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heartbeat-it down?

1235710

Comments

  • I don't expect much quality when it is that cheap! 50~65 $ a year

  • @Kolestor said: I don't expect much quality when it is that cheap! 50~65 $ a year

    There are plenty of cheap providers out there with high quality servers. Heck, the $1/month servers from Netcup are stellar and there are plenty of other examples.

    Thanked by 1tumble
  • equalzequalz Member

    so sad, server-factory was rock solid 😢

    Thanked by 3Kolestor tumble xms
  • @equalz said:
    so sad, server-factory was rock solid 😢

    yeah now hourly disconnects

    Thanked by 1tumble
  • are you planning to fix the network resets? we will be whole the year disconnecting/connecting

  • emghemgh Member, Megathread Squad

    @Kolestor said:

    are you planning to fix the network resets? we will be whole the year disconnecting/connecting

    maybe switch providers and stop bumping the thread?

  • lirrrlirrr Member

    @Kolestor said:

    are you planning to fix the network resets? we will be whole the year disconnecting/connecting

    bro just moved out from heartbeat like me
    felt so fking free

    Thanked by 1emgh
  • @emgh said:

    @Kolestor said:

    are you planning to fix the network resets? we will be whole the year disconnecting/connecting

    maybe switch providers and stop bumping the thread?

    In fairness, @heartbeat_IT did say they were working on resolving this back in April but then ghosted the issue for months.

    My service expired and I'm not renewing it.

    Thanked by 2emgh tumble
  • emghemgh Member, Megathread Squad

    @techdragon said:

    @emgh said:

    @Kolestor said:

    are you planning to fix the network resets? we will be whole the year disconnecting/connecting

    maybe switch providers and stop bumping the thread?

    In fairness, @heartbeat_IT did say they were working on resolving this back in April but then ghosted the issue for months.

    My service expired and I'm not renewing it.

    Exactly, so in all fairness maybe it's time to simply give up on them.

    Thanked by 1techdragon
  • @emgh said:

    @Kolestor said:

    are you planning to fix the network resets? we will be whole the year disconnecting/connecting

    maybe switch providers and stop bumping the thread?

    Maybe you should give him some of your 3/y deals?

    Thanked by 2emgh tumble
  • heartbeat_ITheartbeat_IT Member, Patron Provider

    We just sent the following E-Mail to our active clients:

    [Netherlands] Emergency Data Center migration from Skylink to Databarn - 29.07.2025 08:00 CEST

    Hi!

    Due to ongoing network issues with our infrastructure in our Netherlands location we are conducting an emergency data center migration from Skylink in Eygelshoven to Databarn in Amsterdam on 29.07.2025 08:00 CEST

    We are aware that the Emergency Data Center Migration happens on short notice, but we have to weigh up the ongoing network issues and the impact of a short-notice migration.

    The last few weeks we prepared the infrastructure in our new Netherlands location in Amsterdam. For more details regarding the data center, check out https://www.databarn.nl

    Please ensure you have up to date backups at hand before the shutdown of the servers for the migration.

    More details regarding the Emergency Data Center Migration:

    On 29.07.2025 at 08:00 CEST we will start shutting down servers and packaging them.

    At around 11:00 CEST we expect to start the journey towards Amsterdam and expect to arrive at 15:00 CEST.

    We start installing the servers after our arrival and expect to be done at around 22:00 CEST.

    Your service will be started by us automatically after the migration.

    Updates will be available at https://status.heartbeat-it.com

    The client area will be under maintenance during the migration. You will receive 7 days towards your due date as compensation.

    Thank you for your ongoing support. We strive to get back to better standards and back to the service quality we were able to offer in the past.

    If you have questions regarding the migration, please feel free to contact us via support ticket.

  • JabJabJabJab Member

    a year later, "Emergency Data Center migration"

    :|

    Thanked by 2heartbeat_IT tux
  • heartbeat_ITheartbeat_IT Member, Patron Provider

    @JabJab said:
    a year later, "Emergency Data Center migration"

    :|

    We are aware of the quality reduction that happened in the past months and are sorry for it. We are working on improving the quality back to the standards we had before. With this migration we are able to solve the issue with the Storage VPS Node your Storage VPS is on as well as we have spare Rack Space to install the new Server and migrate the VPS.

