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woot woot @openid thank you very much for your support!!
Join DediRock & Live The Dream™
Hey @yabl0ky I understand, and again maybe just a miscommunication on both parts? I offered a refund 3x however from your communication it appeared you wanted to keep trying to make it work? (TBH I wanted to throw in the towel on that 2nd set we are very busy right, but finally hired a new Sys Admin today, so I am very happy about that)
Anything is possible, however you opened a dispute, instead of just just saying "yo alright this sh*t is bad just refund me please" and I would have done it right away.
I'm here to help though, heck if its closed, I refund right away, you can still use the servers if you'd like.
Hoping for the best, and I know this will all work out.
fair enough.
lol @itsTomHarper
@DediRock Marketing Genius or Stubborn Hooligan 
4200 views and 183 comments 
Jk
Everything will work out well.
This makes no sense. Who are you even talking to?
lol @johnnysac defintily some bashing going on
Thanks for the comment as always 
hey @yabl0ky I think you def deserve better service man, today we just hired a new Sys Admin, so already we cleaned out a bunch bugs, added new processes handled a ton backlogs etc, so things are looking much better here @DediRock, we handled I think 4 nodes today that were down (sorry to any of our customers) and I greatly appreciate anyone who has bought a server from me, especially in the past year.
The confusion here though is not really on quality of service etc, it just you didn't take the refund I offered like 3 times etc (still offering it
)
I have a great feeling though this will all work out.
@DediRock
Seems youre actively here, why does the dispute need to go "through the process"? Based on this comment
https://lowendtalk.com/discussion/comment/4601818/#Comment_4601818
Its possible to resolve it early and have it over and done with. You appear eager to refund the customer, why not just get it over and done with so you can focus on other things than checking in on there?
To be clear im on neither side in this race, im just confused, if its possible to refund and you want to do it. Why hasn't it been done?
Jesus Christ, yes!
It costs him nothing for you to spend hours and hours on him. Take the 10th fucking hint he just wants his refund.
He's been told this numerous times. Are you hoping to change minds at this point?
You have half a dozen people telling you to just refund through PayPal and not be charged dispute fees, just regular fees, and you haven't done so yet. So that hurts your credibility.
This is probably for the best really, it's all here in black and white for eternity.
Dedirock is using this moment at his advantage. GJ Dedi!
I thought @zed would like that one.......
Hey @barbarza exactly from everything I could research its not a good thing, that is why ideally it was done as a refund on the front end I think. I did some looking at our PayPal, I would say we have anywheres between 3000-5000 transactions. And as you can see we only have 17 cases total? Most were closed in our favor, 2 the customer cancelled the chargeback and 2 we refunded because we probably goofed and couldn't communicate to the customer in time etc. But I think we do a good job of keeping in the comunication.
I dn't give a shit any more at this thread, i'm off the board now, refunded 100% and happy!
Hope good luck with the "shutdown" manager, it's funny to see how this business works, but from a distance.
This is the third time you’ve told me something you never followed through on. At this point, it feels dishonest and extremely disappointing.
If you actually intend to fix this, then show real action — not another empty message.
Hey Danny,
I get what you're doing here. New forum members won't read all 7 pages - they'll just see the last one where you look like the good guy offering refunds and free servers, while I look like the difficult one who won't accept your offers and opened a PayPal dispute.
But that's not how it went. You kept lying to me. Twice you gave me non-working 22VPS -that's literally why your control panel couldn't connect to them and kept crashing. You were stalling, hoping I'd either accept terms that never matched what we agreed on, or just give up and let you keep the money. That's not how adults do business.
The "confusion" here is simple: you sold something you didn't have and couldn't deliver it. Full stop.
Confirm the PayPal dispute and we're done. I won't work with DediRock under any circumstances - even though I desperately need those 30 VPS right now and my project has already been stalled for two weeks without them. But that's the price of doing business with integrity. Sorry, but it is what it is.
@yabl0ky do not close the paypal dispute in any circumstances! @DediRock is lying he know that we know that he is lying, the one who would like to refund would just click refund in paypal dispute and that's it. But no, i mean, for a $100-150 is ready to in which he did already ruined his "reputation" if any, how low can a person be or go for mentioned amount!
I am suprised that the @Mods don't take any action! Since he should be banned from this forum as a provider!
Yes, too cool perhaps, now imagine all the uncool things you could do using that setup...
https://web.archive.org/web/20251008225540/https://dedirock.com/terms-of-services/
See the archived TOS here (Before OP purchased):
If you set a precedent, everyone will start using this approach.
That's fine and all, I really cant stress enough how little im taking sides here.
I brought some of the $7/yr vps Dedirock has going because of FOMO, but also think its really weird how they're totally on board to arrange a refund but apparently won't click a button to get this mess sorted out. Im sitting squarely on the fence about this.
