchmark Test:

    Test | Value
    |
    Single Core | 1361
    Multi Core | 5621
    Full Test | https://browser.geekbench.com/v6/cpu/15945268

    YABS completed in 9 min 49 sec``
    (inb4 my server gets deleted for being an "unsustainable deal")

  • VeloxMediaVeloxMedia 🚩 Host Rep Tag Suspended

    @Maelstrom36 said:

    @VeloxMedia said:

    @MaxTakeba said:

    @VeloxMedia said:

    @barbarza said:
    @VeloxMedia why exactly did you 'buy' the company from Lewis? You don't want the customers, you don't want the hardware, you're losing money....

    We don't want unhappy customers and don't want customers that expect crazy unsustainable deals. We absolutely want legit customers and plan on growing this thing.

    We're in the enterprise space and doing great but with VMware chaos and all the millions we spend in licensing alone we're able to easily switch a few non critical systems over and save 10x what all of you pay combined. Just by running a simple tool... Which we needed this done by 1/1 so we didn't need to some licensing.

    https://github.com/solusio/import-vmware

    On top of this we now have a full low end company running alongside our enterprise and we can begin building services between these 2 ends of the market and have complete line of cloud services.

    The one thing you guys are missing that makes us different than other providers on here is that essentially we get hardware for free. In low end markets they're buying equipment off lease from companies like us that already wrote off the hardware. We're just reassigning this hardware to our Velox Media division, reracking it from our Tier4 DC 5 9's SLA with 40 carrier uplinks to something lower. But the kicker is we get to keep all the enterprise licensing and configuration and tools, with the backing of an entire enterprise team incase of an emergency or issue.

    Our enterprise team is getting the availability unused hardware for DR/BC plus dev and testing all for free. Its a win for everyone across the board.

    We're not losing money, we've saved a ton and once we move to our hardware we'll be in the black, even with the cost of hosting everyone's resources because the hardware is paid, and the DC and everything is covered by the monthly renewals.

    The problem is just support costs which we're working on because we don't have low end support team yet and our techs and everything is expensive. That's our plan in the coming weeks, but for now we have plenty of expensive support so no worries there.

    As someone who provided a ton of criticism, thank you for actually following up despite how slow it was to get answers.

    I still don't have much faith or confidence but that's what trust is. I also still still think the brand is fucked. It would be a miracle if you can rebuild it. Your reasons to "buy" Lewis out is noble, but you walked into a mess I don't think any sane person would want to touch.

    Happy to be proven wrong and when that happens I'll put my money where my mouth is as that's the person I am.

    Trust is earned. Once we're ready to sell we'll be pushing monthly plans anyways because it makes more sense for everyone.

    I'm not too concerned about the "brand" because the service will speak for itself. Lots of good things ahead.

    Is there a particular reason the official email to all customers hasn't been sent yet? It's been about two weeks since you took control of VeloxMedia.

    We have plenty of time to send this and are taking this time to get our house in order and get everything setup so we're ready. There's no reason to rush and tell everyone when our site isn't even fully done.

    Just look what happened here, everyone caused a panic over nothing and its just a small subset of our client base that found out. I'd rather have all the answers and have a plan in place for any transition. Let them know and hold their hand through the process.

  • VeloxMediaVeloxMedia 🚩 Host Rep Tag Suspended

    @ralf said:

    @VeloxMedia said:

    @barbarza said:
    @VeloxMedia why exactly did you 'buy' the company from Lewis? You don't want the customers, you don't want the hardware, you're losing money....

    We don't want unhappy customers and don't want customers that expect crazy unsustainable deals. We absolutely want legit customers and plan on growing this thing.

    We're in the enterprise space and doing great but with VMware chaos and all the millions we spend in licensing alone we're able to easily switch a few non critical systems over and save 10x what all of you pay combined. Just by running a simple tool... Which we needed this done by 1/1 so we didn't need to some licensing.

    https://github.com/solusio/import-vmware

    Honestly, I can't really believe this is true because you could have just installed solus (or even using QEMU directly) on all the excess hardware you keep telling us you have.

    The one thing you guys are missing that makes us different than other providers on here is that essentially we get hardware for free. In low end markets they're buying equipment off lease from companies like us that already wrote off the hardware. We're just reassigning this hardware to our Velox Media division, reracking it from our Tier4 DC 5 9's SLA with 40 carrier uplinks to something lower. But the kicker is we get to keep all the enterprise licensing and configuration and tools, with the backing of an entire enterprise team incase of an emergency or issue.