    Thanked by 1nick_
  • EirikLundEirikLund Member
    edited July 2025

    Skylink added new upstreams and then the issues started...

    P.S That mostly because of EDGOO, if i recall correctly @BackboneDirect were also using them and moved away.

    Thanked by 1heartbeat_IT
  • heartbeat_ITheartbeat_IT Member, Patron Provider
    edited July 2025

    @EirikLund said:
    Skylink added new upstreams and then the issues started...

    Our network uses Syklink's Transport towards Nikhef and Skylink IP Transit as backup. Skylink uses it's Transport towards for their IP Transit as well. Main issues in the past weeks / months were issues with this Transport (maintenance, repeater issue, transport offline and so on). During issues with the Transport nearly all clients of Skylink using the Transport use Skylink IP Transit so congestion leads to packet loss.

    For Databarn we have a transport to Nikhef as well where we meet ZET for IP Transit and IP Transit from @BackboneDirect within Databarn.

    Plan is to build a geo redundant dark fiber connection towards Nikhef in the upcoming months.

  • @heartbeat_IT said: You will receive 7 days towards your due date as compensation.

    Considering this has been happening for the past several months, 7 days is not much of a compensation to be honest with you.

    Thanked by 2yoursunny tumble
  • @heartbeat_IT said:
    We just sent the following E-Mail to our active clients:

    [Netherlands] Emergency Data Center migration from Skylink to Databarn - 29.07.2025 08:00 CEST

    Hi!

    Due to ongoing network issues with our infrastructure in our Netherlands location we are conducting an emergency data center migration from Skylink in Eygelshoven to Databarn in Amsterdam on 29.07.2025 08:00 CEST

    We are aware that the Emergency Data Center Migration happens on short notice, but we have to weigh up the ongoing network issues and the impact of a short-notice migration.

    The last few weeks we prepared the infrastructure in our new Netherlands location in Amsterdam. For more details regarding the data center, check out https://www.databarn.nl

    Please ensure you have up to date backups at hand before the shutdown of the servers for the migration.

    More details regarding the Emergency Data Center Migration:

    On 29.07.2025 at 08:00 CEST we will start shutting down servers and packaging them.

    At around 11:00 CEST we expect to start the journey towards Amsterdam and expect to arrive at 15:00 CEST.

    We start installing the servers after our arrival and expect to be done at around 22:00 CEST.

    Your service will be started by us automatically after the migration.

    Updates will be available at https://status.heartbeat-it.com

    The client area will be under maintenance during the migration. You will receive 7 days towards your due date as compensation.

    Thank you for your ongoing support. We strive to get back to better standards and back to the service quality we were able to offer in the past.

    If you have questions regarding the migration, please feel free to contact us via support ticket.

    Databarn you will just end up with cooling issues that they wont fix.

  • @Felcloud said:

    @heartbeat_IT said:
    We just sent the following E-Mail to our active clients:

    [Netherlands] Emergency Data Center migration from Skylink to Databarn - 29.07.2025 08:00 CEST

    Hi!

    Due to ongoing network issues with our infrastructure in our Netherlands location we are conducting an emergency data center migration from Skylink in Eygelshoven to Databarn in Amsterdam on 29.07.2025 08:00 CEST

    We are aware that the Emergency Data Center Migration happens on short notice, but we have to weigh up the ongoing network issues and the impact of a short-notice migration.

    The last few weeks we prepared the infrastructure in our new Netherlands location in Amsterdam. For more details regarding the data center, check out https://www.databarn.nl

    Please ensure you have up to date backups at hand before the shutdown of the servers for the migration.

    More details regarding the Emergency Data Center Migration:

    On 29.07.2025 at 08:00 CEST we will start shutting down servers and packaging them.

    At around 11:00 CEST we expect to start the journey towards Amsterdam and expect to arrive at 15:00 CEST.

    We start installing the servers after our arrival and expect to be done at around 22:00 CEST.