I posed the question to him because he was actively responding and I was curious what their reason was for not doing it.
If they themselves pointed out the TOS and they have a different internal process for handling it now, fine.
But its this weird mishmash of "totally want to sort this out", "let's see how it plays out", "ill return the money and give you free VPS to test out the service". Just pick a lane, we'll fight the dispute because we're actively trying to sort the service for this customer, or refund. It really doesn't have to be more complicated than that.
Purely thinking from labour hours here, surely just dealing with the dispute and replying here will negate any potential profit or income.
@yabl0ky
They do have 5 subnets, the issue is, the boss here is not the operator, and I believe no one in his company know how to allocate your VPS into different subnets. (They can only use one-click button or something else)
Therefore, I think this shows a lack of technical competence, but not a fraud. If you give them enough time, they might be able to meet your requirements, and that’s what the boss is trying to do —— he doesn’t want to lose your money.
You asked for refund many times, but he kept trying to win you back. That’s really his fault for dragging things out.
However, you should have posted here first, if it couldn’t be solved, then started a dispute. That’s the correct order.
Hey @JohnFilch123 it does appear its technically possible from within the screen.
However PP team is still reviewing, so hopefully its all settled soon. I'm cool with it either way.
Thanks for the comment.
I used to work in this industry for a year. In the past, opening a dispute was seen as an insult to the provider.
Some users buy VPS in bulk, run attacks, when abuse reports come in, they request a full refund through PayPal. In those cases, the provider loses everything.
Because of this, the process of refunds become: even if a provider can offers refund, the buyer must apply through tickets and give a reason. Then it goes through manual review to decide if it meets the refund conditions, then process it.
Most providers works like this, even big companies. When facing dispute, most providers will ban the user’s VPS (some even delete the account) and fight the dispute to the end. If I remember correctly, WHMCS’s default callback setting for disputes is suspend , which shows how we treats disputes.
hey @barbarza right, that is my concern. Money is def not the issue on this one, even if the dispute goes DediRock's way, I will refund @yabl0ky the money.
When I researched PP does not penalize at all for refunds etc. So that is what I am hoping for.
I understand the concern. That's exactly why PayPal exists — to review both sides objectively. If a buyer is abusing the system, PayPal will side with the provider. That's how it should work.
But this isn't that case. I made a straightforward purchase, the service wasn't delivered, and I opened a dispute. That's not abuse — that's protection.
You're right that providers need safeguards against fraudulent chargebacks. But buyers also need protection when promises aren't kept. Both sides should have recourse through neutral arbitration, not based on the provider's goodwill.
That's what a functioning market looks like.
Thanks for explaining provider side of view.
The problem I encountered here is a deliberate denial of resources.
Apparently, they host with Colocrossing, which offers servers with a lot of bandwidth but little computing power. (e.g., 20TB 1C1G for $15/year)
For me, the operation is simple: we hope that the average customer will not use their server or check that it is working properly, we leave ICMP running for uptime, and that way the services that no longer have access to the network can no longer use the CPU.
New users are happy with the performance, and when Black Friday is over, everyone realizes that the value for money has greatly diminished.
They are denying service on their own servers, which is crazy.
In any case, I don't believe for a second that they are incompetent when they launch such a large-scale campaign with ultra-competitive prices. They have thought it through and are following a dishonest plan. They offered me a refund without even asking for it as soon as I mentioned this possibility.
Hey @JohnFilch123 that might be true? With that said, if a dispute goes into the buyers favor does it count against the seller? We have always kept our PP account pretty clean. I think posted this yesterday too, but anytime we get a dispute we do review it, and it usually works out. We refunded I think 2 (out of many transactions and orders) cause we goofed. But it will all work out here in a good way for sure.
ColoCrossing their own VPS nodes is different from client providers. Their own VPS you can use *up to 20TB traffic as long as you can outperform other users in same server under 1Gbps port speed.
Dedirock's plan is reasonable. Assume each user has 4TB traffic, we normally put 250 users in an E5 server under this price (On my own brand experience), the BW overselling rate is much lower than ColoCrossing itself.
All VPS providers oversell CPU resources (Who give you dedicated resources called VDS), only the ratio difference. On such low-cost servers, you can't expect neighbors to be silent.
Some skilled providers throttle heavy users via Zabbix scripts, but usually, resource is handled automatically by QEMU.
In any case, my server 2C2G 20TB at 15$/yr at colocrossing is working perfectly normally and outperform cpu of 2 dedirock server, no loss of service.
I'm very happy to have converted my 2x$7 dedicock TM for a functional server at $15 with even more bandwidth available, now 40TB with BF special offer!
it's perspective really. as a customer, not providing me what i pay for means you think i'm a mark to be taken advantage of and i find that pretty insulting.