    I still don't see how this acquisition helps you in any way. I get moving off vmware, but the reasoning for buying Veloxmedia just makes no sense. You had an EOY deadline to worry about, but instead of just doing the relatively simple work of figuring out how to use QEMU you decide to waste time buying a company and arguing with people here and on discord instead. It doesn't add up.

    But if you promise that no existing customers will get terminated because the deal they got from Lewis was "too cheap", then I guess that's dealt with the other main sticking point, and all the reassurance any of us wanted. Great that you got the GDPR stuff sorted quickly as well.

    Just a final thought, it seems like the "current Eric" is a very different person to the one who was here on Christmas Eve. The casual threats to drop people at a whim and refunds weren't your problem, the people who got cancelled for asking questions and the boasting that you don't need to care about GDPR because it doesn't apply to you, &c. I'm glad that you've seemingly changed your tune, but it's a shame that all of this drama could have been so simply avoided in the first place.

    But why go through all the trouble of configuring an entire ecosystem when I found someone willing to hand his all over along with a client base all for a small loss that could easily be turned around?

    Also its much easier to migrate everything over to a perfectly running system than it is than setting up one from scratch without time to test. Plus I was able to easily add a server to the existing solus system, migrate the VMs then convert the old esxi server to solus and migrate the next one, go down the rack until all converted.

    Again this wasn't millions of dollars here and it was supposed to be much less time consuming to just move it over and leave all the veloxmedia customers as is, but all the drama and issues and the attack caused more problems.

  • @VeloxMedia said:

    @ralf said:

    @VeloxMedia said:

    @barbarza said:
    @VeloxMedia why exactly did you 'buy' the company from Lewis? You don't want the customers, you don't want the hardware, you're losing money....

    We don't want unhappy customers and don't want customers that expect crazy unsustainable deals. We absolutely want legit customers and plan on growing this thing.

    We're in the enterprise space and doing great but with VMware chaos and all the millions we spend in licensing alone we're able to easily switch a few non critical systems over and save 10x what all of you pay combined. Just by running a simple tool... Which we needed this done by 1/1 so we didn't need to some licensing.

    https://github.com/solusio/import-vmware

    Honestly, I can't really believe this is true because you could have just installed solus (or even using QEMU directly) on all the excess hardware you keep telling us you have.

    The one thing you guys are missing that makes us different than other providers on here is that essentially we get hardware for free. In low end markets they're buying equipment off lease from companies like us that already wrote off the hardware. We're just reassigning this hardware to our Velox Media division, reracking it from our Tier4 DC 5 9's SLA with 40 carrier uplinks to something lower. But the kicker is we get to keep all the enterprise licensing and configuration and tools, with the backing of an entire enterprise team incase of an emergency or issue.

    I still don't see how this acquisition helps you in any way. I get moving off vmware, but the reasoning for buying Veloxmedia just makes no sense. You had an EOY deadline to worry about, but instead of just doing the relatively simple work of figuring out how to use QEMU you decide to waste time buying a company and arguing with people here and on discord instead. It doesn't add up.

    But if you promise that no existing customers will get terminated because the deal they got from Lewis was "too cheap", then I guess that's dealt with the other main sticking point, and all the reassurance any of us wanted. Great that you got the GDPR stuff sorted quickly as well.

    Just a final thought, it seems like the "current Eric" is a very different person to the one who was here on Christmas Eve. The casual threats to drop people at a whim and refunds weren't your problem, the people who got cancelled for asking questions and the boasting that you don't need to care about GDPR because it doesn't apply to you, &c. I'm glad that you've seemingly changed your tune, but it's a shame that all of this drama could have been so simply avoided in the first place.

    But why go through all the trouble of configuring an entire ecosystem when I found someone willing to hand his all over along with a client base all for a small loss that could easily be turned around?

    Also its much easier to migrate everything over to a perfectly running system than it is than setting up one from scratch without time to test. Plus I was able to easily add a server to the existing solus system, migrate the VMs then convert the old esxi server to solus and migrate the next one, go down the rack until all converted.

    Again this wasn't millions of dollars here and it was supposed to be much less time consuming to just move it over and leave all the veloxmedia customers as is, but all the drama and issues and the attack caused more problems.

    Quick question regarding the network—are UDP ports currently being throttled or blocked? I can't get WireGuard to connect at all. I know you've been dealing with some attacks lately, so I'm just wondering if this is a temporary security measure and when it might be lifted. Thanks!