    Your service will be started by us automatically after the migration.

    Updates will be available at https://status.heartbeat-it.com

    The client area will be under maintenance during the migration. You will receive 7 days towards your due date as compensation.

    Thank you for your ongoing support. We strive to get back to better standards and back to the service quality we were able to offer in the past.

    If you have questions regarding the migration, please feel free to contact us via support ticket.

    Databarn you will just end up with cooling issues that they wont fix.

    plus it is an old office building converted to DC... there were plenty of better choices in AMS

    what made you take this one if I may ask?

  • remyremy Member

    @apollo15 said:

    @Felcloud said:

    @heartbeat_IT said:
    We just sent the following E-Mail to our active clients:

    [Netherlands] Emergency Data Center migration from Skylink to Databarn - 29.07.2025 08:00 CEST

    Hi!

    Due to ongoing network issues with our infrastructure in our Netherlands location we are conducting an emergency data center migration from Skylink in Eygelshoven to Databarn in Amsterdam on 29.07.2025 08:00 CEST

    We are aware that the Emergency Data Center Migration happens on short notice, but we have to weigh up the ongoing network issues and the impact of a short-notice migration.

    The last few weeks we prepared the infrastructure in our new Netherlands location in Amsterdam. For more details regarding the data center, check out https://www.databarn.nl

    Please ensure you have up to date backups at hand before the shutdown of the servers for the migration.

    More details regarding the Emergency Data Center Migration:

    On 29.07.2025 at 08:00 CEST we will start shutting down servers and packaging them.

    At around 11:00 CEST we expect to start the journey towards Amsterdam and expect to arrive at 15:00 CEST.

    We start installing the servers after our arrival and expect to be done at around 22:00 CEST.

    Your service will be started by us automatically after the migration.

    Updates will be available at https://status.heartbeat-it.com

    The client area will be under maintenance during the migration. You will receive 7 days towards your due date as compensation.

    Thank you for your ongoing support. We strive to get back to better standards and back to the service quality we were able to offer in the past.

    If you have questions regarding the migration, please feel free to contact us via support ticket.

    Databarn you will just end up with cooling issues that they wont fix.

    plus it is an old office building converted to DC... there were plenty of better choices in AMS

    what made you take this one if I may ask?

    You are on LET. So most probably colocation price

    Thanked by 1tentor
  • @remy said:

    @apollo15 said:

    @Felcloud said:

    @heartbeat_IT said:
    We just sent the following E-Mail to our active clients:

    [Netherlands] Emergency Data Center migration from Skylink to Databarn - 29.07.2025 08:00 CEST

    Hi!

    Due to ongoing network issues with our infrastructure in our Netherlands location we are conducting an emergency data center migration from Skylink in Eygelshoven to Databarn in Amsterdam on 29.07.2025 08:00 CEST

    We are aware that the Emergency Data Center Migration happens on short notice, but we have to weigh up the ongoing network issues and the impact of a short-notice migration.

    The last few weeks we prepared the infrastructure in our new Netherlands location in Amsterdam. For more details regarding the data center, check out https://www.databarn.nl

    Please ensure you have up to date backups at hand before the shutdown of the servers for the migration.

    More details regarding the Emergency Data Center Migration:

    On 29.07.2025 at 08:00 CEST we will start shutting down servers and packaging them.

    At around 11:00 CEST we expect to start the journey towards Amsterdam and expect to arrive at 15:00 CEST.

    We start installing the servers after our arrival and expect to be done at around 22:00 CEST.

    Your service will be started by us automatically after the migration.

    Updates will be available at https://status.heartbeat-it.com

    The client area will be under maintenance during the migration. You will receive 7 days towards your due date as compensation.

    Thank you for your ongoing support. We strive to get back to better standards and back to the service quality we were able to offer in the past.

    If you have questions regarding the migration, please feel free to contact us via support ticket.

    Databarn you will just end up with cooling issues that they wont fix.

    plus it is an old office building converted to DC... there were plenty of better choices in AMS

    what made you take this one if I may ask?

