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Comments
lol @DediRock if you need help saying no to these type of requests you can hire he to slap the shit out of you for even entertaining them! @yabl0ky stop acting like a the girlfriend who wants to breakup but keeps sending mixed signals! @DediRock refund the money!
Just my 2 cents. It sounds like, while dedirock was willing to refund, he would prefer to take the time to work through everything to get it working, even if it takes awhile.
The client seems to want a refund, but also goes along to try to get it working.
So there are some mixed signals. If the client wants the refund, it would be best to stop trying to get it working, and simply ask/insist from that point on a refund. "I'm no longer interested in getting it to work. Please cancel the service and refund my money."
And then allow some reasonable time for the refund. There's no more discussion about making things work, just processing the refund.
As long as there's some continuing discussion on getting it working, you shouldn't think there's a refund being processed. It's one or the other.
Invoice #14398
I would have been satisfied with, “Okay, I hear you, give me your details, and I'll issue a refund within N amount of time.” Instead, I got a bunch of useless text from which I concluded that the seller had no intention of refunding me, despite his constant repetitions of “I'll refund you, I'll refund you.” He didn't refund me, so I contacted the payment system. What's the problem? How am I at fault?
Dedirock processed my refund, i talk too fast or you read as fast as lucky luke!
Thank you
how many days till PayPal decision?
I don't see how you're at fault and I'm pretty amused that people here are falling for his helpful idiot act. At this point there's no way I'd give up on the dispute.
I have two servers from DediRock and so far everything has worked smoothly. Just keep in mind that you generally get what you pay for
I disagree. This is exactly what paypal dispute is for. OP didnt get what he ordered, gave ample time for mr hook it up to fix his six, but he was too retarded to do that. Maybe get good so your customers dont chargeback
OK, that's more clear, I didn't see that screenshot on page 1, but I see it now on page 5. Though I'm not sure where that fits in on the timeline with all the other discussion. If, after that, you're still trying to work through the issues, it might send a mixed message.
Disputes are exactly for this sort of scenario. Do not ever close it OP no matter how much nice words or bs is thrown at you since he CAN make a refund in a dispute. It's really easy for the seller. He's dragging this for who knows what. If the service is still not working after trying to fix it, refund the buyer. Simple as that. Why that point is skipped by over by some is beyond me.
See for yourselves https://www.paypal.com/us/cshelp/article/how-do-i-issue-a-refund-in-a-dispute-help342
Just to add to this part of that article
Paypal has stopped refunding the transaction fees on any transaction, so people please don't misinterpret this. As I also already stated in the earlier message, if a dispute is opened the seller can refund, or escalate it to PayPal. If the refund is chosen, there's no "reputational damage" or "added fees", it goes just like any other perfectly normal PayPal refund.
This is because PayPal would like for seller and buyer to friendly settle things before escalating. The escalation only normally happens if the seller is not ok with the dispute, and rejects it, at which point PayPal will evaluate and take a decision.
Hope that this fully clears everyone contradictions in previous messages.
can someone bring me up to the speed?
is dedirock or OP the bad guy?
@DeadlyChemist sentiment has been kinda mixed, to be honest this could go both ways, the only thing that keeps me being suspicious here is why Dedirock couldn't just refund through the dispute once "damage was done" (to be clear, this CAN be done on PayPal as we've established, it just wasn't done).
This is being dragged on forever for no reason. Because of that I do personally believe that the OP is in the right.
This exactly, thanks for posting my thoughts.
Wait, so you are not on cheerful and hyped up dedirock team?
but he is so cheerful and polite!
No, just "def" a thousand times.
Nowhere in the world is that fraud. Incompetence maybe, but fraud requires intent.
You're being a whiny bitch.
You just said when can you expect a refund, you didn't ask to be refunded.
Edit: ok, now I see a screenshot. Valid request, however should also officially do through tickets or cancel system.
Bull fucking shit. You're lying or incompetent.
Testing different subnets that are located on the same network doesn't test shit except the variable labels in your code.
You actually need to be testing with geographically separated hosts since latency and disruptions is what you need to be testing your so called mesh protocol.
So which is it?
It 's impossible to you to add remote users or servers on a partial mesh network located at dedirock, maybe this brain incompatibility is related to russia mainstream bullshit
For those following this thread: the issue remains straightforward. The provider DediRock, sold non-existent subnets, delivered broken VPS, and then attempted to pressure me into closing a PayPal dispute instead of issuing a proper refund.
I don't see value in debating with people who are upset about something else. The facts are in my original post with screenshots.
I do not have the time (or enough popcorn) to read through all of the this thread, but is this subnet stuff why my VPS is down? I did add a ticket earlier today, high priority but have not heard anything back. I am not expecting much for $7/yr but a heads up of what is going on (besides the server that was lost) on the status page would do a ton of work. I cannot reach the server, but it is up and running (can VNC to it, but it has no network access).
On reflection, you were absolutely right. However, in the OP's initial post, his poorly written English, the missing context, and the screenshot all suggested otherwise. He only managed to piece together the full picture through subsequent back-and-forth communications.
This has been a lesson for me, for sure. A reminder to never rush to judgment before you have all the facts.
@yabl0ky did you finally get your refund?...
Hey @yabl0ky you definitely have a awesome set up man.
Just hired a new systems administrator today!!
so things are getting better, already cleaning up a bunch of stuff etc.
Hopefully it all gets worked out man.
Thx
Hey @zed thanks for that.
Uhh does this mean I cannot use this anymore? The DediRock Family™
great clarification @Caztiel thx!
hey @stable_genius from what I understood he had cool set up, he tried it to explain to me, but went slightly over my head
hey @yabl0ky I think the deal can still be done @ $7/Yr (BF deal dropping soon
) Ya probably just a miscommunication here again. Def sorry if you felt pressured, I don't feel I did that, however I respect your viewpoint. Since though it was opened as a dispute, it has to go through the process. If its closed on your end I guess, I would refund right away, and even give you the 22 servers 
LET can be the witness.
Hoping for the best.
Thanks
That's good to know on the VM part. Thx