  • zedzed Member

    just lol.

  • ralfralf Member

    I see coinmunch has upgraded his profile pic

  • rpqurpqu Member
    edited January 5

    @VeloxMedia , for clarity, can you explain who is @coinmunch? My intuition tells me it's not just your (ordinary) customer. Before 19.30 UTC it got barred.
    Edit:

    PS: the insults is really weak 😅.

    Thanked by 3ralf JohnnySac forest
  • Whichever mod/admin dealt with @coinmunch , thank you for your service.

  • Wow, that language is pretty different...

  • zedzed Member

    ARE YOU NOT ENTERTAINED?

  • @rpqu said: @VeloxMedia , for clarity, can you explain who is @coinmunch?

    @itsTomHarper

  • VeloxMediaVeloxMedia 🚩 Host Rep Tag Suspended

    @maverick said:

    @rpqu said: @VeloxMedia , for clarity, can you explain who is @coinmunch?

    @itsTomHarper

    Haha I wish. Still trying to figure out who that dude is and what he did.

    and no clue who @coinmunch is

    Thanked by 1Saragoldfarb
  • rpqurpqu Member

    @zed said:
    ARE YOU NOT ENTERTAINED?

    @maverick said:

    @rpqu said: @VeloxMedia , for clarity, can you explain who is @coinmunch?

    @itsTomHarper

    Maybe, but it could be Lewis too LOL

    Thanked by 1barbarza
  • That's where my money is

    Thanked by 1rpqu
  • @VeloxMedia said: and no clue who @coinmunch is

    This sentence says otherwise

    @coinmunch said:
    
    » show previous quotes
    The 'alt account' theory is getting exhausting. 
    If I were actually Eric’s alt, why would I be in his DMs right now
    negotiating my own contract and sending over my invoices?
    
  • plumbergplumberg Veteran, Megathread Squad

    @emperor said:

    @VeloxMedia said: and no clue who @coinmunch is

    This sentence says otherwise

    @coinmunch said:
    
    » show previous quotes
    The 'alt account' theory is getting exhausting. 
    If I were actually Eric’s alt, why would I be in his DMs right now
    negotiating my own contract and sending over my invoices?
    

    You see, sending dms to self is a new feature of Vanilla

  • @plumberg said:

    @emperor said:

    @VeloxMedia said: and no clue who @coinmunch is

    This sentence says otherwise

    @coinmunch said:
    
    » show previous quotes
    The 'alt account' theory is getting exhausting. 
    If I were actually Eric’s alt, why would I be in his DMs right now
    negotiating my own contract and sending over my invoices?
    

    You see, sending dms to self is a new feature of Vanilla

    Done this before, it was hot

  • plumbergplumberg Veteran, Megathread Squad
    edited January 5

    @VeloxMedia said:

    The problem on why we haven't announced everything yet is Lewis has a lot of special deals and approved a bunch of stuff that is against the TOC and we have to go through some of them in detail which likely costs more our time than the agreement even is.

    --> This statement has been made multiple times about special deals and a need to review it is in order.

    • How many such deals are you talking about? (Its a simple query to get a count of the plans/ packages created that have an active order in the db)
    • Has the review started? Whats the progress?
    • Do you have any time-band on when this review will be completed?

    and Regardless, will these special deals be honored till the end of the agreement/ billing cycle?

    Above question is binary. It doesn't open up for any gray area like it depends.... a simple yes/ no response will calm the majority of community.

    If not honored, it contradicts with your initial intention statement...

    We have every single intention of keeping everyone's agreement intact and providing service.

    @VeloxMedia

    Thanked by 3tof Saragoldfarb JasonM
  • @plumberg said:

    @VeloxMedia said:

    The problem on why we haven't announced everything yet is Lewis has a lot of special deals and approved a bunch of stuff that is against the TOC and we have to go through some of them in detail which likely costs more our time than the agreement even is.

    --> This statement has been made multiple times about special deals and a need to review it is in order.

    • How many such deals are you talking about? (Its a simple query to get a count of the plans/ packages created that have an active order in the db)
    • Has the review started? Whats the percentage pepgress?
    • Do you have any time-band on when this review will be completed?

    and Regardless, will these special deals be honored till the end of the agreement/ billing cycle?

    Above question is binary. It doesn't open up for any gray area like it depends.... a simple yes/ no response will calm the majority of community.

    If not honored, it contradicts with your initial intention statement...