    You are on LET. So most probably colocation price

    not even that cheap..

  • yoursunnyyoursunny Member, IPv6 Advocate

    @Ramsterdam said:

    @heartbeat_IT said: You will receive 7 days towards your due date as compensation.

    Considering this has been happening for the past several months, 7 days is not much of a compensation to be honest with you.

    7 months would be more reasonable.

  • The real questions is, even if heartbeat-it is moving out from Skylink, what is stopping other providers from doing the same.

    Thanked by 1Kolestor
  • @barbaros said:
    The real questions is, even if heartbeat-it is moving out from Skylink, what is stopping other providers from doing the same.

    dirt cheap price

  • @barbaros said:
    The real questions is, even if heartbeat-it is moving out from Skylink, what is stopping other providers from doing the same.

    I believe there might be some abuse/overload on network. for example Aurologic have same issue that happens randomly most of time small disconnections with VPS providers using them! like Waicore/Hiddence/DiorHost aka Driphost/Virtualine

    Honestly Alexhost been most stable lately but network speed sucks 50mbps

    Good Luck

  • Do other providers in the Skylink have the same persistent issues? Like @QytraDE @HostSlick @24fire or @tubehosting (I don’t know more providers in this dc)? The last time I had a server there the network was still good

  • @NoNoisyNeighbour said:
    Do other providers in the Skylink have the same persistent issues? Like @QytraDE @HostSlick @24fire or @tubehosting (I don’t know more providers in this dc)? The last time I had a server there the network was still good

    Tubehosting/24fire no issues, seems to be location in Germany IDK honestly

  • QytraDEQytraDE Member, Host Rep
    edited July 2025

    @NoNoisyNeighbour said:
    Do other providers in the Skylink have the same persistent issues? Like @QytraDE @HostSlick @24fire or @tubehosting (I don’t know more providers in this dc)? The last time I had a server there the network was still good

    Yes, indeed — no such issues here. We’re running via PletX network and everything works perfectly fine as usual

  • Hello guys,
    first of all i like to mention, that SkyLink is a carrier-neutral datacenter.
    We have now many clients who do their own routing. That means, if they have an issue in their network, it does not mean that whole SkyLink has same issues or is the reason for this issues.
    No, we have no micro-timeouts in our network and other issues are not known.

    For example, if a client rent a 10G transport between SkyLink and NIKHEF, then it might happen often, that this 10G are full and then you see such micro-timeouts.
    Our own transit is working fine and covers also darkfiber-timeouts. Its not our problem if clients want safe money and trying to make their own cheap transit and wondering that such issues happen.
    Please dont blame SkyLink about this, everyone can choose what he want.

  • @NoNoisyNeighbour said:
    Do other providers in the Skylink have the same persistent issues? Like @QytraDE @HostSlick @24fire or @tubehosting (I don’t know more providers in this dc)? The last time I had a server there the network was still good

    exactly, they have no issues, because they know how to manage capacity. As I said, this micro-timeouts or other issues are not SkyLink related.

    Thanked by 1QytraDE
  • QytraDEQytraDE Member, Host Rep
    edited July 2025

    @SkyLink said:
    Hello guys,
    first of all i like to mention, that SkyLink is a carrier-neutral datacenter.
    We have now many clients who do their own routing. That means, if they have an issue in their network, it does not mean that whole SkyLink has same issues or is the reason for this issues.
    No, we have no micro-timeouts in our network and other issues are not known.

    For example, if a client rent a 10G transport between SkyLink and NIKHEF, then it might happen often, that this 10G are full and then you see such micro-timeouts.
    Our own transit is working fine and covers also darkfiber-timeouts. Its not our problem if clients want safe money and trying to make their own cheap transit and wondering that such issues happen.
    Please dont blame SkyLink about this, everyone can choose what he want.

    We’ve been operating gameserver.gratis at SkyLink for over 5 years now - zero network issues ever and our users are extremely sensitive to latency and packet loss (especially in gaming), and the network has always been rock solid.

    SkyLink ≠ SkyLink. It depends completely on the upstream and routing setup.

    Thanked by 1tumble
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