    We have every single intention of keeping everyone's agreement intact and providing service.

    @VeloxMedia

    Other questions:

    • What the heck is a TOC? Are we talking about Terms & Conditions here?
    • Lewis approved things that are against his own "TOC"? Sounds like he exempted the buyer. Is Velox suggesting that Lewis approved things that they cannot allow on their network, and in those cases they will not honor the contract? On its face, that seems reasonable, given that the customer is reimbursed and given sufficient notice to remove their data. However, that really just seems a super convenient way to axe unprofitable deals without any real justification.
  • VeloxMediaVeloxMedia 🚩 Host Rep Tag Suspended

    @plumberg said:

    @VeloxMedia said:

    The problem on why we haven't announced everything yet is Lewis has a lot of special deals and approved a bunch of stuff that is against the TOC and we have to go through some of them in detail which likely costs more our time than the agreement even is.

    --> This statement has been made multiple times about special deals and a need to review it is in order.

    • How many such deals are you talking about? (Its a simple query to get a count of the plans/ packages created that have an active order in the db)
    • Has the review started? Whats the progress?
    • Do you have any time-band on when this review will be completed?

    and Regardless, will these special deals be honored till the end of the agreement/ billing cycle?

    Above question is binary. It doesn't open up for any gray area like it depends.... a simple yes/ no response will calm the majority of community.

    If not honored, it contradicts with your initial intention statement...

    We have every single intention of keeping everyone's agreement intact and providing service.

    @VeloxMedia

    This isn't that complicated. Yes they're working on it.

    But the reality is unless you're doing something that is in violation of our terms and conditions or obviously wrong. Or have some crazy insane deal like a dedicated server for 20+ years then you have nothing to worry about.

    There are some people who got crazy 3 year deals which is being reviewed but its not really an issue. Likely worst case is as long as they're not abusing the resources we'll leave it as is and if they are we'll throttle or move to older hardware.

  • VeloxMediaVeloxMedia 🚩 Host Rep Tag Suspended

    @deafcon said:

    @plumberg said:

    @VeloxMedia said:

    The problem on why we haven't announced everything yet is Lewis has a lot of special deals and approved a bunch of stuff that is against the TOC and we have to go through some of them in detail which likely costs more our time than the agreement even is.

    --> This statement has been made multiple times about special deals and a need to review it is in order.

    • How many such deals are you talking about? (Its a simple query to get a count of the plans/ packages created that have an active order in the db)
    • Has the review started? Whats the percentage pepgress?
    • Do you have any time-band on when this review will be completed?

    and Regardless, will these special deals be honored till the end of the agreement/ billing cycle?

    Above question is binary. It doesn't open up for any gray area like it depends.... a simple yes/ no response will calm the majority of community.

    If not honored, it contradicts with your initial intention statement...

    We have every single intention of keeping everyone's agreement intact and providing service.

    @VeloxMedia

    Other questions:

    • What the heck is a TOC? Are we talking about Terms & Conditions here?
    • Lewis approved things that are against his own "TOC"? Sounds like he exempted the buyer. Is Velox suggesting that Lewis approved things that they cannot allow on their network, and in those cases they will not honor the contract? On its face, that seems reasonable, given that the customer is reimbursed and given sufficient notice to remove their data. However, that really just seems a super convenient way to axe unprofitable deals without any real justification.

    Yes. I'm not sure if they're allowed or not or what. We can just leave them as is as long as its allowed but if Lewis just approved everything because he saw $$$ and its illegal we can't continue to host the services. Also there's the issue of trying to justify spending tons on legal fees reviewing these agreements that are a few bucks.

    These are all one offs but I don't want to say everyone is getting service and everything the same then kick a couple people off because for some reason Lewis said they were allowed to do illegal stuff. Its why we specifically stated everything prior to us was on Lewis because we can't be liable for his actions and what he agreed to. Our new agreements will follow all our TOC and no exceptions otherwise it opens us up to liability.

  • @VeloxMedia thanks that our services online. Mine was offline only at first day and then was always online and i posted about that here

  • @VeloxMedia said: Because this network attack in Cali blew up our multi year agreement we were really close to getting signed we're likely going to be moving most people to one of our DCs soon so many will be getting new IPs but still the same or better service. We have identical hardware already implemented, just waiting on a new DC to get ready and these servers racked, then the IPs assigned and tested then we can start. This will save us a ton, but we're not in any rush so just taking some time to do it right.

    Will we have time to update DNS or how ip will be changed?

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